Archives for January 2026

How A BJJ School Owner Escaped Manual Lead Follow-Up Hell (And Improved Conversions)

David Jenkinson reveals how his BJJ school automated 50% of lead follow-up while improving conversions. The system that handles price objections.

IN THIS EPISODE:

  • Why David was “worried about bothering people” (and how it was secretly killing conversions)
  • The automation breakthrough that handles price shoppers better than humans
  • How BJJ leads actually prefer talking to a bot first (the psychology behind it)
  • The two types of prospects every BJJ school gets (and how to automate for both)
  • Why 50% of leads now book trials without any human intervention
  • The follow-up sequence that works while you're teaching classes
  • How to balance automation with personal touches that close enrollments
  • From manual follow-up burnout to systematic conversion: What changed
  • The “guinea pig” experiment now transforming BJJ lead management

 *FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment


TRANSCRIPTION

George: Hey, it's George.

Welcome to the Martial Arts Media™ Business Podcast.

Today, I've got David Jenkinson from Hawkesbury BJJ.

How are you doing, David?

David: I'm good, mate.

How are you?

George: Good, good.

So we talk a lot in the Partner’s call.

I wanted to bring you on.

You've been in the group for quite a long time.

I like these calls to sort of capture where progress is at, but also really get to know you better and have a conversation.

See where the martial arts came up and take it where it comes.

David: Sounds good.

George: Cool, cool.

Fill us in.

Fill in the gaps, I guess.

Where did martial arts all start for you?

And what's the journey?

How did the journey evolve to where you are today?

David: I started later in life, I guess you could say.

I started training at 22.

I've always been interested in martial arts.

Growing up in the 90s, you watch Teenage Mutant Ninja Turtles and Power Rangers and all this sort of thing.

Mum actually went to sign me up for karate when I was younger, but I chickened out.

So it wasn't until a little bit later when I started to get interested in mixed martial arts.

I discovered the UFC through a Smashing Machine documentary.

Not the Rock one, the original one.

I was just super interested in watching these fights.

And one thing that really interested me was whenever Joe Rogan was talking about a specific style, he'd always bring up Brazilian Jiu-Jitsu.

That was the black belt that he held up really highly.

I was sort of curious about what it was.

I learned a lot from his commentary.

I learned about how you could win a fight from the ground.

And not just from the ground, but off your back from what would normally be considered an inferior position.

And it would just seem like in 2005, just a crazy strategy to take the fight to the ground and strangle somebody.

This is mainstream ideas now, kids doing martial arts.

But back then, it was quite a wild concept, right?

So I decided to take a class.

I took my first class at a gym in Liverpool, Sinosic Perosh Martial Arts.

And at that time, there weren't many schools.

So I was really lucky that I had those guys there, high-level black belts.

Elvis competed in the UFC himself.

I trained there for a little bit and loved it.

It was a little bit far for me to travel from my place in Mount Druitt.

So I stopped going there and then found another gym a bit closer in Penrith with the Te Huna Brothers, EFG.

And from there, picked up Jiu-Jitsu again with Fabio Galeb.

He opened his school, and I got my black belt from Fabio—sorry, blue belt from Fabio.

And then he moved up to Surfers, and I started training with Chris Sales and went through to black belt with him.

George: Very cool.

Would that be from 22 up to about now?

David: No, from getting my black belt, I started my school when I was a brown belt.

So I got my black belt while I was running my own school.

I've been doing that for 11 years.

I stopped competing when I opened the school and then got back into it about two years ago.

And now I've been doing that on and off.

George: How's that transition back, competing again?

David: Yeah, it's been good.

When I got back into it a couple of years ago, I lost 10 kilos, had some hard training, and it was really good.

I came back, got a couple of gold medals, which was fun.

And then took a break off last year because I did a uni course last year.

So it was really hard to do the training, run a business, family, and uni.

Then I got back into it this year.

Just the one competition, state titles, got gold in Gi and silver in No-Gi.

So that was cool.

And I want to get back into it next year.

So I am in the process now of dieting and getting back down to 73, which I'm not looking forward to.

But hopefully by March next year, get back in the state titles and hit it again.

George: I love that.

What prompted getting back?

Was it leading from the front for your students at Hawkesbury BJJ, or was there something else that motivated you?

David: Yeah.

So it's kind of interesting that that was a point in the business where things weren't really going that great.

And I think this is around the same time that we connected.

And at that point, I just remembered something that my dad told me years ago.

There are a lot of things that we can't control in our lives, but one of the things that we can control is our health and our fitness.

So I just decided to knuckle down and put a lot of energy into that.

Some of the things that I felt that I had control of myself.

And I felt that it could be good for the business as well and it could be good for my students.

So that's what really rekindled that.

George: I love it.

So what changes have you seen doing that amongst the students now that you're leading from the front and you're back on the mats competing?

David: Yeah, I think that definitely shows the parents that I actually do know what I'm talking about.

That I can do this thing and I've proven that I can do this thing at a decent level.

And I think for the adults as well, they get motivated to do it themselves.

And I just like to learn through competition.

I think that's the best way to learn and it's the fastest way to learn.

And I just really personally enjoy it.

Even when I lose, I'm actually quite happy.

As long as I tried my best and left everything on the mat, I'm pretty happy.

But the results I got throughout the training have really been beneficial.

George: Awesome.

So you started with Jiu-Jitsu, right?

That was what you started with?

David: I did a little bit of Muay Thai before I found Jiu-Jitsu.

Yeah, just a little bit.

And I've been doing that on and off for 20 years.

George: Okay.

So, all right.

So, a bit of Muay Thai, Jiu-Jitsu.

Opened a school.

You mentioned that you did a uni degree or uni course that you did last year?

David: Yeah.

One of my greatest regrets was not finishing school.

So, I dropped out after year 10.

Like a lot of people in my neighborhood, I just didn't do much with my life.

I always sort of regretted that and wanted higher education.

And I put a lot of value onto education.

And at that time, like I mentioned earlier, the business wasn't doing that great.

And I thought, I need to upskill myself.

I always upskill myself in martial arts, but I need to upskill myself in the business because something's not right here.

And so, I looked into a marketing course and I got into UTS.

The funny thing is, this is how I found you, George.

When I was waiting to start the course, I thought, well, I should look into marketing a bit more and see what's out there and just learn as much as I can before the course starts.

I Googled “martial arts marketing podcasts” and you popped up.

I started watching a bunch of your podcasts.

And that was really beneficial moving into the course because I already had an idea for the lingo and all this sort of stuff that really helped me throughout that course.

But yeah, that took about a year and I got a graduate degree in marketing and digital strategies.

But the funny thing is, it's really sort of an umbrella course.

I've learned a lot more through books and podcasts and YouTube than I really did through the course, but I don't regret doing it.

George: Interesting.

Because I was going to ask, what if you had to take a look at your takeaways from doing a uni course in marketing?

I've always wondered, right?

Because I know I started marketing from the ground up.

I actually wanted to study marketing.

Funny enough, I took a gap year and I was like, I wanted to study marketing.

And then my parents put this idea in my head.

This was living back in South Africa.

“Everybody does marketing. You can't do marketing.”

And so I go study computer programming, which is, in hindsight, been beneficial in its own way now.

But six months in, I started selling computers to everybody in class.

And so I defaulted to what I wanted to do, marketing.

And then the next thing there was a computer business.

So programming was a path back to marketing in a way.

But I've always wondered, if I actually did the thing, the actual legitimate marketing degree or course, what's that like?

If I think of the things we would do in Partners that you're familiar with, we talk about probably more direct stuff.

We talk about ads and getting students and creating the offers and things like that.

Is that something part of a university degree?

David: It is covered.

But I think what a lot of it covered was how marketing has changed after COVID.

That was a big portion of the course.

Things that are done differently through businesses.

And that was super helpful.

Just seeing how much more flexibility consumers want with businesses.

I was talking to Sinem about this very thing the other day.

We were talking about timetabling.

And I was saying to her, when we were young, if I wanted to watch Lost, I had to be home on Wednesday night at 7:30, and I just have to make that happen.

But now I want to watch it whenever I want to watch it.

And I think people are like that with everything, including martial arts classes.

You can't just say this is when training is, and if you want to do it, you have to be here at those times.

You have to create that flexibility.

And that was just one of the things that I learned through that course, just how much things have changed since COVID and what that's done for businesses.

And so there was a lot of that, and a lot of the stuff that we go into in Partners, but it was a lot more broad.

Where we dig in very specifically into what we do in martial arts.

But yeah, learning about price anchoring and all this sort of stuff, I can see I can connect it from the course to what you do.

So when you talk about it, I have a general idea.

But you go into it a lot deeper than what we did.

I didn't do a master's; a master's probably would go into it deeper.

But yeah, it's very much more specific in Partners, but I did learn a lot from the course.

It wouldn't benefit you, you might need it.

Yeah, I don't think you'd get any benefit from it.

And to be honest, you could learn all this stuff without doing the course.

If you just found the right books, found the right people, you don't need to go to university to learn this stuff.

That's all that information is out there.

George: Yeah, I guess there's specific stuff in university that 100% you need.

I think marketing is this thing that probably comes as a passion.

And when you find that, you go down the rabbit holes and you find the resources and there's just, I mean, the resources are untapped.

I personally find the best value in real old-school sales copywriters, the Gary Halberts and people that are like that.

Salesmanship in print.

And what we see as a website today, like that entire landing page concept comes from a printed letter that got mailed to somebody.

And what we call split tests of headlines and pictures in Facebook, they would literally send a hundred thousand letters with one headline to a hundred thousand addresses and another hundred thousand to the others.

And then look at the coupon that had an actual coupon in it and see who redeems it by mail.

And that would be the split test.

It's fascinating what length these OG marketers went through to uncover the things that we take for granted.

And you go to ChatGPT and all the split tests, give me five different headline variations and you hope it's good.

But I think for somebody that's a complete novice, the window is just, there's so much that you can tap into.

The danger is not understanding, not having a foundation, I think.

Because you can easily take things for granted and just take that as gospel, right?

David: I guess the psychology doesn't change, does it?

You know, what worked in the seventies can still work now, but you just adapt it to a digital age.

And that was a lot of the things that we covered, psychology.

And that was interesting.

And I really enjoyed the creative aspects.

And then when it came to the data-driven stuff, that wasn't for me.

I just couldn't deal with that.

I liked the creative stuff and the psychology, but there was a lot of it.

George: So if you can recall, cause I find that interesting, you mentioned you learned a lot about behavior and how people's behavior has changed in how they want diversity and options since the big C.

