Archives for February 2025

155 – Martial Arts Business Growth: 4 Obstacles The Manav’s Overcame to Build a 1,800-Student Academy

Hakan Manav reveals how they solved 4 growth obstacles martial arts school owners face and built a thriving, full‑time operation with 4 locations, a 30 staff, and 1,800 students.

INVITATION: If you’d like more info about working with me in and Hakan in Partners Mentor, Just message me ‘Mentor’ on Facebook and I’ll send the details over in a doc (no sales call required) Send Message On Personal Profile >

IN THIS EPISODE:

  • Explore the hidden product tweak that keeps students smiling and sparks unstoppable growth
  • Uncover a fresh staff-training approach that secretly sculpts high-performing instructors
  •  Follow a surprising systems shortcut that quietly streamlines every corner of the academy
  • Experience the leadership shift that frees you from day-to-day tasks and ignites team synergy
  • A glimpse into the Manav’s families path to a 1,800-student academy by overcoming 4 key obstacles
  • And more

 *FREE: Swipe the exact plan I use to fill martial arts schools with 200+ students within 7 months (And make sure your students are an incredible fit > Learn More

 

TRANSCRIPTION

GEORGE: Hey there, it's George Fourie. Welcome to another Martial Arts Media™ Business Podcast episode. Today I've got a guest with me and I was just looking through, I actually googled it, when the last time he was on the podcast and it goes back to episode 14, November the 1st, 2016.Nine years ago. Cool, welcome back Hakan.

HAKAN: Thank you George, happy to be here.

GEORGE: Awesome. So I'm trying to think when we had that podcast, I was probably, I saw you do a demonstration at Weimar and that's probably a couple of years before that. And you already had your DVDs. I think we still got your DVD box of your program. 

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HAKAN: We're telling our age, aren't we?

GEORGE: And I guess it's funny how like our journey together, work together. I also looked into Stripe and you've also the longest standing client that I've worked with in regards to marketing and Facebook ads.

And just the other day we got talking about helping more school owners and we decided to do a joint venture together in what we call Partners Mentor. And we'll probably talk a little bit about that, but there's a few things that we want to discuss in the industry, particularly where people are getting stuck, things that we are seeing.

There's a lot of our conversations on messenger back and forth and planning and doing some marketing and me getting feedback from what you're seeing on the mats, hands-on, me looking at what am I seeing around the industry, what's coming from different school owners around the globe, what people are facing.

And I think a good thing for us to be in this episode, one of a few, would be to, yeah, just have a bird's eye overview of looking where things are at in the industry, what are you seeing, where people are getting stuck, what's coming up and so forth. But before we get into that for those listening and they haven't met you, just give us a bit of a roundup.

HAKAN: Sure. Yeah. So my name is Hakan. I'm a lifelong martial artist in the true sense of the term. I was born into the sport with my father being an instructor and a school owner himself. 

So I've had the unique perspective of being a student and then growing up in the academy and doing everything around that in terms of training and competing and doing demonstrations and basically doing everything that was required. However, it also came with the business side of the industry.

So what that meant was after the classes were done, whether it was conversations at home with the family or in the car with my dad, we always spoke about the challenges around running an academy and instructors and leads and everything along with that.

My father, when he first established the academy, like most in the industry, it was a hobby for him. It was a passion that he did on the side and his instructor gave him the pathway and the opportunity to start teaching, which he did.

And that naturally flowed on into some schools, some locations, and it was a passion project until it wasn't. And so you fast forward about 15, 20 years into my father's journey, where he starts to see that organically, the academy has got some culture around it. It's thriving.

There's great positivity around it. This is all led by him, right? Very small staff, if any. It was a one-man show for a very long time.

And then through his connections in the industry, through his friends and through other instructors, the industry started to transform. And we're talking late 90s, early 2000s here. And what I'm saying that it's trying to transform is I'm a 13, 14 year old boy at this time.

There's a lot of information being shared amongst the industry. There's a lot of industry events that have started to slowly be on offer. And why was this a pivotal moment?

Because up until those times, there was a tendency to keep your systems and your techniques, keep your cards close to your chest, right? As in do not expose your teachings that are passed down to you.

So that was a pivotal moment. And through my father being open-minded and willing to change and willing to learn from the industry, he started attending those events.

And all of those industry events and those monthly CDs, DVDs that were being sent, those cassette tapes. He was able to adopt those learnings into the academy and start to make those necessary changes for our academy to become a passion project and transform into a full-time academy, which we have now.

I've been fortunate enough to witness those changes happen and then it became not only my father's full-time gig, mine, and in our academy, we have close to 30 staff.

So it's become an opportunity for a lot of our team to make a living through the martial arts and professionalize the service of martial arts, which has been truly wonderful.

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GEORGE: So 30 staff and that's around how many locations and how many students approximately?

HAKAN: Approximately 1800 students. And so we've got four locations and with those locations, we have two distinct models. We have the part-time model, which some people can resonate with in the sense that we operate out of a hall twice a week, but it's highly efficient. That location offers two days a week.

It seats around 220 students. And so we've got that model down to a point where we can make sure that we're highly efficient with our timetabling, with our staff, with our curriculums, and therefore getting maximum use of the space and time that we have. On the flip side, we have our full-time location in Marrickville here in Sydney.

And that's the location that's been around for 43 years now and organically become what it has. And that location offers various programs with a seven day a week timetable. And that's sitting at about 1200 students at the moment.

And then we have a five day a week location and a three days a week location. And all of these are part of the organization in the sense that we maintain full control of every single student and instructor in our network.

GEORGE: So it's interesting that you stick to those two models. So just to get around how you approach the market and how you think about it, is there any reason why you don't take the part-time locations and turn them into full-time locations seeing as there's 20 students?

HAKAN: Yeah. So there's a method to the madness in the sense that we have these markers in place where we feel like we are in a position to expand days, right? And when we reach those markers, whether it's instructors that are readily available or whether we have the required student amount, we then pull the trigger into opening.

So firstly, we look at a day and we look at how we maximize the running of the day through our efficient type tabling model.

And if you are running a model at the moment and you're an instructor, you should always look at how to maximize the space that you have to keep those costs at a minimum. So when we do that, we then feel like we can add classes. And when we add the maximum amount of classes, we feel like we can on a day.

We look at our indicators, which enable us to then determine whether we're ready to open another day. Once we have a certain number of days running at the level we want it to run, we then look at either acquiring or renting a space nearby that facility to then transform that into a full-time center.

