129 – Success By Design – Foundations Required To Setup Your Next Profitable Location

Kevin Blundell shares 3 essentials from The Next Profitable Location Blueprint that’s helped them open 20+ successful martial arts locations. 


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IN THIS EPISODE:

  • What’s the population needed for a successful martial arts school, and how far should this be from your existing location? 
  • The ‘drivers science’ behind choosing your exact new location
  • What to avoid in your environment when scouting for locations
  • Accessibility and geographical location: what are their impact on your martial arts business?
  • Why should you take advantage of ‘The Next Profitable Location Blueprint'?
  • And more

*Need help growing your martial arts school? Learn More Here. 

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie – welcome to the Martial Arts Media™ business podcast. In this episode, I'm chatting to repeat guest, Kevin Blundell, from Kumiai Ryu Martial Arts System. 

Now, if you've listened to the podcast over the years, we originally spoke on Episode 20 – talking about signing up 100 new students within five weeks. Then we got together on Episode 115, talking about the strategic mindset behind 23 locations. 

And this episode is really special to me, because if you listen to Episode 115, that is where this whole new journey began. Let me give you a few insights. 

So, Episode 115 was actually a recording from our internal, private Partners event that we hosted for our Partner members. So, three times a year we get our Partner members together and it's a combination of masterminding, networking, and bringing speakers together – and just learning and growing and sharing information and networking together. 

And after the event – Kevin spoke at the event, which was the recording of Episode 115 – and after that, we started talking about this process of opening another location. Now, Kevin is one of the most humble and sincerest guys that you'll meet and won't always reveal the depth of knowledge that he has within the industry. 

But when you speak to him, you'll know that he's very methodical and everything is systemized and designed for success, step by step with absolute certainty and clarity. We started talking about how to go about opening, successful location after location; and they've rinsed and repeated this process 20 plus times, very, very successfully.

And so, I spoke to Kevin about, number one, speaking again at one of our events, but how about, we actually just look at the whole process and the blueprint, and map it out and see if it's something that we can share with other school owners. And that's why I'm really excited about this podcast, because we're just in the process of putting together The Next Profitable Location Blueprint. 

Martial Arts Location

So, depending on when you're listening to this, we are hosting a Partners Intensive Event that for the first time we opening up to the public, and if you're listening to this a bit later, the program will be ready to go and available, which is the full course – The Next Profitable Location Blueprint.

So, we chatted a bit about the first steps. If you're looking at opening the next location, what are the things that you got to look for in… Firstly, why do you need to do it in the first place? How do you go about probing the population? What have you got to look for? What is the minimum number of people that you should have in a town, if it's a rural town? What is the best structure to set up your location, and all the rest. 

So, we're going to jump right in now. Wherever you're listening to this podcast or watching, make sure you hit the subscribe button. If it's on YouTube, hit subscribe. If it's on your favorite audio channel, make sure you subscribe – that you get notified when our next episodes come out and look for the notes and the links to the show notes. Episode 129. 

So, we're at martialartsmedia.com/129 – check the show notes. There are links available to the event depending on when you're watching or listening to this, there'll still be time to jump on. Otherwise the program should be available. Have a look, and if you're looking – seriously considering opening up the next location, it might be worth checking out. Alright, but let's get into the magic. Let's jump into the show. Let's do it. 

Kevin, so in the context of opening a new location, we always ask the marketing question first. But in reference to opening a new location, what has been the best marketing campaign or promotion that you've done that's been most successful for you? 

KEVIN: We've had a number of successes, but one that comes to mind is when we open one location, we systematically went around creating rumors and whispers. So, we, you know, we joined some local Facebook groups, we spoke to local sporting groups, and we just said, “Hey, it's a new martial art school coming to town.” 

We had a few people in the geographical area, and we asked them to do, just in their day to day activities, just say, “Oh, by the way, there's a new martial arts school coming to town,” and it piqued a lot of people's interest. So, it was really good how it unfolded for us. 

GEORGE: What was the result of doing that strategy? 

KEVIN: What was really going… On our opening week we got 50 paid trials for the first week before we even commenced. During the construction phase, you know, I was present a fair bit and went to hardware store, service stations, you know, just interacting with the local community – and I always told them what was going on. 