Is there anything else that sort of stood out about the behavior of what people now assess as different, that they want different in a buyer experience?

David: Yeah, I think the contract model.

I think that the 12-month contract model is a massive ask these days when everybody is so used to a subscription.

Anything can be gotten with a subscription, but you can cancel at any moment.

And I think people just expect that with everything nowadays.

So if you're asking someone to sign up for 12 months, obviously it can be done if the product is good, which most people have a good product.

And if you can sell it.

But I think the expectation for most people is flexibility in these contracts.

George: Okay.

Interesting.

I'm just trying to think of things that I've noticed behavior that's been different since that.

I can see the flexibility in that sense of what you're saying is also maybe commitment levels are a bit more shaky.

And it could be, I mean, we don't have to go down the rabbit holes of obviously where people have gone through and so forth.

But there could still be like a lingering fear of looking too far into the future.

David: Yeah.

George: So people don't want to commit that far.

But then, I mean, things that we have noticed even with commitment is if you do stack an offer in the favor of that commitment, it can be more likely for people to say, okay, well I would go the full 12 months.

Like a few people in the group have done 12-month sales, for example.

That way you could probably still capture that vision.

Okay, well, the deal feels like it stacks in my favor, so I could do that 12-month commitment as such.

David: Yeah, I feel like people at the moment are just so accustomed to subscriptions.

Everything's a subscription now.

Now I guess they expect that from their gym, from their martial arts training.

Whether that's a good thing or a bad thing, I'm not sure.

I feel like if you sign up just because you know you can get out of it at any time, that's not a great start.

If you're already talking about how you are going to leave the contract, then it's probably not going to work out.

George: Yeah.

Contracts are an interesting thing.

And we speak a lot about it in the group.

Cause there's some people that are really firm on their contracts and like, they'll do that.

I think a contract is only as firm as if you're going to enforce it.

I think it's good to have a verbal commitment of where somebody wants to go instead of like, yeah, we'll take you to the cleaners if you decide to leave.

And I know that's sort of, but at school, most people don't do that.

David: Yeah.

I was talking to Sinem about doing a contract for the kids.

Obviously not like a legal one, but just like a commitment that they put down on paper that they say they're going to do this for three months or six months just to get them to see something through.

Because I feel like you get kids and one day they just don't want to do it anymore.

And it's not necessarily that they don't like it.

It's just because they want to watch TV or they don't want to leave the iPad.

And I think that it's really difficult for parents to show them the bigger picture with their commitment.

You know, it's like if you have your child join a football team, you're not going to let them stop going to football midway through the season.

They're committed to this thing.

You've got to keep going.

Now you have teammates who are relying on you.

You've got to go.

And so I feel like we need to do this in martial arts.

We need to show them that you can't just cancel.

You've made a commitment to this thing.

You've got to see at least to this belt or to this point, and then we can reevaluate.

George: Yeah.

That's an interesting way of looking at it because you're very right.

Seasonal sport is seasonal.

So it definitely does come in these three-month or six-month blocks, and it's easier to commit for that, I guess, for that shorter term.

Martial arts is a long commitment.

It's a lifestyle adjustment.

It's an ongoing thing.

So breaking that increment up into increments of possibly selling that next grading, that next belt.

Definitely, yeah, it's definitely something I'd find interesting is having something, and we used to have that in Partners.

We call it the Partners Promise.

It's not a contract, but it's like a verbal commitment of you'll do this and we'll do this, and we're committing to this.

And if we're going to commit to this, let's be reasonable about it.

It's going to take X amount of time.

And I think in doing that with martial arts, it really backs you up in the promise that you're selling, right?

Because if a student came for whatever the reason, maybe they're looking for an activity or whatever, or it's a serious thing and they want to boost their confidence or learn self-defense, all that's going to take time.

And if we can sell it on the outcome of what they want, and then we can say, well, look, okay, if you want that outcome, it's going to take this and your commitment from that side to get there.

We can't dip our toe in the water and do a class where we can expect miracles, right?

David: Yeah, that's right.

And I think it'd just be a good tool for the parents, just like a learning tool for the parents to teach their kids: you decided to do this thing, we've put down this amount of money, your coach is spending this much time with you, you need to fulfill an obligation at least to a certain point.

George: Yeah, I like it.

We could chat more about that in the group.

It'd be interesting to put it on, and I'm sure there's people that do it out there.

I find that there's a good way to get students to just commit and be solid about the hours and time they're going to put in for the result that they want.

David: Yeah, for sure.

We haven't done it yet, but something we'll look into.

George: Cool.

So I want to zoom back.

You mentioned there were a few, like when you enrolled with a marketing program, you said there were a few hiccups in the business, things that you were trying to fix as such.

What were the big things, if you can zoom back, what were the big things you were trying to adjust or improve at that time?

David: Yeah.

So just, a lot of people say this: you hit this ceiling and you just feel like you can't push through.

And I kind of just accepted that for a while.

I was just like, I guess this is us.

I just sort of made excuses.

You saw we're in a semi-rural area.

And I just thought, well, maybe with the population, this is what we can expect.

And then I had a conversation with a guy who came in to do a trial or brought his child in for a trial.

And he told me he lived down the street and he asked me how long we had been here.

And I said, oh, we've been here seven or eight years.

And he said, “Really? I didn't know you were here.”

And I just thought, hmm, how many of these people don't actually know we exist?

He lives just down the street.

We have a massive sign.

We have a social media presence, but he had no clue that we were around.

So it must be thousands of these people who've never even heard of us.

So maybe the ceiling isn't population.

Maybe it's just no one knows we're here.

So how do we get the word out more?

And that's what really clicked for me to try to do the marketing and really push on that.

But also looking back, there were a lot of other factors.

Speaking to other people in the Partners group, timetabling, class structure, all these things can contribute.

When your classes start getting busier, people start dropping off because they want that extra attention for their child.

So you need to find ways to scale the business in order for it to grow.

And so that was another factor that I couldn't see at the time.

George: So interesting you say that on the marketing side.

I think as business owners, we all get tired of our own marketing before anybody sees it.

And there's a story of someone who was working on this big campaign.

A company was working on this big campaign and they were putting it together and putting out the ads.

And a couple of days later, the owner walked by and said, “Hey, when are we going to change this ad? I'm seeing it everywhere.”

And he said, “Oh, we haven't even launched it yet.”

And it just speaks to that.

As business owners, we are so involved in our stuff, in our marketing, we see it all the time.

It consumes our life.

We go to bed, it's ticking through our brain.

And we think that's everybody.

Everybody's seeing our stuff.

I still hear people say: “You might have seen my thing on Facebook.”

No, it's just the assumption that you think you put something out and everybody is seeing it.

And I think it's just an illusion because most people don't.

They might be, but they're also seeing another 300 other things.

And then they're seeing your competitors' stuff.

Competitors being, it doesn't have to be a martial arts school.

I say competitors very lightly.

Anybody doing something in the time that they could be training, they'll see something else.

They might look at martial arts and they see a different activity.

And then they see this and they see that.

So people are so scattered.

And I think like with social media and ads, it's the necessary evil sometimes.

Evil in the sense that we all depend on it.

We all use it, but attention spans are just getting more and more fragmented.

And to do that, we just have to keep leveling up to make sure we have that presence.

David: Yeah.

I really just relied on Google.

And my thought process was, and it's not necessarily wrong, but the best leads are going to be the people who seek you out.

And that's probably true.

But one thing I learned from the course is sometimes you also just got to plant that seed.

You can't just wait for people to Google you, but you have to put that seed in their head.

Maybe they never would have considered doing Jiu-Jitsu or martial arts for their kid until I put that seed in front of them and let them see it.

And that was something that we just weren't doing at all.

You know, I sort of touched on that a little bit, boosting posts and things that were super inefficient or just posting stuff to my social media, expecting people to walk through the door.

But that just wasn't good enough.

George: Yeah.

A hundred percent.

Because I mean, there's no doubt about it.

The lead that comes through Google and to your website is the best lead you're going to find.

It's then, well, can you scale based on that?

Because you might, and you're in Hawkesbury, Sydney.

So anybody, I don't know if you, depending where you're listening to this, your logistics of Australia, but Sydney's like the main, biggest city probably.

And Hawkesbury is sort of on the side, but it is still a smaller area.

It's not as big as being in the mainstream part of Sydney.

So anybody relying on Google, you're always going to have the challenge of, well, how many people are doing that?

How many people are interested in martial arts?

They've done all the Google searches.

They've researched Jiu-Jitsu, karate, taekwondo, whatever they want to do.

And they've got this information and then they find you and then they look for you.

Or they go type in BJJ schools near me and now they find you.

Awesome.

That's a great lead.

But what if you captured them way back in their complete cold awareness state where they just maybe had a problem or a problem that martial arts could solve?

They didn't even know that martial arts was the problem.

So I think if we really think of, yep, that's ideal, but can we then interrupt them elsewhere?

And I think that's what Facebook does well; it does interrupt people.

You can put it in front of the right people in your area and you can interrupt them.

And yeah, maybe they actually still go to Google and do their own research, so to speak, but you've got a better angle of capturing them earlier on.

David: Yeah.

And maybe they don't even act on it straight away.

Maybe they see it two or three times and in a year in the future, they act on it.

George: So we started working together, I think it was October.

So you mentioned, okay, so there was a bit of a present thing.

Anything else that you were looking to solve?

What were the big things that you were looking to solve at that time?

David: Not that I wasn't aware of the things that I needed to solve.

In hindsight, there were a lot of things that needed to be solved, but all I knew was that I needed to get the word out more.

But through the process of doing that, I've seen all these other little things pop up along the way, but were sort of light bulb moments like, ah, this is why I can't hold on to this many students.

It's not something that we're doing wrong.

It's something inherently wrong with the business or the way we've structured it.

And I've sort of learned that throughout talking to other school owners along the way.

George: Okay.

So in that, what are the big things that have helped the most and reshaped where you're going right now?

David: Our follow-up systems we were pretty lazy with.

Maybe I was just worried about bothering people.

It's just this thing, like you try to call them once, you call them again, and maybe they don't answer, or maybe they missed a trial and you kind of go, oh, I don't want to do it.

Or I don't want to annoy them.

And then you've got to just sort of get out of that mindset and just realize that, hey, they called us.

They wanted to do this thing.

And it could just be that they're really busy right now, but they still want to do it.

And they might be super thankful that actually I persisted a little bit and got you in the door.