So the goal is to do it in a sustainable manner where you're minimizing risks where possible, but also taking the necessary steps and maintaining full quality control in that scenario.

We never want to go into a full-time facility with zero students because we know that's the hardest to build. But if we have some level of student base that can help grow and also cover the cost of that full-time facility, we feel like that's the sweet spot to then go further.

GEORGE: Very cool. Now, when it comes to, you mentioned you own all the locations outright, what's your take on licensing, franchising, and is there a reason that you never went into that direction?

HAKAN: Look, there's absolutely a place for a lot of those models and there are successful examples in franchising and licensing and partnership. And in our 43 years of history, we have tapped into various models of that at some capacity. But in our personal case, we feel like the model that we use helps us maintain the quality control that we want to maintain.

It helps us grow in a sustainable manner and it helps us keep everything kind of under control. For us, we're always open to different methods, but this is the one that we feel like is appropriate for our kind of management systems. But like I said, there are many examples of those models working both here in Australia and in the States that I've seen personally work.

But all of those models have their advantages and disadvantages as well. They're also worth considering and working along with your risk appetite.

GEORGE: Gotcha. Okay. So let's just change gears a little bit here. You guys have been in the game for a very long time, 43 years. You've achieved milestones that most people dream about and some don't even dream about, they just think that it's just an impossible place to get to.

If you look from the point where you're at and what you've achieved, just looking back and I guess looking around, you attend industry events and you hear conversations, you hear what people say, their struggles, their mindset around it.

What are the big things that really stand out for you where you see people are getting stuck? I guess we could start at a certain point.

Let's just start a broad overview of the common things that you see and then we can get down to it a bit deeper, maybe at certain levels.

HAKAN: Absolutely. So the first place I would start is the actual product itself. What's actually happening on the mats, right? So if you're creating a great vibe on the mats and you're running killer classes, given that we're in the service industry and referrals and word of mouth are a big part of what we do, you should organically be experiencing some level of growth that's going to help you pay your bills, pay your instructors.

If you are finding that you're losing far too many students or you're not able to get that referral or word of mouth naturally within your school, I would start there and have a look at what it is you're teaching and this is irrespective of the style that you're teaching, but more concerned with how you're actually delivering what you're delivering so that the people in front of you, whether that's 10 in your class, 20 or you have a school of 200, have a look at what you can do to get these people your raving fans and that all starts with what's happening on the floor.

And this is directly tied with the instructor itself, which in our case, in our industry, most of the time is the school owner. So dissect the delivery of the product and how it's done. So the curriculum, the content, the class length, how you deliver those classes, how you set up those classes.

Do you have help? Do you have instructor assisting capabilities? All of those are a key factor because oftentimes we, from my experience, I find that people overlook this the most.

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It's the area they feel like they've got under control, which is partly due to the fact that's what they've been trained in for so long. So if there's one thing that I've learned, oftentimes the way we've learned a technique isn't necessarily the best way to now deliver that technique on the mats.

And we can all attest to how technology has changed and how the current generation of kids are now absorbing that information.

So we have to be able to adapt and to tap into that. So the first area would be to really dissect what's happening on the mats. And you may need to pull things apart to be able to put them back together again, to be able to ensure that ultimately you're delivering fun classes that kids want to come back to.

So we would start there. Assuming you've got that under control, another common thing is staff development. And that first element of making sure your curriculum is under control is a lot of work.

But then trying to develop staff and instructors to be able to deliver on those acceptable standards is also a different level of work because it's a numbers game. The more instructors you're able to keep for the longer term in order to enable your growth.

So the instructor development space is another area that I feel like a lot of school owners get held back with and not spending enough time to train your bench to be able to deliver on the classes that you run.

Another area that I really find is the lack of systems within the martial arts industry. The lack of having a central point within the organization that has all your systems and manuals in place to be able to make your staff development smoother and easier. And not just your development of your staff, but the running of your school.

Creating an operations manual so that everything is written out for you. And if you can have this in a place where you've got the systems in place, you then have the instructors and the team to be able to take action upon those systems, which then hopefully can remove you to then focus on higher level tasks, which could be growth or it could be opening up other locations.

The other element here, the final one, is the ability to let go, which ties in heavily with your people's management.

We have to understand that in order to grow, we need a great team. In order to have a great team, it requires you to be able to manage that team in an effective way. And as your team grows, your level of management and systems around this also has to be met with that.

So whether you have a team of five, a team of 10, a team of 15 and beyond, all of these staff have to be operating in a happy way to be able to deliver on your systems and the culture that you have within your school.

GEORGE: All right, love that. So let's talk about some fixes and things that you then do differently, right? So if we talk about products, now I can see where this could probably be a block, right? Especially if you've got someone who's a competent martial artist, 25 years experience, you feel you're super competent in obviously what you do, but then does the delivery of that really hit home?

So what do you feel are the things that you and your team do differently that works for that and that gives you that success with the actual product and programs?

HAKAN: Yeah, it's one of those things that's difficult to quantify, right? Because how do you measure the happiness of a student? You can measure it in the sense of the tenure of a student, which is something that everybody should be tracking in their lifetime. The average lifetime length that a student trains with you is something that we should all measure, because if they're happy, then they're going to train with us.

And if you're dealing with a lot of kids, one thing we know for sure is that if a kid is getting bored in classes or they're not really enjoying what they're doing, as much as the parents love all the values that martial arts training provides.

That's always going to be a losing battle for the parent in terms of dragging their kids to martial arts training. So what we do really is we have key indicators. So we want to make sure of all the keys, and this is nothing new, this is from all the learnings from the seminars from 20 years ago, the kids are smiling, the kids are sweating and the kids are having fun.

And I'd like to add one more to this. If you could engage the parents from the sideline, and how do you know if the parents are engaged? They're not looking on their phones, they're actually looking at the classes and they're smiling and they're getting involved. If you could tick all of those boxes as frequently as possible, you know you're onto something.

And so if the parents are contributing and they're clapping on the sidelines and you're getting them involved to some capacity, get the parents to be judges and run certain challenges and certain groups, that's a great way to ensure that everyone is engaged.

So engaged parents, engaged kids means they're buying into what you deliver and what you offer, which means they'll stay longer. So what we do really is we constantly review our curriculums after every class, after every week, and we go, what worked well, what didn't work, what can we do to make it better? So never assuming that what we're teaching is under control.