And funny enough, a lot of those guys booked in, paid for their trial, and were there that first week. Some are still with us in that area. So, it's really good, it's really successful. 

GEORGE: Fantastic. So, Kevin, I wanted to bring you on, we've got – and depending on when you're listening to this – but we've got an event coming up, and we've put this program together called ‘The Next Profitable Location Blueprint'. If I think of any martial arts business owner in the world, and I think who would be the renowned expert on this topic, it would be you – just because you've done this so many times and successfully and run a multi-million-dollar organization with your multiple martial arts schools. 

So, if we're to just start from the beginning – if I'm a martial arts school owner and I'm looking to open up my next location, I want to grow my growth, where do you start? 

KEVIN: A lot of trials and tribulations to get to where we are now, but I certainly feel confident we've got it pretty accurate. Certainly, over the last number of locations we've opened, we've been very successful, as we followed the blueprint from day one. 

Probably the most important thing is once you establish your why – why you want to do it and what you want to achieve – is to find the geographical area you want to be in and one of the key things is, you know, if you're going to own both the locations, you need to be able to manage those. So, anything more than an hour's drive away, becomes a little bit untenable, but if you're, you know, 30 to 45 minutes away, it's an ideal location. That's the first thing. 

So, you just basically look at the map and, you know, if you're in a city, do you know how many suburbs away you want to be? How busy is it to travel there? If you're in a rural environment, what's the next largest town or city, and how long is it going to take to get there? You need to account that in, because that's one of the key things, if you are running both locations, you certainly need to have that measured from the start. 

Probably the next thing is, once you decide where you'd like to go, is to physically go there yourself and just have a look around, get a feel for the place, just see what happens. And there's a lot of subheadings under that of what we do, that primarily is just see. I know it sounds a bit, you know, of a sort of fly by. 

You've seen your parents' way of setting up a business, but get a vibe, it really is – get that vibe for that area. And you can get that over a couple of days, visits, you know, just by interacting with the community, having a look around, and obviously doing your research. 

GEORGE: Perfect. So, I want to talk a bit more about visiting for the vibe and so forth. But let's take just one step back – before you've even visited the town, what are you looking for? 

If you, like, draw up a map and you're looking, “Alright, well, I'm here and I'm looking at a radius of about 30 minutes to an hour from where I'm at for my next location.” What are the things that you're looking for? And what type of research are you doing to determine where you are going to set up? 

KEVIN: So, once I've gone to the place and had a look physically, just to sort of satisfy myself, that's an area. So, these two things correlate together, and that is… Then I go on and I look at the Bureau of Statistics, I look for the population in the area, I look for the medium income, I look for activities, you know – is it a sporting town or is it a retiree town? Is it a low socio-economic area or is it a, you know, wealthy area? 

Generally, somewhere in between those two is an ideal area, young families. You can plonk yourself in a very wealthy area, but people, you know, haven't got any time and then you put yourself in an area where there's a lot of folks that just haven't got the resources to participate. So, you have to weigh all those things up so you can do your research. 

Our local government area websites have a lot of information. So, we systematically go through and tick off – look at the Bureau of Statistics, your local government area websites, and you just see, you know, even news articles. I've done research on news articles as well, just to see what sort of people are in that area, and if they would fit into your martial arts school community.

GEORGE: And what about sports activities and things like that? Is there anything you look at? Are you concerned about competition or anything like that? 

Martial Arts Location

KEVIN: Look, I think if you go to an area where there's a lot of sporting activity – we've had a lot more success where there was, areas where there wasn't. So, you know, do they have a soccer competition, a touch football competition, basketball, hockey, how many teams they got, you know, and that's easy. 

Just look at the local associations, you know, for example, the Hockey Association for field hockey, you know, football, all sorts of things, swimming, whatever sporting day. Even look historically at the sporting pages for that area, you know, to see the prowess of the athletes that come out of there. 

Because if they're a sporting town, it's, you know, you do run into the thing of ‘we only can only train in the summer, because winter,' and vice versa. But once you get people involved, you know, they'll work it out, and you'll have them there training all year round. 