And so that mindset shift has really helped.

And just really tracking everything a lot better and focusing on the follow-up, focusing on getting them in the door.

And then if they walk out without signing up, just following up again, just to see how everything went.

And then following up existing members is something that we need to work on as well, because just because they've joined the Academy, it doesn't mean that you should stop following them up.

They always need that interaction.

George: Very cool.

I love the experiment.

I say experiment because you were the first, you were the guinea pig in getting it going, the chatbot that we've got running from your ads, which is still the simplest strategy that probably runs because you got ads running, they go to messenger and you just have the bot follow them up and book them into the calendar.

How's that rolling out for you?

How's that made a difference to the business?

David: Yeah, it works really well.

We find that there are two types of people, people who want to just book straight away and then people who need a little bit more information and want to talk to somebody.

And so for the people who just want to book straight away, it saves so much time.

They're booked in, they're ready to go.

The bot will follow them up without having to talk to a person.

The people who need a little bit more information, we get their details and then we follow up.

So it cuts out about 50% of the lead follow-up because a lot of them are just booking trials straight through the messenger.

George: Great.

And then you still call all of them or are you sort of selective calling new people just that haven't taken the action yet?

David: We will call everybody.

If they book the appointment, we'll call to follow up and just to confirm that they're coming.

And if they don't book the appointment, we'll still call to answer any questions and see if they want to go ahead and book a trial.

George: Gotcha.

Okay.

So a little bit of automation there and then human touch.

David: Yeah. Yep.

That's right.

George: If you look through the conversations, people are talking to the bot, they know it's a bot.

It's not like pretending to be you.

How do you see the conversations unfold?

Is there something that you've picked up from that, like just the objections that come up or does it not bring up as many objections or what's the general vibe?

David: Yeah. I'm finding that often people want to know the price.

They're price shopping.

They want to call this place, call that place.

What's the price?

And the bot does a really good job of just saying, “Love to talk about prices. The coaches are really happy to talk about the prices and give you all the information you need after the trial. Do you want to go ahead and book the trial?”

And a lot of the time they just go, “Yeah, book the trial.”

Obviously, sometimes it's going to be people who are really insisting.

And then at that point, we'll get hands-on and make a phone call.

But for a lot of the time, yeah, it gets around that question really well.

George: That's very interesting that it combats the price objection.

And I mean, cause the bot's got no emotion attached to talking price.

David: Yeah.

And I think they realize that the bot's not going to give them the answer.

So there's no point in sort of pushing back on it.

George: Yeah, cool.

So it's just justifying that we could talk about, happy to talk about price, but why don't you try it out first, see how you like it, and then we can take it from there.

No obligation.

David: Yeah, for sure.

George: I like it. Cool.

So real quick question, just to sort of document your journey and we want to, cause I want to have you back on down the line and we can track the journey along.

So when you got started with Partners, where were you at sort of with student numbers and what are the big changes you've made?

And where has that taken you to now?

David: I think when we started at 90.

I mean, we'd gotten up to about 110 and that was about our ceiling.

And then we'd had a bunch of cancellations and we were down to 90, which after eight years, it's a long time to just be at 90.

So yeah, we were at 90 and then this year we got it up to 160, peaked at 160.

George: Cool.

So what's the goal?

Like what is the vision for Hawkesbury Jiu-Jitsu?

David: Yeah, 200 by the end of next year is what we want to see.

Going by the growth we got this year, I think it's definitely achievable, especially with the things that we're looking to implement next year.

I think we can definitely scale to that level.

So that's the short-term goal, 200 by the end of 2026.

George: I love it.

And what are those things that you're implementing?

Because I think you're adding a couple more programs.

David: Yeah.

So we were at the Intensive this year and one of the big takeaways we got was from Hakan and his timetable talk.

And he actually messaged me privately because he knows my wife and he knows they gave her her black belt in Taekwondo.

And he's just like, why don't you guys do a karate program at your school?

And I just thought, yeah, I've been trying to get her to do this for years, but with our previous affiliation, we weren't allowed to do that.

But now we're on our own, we can.

And so we've started our kids' kickboxing.

That's been really good.

We've gotten people come in just for that.

And we're going to expand that next year because luckily enough, I have a daughter who's also a black belt in karate who can help.

And then just adding more classes.

And like we spoke about earlier, just creating that flexibility.

One of the things we hear from parents is that their kids have got so many activities going on and we want them to commit to two a week.

And one of the light bulb moments at the intensive was when they were talking about how they can do two classes on the same day, back to back.

And we're going to look to do that.

We're going to put more classes on the same day just to get around that.

Somebody says they can only do one day a week.

That's great.

We have two classes on that day.

George: Yeah. I love that because it's so simple, right?

They're still doing one day, but they're doing two.

Frank Cirillo in our group, they're running the karate and Jiu-Jitsu programs back to back.

And you can definitely see how it helps their growth just playing on two sides of two styles.

David: Yeah.

That's what we're banking on.

We've had this asset in karate and taekwondo black belts for all these years.

We've never used that.

And let's face it, Jiu-Jitsu is not for everybody.

Not everybody wants to roll around on the floor.

Not all kids want to do that.

Some kids want to punch and kick because it's fun and it's useful.

And it teaches them a lot of things: balance, coordination.

And now we can offer the full spectrum of martial arts.

George: Love it. Cool.

And for you, who do you recommend Partners to?

David: Anyone who was like me, anyone who feels like they've hit a ceiling in their business.

Anyone who wants to bounce ideas with other martial arts school owners.

Anybody who doesn't know the first thing about running an online marketing campaign.

You should definitely jump into Partners.

You're going to learn a lot.

You're going to have a lot of people to get feedback from, and it's going to be super helpful.

George: Awesome.

So, Dave, next couple of months and looking into 2026.

We're obviously recording this.

You might be going live early in 2026, maybe just before.

But what's the big plan going for 2026 for you, Sinem, and the business?

And by the way, sorry, before I do that, just shout out to Sinem as well.

On the previous episodes with a few of the Partners groups, we have acknowledged the wives who are the rock doing the work and hats off to Sinem as well.

David: She's great with the mums.

George: Love it.

Cool.

And so, yeah, sorry, I completely sidetracked my question.

Big plans for 2026?

David: Yeah. We want to hit that 200 mark.

We want to expand the schedule and get 200 students in.

We want to continue what we started last year.

We did the internal comps.

We want to build on that.

We're starting our gradings now.

We didn't do gradings before.

We just hand out promotions after the class, and we're doing our first grading this Sunday, and we hope to roll that out every term next year.

But yeah, the short-term goal is to hit that 200 student mark and also build up our leadership group as well, which has been going really good.

Those kids have been showing a lot of promise.

George: Love it.

Cool. David, well, thanks for sharing.

For anyone on the internet that wants to follow along your journey, where are you on social media?

I know you post a bit on your Instagram.

If somebody wants to reach out to you, where can they do that?

David: Yeah, you can find me on Instagram, davidjenkinsonbjj, or you can look up hawkesburybjj on Instagram, on Facebook as well.

George: Awesome.

Cool, Dave.

Thanks for jumping on.

David: Thanks for having me.

I'll see you.

George: Thanks, mate.

Speak soon.

Bye.

David: Cheers.

*FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment

 

*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

7 Martial Arts Programs, 1 Small Town, World Championship Results

Craig Harmer discusses operating multiple martial arts programs in a small town while balancing a full-time law enforcement career and competing at world championship level.

IN THIS EPISODE:

  • How to successfully operate Taekwondo, Jiu-Jitsu, MMA, and 4 other programs simultaneously
  • From 50 struggling members to 150+ profitable students
  • Why world championship success matters for small-town business credibility
  • The challenge of competing with rugby, cricket, soccer, and every other local sport
  • How law enforcement skills create better martial arts instruction
  • Doubling revenue without doubling membership — the exact strategy

 *FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment


TRANSCRIPTION

George: Hey, it's George Fourie.

Welcome to another Martial Arts Media™ Business Podcast.

So today I'm with Craig Harmer and I almost want to say you're probably the busiest guy on the planet, right?

Craig: It seems like it sometimes.

As we were talking offline, I went to the world championships recently and some of the competitors were talking about how busy they were.

One of the other coaches said, busy?

You don't know what busy is.

Talk to this guy.

So I went through my timetable during the week and they were like, yeah, I'm going to shut up now.

So everyone's busy.

Everyone's got stuff to do.

Just get it done.

George: A hundred percent.

So let's, well, let's dive into that, right?

You're a lifelong martial artist.

You are still running a full-time job.

Craig: Yes.

George: And you're running a super successful dojo.

Do you refer to it as a dojo, school, academy?

Craig: We call it, because I guess we have a number of different programs, I like to call it an academy.

George: Academy, cool.

Craig: I stole that from our head coach, John Will, as well.

It's a place of learning.

It was designed to be called Goulburn Martial Arts Academy.

I want it to be ownership for everyone that walks through the academy.

I didn't want it just to be Craig Harmer's or whatever.

I want everyone that walks in to feel as though it's their place to be able to come and learn.

So yeah, it's an academy, I guess.

George: Cool.

And I'm surprised I said dojo because it's a word I rarely use.

Just, I don't know.

When I say dojo, it feels like I'm talking about one or two martial arts.

Craig: Yeah.

Look, I don't really differentiate.

Some people call it dojo.

I guess there's jujitsu, but being Taekwondo, they call it dojang, which is the Korean terminology for it.

Dojo is very, I guess, Japanese, karate stylistically, but jujitsu comes from that Japanese background.

So, but ultimately gym, academy, whatever people want to call it, I could care less as long as they come in.

George: So let's talk about your place, right?

Goulburn Martial Arts Academy.

What do you guys offer?

Cause you've got multiple styles.

You do a lot of things.

And multiple programs too.

Craig: We've got our, I guess our first one that we started back in the nineties was Taekwondo.

So it's ITF style Taekwondo.

For those that don't know, it was like the precursor to what WT is today.

And we've maintained that style.

Well, we haven't changed that.

It started in Goulburn mid-nineties and we've been running ever since.

I work in law enforcement.

Later on, I saw a need to, just because I guess the change of what was happening on the ground, we needed to learn grappling.

So I engaged John Will and we started doing what he used to run, what was called a DCAT sort of seminar, which is defence control arrest seminars.

So I started linking in with John and that's when our sort of Jiu-Jitsu program kicked off.

So I started linking with Danny Weir, who's a coach at Canberra and he's probably one of the most, I guess, known coaches in the Canberra area, for the Canberra region.