It's all about making sure the kids are smiling? Do we have that connection with the students and the instructors? Is there an appropriate touch happening? Things like high fives and are they having a great time? Are they sweating?

It's those simple things that we look at and place high importance on to ensure that we're delivering on that aspect of our classes. All of the drills, all of the exercises based around determining those levels of outcomes in our classes.

GEORGE: So next up, team building. Where do you see the most roadblocks and how have you worked around it and what do you guys do on a day-to-day basis to build a strong team?

HAKAN: Yeah, so the team building starts with your ability to let go. So the 10,000 foot overview answer on team building is having a clear system in place to take someone from a volunteer leader all the way through to be able to run a location.

So you'd have all the required steps in between to be able to have someone and provide them that pathway to be able to become a successful instructor.

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Now there are many models out there that provide this opportunity, but what we've found within our organization is having a look at what's out there but also tailoring it to what works for us. We tie that into those deliverables that we value.

So we have the content itself, the assessable content that's going to help the students get towards their high belt and beyond, but then we also look at the teaching systems around how to structure the classes, where to position the kids, how long each activity should go for, as well as making sure those kids are having fun, getting to know one another and tapping into those values.

So having a clear system in place to do that. At a microscopic level, the first step that an instructor has to do to be able to build the team is to be able to let go of an element on the mats.

And so if you're looking at your class structure, what are some areas you can look at within a class where you feel like someone can deliver that close enough to what you can, and whether that's maybe taking an element of a warmer, whether that's taking a stretching component of the class, maybe that's showcasing one or two techniques in the main chunk of the class.

So giving people the opportunity and empowering them to be able to be a leader in the class is where all of this begins. So giving people an opportunity to be a leader and then empowering them and telling them, hey, you have it within you to be a fantastic instructor one day.

I believe in you, can you please do this next week, I'll get you to take this component of the class. It starts with having those one-on-one conversations at the very beginning. It then leads into consistent staff training, consistent levels for staff.

A simple way to think about this is if you think about your belt systems and they progress and they have their requirements that they have to meet in order to get through, say, to their black belt, it's the same thing in the instructor development space. So they have their requirements that they need to do and it starts really simple.

Like for some of our junior leaders, it's as simple as holding pads, maybe high-fiving kids, greeting kids as they walk in, showing people where to put their shoes, tying belts, simple as that. Demonstrating techniques, we then assess them and give them the next level of tools and strategies they can do to become a better instructor. And over time, they then transform into your instructor team.

So the roadblock that we find there with instructors is not taking that first step and giving away that level of leadership from yourself to your team.

GEORGE: Now with that, I guess the fear is what happens if they screw up or they just don't deliver the class that you want? And I'm sure that's happened in that process, right?

Because you've got to let go and so you've got to let that happen. How do you go about correcting something when it hasn't gone right without breaking their confidence for the next class?

HAKAN: Absolutely. And this is where it comes down to having those individual conversations and knowing what works with the certain type of individual you're talking with, right?

Certain individuals are going to need a much softer approach, whereas other individuals completely understand the context of it. And sometimes just giving it to them and there and giving that feedback then and there is going to get them to understand where they've gone wrong and then help them progress going forward.

Of course, things are going to go wrong, right? The moment we kind of delegate responsibility, there's going to be elements where we're going to be let down either through the delivery itself or maybe instructors are showing up late or reliability issues and so on.

But absolutely, it is still the right move to make for the long term of the school. So we always have to think about where we want to be in five to 10 years time and overcoming these small obstacles and challenges with staffing is a necessary step. And so addressing those issues then and there and just being completely honest.

And the best way I've found to give feedback here is not giving the feedback about the person, but the area that they've done.

You tell them that you absolutely love them and that you care about them as an individual, but it's more about the job or the area or the minuscule thing they've done wrong about their teaching. And then you bring it back to their growth and how they can be better because of it.

GEORGE: So let's move on. You mentioned systems and documenting the system and having that operational manual. Where do you see the roadblocks there? What have you guys put in place to systemize?

HAKAN: Yeah. So you would see a common theme here, George, in the sense that oftentimes when people look at us as Martial Arts instructors, they feel like we have such few working hours, right?

You come on, you teach from four, you finish teaching at 7.30 or 8.30 and then you go home and you have all this time. But as you can see, setting up all these things, whether it's instructor development, whether it's running ad campaigns and leads, these are additional projects that constantly have to be happening to be able to lay the foundations for growth, right?

To be able to create the assets within your school, outside of the mats itself, so that the school can then be thriving as an autonomous organization, ultimately without you.

And that then segues into our systems, right? And so creating those systems, which is essentially having processes in place to be able to run the day-to-day of your school.

And the best way to look at this is if someone was to walk into your organization, do you have a central point that they can look at to be able to then teach a class if needed, or run the administration side if needed, or maybe do some sales calls if needed.

So in terms of creating systems, anything that has to be done more than twice, two or three times, should have a written process for it. And then there are many tools around this, whether it's screen grabs and doing videos around how all of this should be done, but it's just taking the time for it to be done.

And then following those systems and making sure there's some accountability around those systems is what also has to be done going forward. So it's critical. And this is like creating the recipes.

If you had a restaurant-type business, what's the recipe for success in terms of the food that you create? It's the same thing in our martial arts business, if not more so, because we don't have that actual physical product.

So we have the intangible service that we provide. How can we systemize that, bottle it, and then recreate that magic across multiple days and locations? And it all boils down to the systems that you've created within your school.

GEORGE: What are your favorite tools for storing stuff online?

HAKAN: What we've found over time, and not just with systems, but with everything that we've done within our organization, especially as our organization has grown and we've got people that are amongst different generations in our organization, simplicity is key. So never look at something that's going to require too many steps to wrap your head around. So we keep it simple.

We have a lot of WhatsApp groups because we feel like a lot of our team are on their phones and it's easily accessible. So in terms of communication, we kind of stick with that. But then all of our stuff is literally through Google Docs and Google Drives.

And those kids who are coming through school nowadays or in university are all familiar with the way these systems work because their teachers and their school teachers are also using those systems.

So I know there are many tools out there that you can use, but what works for us is simplicity and something that we can all just pick up our phones, tap in, have a look in a folder, have a look in the app. And that works for someone like my father, who's in his early sixties all the way through to our teenagers that are 16, 17, 18 years old.

So keep it simple.

GEORGE: Yeah, I love that. If I think of the years that I've worked online and the amount of tools that I've gone through, it always goes back to the Google Doc, just keeping it simple.