So, you know, you want to look at that. In part of a scenario, where, as I say, you might have a lot of retirees or people, there's not much action happening, you might have a level of success, but I just found that, you know, really looking into the area you're going to make a big difference. 

GEORGE: Fantastic. If we had to look at population density, and how big are communities, is there a set number that you think of as a minimum? Especially if you're looking at like a rural town that's close by, that there's just not enough people in the vicinity to make it work? 

KEVIN: I look at percentages. So, if you can get 1% of the population to participate… 15,000 is a good benchmark, so if you've got 15,000 people who are within 30 minutes of where you're going to set up your new martial arts school, generally you'll get 150 people there as a rule. 

Obviously, this varies from location to location, but that's been the formula I've used, probably for 30 years. We have a lot of rural locations. You know, some initially were just community services into small areas. But you know, as we went along and became more proficient at what we did, we identified around that, around that 15,000. 

So, although we do have some schools, where there's a very small population, and for 5000 or 6000, they have over 100 members. So, you know, it really depends on the community. So, that's everything – dovetails together. It's really important to make sure it all marries together when you're doing research. 

You need to be honest in your assessment, but sometimes you get a little bit, you know, look at things through rose colored glasses. So, it's really important to make sure you're honest with your analysis. 

So, let's say you visit a town and you like the vibe, and it feels good. Has there ever been a moment where emotions clouded the actual logical “business brain”, and maybe the decision making didn't go in the right way? When I wore a younger man's clothes, yes. Because I thought everyone should do martial arts, and I couldn't understand why everyone everywhere in the whole world wasn't doing martial arts; but the reality came along pretty quickly. 

So, you know, you can make a clouded judgment, but with my overall approach now, if you follow the analysis, and you follow the steps, you'll get past that and make you feel… 

For example, we looked at a number of locations, Jason, you know, other towns near where I live at the present time. And one up north was closer to the one in the south, but once we went there and did our due diligence, we found that the one that in the north just wasn't going to support a full-time center and, you know – be great for little community martial arts in a hall type place, you know, it'd be fantastic for that. 

And there's some great martial arts schools there, but they don't ever have any great numbers, because it's just not that environment. 

GEORGE: And can you recall what the distinct trigger that made you feel that that's just… What is it about the town that you felt or the research that told you that it's just not going to work there? 

KEVIN: Well, initially, the vibe just wasn't there, and there was, just the atmosphere. Then when I did my research, you know, sporting groups and socio-economic, and it started to really throw up a lot of red flags. And I just thought, before I proceed any further with this, I'm not going to make a quick decision. 

So, I sort of left it for a few weeks and came back and re-went over the material and chose the other location, which was a great success. So, I guess, you know, a vibe is not a thing, but it just comes with experience. But having the opportunity to look at statistics, income, age, population demographics, obviously… 

Then what's happening in that town – was it a, you know, highway town or was it bypassed? You know, like, there's lots of little things that, you know, added up. And it just didn't add up right, and I made the right decision, 

GEORGE: I just want to go back on the distance, because we spoke about within a half an hour's drive. And I think anybody that's in a city might think, “Woah, nobody's going to drive 30 minutes to get to martial arts in a city environment,” right? But your experience in a rural town is very different, right?

KEVIN: In some of our rural locations, we have people drive 100 kilometers, or 60 miles, as we know it, each way to class twice a week, you know, well, without fail, and have done that religiously, year in and year out. So, in the city, I find that if you're more than, say, probably about 25 to 30 minutes, that's a maximum amount of travel, but generally, it's 15 to 20 minutes. 

But you still don't want to be parked on top of, you know, in an area that you're not happy with, you need to have a good area. So, you still need to do the same due diligence. We have locations in major capital cities as well. So, we understand how that works. So, there's sort of, like, you just need to make sure what, you know, public transport – is that available? 

One of our locations in Sydney, the train station is straight across the road from where they've got the dojo, which is the martial arts school, you know, and it's a great little location. 

So, it's not a full time one, it's a community hall, but he's got such a great relationship there. He can set up, you know, he has a set up team – they set up each night – has 150 members, and he's just killing it, you know, it's just great. It's a really good, great location. 