Not too many people within the Canberra region can't say that their Jiu-Jitsu have crossed paths with Danny at one stage or another.

So there's plenty of guys that run their own gyms now and black belts and probably have their own black belts of their own that may have started with Danny.

So that's sort of how we kicked off our Jiu-Jitsu.

And then we were doing MMA as well, because people want to have fights and stuff like that.

So we've got Taekwondo, Jiu-Jitsu, MMA, and then we have youth programs within that and some women's kickboxing as well.

George: Cause I recall when we set up your website, goulburnmartialartsacademy.com, you had, it was like seven different programs, right?

Craig: Yeah.

So we've got kids programs from four years of age for Taekwondo.

And then we got, so that's right from four to three to seven, and then go eight to 12 for the next age group, and we've got teens and adults.

And we've got kids Jiu-Jitsu and obviously our adult programs.

We've got fundamentals programs for Jiu-Jitsu that we've recently started.

And then our all levels, I guess, we've got youth MMA, our adults, teens MMA and women's kickboxing.

So we've got a fair bit going.

George: So we'll dive deep into the club, how that's going.

Take us back.

Where did the whole martial arts journey kick off for you?

Craig: Okay.

So I guess my interest started when I was about four, five years of age.

So I remember my brother coming home with some movies.

So I'm from a rural town called Cootamundra.

So in New South Wales, it's Southwest New South Wales.

For those that might know, I guess the larger city, it's a little bit closer to Wagga Wagga.

So it's about, I think 5,000 people, not much to do on rainy days.

So we used to go down to Video Ezy and get 10 movies for the weekend and they'd all be martial art movies.

So I think the first martial arts exposure I ever had was a movie called Shaolin vs Ninja.

And I thought it was the best thing ever.

So that sort of piqued my interest, but I never really started till I was about 13, 14 years of age.

One of my friends was going for his black belt.

So he wanted someone to hold pads for him, boards.

And that's how I started.

So I come from a background playing rugby league as a kid and just, I guess year seven, year eight, high school.

And that's when I started.

George: So Taekwondo was the first.

Craig: Taekwondo was the first one.

Yeah.

George: All right.

And then that evolved.

You said jujitsu evolved when you started law enforcement or before that?

Craig: So I've been in law enforcement since I was 21 years of age.

And I guess the move towards more control style techniques as opposed to striking techniques for law enforcement, for one safety liability, it's much more safe for everyone to be able to use grappling as a restraint, as opposed to, I guess, blunt force trauma.

And it's, for me, a lot safer.

It was, I guess, the golden nugget to be able to, if you have the ability to be able to control someone like that and you and your colleagues don't get hurt and they don't get injured, that's the best case scenario.

So it was a huge area that I guess that I'd been taught from Taekwondo, we didn't have, so I wanted to fill that pocket for myself.

So originally it was just for a professional point of view.

And then I thought, well, to get some real time on the mats, a selfish indulgence was, well, I've got to start a class, I'll have training partners.

George: Is your martial arts, jujitsu, probably more jujitsu just with control and in the law enforcement.

How often do you need to step in and actually use martial arts on a day-to-day basis?

Meaning like how many times do incidents occur is probably where I'm getting.

Craig: Look, I guess on my former role, so my former role was like defensive tactics instructor.

I was engaged in what we call immediate action teams.

So my day-to-day role, it was almost daily.

Other law enforcement officers, not so much for our background because I work in corrections.

But for me, that was our prominent role.

So it's to, I guess, deescalate.

So already there's fights happening, assaults.

So for us, it's pretty immediate.

Hence why they call it an immediate action team.

So it was happening anywhere from daily through four times a week.

So it's a fairly common occurrence and grappling.

It's, from a law enforcement point of view, I couldn't encourage anyone to do any other sport first.

But this has to be their primary function because it's what you should be using.

George: Does that change just, I guess, the emphasis and how you train knowing that day-to-day your life is in danger, pretty much?

Craig: For me, which is why I started grappling because I was like, wow, this is a huge hole, we need to fix it.

And then I would engage, I guess, my work colleagues.

All right, so we've got to start doing this.

So the emphasis on a day-to-day basis at work was very much, you know, we train every day, but outside of work, you know, it was still a sporting context for the majority of it.

In the experience that I've had, I guess, anyone that's good at the sports context, to be able to control someone, take someone down, to be able to control their limbs, there's not a lot of striking.

As soon as you get the takedown and you get a, whether it's a head and arm control or a knee ride.

And we're working in teams, so there's another guy on the legs, there's someone else controlling the arm.

It's pretty either, I would say anywhere from 30 seconds to a minute.

So if we're doing a job right, that's hopefully neutralized pretty quick.

George: Can you walk us through, and just for my own curiosity, I'm sure everybody else is interested in this too, but what's sort of the go-to de-escalation process that you work through?

Craig: So the biggest thing is finding out what the issue is.

So I've had issues previously where guys don't want to go on a transfer to another location.

You've got to talk to people like they're human beings.

That's the biggest thing, communication skills.

If you have the ability to communicate and find out what the issue is, a lot of the time that can be resolved without having to use force.

So I've had one issue where a guy didn't want to move locations because he had to take some legal papers.

The other staff were saying he couldn't.

And as soon as we got there, said, yeah, you're most welcome to take your legal papers.

Yeah, okay, no worries, happy to go.

You know, so it's just really being able to communicate with people.

It's when people, I guess, become over-authoritarian and no, you're going to do this because I said so.

Well, that doesn't work with your five-year-old kid or 15-year-old teenager, let alone an adult who has a propensity for violence anyway.

George: Remind and conquer.

Craig: Yeah.

So if you have the ability to, I guess, to engage them and let them know that you're on their side to a certain degree, then you've got more chances for them to be cooperative.

So being a good communicator first and foremost at their level is important because if you are trying to help someone, it's very hard to argue with them.

You know, so I guess to be able to communicate is the best part of de-escalating.

There are always going to be times where it doesn't matter how good you are at communicating, they just want to go on with it and there's tactical options for that.

George: All right, let's change gears here.

So you recently went to Puerto Rico.

Fill us in.

Craig: So yeah, so that was our Taekwondo world championships.

I was the Australian head coach for that.

And obviously that was the world championships, but we had been preparing for it for 12 months leading up to this.

So we had a team 12 months ago, we were engaging in other events previously.

And I really wanted the team to be aware that I want a process, not to be goal orientated for those.

So I really wanted them to just get on the mat, get some experience.

Because we had some people coming back to compete from COVID.

So there were some veterans such as myself that hadn't competed since 2019.

So I wanted them to be realistic with what they want to achieve for these other events.

So we had state titles and regional titles.

So I've made sure that they were getting some mat time.

So just so they weren't so nervous getting on the mats at all championships so they could just deal with that again.

And then hitting on over 12 months later, everyone was really well prepped and where I would bring home a little medal.

George: So congratulations.

Craig: Thank you.

George: All right.

Anything else on that?

Craig: Yeah.

So we've got four world champions on the shelf, and picked up a gold medal in sparring.

So that was good.

Good experience.

I think that's my fifth world title in Taekwondo now.

I've been competing since the nineties.

So long period of time in combat sports.

Being Taekwondo, contact, light contact, full contact and Jiu-Jitsu primarily.

Sort of a major shift in Jiu-Jitsu over, I guess, the last 10 years.

So probably competing more so in Jiu-Jitsu than Taekwondo.

But it's always nice to get back and get back on the mats.

And in particular, after watching the other guys, cause I'm open weight sort of thing, is how Taekwondo works on what they call hyperweight, which is the heaviest weight division.

And I'm not super heavy.

I'm 90 kilos, but in Taekwondo that's a fairly heavy division these days.

So all the other guys competed.

I was able to watch them get amped up and get on the mats myself and bring home a gold medal.

So it was pretty nice.

George: Very cool.

Congratulations, man.

Craig: Thank you.

George: That's epic.

All right.

I want to talk a bit about the club and where things are at.

I did notice though, that you're also the first official black belt in Goulburn, 2023, correct?

Craig: Where are we now?

I've got my first degree now.

So three, four years ago, four years ago now, I guess.

George: Yep.

Craig: So where are we now?

A while ago, we were the first Jiu-Jitsu club and currently still the only Jiu-Jitsu club in Goulburn.

We've got plenty going up.

Mittagong, Moss Vale and there's a plethora in Canberra, but we're the only one in Goulburn.

It's a small country town, 23,000 people.

But yeah, it was nice to be able to start the first Jiu-Jitsu program and be the first black belt.

George: Let's jump into your, wanted to talk more about your club and where things are at.

I did a quick scan through our emails and I saw that we first crossed paths in 2017.

Craig: Wow.

Yeah.

George: And you purchased, you joined what was called our academy program, which is interesting to see how far that goes back.

I still put together that course after we were doing all the ads and all the things.

And I thought, hang on, I just need a way to brain dump everything that we've done with martial arts schools.

Yeah.

And that was the first time we connected.

And then a couple of years ago, you also joined Partners.

Can you recall, like what were the big things you were trying to improve on then?

Craig: So I think 2017, if I can recall, I think we had just gone back to a local PCYC.

I tried a number of different sorts of avenues.

And I think we were probably around about the 50 membership mark at that stage.

And the PCYC was great.

It was super awesome.

Great training place, you know, but it was small in the area.

So we were probably training on a five by seven metre space and we probably had 30 to 40 Taekwondo guys at one time.

And at this stage, probably about 15 Jiu-Jitsu guys.

So in that small area for Taekwondo, it was just unmanageable.

So it was really trying to then, how do we transition from this space to a larger space and in turn, get the membership to be able to pay for it.

So that's where we were at that stage in 2017.

George: And then at the start of joining Partners, where you'd probably walked on quite far in the journey by then.

And I know you're still running the full-time job.

Can you recall where you were?

Craig: So we were, so that was post-COVID, I think, and we were in about 90 odd memberships at this stage.

Before COVID, I'd signed a new lease to a new building and all that sort of business.

So we were, I guess, financially to a point where we were breaking even and maybe not even.

So it was to the point where I was propping it up with my own finances from work and that's not sustainable long term.

So it was, we got to get this back up and running to where we needed to be.

And I think since then, we've gone from, as I said, 90 floating to around 140 at the moment, give or take, plus or minus 10, 15 in any month.

But I think financially we've been able to double our revenue as well.

So that's gotten me from the point where this is not viable anymore to now it's definitely viable.

And I've got employees and I've got a traineeship, someone that my daughter's actually doing.

She's been bred for her through school.

