How do you know which path to take when hiring new staff or martial arts instructors?
- How to groom high-potential martial arts instructors
- When to let go of an instructor who isn’t a ‘good fit’ for your school
- Why you can't afford to ignore your employee’s bad behavior
- And more
*Need help growing your martial arts school? Learn More Here.
Quick question for you. Do you groom your staff to become A players or do you just make sure that you actually choose the A players?
Hey George here, so a bit of a windy morning in Perth. Hope it doesn't cloud our sound completely. Quick question for you. Do you groom your staff to become A players or do you just make sure that you actually choose the A players?
Two quick stories that I want to share with you. I was talking to one of our Partners members a couple of days ago and he’s really frustrated with his staff member and things not going to plan.
This actual staff member did something quite horrific. It's the things that could land him in jail and he’s doing it under the business name. If things like this had to actually hit the news, it could potentially shut his business down.
How much do you actually tolerate? At what point do you say that's enough? Do you just stick it out? I guess the problem is they are such a valuable asset to the business because they are great instructors, they are teaching, the kids like them and they've formed this bond.
But now you're in this situation where potentially it's gone to the person's head, or they just don't feel like they want to abide by the rules, or they're a great instructor but when it comes to sticking to rules and some common sense with things that you can or can't do. So what do you do? At what point do you have to pull the plug?
For me, just in a similar situation where I had a staff member that I probably should have let go of a long time ago, but because they are just such a nice person, shows up on time, and does a lot of things right, it was just really hard to actually make the call. But at the end of the day the question came to, are they an A player or are they not an A player?
Here's the thing, you can try and fix things, you can try and motivate, you can try and enforce some rules, you can try and set up some consequences, but sometimes you just got to reach the point where you actually just got to make the call and pull the plug, not just for you and protecting your business, but also protecting the culture in your business.
Because if you let things slide that your other staff members can see that this is okay. It's okay to behave like this. It's okay to break rules. It's okay to do stupid things that could land you up in jail or shut the business down. Then what example are you setting for everybody else in the business? If that becomes acceptable behaviour and it's an acceptable practice, not going into details of it, but what are the consequences for your business, but also for your culture and all your other staff members?
At the end of the day, you'd just create this culture of it's okay to suck. It's okay to be average. It's okay to do things your own way and not think of the bigger picture, which is your business.
I'd love to know from you, at what point do you pull the plug and what do you do to actually keep your stuff in line and keep them in check, making sure that everybody's on the same mission, following the same values, and on the same mission to serve your students at the end of the day? Would love to hear from you. Leave me a comment below this video, wherever you're watching it.
I'm going to head back to the office. Have a great week. Speak soon. Cheers.
Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.
It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.
So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.
Thanks – I'll speak to you on the next episode – cheers!
Here are 3 ways we can help scale your school right now.
1. Join the Martial Arts Media community.
It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.
2. Join the Martial Arts Media Academy and become a Case Study.
I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.
3. Work with me and my team privately.
If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.
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