GEORGE: Fantastic. So, let's talk about that – location, right? So, you've done your research, your decision-making process has evolved and you're confident that, “Alright, I've found the place, I've found the town or the suburb where I'm going to set up my location.” 

Now you start looking for an actual venue, for an actual facility where you can set up. What are the elements that you go through to assess where a good location is, or whatnot? 

Next Profitable Location

KEVIN: It really comes down to a lot of things. But the major thing I found is accessibility. As I said, in that Sydney location, we had a choice of a better venue, but it was buried. It was so far away from public transport, whereas this one is, people just step off the train and walk across the road. So, it's probably not the best venue, but it's been the greatest venue. 

So, you need to look at, you know, if people have to come off a main thoroughfare and turn more than three times, they usually just don't bother with it, you know. What I mean by that is, from going on a main thoroughfare through a city or regional area and you just turn left, right, left, there it is, it's been a little formula I've used. 

And as people know, you know, around here, being involved in setting up a martial arts school, you can spend a lot more on advertising, if you've got a place that's pretty much not known about. So, sometimes I see the rent as an investment in my marketing, and I balance that. 

So, if you've got a big signage, it's easily accessible, and it's in an area that may have other activities similar to yours, like a gym, massage therapist, you know, indoor center of some activity. When people come, it really is a factor in making the decision. You don't really want to be next to a trucking company on one side, a diesel mechanic on the other, you know, or a noisy sort of industrial area. 

Because it just might be cheaper, but you'll be punished in the long run, because people just don't want to bring their kids there. So, it really comes down to thinking like a parent bringing a child or a person who's, you know, finished their day at the office or even a tradesperson. 

You know, they try to come somewhere where it's nice, it's clean, it's easy to get to, good parking, well lit. And lighting is a key thing, especially when I try to visit other martial arts schools and, you know, you need a torch to get in through the carpark. Just little things like that, that makes a massive difference.

GEORGE: Kevin, I find it interesting that you mentioned that you favor accessibility to the actual venue itself. Now once you've found this venue, how do you then… Do you do random visits at random times of the day? Or how do you just further assess if this is, you know, before you sign on the dotted line? 

KEVIN: Yeah, I think that's really important for people setting up a new location – actually go there during the key times you'll have a timetable. So, at this point, I would have a ghost timetable, written out roughly what days and nights we'd run classes based on other locations and what works already. 

And then I go to the area, and sort of drive around and just see, because of the, you know, there's always going to be schools nearby, or businesses closing or whatever. You just need to get a feel, as a parent, you know, dropping your child off, getting there after work, you know, how hard is it to get there? You know, some locations are gridlocked at 3:30pm, so you might have to review your timetable. Nighttime is always important. 

The safety of your students as they come and go, and the parents' parking accessibility, walking distance from public transport. You know, is it a safe walk? You just want to think about all those things, and whilst you may not be able to tick every single box of that list of things I mentioned, if you can get close, it'll work much better for you. 

GEORGE: Okay, so we've covered a lot of the foundational stuff, and I want to be respectful of your time. But I do want to cover something and this is a question that always comes up a lot, you know, different business structures and how you go about it. Now, you mentioned that you select a location that's within the 30 to 60-minute range. 

But obviously, the goal is for you to open the location and not completely run it forever. So, you want to have somebody else in charge. Now I know you've got a few business structures, three that you potentially work with, but if you don't mind sharing, what is your favorite business structure for your next location to open up, and why do you prefer that? 

Next Profitable Location

KEVIN: With my experiences, I've tried many different formulas. I find under license seems to work the best for me, and that means we have someone who is growing within your organization, and then they can branch out and open the next location. Now that person would obviously be one of your instructor team, or ready to become part of your instructor team and have the financial backing to put themselves into the position. 

Sometimes we do work out a financial arrangement of, like, helping set up as part of the license agreement. They're primarily under license, so it gives a person autonomy. It gives them their own identity, still under your umbrella and infrastructure, which enables them to be very successful, because all the hard work is already done. 