So yeah, since joining Partners, that has been like double income and I didn't have to double the membership to do it, but I've been able to put on employees, which for me, I've had kids from five years of age gone through our Little Ninja program who now are running their own classes themselves and mentoring other people.

So that for me has been super pleasing to be able to see and be able to help other people.

So yeah, it's been super successful for us.

George: That's amazing.

I remember you sending me that message and saying, Hey, we just actually doubled our income.

And I mean, you mentioned, you know, you've been able to do employees and so forth, but how has that helped you in just peace of mind and obviously knowing that you've got the business running, you've got work, you've got family.

How's that helped?

Craig: I guess from personal life, like it's, we don't have to be overly concerned anymore because basically we've got dual incomes, which is super nice.

And my wife's an accountant.

So life's good in that respect.

You know, I'm able to assist my daughter.

She's off at uni at the moment, so I don't have to be overly, I guess, concerned about if she needs something, I have the ability to assist her.

It's given us that, I guess, support for her and just that financial peace of mind.

So it's what we used to say, a little bit of cream on top, but now it's its own business in its own right.

And it's quite successful with that.

I guess long-term, if when I'm like, Oh, I've got four kids, maybe later down the line, it might be something I can do full-time, but currently with four kids at the moment, my wife, who loves numbers, she's not, nope, nope, we're doing this.

So, but who knows, down the future, it might be certainly something that's viable and give me more time to be able to develop in the business as well.

So at the moment, sometimes I feel like I'm just spinning my wheels and we're not getting traction in the business, but the day-to-day classes, part being that they're doing what they need to do.

But sometimes on the back end, I feel, Oh, I guess it's something I need to improve on that part.

George: Is that the ultimate goal?

Like I know you've got, so you've got a lot on your plate for kids.

Is the goal to, I want to let go of the law enforcement and go full-time?

Craig: Not sure.

It's the one thing about having that, that job is the security of it.

And since COVID has happened, you know, obviously it's a bit of a scare, I guess, if it was just me and my wife, you know, transitioning to another job's not such a big deal, it'll be something we'll reassess once our kids finish school.

I think obviously it'd be nice to be able to do something that you're passionate about and to be able to assist others and then have the additional time to develop.

Cause I think, I think on one hand, sometimes having a full-time job it sort of hamstrings you to be able to develop the business a little bit, but it also provides security pros and cons to both.

And I certainly understand why people jump two feet in to be able to go for the business, but also understand why people still maintain their, their day-to-day job, I guess, as well.

George: Yeah.

Craig: It's a balance.

Yeah.

It's hard to get sometimes.

George: It's twofold, right?

And I, and I get the pressure, right?

Goulburn, small town, what did you say?

25,000 people.

Craig: Yeah.

George: So like letting go of that career is like, there's no falling back on that.

Really?

Like when it's gone, it's gone.

Craig: It may not take me back either after 26, 27 years.

Then I might say, good riddance.

George: So, I mean, you've got, you've got that, that pressure, but then, I guess the flip side is, you know, you've got 140 students and yep, you can go compared to a club of 200, 300, and how long has the club been open, you mentioned?

Craig: So I think I started teaching around about 97.

I was like, I was a teenager.

Literally my coach, he worked in the corrective services, New South Wales as well.

So he got moved to another location.

So I was like, I'm Craig, you're it.

Okay. So it was by proxy for this to continue, you're on.

So I've been running, so it's been going for that long period of time.

And obviously we're doing something right to be still in the community.

From a small country town, the good and bad part is that we share all of our members with a lot of other sports.

So, you know, I'm, I'm a trainer at the local rugby league for adults and juniors.

And I share that a lot of my members play rugby league, soccer, cricket, hockey, you name it, they do it.

So sometimes it's also, I guess, and not traditionally, traditionally you, you join up martial arts and you're there until you're sort of, I've played it out.

Now I'm done, or I've got my black belt, or it seems to be timeline markers for a lot of people.

The trend that I'm seeing at the moment is that it's almost seasonal with some students.

If they play more summer sports, it's more of their winter sport that they do with me or vice versa.

So it's become a bit more of a seasonal thing.

Whereas, and then some might just come one or two times a week during winter.

And then when summer kicks back up, because they've been playing football, summer comes along and they're not playing football, then they're in there four times a week.

So again, that, I guess, bit of the thought structure that, well, it's not as it used to be, whereas you join in and you'd be there until you get your black belt.

Whereas that's not always the case these days.

George: Yeah, for sure.

I think it could definitely help if you have a culture of, it's not and, well, it's and, it's not or.

You've got, you've got your rugby league.

You like, got your cricket.

And I know a lot, a few clubs, although for the most part, most of our members get rid of the one class per week.

For some areas where, and I know there's a few, few schools where they are just in sporting towns and rugby is big or footy is big, or they just have that.

And having a membership that sort of supports that on a lower scale, just to keep them in and to keep the, keep people training with, with the other sport.

Craig: Yeah.

I'm not sure how that'd work in Goulburn.

It'd be interesting.

I had a police officer ask me that yesterday, actually.

I said, what do you think about this?

I said, well, currently with our membership, and you know what it's like doing jujitsu one day a week.

It's a struggle to try and remember and learn and develop.

And you go in one week and you're getting smashed and, you know, to try to be motivated to go in when you feel like you're not getting any traction, sometimes I guess can be unmotivating.

So I'm not sure it'd be interesting.

I probably need to reach out to some clubs that offer that one session a week.

But yeah, it'd be interesting to see how it works here.

George: Yeah.

And, and definitely not a replacement.

The danger I see the most with the once per week is when school owners keep it as part of their offering.

And it's like, you can train three times a week or once a week.

And then the novice just looks at it as well.

Oh, well, I'll just go to the bottom of the scale.

I'll just try it.

Craig: Yeah.

And I guess it's also a filtering system as well for those that are more motivated.

Because currently we just, it's your membership and you can come twice a week or four times a week, that's the cost, so that allows people flexibility of times and not having to have a booking system that, okay, this is the only two days that you can come.

Whereas some guys, well, I can't come tonight, so I'll just go tomorrow.

So that seems to work a little bit better for the region, for Goulburn because we've got shift workers and, and things like that.

And I'm pretty nice with my guys.

There's probably about 10 keys to the gym.

They just go in and use it whenever they want outside of time cycles.

Once someone's a member, they can do, open that some, whatever outside, whenever they like.

That helps with guys that struggle for time.

So they, there's not a structured class, but like yesterday, guys went into the gym yesterday, there was one black belt and three white belts.

So those three white belts had a good opportunity to get some, almost like a semi-private and it's free.

Like there was no cost to it.

All they do have to be is a member.

So there's that availability for a lot of guys.

And that happens at lunchtime, midweek, weekends, evenings, the, the spot for choice when it comes to, I guess, the open mats.

George: Yeah.

That's epic.

Awesome.

So just, just a couple of, a couple of more questions.

What's the, we spoke about, all right, potential future of going full time.

What's the next milestone for you?

Craig: Look, I think the small milestone of, and it's just, I don't even know why I have it.

Like, I guess it's just a numbers thing.

Sometimes we like to say, oh, we've got so many numbers in our class.

Ultimately, I just want my guys to be successful and happy in what they do.

Sometimes you need more people on the mats to be able to facilitate that.

So if guys don't want to compete, you've got to have more competitors.

So we've got a number of mixtures between guys that don't want to compete and that's cool.

Then the guys that do want to compete want to have those extra, I guess, around sometimes, not just with guys and girls or the recreations.

The numbers for me would be 150.

That'd be the first milestone.

And then the bigger milestone would be to try and get a 200.

So if I was to get the class to 200, then that would mean all the classes that I have are sort of like topping out at where I would want them to be.

And then I'd have another issue as in, oh, I now need to have to expand my timetable that, which is a good problem to have, which means I can develop more coaches, which means I can get to be able to pay, you know, juniors and other coaches more pocket money, which means I could get to earn on something that they're passionate about.

That for me would be, I guess, the next goal from, , I guess our club point of view, and then I have other goals for students and, and things, but I guess from a club point of view, that's, that's where we sort of want to head.

George: All right.

Awesome. Craig.

Who would you recommend partners to and why?

Craig: I guess any martial arts gym that wants to increase their financial independence, I guess that's like me.

So I was teaching out of school halls, PCYCs, and then moved to a premises and then it was like, this has to work, you know, like this, this can't falter.

So for that security and support, and about two months ago, we lost our Facebook page and you're a huge help.

Cause I had no idea.

That's, that's not what I do.

It's not my expertise, to be able to manage that and that backend support to be able to get that up and running again was for me, I was like, God, I don't know what to do here.

For me to be able to have that back support for advertising, using our Facebook ads, we've had our website that's been developed and that works in with a whole, you know, MAM.Pro System, which is super awesome.

And to the point where I've got to now sit down and find time to chase leads because it's bringing so many in, but that's who I'd suggest it to for any gym that wants to increase their membership.

So we've gone from, as I said, about 90 through about 150 since joining.

So that's a huge increase and that's a stable number now.

Like that's, up and down, I guess, 10% month to month, which is, I think, pretty normal.

Any academy gym, doesn't matter what style, but the support that partners have, it's going to be up to them to how much they want to delve into it because there's so much support and information there for it.

George: Cool.

Thanks for that, Craig.

We've got to talk about some of the automation follow-ups that we've now done, because I feel we can definitely reduce that workload with the AI follow-ups.

I know we've sort of tampered with it, but yeah, there's definitely a great opportunity to simplify the offer and just, just get that follow-up working.

The last session we did a couple of weeks ago, we mapped out The Automated Student Conversion System, which is from within the first 10 minutes of a lead coming in, and that could be through your website or through the Facebook ads, would be email, voicemail drop, an SMS, and the chatbot starts the conversation.

So you could be at work or on the mats and the conversation has started.

The goal, obviously, is to do that automated.

And I know some of the other guys like Dave, they, the first time they are talking to the lead is when they call to just confirm the appointment.

And so they booked in and were ready to go.

Yeah, it's quite exciting where, how it's all evolving.

We've been slowly just chipping at it just to make sure we keep it authentic.

And it's not, I know some people install chatbots and it's just weird, or they install chatbots that pretend that they are human, and I think that's weird.

And these chatbots go off on a tangent and then your credibility is ruined.

So just keeping it authentic and that people know that they're talking to a chatbot, but they get the answers that they want right away.

Craig: Yeah.

I had a look at one yesterday.