And it's a bit of double work, but that's always been the storage mechanism.

HAKAN: It's great because you've got your Excel capabilities for your calculations and your graphing and your modeling in terms of student numbers or whatever it is you're trying to track. You've got your Google Docs, you've got your checklist that you could tick through automatically.

GEORGE: It's all there. Okay. So last one, and then we can just change gears here, if you mentioned staffing and management of staff.

HAKAN: Absolutely. So a good manager is one that could tap into every individual of their team, figure out their strengths, figure out their weaknesses, what excites them, what their fears are. So it boils down to an individual approach with this.

And this is critical because as your team grows, you never want your team to feel like they're forgotten or they're not valued. 

Individual management of your team boils down to taking the effort required to figure out a little bit more beyond the martial arts. And we feel like, yeah, we love martial arts, they love martial arts, and that's all they have going on in their life.

One thing I've come to realize, I'm talking about generational differences here, is that the generations that are coming through at the moment, yes, they place importance on their work, but they also want their interests beyond martial arts known. 

And if you can recognize that, you're creating a relationship beyond the mats, beyond the martial arts, which will then deepen your connection with them and hopefully strengthen that bond in keeping your instructors for longer. 

So the managerial approach boils down to your ability to get to know your team beyond the martial arts, and then taking the time to reward them maybe around that, which is something that we look at doing in our organization.

We give away free tickets to games, to certain people, we give away zoo passes to certain individuals. It's amazing to see what your team is interested in beyond the academy, and how much of an impact that has on their commitment to what you do. 

GEORGE: I love this, Hakan. Thanks for breaking it down from front to back. Now, I guess we should highlight, where are you seeing them, at what level in business is this happening? And if your first focus is getting the product right, without that, you've got nothing. But where are you seeing these different obstacles come up? 

HAKAN: It all depends on the stage of the business I find.

So if you're relatively early in your organization, I guess it's all about survival. All right. So making enough to pay the bills and ensuring that you've got enough of a student base in front of you, you've got some leads coming in.

So your challenge is there, literally keeping the doors open. Once you've got your head above water, then it's about developing systems, developing curriculum, and starting to develop a team.

And so oftentimes I find that the biggest roadblock I see in instructors is not taking the necessary time to be able to do the work in those spaces.

Because they always feel like instructors feel like I can do it. I'm capable. I know what it takes to build skills.

I've acquired this level of mastery in my martial art, which means that will get me through in my academy. So having that mindset and having that mindset shift around developing a team is what I feel like holds a lot of instructors back. Once they get to say, at a full-time school, you're hovering between say 250 to 300.

Hopefully by that point, you're starting to really figure out ways to train staff and bring on staff. 

And I know we've touched on staff before, but one other really critical element of staff is the administration or the sales side of the business, which can be often overlooked because we focus and concentrate a lot on what's happening on the mats. As your student numbers get to about 50 to 300, there are issues that tend to happen.

And these could be payment issues. These could be conflicting issues with kids on the floor. These could be issues amongst parents and you as the instructor may not necessarily be the right person.

In fact, you should not be the person putting out these types of fires. And so having the ability to bring on staff in front of the house, front of desk is an area that also must be taken into consideration. Oftentimes, I also find that instructors know what they have to do.

They know where they're sitting, but don't necessarily want to take the next steps in terms of growing the school. And this could be to another mindset that's common in the industry in that there is that fear of selling out, right? 

There's still that notion that being a successful martial artist and making money from your business is inherently a bad thing because maybe your instructor was just getting by or maybe your instructor was really struggling financially. 

But why can't we do both? So really breaking that mindset around growing your school is one area that I find as well.

And this can happen when instructors are doing enough to get by or even doing enough to make as much as they were making in their previous job. So they feel if I can cover my salary in what I did earlier, I've made it and I'm content. 

So it's just recognizing what has to be done and either trying away from the work, not taking the necessary action, because all of this requires some level of discomfort.

Growing a team, it requires a level of, there are tough conversations that have to be made around growing a team, right? Like you said earlier, if a person delivers in a class that isn't necessarily up to standard, you have to have that tough conversation there on a day-to-day basis. 

And so all of these areas do require a level of discomfort. And sometimes I feel like that can hold people back in terms of growth.

I also understand instructors because there is a plethora of work that has to be done as a school owner. It's just, as we all know, with any business, there are constantly things that have to be done. And knowing where to start is also a big challenge that I feel with instructors.

So they can often revert to doing what they've always been doing. And then before we know it, the years go by and we're stuck where we were before. So maybe a suggestion that I would have is to have an honest look or have an unbiased look, or maybe have someone else have an unbiased look at the way your businesses are done.

Take an approach and feedback around what the strengths are and the areas that could be improved. And then set a quarterly challenge on working towards that area. 

So a quarterly challenge could be pulling apart your curriculum and rejigging it and then bringing it back in and then giving it enough time to give it some feedback and seeing what works.

Or this quarter, focusing on getting some level of instructor development system in place. This is what we've done over the 43 years, along with the running of the classes, we've always got projects going on in the background that's going to help create assets to be able to develop the business. 

So to answer your question, what are the kinds of areas that instructors are not doing to improve their school and are not going deep enough on certain areas to create the foundations to build off for growth.

And as I mentioned earlier, they're the main ones, the mindset around letting go, the curriculum, the systems, as well as the instructor development. So the biggest tip I would then give to instructors is pick one and focus on that one behind the scenes for a quarter and see how you go and then maybe touch back on that or focus on another project. 

And initially, this is going to be yourself if you have a small team, but then as you grow your team, you can start delegating these projects to different staff members, which then accelerates all of this.

GEORGE: I love that. I think mindset doesn't get spoken about enough because, and I think it was Alex Charfen who said, you'll never grow into pain. If there's something that you feel pain or you can't identify yourself as that successful person, because you see that successful person as one that all your peers despise, then you step into that, it's very hard to do.

So just changing the mindset around money, success. And I find it strange that there's always this, you either have the money or you have great martial arts, but all the successful schools that I know of, they have great martial arts because they have the resources to invest and to train more and they train their staff better. 

HAKAN: Absolutely. And then you can hire staff at a higher cost to be able to deliver on those key areas if it's critical to you. And here's the other thing, George, in martial arts, it provides so much for a school owner. 

So determining what success means to you as an instructor is the starting point for yourself.

What area of the martial arts is successful for you? Is it creating champions or is it providing pathways to the UFC? Determining what success is for you, the starting point, and then working back from there is what has to be done.