GEORGE: Alright. Kevin, we've got lots more to talk about and I'll lead into that, but if you don't mind sharing, we got together a couple of months ago, and I started asking questions just about your process. And you spoke at one of our events prior – for our Partners group, the Partners Intensive – we decided to get you back on, depending on when you're listening to this, we either have the full program released or you're still in time for the event. 

But we decided to get together and my job was to extract all your knowledge and help put it together, and we've come up with the whole format, the whole blueprint, “The Next Profitable Location Blueprint.” And do you mind just sharing a little bit? Why the program and who will benefit most from that? 

KEVIN: Over the years, you know, by default, I started public speaking at seminars and events, being privileged to do it pretty much all over the world and met a lot of fantastic people along the way. And every time, you know, people would ask me, how do you do this? How do you do that? And I'd sort of give them a rough idea, and after our discussion, I thought, “Well, it'd be remiss of me not to package it up, so other people have the opportunity to, you know, get their next location up and profitable and running successfully, without having to go through all the pitfalls.” 

And my ideas aren't grandiose or, you know, unrealistic, they're all measurable and they're all obtainable. So, you know, I think it's a great opportunity for people to plug in. And, you know, have a listen, and we've been very successful, and I wish nothing but success for everybody else in the industry. 

GEORGE: I have to add that is a really modest way of putting it, from the perspective of helping. Kevin, you know, putting all this together and breaking down the modules from how to fit out all the facilities, how to maximize your space, the organic marketing approach you take, which I have to say – next level – you know, and this coming from a marketing guy! 

This is just setting up the right foundations to get your school growing and thriving before you take on any paid type marketing campaigns. Yes. So, the approach is just, I have to commend you. It's really phenomenal. 

KEVIN: Well, thank you, George, and I truly hope, you know, people do take the opportunity, because they will benefit. It's, you know, we call it The Next Profitable Location Blueprint because it really, it's about your next location, we want it to be profitable. 

And the blueprint is your map, it's clearly, you know, and we've done all the heavy lifting, and if you follow the steps, you know, I've had nothing by success so far, and you've got 40 years of mistakes, condensed and cleaned and polished and out the other side already, so, yeah, well, thank you very much. 

GEORGE: Perfect, and we'll leave all the details where you can access either the event if you're on time or the actual recorded program. It'll be on martialartsmedia.com/129, the numbers one two nine. Kevin, thanks so much for sharing so generously, and we'll speak again. 

KEVIN: Thank you very much, George. Looking forward to it.

 

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32 – 30 Tips For Martial Arts Business Owners From Industry Experts (Part 2)

A continuation of the 31st episode, here’s the second batch of tips from martial arts experts that are equally valuable as the first.

martial arts business tips

IN THIS EPISODE, YOU WILL LEARN:

  • How traveling can help widen your knowledge in running a martial arts club
  • The benefits of hiring top-level instructors to teach at your martial arts school
  • The importance of marketing and matching it to the right prospect at the right time
  • The advantages of having your school accredited by the government
  • Why it pays to invest on your martial arts premise and facilities
  • How to overcome tall poppy syndrome
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Commit to your passion: if you want to succeed with your martial arts business, just go all in focus on that.

Hi, this is George Fourie and welcome to another MAM Business Podcast, episode number 32. And we are continuing from last week. Last week’s episode, which was 25 tips, 25 tips for martial arts business owners from industry experts, part 1. And this week, we're going over to part 2. So we are working our way through episodes number 15 to number 30 and we’re going to be covering tips from those. So, as always, you can find the show notes on martialartsmedia.com/32, the number 32. And that’s it. I’m going to jump straight into part 2.

26 – Get out of your comfort zone, travel, and train with people that are at a much better level than you.

Starting out with number 26, Justin Sidelle, who is one of the head coaches at Bali MMA. And if you want to go take an awesome tropical holiday combined with awesome training with top-level martial artists, Bali MMA should be on the top of your list. For me, it’s again, here in Perth, where I’m based, it’s a really quick holiday, it’s a bit of a common holiday to go to Bali, because everybody just does it and it’s cheaper to get on a plane and go to Bali for a weekend, then to drive down south a few hours. So it’s a very common holiday, but it’s a very diverse place. And you can have multiple experiences: if you’re into surfing, awesome beaches, awesome surfing, there’s great shopping, there’s great entertainment, and of course, Bali MMA.