So through LeadConnector and I've been able to see like the trial that's, that's gone through like, Hey, it's Goulburn Martial Arts Academy.

You've already been booked in.

This is a waiver and then it'll come back.

And then sometimes I ask some additional questions and you can see, you can follow that path.

And then anyone's has sort of gone a bit quiet.

Sometimes I'll jump in.

“Hey, it's Craig.

I just want to see what we need to get you started.”

And then they've been quite responsive as well.

So, the chatbot is doing its thing.

And then sometimes I'll just try to jump on them.

I guess some of them have gone a little bit cold on me, because sometimes that happens.

Everyone's busy in particular this time of year.

I think it's the busiest time of year for parents.

They've got school presentations, end of year functions, their own thing that they've got to try and get to, let alone sign up kids to, to martial arts.

George: A hundred percent.

As long as there's the now and the not now, and people put their hand up, it's common.

And we're recording this for, depending when, when you're listening to this, December, 2025.

It's very common for people to raise their hand and they're like, they're interested, but they're thinking January.

And so having a good offer now, I mean, we still got to, I mean, we're 8th of December, we've got one or two offers that still work, Join Now, Train Free.

We've got a Christmas offer depending on the capacity that could still work, that will roll out in the next couple of days.

Craig: Yeah.

Like I had, I think five new members last week, I was a family of four and I think two new members and three other trial bookings, so it was about eight or nine and it's like the second week of December.

Like I thought I'd be done for membership prior to Christmas.

And I thought, well, yeah, we've got only a couple of weeks left anyway, and then we'll be taking a break.

I thought, well, there won't be much coming in.

I guess eight trials slash bookings, membership joining up in four to five days is pretty impressive really.

George: Very interesting.

And obviously everyone's at capacity, right?

Like, I mean, your school owner's going hard all year, 11 months, you get to December and there's all the year end functions, the gradings and everything else, so it's easy to take your foot off the gas, but it just shows that if you've got the offers out this time of year, the business is still there.

Yeah, it's definitely still there.

Craig: Yeah, absolutely.

And in particular, sometimes this is the best time because you need a Christmas gift, something different, I don't know what, kids have been talking about this.

All right, now's the time to act, we'll get them to join up and so maybe get a uniform for Christmas or something, or that's part of their Christmas gift package for parents, like I know some parents, I know one family that members, they're taking their kids to Bali, that's their Christmas.

So sometimes it's not just about gifts, it's events and or life skills.

And in the business position to be able to offer that.

George: Well, awesome, Craig, good to finally catch up.

Craig: Thank you, George.

Eight years in the making.

George: Yes.

And thanks for making the time, because I know your schedule is tight as we've been up.

Two things, accountability, I've been chatting to a few Partner members, this episode 166, so if anybody wants to get the transcript and all the show notes and a couple of photos and things, martialartsmedia.com/166.

Just want to set some accountability.

Let's have you on, on the 200 benchmark.

How's that?

Craig: Okay.

Done.

George: And, and, and we regroup and have a chat.

Craig: Well, hopefully in six weeks time.

George: Cool.

Craig: Nice.

It'd be nice to hit that, I guess, 150 mark, ideally before halfway through next year.

George: Yeah.

You know, January is coming up, I think.

Craig: You know, so it'd be nice to hit that and then I'll be able to, I guess, see where we're tracking for the 200 after that, whether it's six months or 12 months, but it'd be nice to be able to hit 150 as the first one and then longer goals, the 200.

George: Epic.

Awesome, Craig.

Thanks, George.

George: I'll speak to you soon.

Craig: Thanks, mate.

Cheers.

George: Cheers.

*FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment

 

*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

Building A 250-Student Karate & BJJ School In A Tiny Town

Frank Cirillo teaches both Kyokushin Karate and Brazilian Jiu-Jitsu in a town of 26,000 people. Here's how he built 250 students and achieved financial freedom by combining traditional and modern martial arts.

IN THIS EPISODE:

  • How Frank started teaching BJJ as a white belt because no instructor was available
  • Why combining hard-style karate with Brazilian Jiu-Jitsu created unstoppable programs
  • The pricing mindset that transformed Frank's business after 18 years
  • How small-town dynamics actually work in favor of premium martial arts programs
  • Why parents said “it's about time” when Frank finally valued his expertise properly
  • The business advantage of being a multi-disciplinary martial arts expert

 *FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment


TRANSCRIPTION

George: Hey, it's George Fourie.

Welcome to another Martial Arts Media™ Business Podcast.

So this episode is one of my favorite episodes to do, which is a bit of a blend of a case study, but then also a deep dive and getting to know some of our Partner members a bit better.

So, welcome to the call, Frank Cirillo.

How are you, Frank?

Frank: How are you, George?

Great to be here.

George: Awesome.

Cool.

So, I was just looking, we started working together back in October, and I wanted to bring you on.

You've had some great success and achieved some great milestones in your business, but I want to, I guess, have the conversation that we don't typically have on the calls and get to know the entire journey, how this all began and so forth.

So we can just kick it off right at the beginning.

Who is Frank Cirillo?

Frank: The deep question.

George: The deep one.

Frank: Well, mostly Frank is a family-orientated person.

Everything I do is for my family.

And now we've got a granddaughter in the mix who's a week old as well.

George: Congratulations.

Frank: Thank you.

Thank you.

That's a bit of a life changer right there.

When it comes to martial arts, I've been doing it.

I started kind of late because I started in my teens, and I've been doing it ever since: judo, karate, and then much, much later into my adult life, Brazilian Jiu-Jitsu.

We are from an isolated area in country New South Wales.

So, it had its challenges as well.

The information that we sort of were taught from my past instructors was, I won't say limited, but it took a long time to get any updated information, which I was hell-bent on fixing when I took over; I was hell-bent on fixing that.

So lots and lots of travel and trying to work with some of the best in the country and overseas so I could bring, to become more well-rounded for myself and to be able to offer much better services, much better martial arts here in Griffith and surrounds.

And it's been a really long journey, but it's finally starting to pay dividends.

We didn't have any Brazilian Jiu-Jitsu anywhere near our area.

So that's a crazy story in itself.

Well, I don't know how many people out there, I'm sure there are, but there are instructors.

I went through two or three instructors till we found coach Anthony Perosh through a mutual friend.

He was fighting in the UFC at the time, and a mutual friend contacted him and then asked me to contact Anthony.

And he started off as we do as white belts, but we were instructing here as white belts as well and travelling back and forth to Sydney, following a syllabus, a little film clips, etc.

So yeah, it was very strange to be offering classes as a white belt, but there was no one here.

So we, there was a group of us, 10 or so people.

And what it is now is a whole bunch of us; like anyone that walks in now, they don't know the difference because we've got our black belts.

So no one asks anything now.

And now we have little kids' classes, intermediate classes.

I have an instructor who runs classes 50, 60 Ks out of town himself.

It's just been a real eye-opener that if you stick to things, it's amazing how things tend to pan out sooner or later.

And I'm so glad that we stuck it out.

It hasn't been easy.

It's been very hard out here and balancing two martial arts, very different from one another.

And they're hard, hard, hard martial arts.

I couldn't do it any other way after doing Kyokushin karate for so long.

It had to be something equally as hard and realistic.

That's really important to me.

George: Yeah.

Pretty cool.

So, the start of this jiu-jitsu journey, and when you say like,  there were no instructions around, how long ago are we talking about when you started this, the jiu-jitsu component?

Frank: The jiu-jitsu component was probably 15 years ago.

So once again, I started this quite late, quite late, but I saw,  I saw it opening as well.

We had to evolve and I needed to offer something.

There's this other karate in Griffith and there's also another Kyokushin,  in a different organization in Griffith.

So I said, look, if I'm going full time, which that was a process as well to quit,  I have a hospitality background managing clubs and pubs and whatnot to just let all that go and kind of start from scratch again.

Yeah.

It was a real process, but in karate, I travelled a thousand kilometers a week, teaching at little satellite towns,  somewhere an hour and a half, two hours away.

And I'd go there twice to each place,  the closest was an hour away.

And I would do that twice a week, in five or six other towns, as well as having my hospitality job, as well as coming to my own classes,  with my own instructor.

So,  that was huge.

George:  So take us through those milestones, because I always like to explore.

It's good to see where you are and we'll talk about results and where you're at a bit later on, but it's always good to unpack the key decisions, right?

Because we all face milestones and obstacles in business.

And,  we face these decisions, we make a decision, most of the time, a leap of faith, and it's always a leap of faith, right?

Because it's stepping into the unknown.

So, you mentioned hospitality, cool.

I've been doing martial arts since your teens. By the way, it's funny when you say you started late, because I started martial arts when I was 36.

So it's always refreshing, the perspective of late.

But take us through those early stages.

When you started teaching, you were doing all these satellite locations.

How did you get to opening the full-time location and then also letting go of the hospitality?

Frank: If I can remember a very pivotal point, I was out of hospitality for a while and I was working in a factory here, a chicken factory in town.

And I've always known, I've always been motivated, always listening to the motivational tapes,  Anthony Robbins and all that ilk.

And I knew that I wanted more for me and my wife and my very young family at the time.

And I remember it was lunchtime and I went, I need more.

And I remember just putting all my coats, boots, hair nets, how embarrassing that was working in a cold meat factory, and just getting in my car and driving off and going, no, I need more for myself.

And having to tell my wife that we're going to be down to one income for a while.

And then I just, just put some ads in local towns, 50 Ks away, a hundred Ks away, and then just started driving there and teaching there.

And there'd be like 40, 50, 60 people in an RSL club hall or, the local town hall, et cetera.

And it all came crashing down a few years later because, I don't know if you remember, but anyway, the fuel prices went, they doubled.

And people here in the country, they were counting their cents, not their dollars anymore.

And it got to the point where the numbers dropped.

They just, so I ended up having to close them all down pretty much.

And I went back to hospitality and I was working 60, 70 hours a week, sometimes more.

And just wasn't seeing my family anymore.

And I realized one day I had that, just that moment in my head, what am I doing?

Why don't I just go full-time in one place?

And I was still training and my instructor said, “Frank, I'm getting out of it.”

He sold me what was left of his business.

But I had ideas and that was it.

I bought a very skeleton business that was open a couple of times a week with a junior class and an adult's class.

And we just sort of bit the bullet and went from there and implemented little kids programs, and I just saw that everything would feed into the next age group.

The next age group would feed into the teens, the teens would feed into the adults.

And it was a long-term plan.

And that's pretty much what happened.

And this is, we ended up moving from that location to the one we're in now.