Another area I feel like that doesn't get spoken enough from my experience in growing up in the industry is the impact being an instructor has on the family. And so placing high importance around the value of family because the martial arts world and being a school owner is one that can just suck your time away on so many fronts.

And it's easy to go down so many different rabbit holes, but then having the ability to stop and be able to determine where your time ends, whether it's for a task or for your family is another area that I feel like it doesn't get spoken enough because as a negative byproduct of being a school owner, it's difficult to then spend that time with your family because our evenings and weekends are consumed either teaching or training or going to competitions.

And so that's another area that I feel like has to be managed well because it can have an impact on those that you love. And so tying that back to having success in your business will help enable you to buy back your time to be able to spend more time with your family.

So that's a huge benefit that I often see that could be the aha moment for instructors to then go down the path of focusing on creating those assets within their organization. 

GEORGE: Yeah, I love that. Take me back to the school scale plan, the model we put together in Partners that build a business that fulfills your purpose, which has three components of income, impact and lifestyle.

HAKAN: Absolutely.

GEORGE: You need the income. Yep. You want to make an impact for your students, but you've got to have the balance of lifestyle and family in between that as well. 

HAKAN: And one thing I will say this as well is that growing up with my father being a school owner and seeing other kids in my situation and bringing back the family, I find that sometimes there is that level of resentment kids have towards their parents.

I know there's a lot of fathers and mothers who run schools . There is a lot of resentment that kids can have towards their parents because the business is the thing that has taken them away from spending time with the kids. So managing that effectively is something that's critical for us as instructors. And it can go both ways.

People who love what the martial arts offers and take the business and the academy further, or you see them go completely the opposite way and want nothing to do with the martial arts space because of all, I don't want to say trauma, but I guess because of all the background work that families and kids have to endure with parents being involved as instructors. 

GEORGE: 100%. I think that's almost a whole other podcast right there. Cool. I guess I want to, there's a few things I just want to highlight, and I think we should definitely have a round two and a round three, and we can elaborate on a lot of these topics. 

If you're listening and you are watching this and you enjoyed this episode and you'd like us to dive deeper into one of the topics that we discussed, please do that.

I do want to make an invitation because if you hear what Hakan was saying and these obstacles that they faced and have overcome, and it's taken them to a place, multiple locations, 1,800 students, the only fast track we get in life is just getting the answer of someone that's been in that situation that you are facing. You face a situation and someone, oh, hang on, I've done that. Try this or try that.

And so we've put together a program, it's called Partners Mentor. It's not a program where you've got a ton of stuff to watch and do, although there is that if you need, but the core of the program is access to get answers of what you're facing, what are the things that you need to do to go to the next step in your business.

Private group, very small group, but the overarching goal is if your goal is something bigger, seven figure school, or you're already there and you're stretching beyond that and you find value in any of these things, then reach out.

The easiest place is probably, you could look up, just message me on Facebook, or if you go martialartsmedia.com forward slash 155, that'll take you to the recording of this episode. And you can just shoot us a message from there as well. Yeah.

Sorry. Anything to add on that, Hakan? 

HAKAN: No, I think we've touched on quite a bit there. We can always dive deeper into many aspects of that.

I guess one thing that we've done over those 43 years is we've made a lot of mistakes and those mistakes have cost us time and they've cost us money. And so if there's anything we can do to alleviate that in one's martial arts journey, we're always happy to help.

hakan-manav-family-run-taekwondo-school

And we're always happy to make sure that people don't make those mistakes because one thing we can't buy back is time.

So if there's anything we can do to be able to give you that quick answer that you can take action on, we're here for your support to make that happen. 

GEORGE: Yeah, I love that. Awesome.

Perfect Hakan. Thanks for jumping on and I'll see you in the next one. 

HAKAN: Thank you.

INVITATION: If you’d like more info about working with me in and Hakan in Partners Mentor, Just message me ‘Mentor’ on Facebook and I’ll send the details over in a doc (no sales call required) Send Message On Personal Profile >

 

 

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154 – My Plan To Help 100 Martial Arts Schools Scale To 300 Students, and 10 To $1m

After 13 years and working with 400+ martial arts school owners, I share my refined vision from helping school owners break the 100 student barrier, to 300, to $1M revenue per year.

INVITATION: If you’d like more info about working with me in Partners, Just message me ‘Partners’ on Facebook and I’ll send the details over in a doc (no sales call required) Send Message On Personal Profile >

IN THIS EPISODE:

  • The three-part framework to attract, convert, and retain students for long-term growth.
  • Why most martial arts school owners struggle with marketing—and how to fix it.
  • A new lead follow-up engine that automates engagement and increases conversions.
  • The one overlooked strategy that can increase school revenue by 20-30%.
  • How to scale without burnout while maintaining a balanced personal and professional life.
  • And more

 

TRANSCRIPTION

Today I want to take you through my plan to help 100 martial arts school owners scale from 100 to 300 students and help 10 martial arts school owners scale to 1 million dollars in annual revenue. I'm going to go through the whole plan. I'm going to take you through this google doc and I'm probably going to go a little off script just to give you a bit more context around how the story evolved, what got me here, what brought on this plan and all the rest. 

So, I'll start at the semi-beginning. 13 years ago I discovered martial arts at my five-year-old's first martial arts class. I'd never been to a martial arts class, and didn't know much about it. 

I saw the movies. All that I thought is, you know, for me as a first-time parent, what a great activity this looked like for my child to get into. And I was watching this class and to me the only words I could find to describe it was personal development in the physical form. 

I was seeing these kids stand six feet tall, disciplined, confident, and I thought wow these kids are learning like life-changing skills and it's all disguised as fun and they don't even know it. And that moment in hindsight was a life-changing impact for me which brought me to this life-changing journey. So I started helping the school where my son was training with lead generation.

This came about completely not on purpose. I actually bumped into one of the instructors at a kid's playground where my child was playing and got talking to the instructor and learned what they were doing. And this was the first time I sort of got some insight just on how the business was running etc.

And my marketing brain kind of just triggered a few ideas and I thought look I know a few things that could definitely help you guys. I'd love to come and share what it is. And so at this time in my life I was deep into the trenches of online marketing.

I was doing Google ads. I was mainly running online affiliate type products. Doing Google ads to landing pages and emails and I'd gotten a little bit of success.

My biggest aha moment was being in Australia at the time and selling to someone in the United States that I've never met and they bought my product and I said oh wow this the possibilities of this are endless. I know it's common now but at that time it wasn't that common. Anyway, the school was already successful.