So if you want a very diverse holiday on a tropical island, put this on the top of your list. You’ve got Justin Sidelle, who’s one of the head coaches – I believe it was started by two brothers, Anthony and Andrew Leone and you also have Tiffany Van Soest, who is an undefeated glory world kickboxing champion, Muay Thai champion and the tip of that would be, something that Justin Sidelle mentioned in the interview was, when Tiffany walks onto the floor, everybody shuts up and listens and takes note. And training with her just lifts the game and lifts the level of everybody on the mats.

So that would be the tip: go train with people that are at a much higher level than you, get out of your comfort zone, travel, and train with people that are at a much better level than you and obviously learn from that. And I know that’s something most martial artists do, but hey: go do it on a nice tropical island, why not?

27 – Give back to the community.

Number 27, something that’s a big part for Justin and their team, is to give back to the community. And they work with a couple of orphanages and do a lot of donations and do a lot of community work as well. They’re living in the tropics and they are giving back to their community.

28 – Hire top level instructors to teach at your martial arts school.

Alright, moving on to 28 was from episode 17 with Con Lazos, and the topic was recruiting externally. You know, most martial arts school owners rely on grooming students to become their instructors, to become their first black belt, but if you don’t have time for that, Con’s suggestion is, get people that already have a following, or an established top level instructors and recruit them to start teaching at your school. And one of those people that do teach at Con Lazos’ school is Richard Norton, who has featured in multiple and multiple movies and then his home ground when he is based in Australia. That was tip number 28.

29 – Groom students to be the best versions of themselves.

Number 29, groom students to be the best versions of themselves. So invest into your students to become the best person they can and that is through education, through teaching them how to be a better instructor and all the rest.

30 – When things get tough, believe in the technique.

Alright, number 30 from episode 18: Paul Schreiner. And Paul Schreiner is a head coach for Marcelo Garcia Academy in New York. The tip was, when things get tough, believe in the technique. If the technique is going to work, it’s going to work against anyone. It’s not going to fall apart, even if your opponent is bigger and stronger than you. And Paul was put onto me by Jess Fraser, who trained at Marcelo Garcia Academy and Jess obviously travels all over the world and trains with a lot of people and the one thing that stood out for her, was Paul, his coaching ability and his ability to communicate martial arts in a systematic way that’s easy to understand and grasp and learn from. And his take on jiu-jitsu, the idea that you’re working towards is perfection, this excellence perfection that isn’t attainable, but the excellence, the near perfection is something that we can experience and just try to sharpen ourselves. I really liked that, that was awesome.

31 – “Jiu-jitsu is the marriage or the union of two things: the technique and the will to win.”

All right, 31 on coaching: as a governing principle, I’m always trying to strip down, rather than elaborate whatever I’m doing. A lot of times, in the past, I was given credit I didn’t deserve as a good coach. When I’m looking back, I don’t think I was, because I was a good explainer of moves. And I think that’s almost one of the least important things about coaching now: being the teacher, being the explainer of moves. It’s more about getting your student to be able to do it and understanding how the moves connect and the art of redirecting your opponent's attack against them. And a cool quote from BJ Penn: jiu-jitsu is the marriage or the union of basically two things: the technique and the will to win. Alright, awesome.

32 – Invest in your own premises and property.

Number 32: episode number 19, with Fari Salievski. This was the second episode with Fari: use your martial arts business as an avenue to invest in other things, such as your own premises and property.

33 – If you’re not doing recurring billing, get onto that.

Number 33, the start of the recurring billing in Australia and how essential it is to your business.

Number 33, if you’re not doing recurring billing, get onto that. This episode was a lot about the start of how recurring billing started within Australia and how Fari spearheaded that movement.

34 – Keep your marketing simple, don’t hype.

Number 34: keep it simple, don’t hype. Try and minimize your debt, minimize unnecessary expense.

35 – Don’t let the tall poppy syndrome get you down.