And we haven't looked back.

The hardest part, and you have heard this story a thousand times, we're all faced with the stigma, especially with traditional martial arts, that you shouldn't be making money out of this, pretty much should be doing it for free or just a token amount.

And I've lived with that guilt for a very long time, like most of us have.

Times have changed and times were changing, and I put the price up a little bit and still just fought with that guilt.

And I knew there was more.

And then eventually it came down to, I had to get professional or nothing.

We were, I was going to lose everything pretty much.

And, pretty much just wait, you come to George.

And this year has been an absolute watershed moment.

The only thing I regret, and I don't regret much, was that it's so late in our lives to face the fears.

And they have been afraid.

And sometimes, there's a little bit of that guilt still there.

There's a little bit of that fear, worrying about what people are going to say and whatnot, but the guilt and the fear is all up here.

It never really ever once materialized as anything else apart from what was going on in my own head.

George: You mentioned the guilt.

Where do you think that stems from?

Do you feel that it is from just growing up, your environment, or do you feel it's like a stigma that came from the top, from your peers in martial arts, your instructors, et cetera, that sort of embedded that thought process, that guilt thought process upon you?

Frank: Most definitely that traditional view in martial arts, the town hall, in the back of a club, all that kind of thing.

We should be passing on our knowledge and we shouldn't want anything for it or very little.

Most of my instructors worked hard during the day in their profession and then taught in the afternoon at night.

There's an instructor in town, for instance, work, God bless him.

He works at the PCYC and he does it for nothing still or very little.

And I got people looking down at me, looking down, sort of frowning, saying, what are you doing?

And yeah, I kind of felt bad.

But when I started to see, well, what am I, how am I different from the local tradesman or the doctor or any other business?

How am I different?

And I'm not.

I took the hard lumps for a very long time.

Our degrees and bachelors and diplomas might not be earned so much in a university, but gee, the sacrifice and the physical and mental toll and the tolls on our family, that's, that was a price to pay.

So we have earned our way to where we are now.

People still say to me, “Frank, I'd love to do what you're doing. You are so lucky.”

And I said, “Yo, it's really funny.  The harder I seem to work, the luckier I get.”

That's just like anyone else, anyone that's in business, they're working hard quietly.

No one sees it.

Everyone just sees that eventually you have a nice house and probably a nice car and can go away on a holiday occasionally.

George: Everybody admires the end result and the outcome, but nobody's sort of praising through the struggle.

Nobody wants to walk the journey to get there.

It's very interesting, this tall poppy syndrome that it's just alive in, and depending on where you're listening to this, it's tall poppy syndrome is kind of the, I explain it as the crab in the bucket.

Everybody wants you to be successful, just not more than them.

It's like, it's great that you're successful.

Just don't rise above us.

We got to pull you back down like the crab in the bucket.

Frank: Yeah.

George: It's very toxic.

And then, I mean, we should be celebrating, we should be celebrating success, making an impact.

I mean, how many people do you want to impact through martial arts?

If it's just, you do want to do what you're doing, you got your day job, you've got your,  that's martial arts, your passion, and you do it in a school.

There's nothing, there's nothing wrong with that.

That's amazing.

Just don't frown on the people that want to do more.

And if you want to impact more, we live in a world where it requires dollars and cents.

And if we don't have that, then how do we do that?

So there's got to be, you got to have some level of success to pass on your success and to pass on your knowledge.

So, I mean, I'd feel that anybody, any martial artist that is really serious about making the biggest impact, then it comes with being successful and charging a premium for that.

Frank: Yeah, that's for sure.

Look, we have a wall in our dojo with black belt certificates.

Every student that they give us their black belt certificate.

And I say to them, if things were that easy, we'd be wallpapered in black belt certificates, but the reality is not everyone's going to walk the walk, and it's okay that they stop when they stop.

That's okay.

Or they only have a certain amount of energy or their vision was for a certain kind of, to get to a certain kind of point.

That's okay.

Not everyone's going to fulfil the full black belt journey and black belt could be anything.

For us, it's the martial arts, but the black belt equivalent is doing the hard work, following through and getting to that, getting to that holy grail.

George: We're recording this December, 2025.

Looking back, we started working together in October, 2024.

You mentioned that sort of where, where we came in, how are things at that point?

And so what are the, what were the big problems you were facing at that time?

Frank: It was just that we were pretty much just making ends meet, and then all it took was a big bill,  you were never seeing any cream and we're just fighting the fight.

And at my age now, I expected to be somewhere else,  I expected to be a lot more relaxed.

We can go on a holiday whenever we want.

We weren't dictating terms at all.

I was ready to sell.

I literally, one of my black belts, a young person, I was actually talking to that person and saying,  you'll sell it.

And then I'm thinking, well, if I sell it, it's not going to be for much.

And then I'm going to have to find a job.

I just turned 57.

Do I really want to go find a job and do this all over again, knowing that I don't want to work for anybody?

We were that close.

Like I said, we were always just making ends meet, but it was just struggle, struggle, struggle still,  and I knew we just had to do something.

And I think I said to you earlier, I saw one of your podcasts and it just, I'm like, well, that's kind of what I'm thinking, but I just need someone to show me.

And of course I had my fears, the price point and all that, the fear of having to tell people that I'm putting the prices up.

I never, I had put prices up, but it was never anything substantial, a dollar or two.

And even then I was absolutely worried that they were going to get upset about the one or $2.

And I wanted this so bad because next year is 20 years.

And I caught you at the end of 18 years.

And I went, what have I achieved?

Sure.

We have changed so many people's lives.

The services, I don't mind saying that it's great because we are very passionate about what we do.

That side of things, the feedback was always great.

 We just took another two students to a world cup in Japan on the weekend.

I wasn't there.

I couldn't go there, but  to see these people achieve something.

I could tell you some of their life stories, the lack of confidence and other things undermining them in their lives, and what our service has done for them.

I see our three-year-old kids 10 weeks later implementing their three-year-old program this term, what they couldn't do.

They couldn't even, so a lot of them couldn't even walk on the mat at the end of this week, doing forward roles and things that they were absolutely petrified of doing.

I know our service was great.

That's what was so frustrating, George, but I'm like our own self-worth, maybe that has something to play in it too.

Maybe we felt we weren't worth the value.

 you made us look at that and that was really important.

A lot of watershed moments this year.

George: That's amazing.

So student-wise, were you, but can you just, how many students were you at in October?

I think it was 180, I think.

Frank: Yeah.

George: 180 students.

Cool. Yes.

Frank: Which sounds good.

George: Yeah.

A hundred percent.

So, because for a lot of people, 180 students, it's a lot of students.

So you were working a lot and making a big impact on a lot of students' lives.

And obviously the reflection of building 180 students in the town of Griffith, I don't know what the population is, but it's not a major city.

So yeah, that's a major accomplishment in itself.

How are things today?

Where are you today with student numbers?

Frank: Well, we're sitting around the 250 mark at the moment, which we're wrapped.

You added a couple more classes.

People are, there isn't a week that doesn't go by where we don't have people ringing and asking; leads are being generated.

Yeah.

I can see, I told you our goal, the magic number for now is 300.

I didn't expect the 250 this quick.

And it's a solid 250 because we went backwards for a while because we did lose people.

A lot of it's just natural attrition at the start of every year, people reassess during their six-week break.

That's always been normal, but we lost some, we gained some.

It went back and forth, fluctuated quite a bit, but it's been a solid 250 the last few months in particular.

George: Cool.

And so how's life different now from October last year?

Frank: In all honesty, the financial stress, mostly running a household, running a business, it's decreased dramatically.

We're still got our eye on it for sure, but that thumb down on our head has subsided quite substantially.

And it's allowed us to be more free flowing with our ideas as well.

And now I'm looking at paying an instructor this coming year, which I've never done before.

So I can kind of take a step back, which that's another thing.

Like I've been a control freak for so long because we have to make sure all the money's coming in, pay the bills, et cetera.

But having that opportunity now next year, I've earmarked some classes and I've talked to some instructors where I would like to not travel to as many tournaments.

Because that's a financial burden as well.

There's no, you don't make money travelling to referee and judge and to coach.

There's no money in that.

Well, that I know of George, maybe you can talk to me about that later.

But that's a big expense on its own.

And when you're doing that several times a year, travelling to Japan, travelling to other countries, you're not making an income out of that particular thing.

But we do those kinds of things for the love and the passion of that as well.

But these things cost money.

So being able to have that freedom to now just take a breath and be able to re-evaluate ourselves now and see where we can back off a little.

That's been great.

George: Love it.

180 to 250.

So that you've grown 70 students in just about 14 months as we track now.

What were the big things that you implemented that made that happen?

Frank: Well, the main one at first was the price point.

We had to get over ourselves.

That was number one thing.

It was how much do we value our service and what should we be paying?

What should we be charging?

Let's bite that bullet and make bigger increases.

I looked in, we looked in town at comparable services at the best dance studios in town.

What are they charging?

We realized we were so under charging that we went, wow.

And we realized, look at all the classes we're having.

We had people coming four or five times a week and it worked out three bucks a class.

Who gets anything for $3?

 That's just awful.

Great for them.

They loved it.

And when we finally bit the bullet and  you coaxed us a little, here's a starting point, but  you still got more to go.

No one complained.

No one, as a matter of fact, had parents come up and go, “Oh, we always kind of felt bad. We felt bad. We felt bad that our kids were training five times a week.”

I'm going, “What do you mean you felt bad?”

He goes, “Well, we realized that they would travel training this many times and it didn't work out very well.”

They never said that before.

No one's going to say it.

No.

So they all knew that they were on a good wicket at our expense.

So they valued us more than we did.

And that was a real eye opener that they valued us more than we did, but they're not going to say anything while they're getting it for such a bargain basement price.

Why would you?

So when we did put the prices up, yeah, people were kind of saying, well, it's about time.

We're wondering when you would do this.

And we were absolutely petrified.

We're going to lose everybody.

Everything's going to come crashing down.

I mean, that's a legitimate fear.

Many conversations we've had.

And if I'm jumping ahead, our little group talks with the Partners and just listening in on them and realizing no one lost anything.

If anything, we gained people because even one of my past instructors from Sydney, he used to tell us all the time, he mentioned that one of his students has started a dojo further down in Sydney where there's $5 a class and he was getting next to no one there.

And across the road, there was another school who was charging three times that price, which still is cheap.

And their classes were full.

And he was telling us, “Frank, it's got nothing to do with the price. It's always been about the service.”