They just started on marketing online and so I introduced them to a few things like we ran an email campaign which got surprising results and by the way we still run this campaign. It's called The 4-Day Student Scale Campaign. It's slightly modified now but it still works and it's the thing that we put on repeat for our clients all the time just with some variations but the psychology it still works.

And I became their marketing arm and shortly after that I stepped onto the mats myself. One of the instructors was asking me why aren't you training and it was funny because if I think about it now I had all the excuses that you probably hear all day right. Too old, I'm too injured from rugby etc.

But then I heard a cliche. I tried it and I was hooked. And that's just the next step of how martial arts started to infiltrate my life. So parent, son was training three times a week. I'm helping with the marketing and now I'm training and so now martial arts is slowly becoming my life. 

And this is I guess where our stories might become you know we might have a similarity in that where I don't know when you decided that martial arts is going to be your life you know you'd probably been training way longer than than me starting in my late 30s and but there was probably a moment where you decided we'll hang on I'm gonna go this route martial arts is going to be my life.

And that was it for me right and Martial Arts Media™ was born as a brand and I'd found my purpose. So, fast forward to 2016 I created the Martial Arts Media™ Business Podcast. At this point in time this was really a channel for me so I just wanted to learn right and if I think about it now it's like nine years doing this podcast. But that's when I did the first interview with the guys I was working with and it was really to learn.

 I thought well look I don't know much about martial arts I love everything about it but my knowledge is I need to catch up. And the podcast for me was a channel of just interviewing as many experts as I could and just learning to really soak up the knowledge. And from that point I picked up a few clients and I started helping other schools first nationally and then internationally in Europe, the States, Canada, New Zealand and we got some good results right.

The last screenshot I captured from our old shopping cart system we had recorded 7,386 paid trial students signed up through our system. Which you know in itself is a big number but conservatively now the time has ticked on our results have improved and you know we've been doing this for a long time. I mean I could say conservatively we've at least tripled that right well over 25,000 paid trials and then some.

After working with 400 plus school owners now I faced two separate problems. There I'll talk about industry first and then I'll bring it on to me. So there was a general lack of knowledge around marketing which led to the big problem: just no strategy right now, strategy of what to do.

How to market the business online, generate leads, attract the right students, how to convert them and then like retain on the back wall. Retain on the back end is more on the mat but how to build this online infrastructure that could also support the community and what to do at the right time and so strategy was non-existent. There was a clear disconnect on how operations were handled on the mats versus how the online world operated and from my perspectives strategy was non-existent.

Software tools available to the industry at the time were decades behind. I mean the struggle and confusion that still exists today was kind of real because as much as well intended as people are, if they haven't come from that space it's hard to take an offline model and try and piece it into a space where it's just not compatible. Look, today the tools are much better, coaches are in abundance but yet I see strategy is missing and I mean let's not even begin to talk about the impact of AI which I think most software applications just aren't ready for.

We get these conflicting tactics from agencies and then software tools duct-taped together which just causes more overwhelm, more bloat, more frustration and it feels like it's the 80-20 in reverse. You know if we think of 80% of your results coming from 20% of your efforts it's almost like 80% effort is being sacrificed for 20% of the results. That's a broad stroke on the industry.

The other problem was me. I burnt out after taking on everything like building websites and it's funny I remember why we wanted to build websites because we were running google ads to pages and I was just looking at what the average web developer was building which doesn't work for ads and so it was. 

And I still see this you know it's very frustrating for me when somebody says here's a high converting website and I'm like well have you run ads ever or to it no okay then it's just speculation right if you haven't put your heart and money behind a website and run ads to it and track those conversions everything is just speculation.

And so I started building the websites and landing pages just to make sure that I could actually test it, not that I could get it perfect but at least I had the data and I could make improvements through split tests and so forth.

It was websites it was ads doing the emails blogs at the time videos social and if the goal was and this is something that I really started with from the beginning is you know working with the school that I worked at they were at a high level and to maintain that level of authority.

I coined the slogan Become The ‘Go-To’ Martial Arts School because that was kind of everything how we approached the strategy of how do you become the authority that people look up to in your space that yeah that's the go-to martial art school you know if you always think of a brand there's always one that pops in your mind and that was how we framed everything from that point.

And so to do that these were the tools of authority that were needed and so I was over delivering trying to do everything for every school owner which was a big mistake and so I needed a better system and a better model too and a bit of script here but me trying to do everything for every school owner kind of robbed them from some of the knowledge that I feel is essential every business owner needs to grow a school. 

If you think of basic marketing basic sales and I see the more people you know have some sometimes, limit, what's what's the right word like there's limiting beliefs around or cringiness around sales and people just feel weird about it and they're like, oh it's like a used car salesman etc., and you know there's definitely a gross side to selling but that doesn't really apply if you're selling something of value. 

You know if you're selling something of value and it truly changes lives well you've got to do everything in your power to gently persuade people without manipulation and weirdness right but so shying away from those skills and just you know thinking you could just teach and never market. I don't feel that's always also a good strategy right, you've got to understand what resonates with your audience from an ad level and even if you're not running them but a basic understanding of knowledge is important anyway. 

Look I needed a better system and a model too to deliver make sure there's a little balance of knowledge with execution and delivery of services as well so for me look taking on the complexity of every component of online marketing that schools need to be the authority it's helped me carve a system of simplicity it's called the school scale plan and it's nine areas of accelerators that we work on as a model there's strategies and there's accelerators and then there's purpose which really sits right in the middle. 

And I created the recipe but my clients really inspired the ingredients. If I think about how many hours I've spent with martial arts school owners online every week we run, currently we're running three to four zoom calls every week for about 60 to 90 minutes.

And then just one-on-one time working with high-level school owners always approaches to learn what are the problems being faced and then going to the drawing board and creating solutions from that. 

And I think that's what's really given us an edge it's just time in the market but then also unpacking where there's where there are obstacles and where the problems are that we can draw solutions together and over the last few years it's we've created some staggering great results for a small group of martial arts school owners that we call Partners. 

And so this year and this is where the big plan comes in is this year I'm really stepping into our vision and it's to take 10 school owners to 1 million dollars per year in annual revenue plus, help 100 martial arts school owners scale from 100 to 300 students, and also through our community and through our tools support 50 new martial arts school owners breaking the 100 student barrier. 