All right, number 35, episode 20 with Kevin Blundell: big topic, hard to combat tall poppy syndrome. And I’m lining up an interview with, this is going to be a big topic because it’s funny how the world works: when you’re successful, everybody wants to drag you down and wants to insult you and criticize your technique and criticize your business and you’ve gone McDojo. Everybody would rather almost see you fail or be mediocre in a way. And a big topic was getting over that whole tall poppy syndrome. Don’t let the tall poppy syndrome get you down and move at your own pace, do what’s right for you, your students and your family.

Kumiai Ryu Martial Arts System

36 – Undersell your membership but over-deliver.

Number 36: undersell your membership but over-deliver.

37 – Have your school government accredited.

Number 37: government accreditation creates credibility and a point of differentiation. That’s a strong one, especially if you’re surrounded by schools that are kind of backyard schools, and look, hey, this is not a negative if you’re starting in a back yard. It depends obviously on your goals and what you want, and maybe it’s a stepping stone for you. But if you want a point of differentiation and that’s what this podcast is about, about giving you that edge, then why don’t you go for something like that. Why don’t you get a government accreditation and have something to show that you are qualified to work with kids and manage kids within your facilities.

38 – Remove trial intros completely and replace it with paid trials.

Number 38, remove trial intros completely to simplify the onboarding process and replace it with paid trials. One thing that Kevin and his team at Kumiai Ryu do not do is free intros. They do not a free intro at all, they offer a paid trial system, normally $49 for two weeks and that is their trial. The trial is, pay and train and work on the conversion from that point.

39 –  Match your marketing message to seasons celebrations.

Number 39 was by myself and I spoke a bit about, match your marketing message to seasons celebrations, and this is something that Paul Veldman already actually covered. I want to extend on that and the tip would be, one marketing channel is not enough. And Dan Kennedy is a top copywriter that always used to say, one is the most dangerous number in business because remove one and you have nothing. Have two, and you still have something. I would say, don’t put all your eggs in one basket, because if that basket goes, what have you got left? What have you got to fall on? Have multiple channels of marketing happening that you can rely on.

Yes, it’s good to focus, obviously put your focus on what’s hot, Facebook marketing. Which is hot right now, but make sure you have backups. Because they’re not always going to be running smoothly as well. You might be running a great campaign this month and it dies off a bit, so when you have multiple avenues of marketing happening, then you’re always covered for the downtime in whatever channel it is that you’re working with.

40 – Keep your marketing message clear and concise.

Number 40, keep your marketing message clear and concise. Use strict deadlines with your offers, time and date. If you say something ends tomorrow, make it 5 pm tomorrow. Be strict on your deadlines.

41 – Bigger profits equals better facilities, better equipment, and a better service.

Number 41 from episode 23, Fari Salievski: bigger profits equals better facilities, better equipment, and a better service. And I’ll recap back to episode 20, where Kevin Blundell mentioned, if you are earning one dollar, you are in business. The backend of the conversation was, a lot of people charge $5 a class, or $10 a class, or they don’t charge a premium. But at the end of the day, when you’re charging a dollar versus a $100, you are in business.

Fari Salievski

And when you are in business and you’re providing a service, now you have an obligation to deliver, because somebody is paying for this service. So why not charge a decent premium and deliver a better service with better facilities, whatever it is that you do, upgrade your equipment, provide more staff on the mats, be able to do more with the bigger profits that you are making and provide a better service, which leads to better retention.

42 – Check your statistics.

Number 42, check your numbers. Are you paying up to $1500 per phone call to retrieve lost funds through your billing company? So keep a good eye on your numbers.

43 – Own your digital assets, your own website.

Number 43, from me on episode 24: own your digital assets, your own website. If knowledge is slowing you down, grab a page builder to speed things up, so don’t let it be the stick in the wheel. If you’re struggling to get going with your marketing, just do something, get something going. But at the end of the day, you want to be building assets and as you build assets in your business with equipment and facilities and location, you want to be doing the same with your online properties.

And the best way to do that is to focus on putting content, premium content on your website. Yes, they should go on Facebook and all these social channels, but your website is yours and it’s the one things that are going to be constant. Social media channels might come and go, their popularity might come and go, but your website, as long as your business is there, you’re going to have your domain name and that’s where you should be putting primary content.