And in Griffith in particular, where we are kind of away from everybody else, people will pay a premium for any product in this town, whether it's a meal or any kind of service, if they know they're getting the quality.

If they know that when they bring their kids here or when they come here, that they know they are getting something valuable.

So that was the lesson we had to learn.

George: I think for any martial arts school, the worst comparison you can probably make is other martial arts schools when it comes to pricing, because they're probably all doing the same thing.

You just have to go look at gymnastics, dance, swim, and you'll quickly see what the value is.

And there's no reason why my martial arts should be any less.

And as much as we like it, price in itself dictates value.

Because I mean, you can't say it's very hard to believe you're the best and the cheapest.

Something there in your mind, it just doesn't add up.

But if you're the best and you're the most expensive, there might be a bit of a backlash.

Well, whoa, they're more expensive.

But then you have to sort of analyze, well, why?

What is the difference?

You buy a Kia or a Mercedes, they both get you from A to B.

One's going to have a vastly different experience than the other, just when it comes from quality, the service, et cetera.

Swap the two prices around, and you might look at it differently in itself.

It's like, well, hang on, why is the Kia more expensive than the Mercedes?

So as much as we can debate it or hate it, but it's just that's just how physics work, if that's the right way to put it.

Frank: Yeah, it is.

Like I said, I've learned, my wife and I've learned that people will pay for a good service.

So as long as we maintain a good service and keep, I believe we've got to keep evolving, and evolving doesn't necessarily mean adding services, but getting better at the way we teach.

Learn a little bit more about psychology.

Learn about how kids learn and how people respond.

Sometimes it's even less about the martial arts.

It is about psychology as well.

And I have found that very important.

So I do other courses as well.

And I pass on this information to some of my other instructors that run dojos outside of our town.

And they get back to me and go, “Oh, Frank, offering this, this, and this, these games, or a little debrief at the end of a class where kids get a chance to say something, ask a question.”

That's all part of the service.

And I've always believed in over-deliver, over-deliver in value.

And they'll always then know that they're getting their bang for their buck.

George: So good you mentioned that, the psychology of things.

And that's where I always feel, I always look at people that come to the Partners group and the ones that excel and really get results.

It's the school owners that want to not just get a lead, but actually evolve how to work those leads and how to do marketing better, because it's all really one skill.

If you think about the skill of marketing and sales, and I'm not talking about marketing and sales ripping people off.

I'm talking about showing people the true value of something that is good for them and showing them something that's going to improve their life and making sure you do the best job at that.

And if you can provide that level of influence, I believe it's the same influence that you're going to need on the mats.

When someone's facing an obstacle or your awareness of seeing, well, Johnny's a bit different today.

What's going on?

Something seems different.

Is there something going on?

Or having the awareness of a change in class behavior or showing up and identifying roadblocks that people are facing.

The martial arts are the same.

It's the way you assess what's happening around that and your level of awareness to where your students are at.

Frank: Yeah.

Look, you really got to be all in and all encompassing.

People come to us because we like to think that we're the best at what we do.

Where we have holes, we have to go to the best and learn and be guided by them.

We have to acknowledge our weaknesses and defer to someone that can guide us.

That's the way life works, isn't it?

It sure as hell should be.

You have to be all in.

And the difference, George, with what I found with your product, because I did go to some others, you don't learn anything when they do the work for you.

And you're just hoping that they're not ripping you off and they're doing what they say as advertised.

But here, you're providing the information, but we have to do the work.

That's how we learn.

If you're trying to lose weight, just defer to some company and they send you the food, but nothing about nutrition, it's a very short-term fix.

And when they're gone, what did you actually learn?

What did you absorb?

Nothing.

So that's what I love about this, George.

I'll be honest, I would pay for something until it didn't work.

But I never committed.

And then I realized, well, that's kind of ridiculous, but considering what I preach in my dojo, how do you get to Black Belt?

I didn't have the Black Belt mindset when it comes to the business side.

I had to be all in.

I had to also pay for what I needed.

You know what I mean?

George: Yeah, I mean, because it's like frowning upon the student that comes in and wants the Black Belt, but shows up once every two weeks for class and frowning at the result.

It's a two-way thing.

You can provide all the classes in the world, but if the other party doesn't show up, it's not energy in sync moving together.

You want it more for them than they want it for themselves.

Frank: That's right.

George: So Black Belt mindset, and I'm not there yet in my martial arts journey, but if I think just from a martial arts mindset perspective, it's just all the same.

It's the same level of thinking in a different modality, martial arts and business.

Frank: Correct. 

This is what I'm learning.

When you commit to something, you don't say, “This is what I do.”

It's who I am.

I'm all this.

You have to live it, not just dabble.

It's not something I do.

It's something I am.

That's what I tell our students.

You're either a martial artist or you're not.

Be a martial artist.

The same way you go to school or to work, this is what you do.

This is who you are.

You are that person.

Frank Cirillo has a business.

Frank Cirillo needs help from other people.

Here I'm talking to him in the third, but I'm trying to say, this is who you are.

You have to beat not what you do, it's who you are.

And once you've crossed that line, I know for me, I've accepted that if I want to be well-rounded, then this is also part of what I need to do.

George: Awesome.

Frank, so I've got two real quick questions.

You could probably sort of finish the sentence, you almost didn't join Partners because…

Frank: I thought it'd be just like everything else I've tried.

George: Okay.

Frank: Yeah, but it's not.

Well, I'm still here.

I'm telling you, if you saw my track record, I would have been out within a month of anything else I've tried.

George: That's cool.

All right.

And who would you recommend?

Frank: Anyone that will listen, anyone that is in the martial arts journey that wants more for themselves, if they're sick of the nine to five and truly have a passion for this and want to cross over to it, then I couldn't recommend you enough.

I've recommended you to all my instructors who are sort of affiliated with me and I keep feeding them links, your videos that you put online, just to make sure it's in their head.

But at the same time, because I know I've been there, in the end, they're going to have to do it for themselves.

They have to be fully committed themselves.

So I recommend it.

My experience so far has been, I've said it to you in our groups, it's just I keep learning all the time.

The value in the first one or two sessions with you, George, changed everything because it crossed me over and my wife, when we talked about it and we said, are we doing this or we're not doing this?

But the value in spending time in our Zooms with the other Partners, with other like-minded people, we're all the same, but seeing people at different parts of their journey, but everyone's always still going upwards and hearing their journeys and listening to their tips that they offer.

Everyone is so generous with their knowledge.

Rising tides float all boats.

Well, we're all in this together.

And that's how I feel.

That community itself is worth, is priceless, to be honest.

I'm still picking up new things all the time and implementing them in class and just getting great results.

So the community, the full product, the full service, it's just been like life-changing for my family.

Life-changing, that's a fact.

George: So cool, Frank.

Frank, thanks so much for jumping on and sharing your journey.

If anybody wants to follow, like follow you or connect with you, where can they do that on the internet?

Frank: On the internet, we're on Facebook and Instagram, CirillosRMA, C-I-R-I-L-L-O-S-R-M-A.

And yeah, you'll see our posts.

You can see little videos of our kids, our adults, everything that we provide in real time.

We want to shine the light on our students.

They are our greatest reflection.

George: Love it.

Cool, Frank.

Thanks so much for sharing.

Thanks for coming on and sharing your journey.

And so if we had to set a milestone, we'll do this conversation again when you hit 300 students.

Frank: 300, yep.

That'd be great.

That'd be a great celebration, to be honest.

I look forward to it.

George: Good stuff.

Thanks so much, Frank.

Thank you so much.

I'll see you on one of the calls.

Frank: Yep.

Take care.

Cheers.

*FREE: Bring 50 Enrollments Into Your Martial Arts School Every 90 Days Need help growing your martial arts school? Watch Training + Take The Assessment

 

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

General Website Terms and Conditions of Use

We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun.  Hopefully we’ve accomplished that — and would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need and want.

All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don’t agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the MartialArtsMedia.com Web site means that you accept those changes.

THANKS AGAIN FOR VISITING!

Restrictions on Use of Our Online Materials

All Online Materials on the MartialArtsMedia.com site are Copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and all other intellectual property are protected by US and/or International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission. All of the trademarks on this site are trademarks of MartialArtsMedia.com or of other owners used with their permission. You, the visitor, may download Online Materials for non-commercial, personal use only provided you 1) retain all copyright, trademark and propriety notices, 2) you make no modifications to the materials, 3) you do not use the materials in a manner that suggests an association with any of our products, services, events or brands, and 4) you do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute Online Materials in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the MartialArtsMedia.com site. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.

Everything you download, any software, plus all files, all images incorporated in or generated by the software, and all data accompanying it, is considered licensed to you by MartialArtsMedia.com or third-party licensors for your personal, non-commercial home use only. We do not transfer title of the software to you. That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You’re not allowed to redistribute or sell the material or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Submitting Your Online Material to Us

All remarks, suggestions, ideas, graphics, comments, or other information that you send to MartialArtsMedia.com through our site (other than information we promise to protect under our privacy policy becomes and remains our property, even if this agreement is later terminated.

That means that we don’t have to treat any such submission as confidential. You can’t sue us for using ideas you submit. If we use them, or anything like them, we don’t have to pay you or anyone else for them. We will have the exclusive ownership of all present and future rights to submissions of any kind. We can use them for any purpose we deem appropriate to our MartialArtsMedia.com mission, without compensating you or anyone else for them.

You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability

MartialArtsMedia.com WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.

THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE
  • PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:
    • DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
    • DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “CONSEQUENTIAL DAMAGES.”)
    • OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “INCIDENTIAL DAMAGES.”)

WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.

EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE “INCIDENTAL” OR “CONSEQUENTIAL” DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.

HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.

Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a MartialArtsMedia.com-operated site or have moved to another site. MartialArtsMedia.com is not responsible for the content or practices of third party sites that may be linked to our site. When MartialArtsMedia.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that MartialArtsMedia.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any MartialArtsMedia.com site or endorsement, sponsorship or support of MartialArtsMedia.com, including its respective employees, agents or directors.

Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all MartialArtsMedia.com Web site, along with all related documentation and all copies and installations. MartialArtsMedia.com may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And MartialArtsMedia.com is entitled to terminate all or any part of any of its Web site without notice to you.

Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the the State of Western Australia, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate MartialArtsMedia.com and/or its affiliates’ intellectual property rights, MartialArtsMedia.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Western Australia, Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Perth. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Perth . Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

MartialArtsMedia.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://martialartsmedia.com website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about .

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

Add Your Heading Text Hereasdf