Those numbers are metric for them. It's like a north star for me too but for me it's also knowing that the school scale plan is working and it gives us a goal that we can filter or remove any strategies around that doesn't align with that goal that's not going to support the outcome. 

So more important than the numbers is how we achieve it, and we start with purpose so if we look at our we've got a Venn diagram of our model which really attracts, increases and retains. Attract the right students to increase signups by improving conversions and automations and retain more members. 

And we all know if we don't get those things right but if we can't attract the right students well we're not gonna have students. If we can't increase signups and convert we're gonna struggle with cash flow, and if we can't keep them well there's never going to be growth and it's you're just going to be on a hamster wheel of students in and students out. 

Now those are the strategies but right in the center what we work with is purpose. So purpose is the goal so in our world and in our model purpose consists of three things: income that you desire, the impact that you want to create through your students and within your community, and then the lifestyle that you want to live. 

And you know for some and in the beginning it's eat sleep breathe on the mats and for others it's not eat sleep breathe on the mats but a life of balance travel etc.

We all probably start you know with eat sleep breathe but the the whole goal is to build a business that you can choose to work and take the classes that you want. So here's how we are rolling out the plan here for Partners.

And by the way Partners is our flagship program but there are also three levels inside Partners and that goes back down to this vision depending on where you're at with a school owner and where you are headed will depend on which level and which level of access you will need for the right tools and the right conversation to take you where you want to go. 

Here's the plan, first up I'm going to keep on doing what I do which is one-on-one kickoff calls with me to optimize pricing offers and strategy. We've got a thing a 10-step process that we call The OnRamp, I do the kickoff call so we can fast track especially on the pricing and the offers so we can unpack any obstacles or any uh any blocks on taking those right decisions to do the right things and build the right foundations that are going to build the move the business forward. 

Now number two, onboard our clients into MAM.Pro immediately and we do that this is our CRM by the way we have a CRM that we use for our clients for our marketing some are also using it to launch their schools. It's our CRM system that it doesn't replace, it doesn't need to replace what you have it can work with what you have and it's not a requirement to swap CRM to work with us but we have managed to build all our top performing Facebook ads into our CRM. 

And it means that we can launch our highest Facebook ads within 24 hours right? It's that good. It takes you three to six clicks and you gotta register, connect your Facebook account, choose the ad if you got the right offer and you can launch your ads so it is that easy. 

Number three once we got your ads running we install the new lead follow-up engine which automates the follow-ups via email phone SMS and ai and if I say ai it's AI supporting the conversation and not being the conversation I'm not into lying to people tricking people I've never liked buying from an ai bot and I don't think your customers like that either. 

So yep we use it but it's definitely a balance of keeping things authentic and real because we don't want you to break that trust with your new student.

Number four increases revenue by 20 to 30 percent with the student price upgrader a lot of what we do part in in our kickoff call. 

Number five, create Irresistible Offers that you can't say no to. Number six, cut ad spend by 25 to 40 percent while increasing lead flow. Number seven, monitor the eight core metrics with the progress tracker to keep score so we know exactly where your numbers are at and then we know where we need to do the most work if it's retention if it's getting more appointments it's actually converting appointments etc.

Number eight hosts weekly Partner Power Sessions that we would like to do right now plus we've got our Facebook Ad Marketing Implementation Sessions and Bi-Monthly Workshops. 

It is now me recording this at 12:20 at 6 a.m we did at my time, we did a Facebook Ad Implementation session and we also ran a mastermind at nine o'clock. That's typically on a Thursday for me, so that's on top of the programs and this is sort of added, as we host live events and private VIP days and that's for those who want to connect and connect in person and get results faster. 

And I say results faster just because you've got direct access in person and getting information in person it just you know you get information in just a different in that real modality you know you see experience have the conversations and I feel you can just get to process information a lot better so you want to elevate your results always good to try and meet up in person where you can. 

And number 11, hang on number 10, refine and repeat with 10 improvements at each 90 Day Growth Cycle so every 90 days we reset the plan, we reset the numbers and we commit to new marketing campaigns and new projects. 

Number 11, apply The Retention Maximizer to keep churn below five percent our record in the group i think is just below three percent and for our high level group uh which is called Partners mentor the group is gunning for one million per year.

I've partnered with my longest standing client who's a multi-seven figure school owner to help implement their 40 year proven operational systems that have scaled their school to which there are currently 1,850 active students. 

I'm working together together with them and their team and we're working with a small group of martial arts school owners over a 16 week commitment, and the whole goal is to revamp operations with direct access, it's not another course or another program it's high level direct access direct coaching to make sure you get the right answers and make the right decisions. 

Most importantly that is going to help you take your business to 1 million and beyond so that's the plan for Partners. 

Now I want to talk about probably something you know a bit more probably a bit more personal and but also more important because I did mention that you know I did go down a path like I love business and I love marketing but i also went down a path where like that became so much my life and it it burnt me out trying to do everything. 

And I want to do this business for a very long time and I want to keep working with people that I like working with and to do that I've got to be honest and real with who I am what I can deliver what I can't and what level of energy I can actually expend to commit to the business while keeping a balanced life myself. 

And so to do that, here's a plan for me to stay aligned with the mission, and that is to prioritize health, family, being a great dad and time on the mat. So, health super important for me I've had a few situations over the last couple of years just surgeries and stuff that were really set me back and it really made me appreciate day-to-day living and being healthy family my kids my wife most important to me it's kind of why I do what I do and being a great dad i like to be present with my kids and involved and whatever I can do in leadership for them to make sure that they become great adults is super important. 

And then time on the mats which is something that because of these surgeries and injuries has been very limited for me and I've just started back with back on the mats with a coach private right now but it's still jiu jitsu still one of my big passions. 

And yeah, really working on that so that's number one. Number two, say no to distractions and clients who don't align with my values. So, martial arts is you know it is a small probably niche in itself but it's also very big right. And there's a lot of people and there's a lot of different styles. 

People in different countries and continents have different ideas, which is all you know, everything in all styles and everything is all welcome to me. I just want to work with good humans, people that align with my values and you know there's going to be a fraction of the martial arts industry, right? 

Some people are just not going to gel with me, that's they just not going to like me or the things I stand for etc. And that is okay, I want to make sure I spend more time on my marketing and that's we'll discuss that later but I want to make sure that people know exactly as much as possible who they're working with and feel kind of work out for themselves.

If I am the right guy to help them achieve those goals, get to 300 students, get to 1 million per year etc. Cool, so say no to distractions. Number three, keep it real, express my weirdness, don't take life too seriously.

I can be a weirdo and yeah just have fun doing this. Number four, sink my feet into the beach sand daily, live five minutes from the beach. I moved here. It was kind of like a lifelong dream to live here on the sunshine coast. I do make the most of being able to go down to the beach. 

And number five, when I can surf, train BJJ, I mentioned that on the mats, meditate, drink coffee and have fun. All right, that's the personal stuff. 

How am I going to do this? All right, how am I going to execute the plan to make sure I speak to the right people and get the message out about Partners, so this video is step number one by the way of creating this video. 

So here's my plan of execution: increase the rhythm and expand the value on the Martial Arts Media™ Business Podcast. I joked the other day that I'm probably the longest standing podcast because I've been going for like nine years. Where I probably should be at like thousands of episodes but I mean I've done a good 150 60 but it's documented a long journey of you know where I've where I've been and what I've done that's going to be a big focus to really make sure I invest everything back into the Martial Arts Media™ Business Podcast. 

Number two part of the podcast really document and share previously private resources to attract the right school owners who value the Partners way so I've been doing Partners for I think seven years now as as a community in a group and we've shared a lot of resources and frankly I'm much happier spending the time that I do with clients than out there making a noise marketing. 

Which is kind of why I've kept it small and kept it growing the way it is I do feel however that there's so many things kept behind the scenes that can be so helpful for a lot of school owners and I'm happy to release a lot more of this content out to the public because it's a great filter right but people can see the content they get to experience what value we provide it's an easy answer if they should be working with us on this journey or not. 

Number three, invite subject matter experts to Partners and collaborate with any martial arts school owner who adds value to the mission. I feel I'm very aware of what my strengths are, where I can help and then where I need more help and the whole goal of aligning this vision of taking 100 school owners to 300 students and 10 school owners to a million dollars. 

The whole premise of this is that there's a direction and there's going to be skills and resources needed to get there. Which is why I've partnered with my longest standing client for example, because there's things that are just beyond my skill set.

I've never run a school and definitely not at multi-million dollars per year as they have. So, tapping into those resources is what brings the value to the table that keeps everybody in line and keeps everybody on the right path. 

Number four, I'll email often and make offers daily. Cap Partners at 100 people. This is a big one. So, keep it lean with direct access to me. I want to be able to know my clients, be able to talk to them and have a handle on where they are at in their business. 

I'm at this point, I'll reserve the right to change my mind but I would, I don't want to have a situation where I've got a, I cannot be able to answer the question or I've got to hand you off to this person and that person. Yep, we've got to support, help their system. My team helps with that. Yep, we've got a community where people like all the clients that have been with us for a long time and that are decades into the industry will help answer questions. 

But I want to make sure that I've got hands on things and be able to, you know, keep it lean with direct access to me. Number six, work with great humans only. What I mentioned earlier.

Number seven, sell one-time access to workshops that we host for Partners so instead of keeping all, and by the way, over the last seven years we've got more than 200 courses inside of Partners. 

I'm kind of busy refining and pruning a lot of them back but because we've got so many resources. Because we've got so many resources but I've changed our model to give access to people on a one-off basis. If people want to attend a workshop that we're hosting for Partners at times I will make that available to the public and they'll be able to access those workshops and attend and again that's a good way to assess whether I am the guy to help you to your next level or not. 

Number eight, keep running ads and focus on video content like this and that's the plan that's the big plan. Probably good to mention like what's in this for me. Like what's it for me? Well I wanted to tell you my story so that you know how I got into this because it wasn't like I bought a course, found a niche and started working like this, started from passion really. 

Love of the industry, and that's what got me here. But it's also a business right? And when my clients win, I win. And my goal is to take Martial Arts Media™ to a hundred thousand dollars per month. That number aligns and reflects the impact we're creating. 

It's kind of the yin of the yang. I love martial arts, I love marketing and I like to help the good guys, the good guys win. And that's really it, I know for me to generate a business turning a hundred thousand dollars a month, it's I've got to be generating 10 times the value with that. 

And that's just how the numbers add up for me. It's gonna be fun, it's gonna be a ride, and yeah, if you'd like to join me on the journey, hit me up wherever you find a place to send me a message below. Reach out and let's have a chat and if not, all good but I'll keep you in the loop and I'll update you how it's going so until then I'll see you in the next video. Cheers!

INVITATION: If you’d like more info about working with me in Partners, Just message me ‘Partners’ on Facebook and I’ll send the details over in a doc (no sales call required) Send Message >

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Everything you download, any software, plus all files, all images incorporated in or generated by the software, and all data accompanying it, is considered licensed to you by MartialArtsMedia.com or third-party licensors for your personal, non-commercial home use only. We do not transfer title of the software to you. That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You’re not allowed to redistribute or sell the material or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Submitting Your Online Material to Us

All remarks, suggestions, ideas, graphics, comments, or other information that you send to MartialArtsMedia.com through our site (other than information we promise to protect under our privacy policy becomes and remains our property, even if this agreement is later terminated.

That means that we don’t have to treat any such submission as confidential. You can’t sue us for using ideas you submit. If we use them, or anything like them, we don’t have to pay you or anyone else for them. We will have the exclusive ownership of all present and future rights to submissions of any kind. We can use them for any purpose we deem appropriate to our MartialArtsMedia.com mission, without compensating you or anyone else for them.

You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability

MartialArtsMedia.com WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.

THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE
  • PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:
    • DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
    • DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “CONSEQUENTIAL DAMAGES.”)
    • OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “INCIDENTIAL DAMAGES.”)

WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.

EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE “INCIDENTAL” OR “CONSEQUENTIAL” DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.

HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.

Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a MartialArtsMedia.com-operated site or have moved to another site. MartialArtsMedia.com is not responsible for the content or practices of third party sites that may be linked to our site. When MartialArtsMedia.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that MartialArtsMedia.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any MartialArtsMedia.com site or endorsement, sponsorship or support of MartialArtsMedia.com, including its respective employees, agents or directors.

Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all MartialArtsMedia.com Web site, along with all related documentation and all copies and installations. MartialArtsMedia.com may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And MartialArtsMedia.com is entitled to terminate all or any part of any of its Web site without notice to you.

Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the the State of Western Australia, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate MartialArtsMedia.com and/or its affiliates’ intellectual property rights, MartialArtsMedia.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Western Australia, Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Perth. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Perth . Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

MartialArtsMedia.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://martialartsmedia.com website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about .

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

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