44 – Ensure your marketing message is matched to the right prospect at the right time.

Number 44, episode 25: make sure your marketing message is matched to the right prospect at the right time. Are they ready for your offer, or are they not sold on martial arts yet? So we do a lot of this in our coaching, where we talk about the different levels of the buying cycle, where a person is at. And sometimes, a person is not ready for your offer. It’s great to go directly for the offer, but depending on your market and how people feel about martial arts, or if they’re not familiar with your brand, your marketing is going to have to stretch a bit further than just that offer. You’re probably going to have to put a lot more content out, to get, to sway people on the benefits of martial arts and to point out the problem that they have that martial arts can solve.

45 – Why not run a martial arts open day for an hour only?

Number 45, number 26, Darryl Thornton: run a martial arts open day for an hour only. And this focuses on the power of having an event based marketing them. Think about you running an open day and it’s 5,6 7, 8 hours long. Your staff start off on a high energy and then their energy drops and all of a sudden, you have people rock up when their energy is low, so there no structure into how things are happening, because people are arriving at different times, and unless you have a super sequenced structure for a solid 8 hours, people are just going to arrive at the wrong time for the wrong thing. So having an event based, where it starts at a certain time, everybody gets there at the same time, it follows a structure, and then at the end, you are able to present an offer. And that is how Darryl received more than 70 sign up son the day of his open hour.

martial arts open day

46 – Travel and widen your martial arts knowledge and skills.

Number 46, travel and grow your martial arts knowledge by experience in a different country with a different culture and widen your knowledge.

47 – Incentivise your prospects or students to the next level.

Number 47, Paul Veldman for the second time on the martial arts media business podcast: incentivise your prospects or students to the next level. If they take a paid trial, what is their reward for signing up now to create urgency? In their case, what they were doing, what they do is, remove their joining fee and if they do that within a certain amount of time, within their trial period, then they will waive the joining fee and that way creates a bit of urgency.

George Fourie Paul Veldman

48 – Reward your existing students with lock in prices.

Number 48, reward your existing students with lock in prices. This is something that was taught to Paul Veldman by Ridvan, Master Ridvan Manav from Australian Martial Arts Academy in Sydney. The concept is rewarding your existing students by locking in their membership fees. So whatever that fee was that they joined at, lock it in at that price and make it known that they are being rewarded for being a member by keeping the price the same. And that way, when people want to think about maybe quitting, sometimes they’re going to stick it out over that hurdle because they’re thinking, well, I might want to come back, but if I come back, it’s going to be more, and it just keeps people a bit more committed to their martial arts journey.

49 – Value reputation over money.

Number 49: reputation first, dollars second.

50 – Make sure that your branding resonates with your target market.

Number 50, episode 28, Matt Ball: make sure that your branding resonates with your target market. And the conversation started where the branding was all focused on a fighter type image, with skulls and everything and then they had a look back and after working with Dave Kovar and his team, they had a look back and realised that it’s not really something that’s going to gel with the mums and to bring in kids and so forth. So they changed all their branding and made sure that it resonates with a family environment. So for you, depending on what type of gym and school you run, make sure that your branding resonates with the image that you are trying to project out to the public.

Martial Arts Business

51 – Don’t turn your Dojo into a McDojo.

Number 51, if you associate success with a sleazeball salesman, you will never push yourself and potentially sabotage your success when it gets in reach.  That’s a deep topic because I hear a lot of people talk about that and say, you know, we’re just starting out and we want to be successful, but I don’t want to turn into a McDojo, I don’t want to be ripping people off. And it’s this kind of attitude, that it is noble to not be successful, it’s noble to not charge for the service that you provide. And at the end of the day, martial arts changes lives. It should be a lot more expensive, if people know the benefits, it’s life changing.  

I don’t think anybody should be ashamed about charging a premium, whatever that is within reason. I mean, look, there’s probably people that do rip people off, but I think people are too quick to jump to the McDojo conclusion and at the end of the day, I think it would rob you from yourself of being successful, because now you think, well, the minute I start making money, I’m going to be a McDojo. And everybody thinks I’m going to be McDojo.

By having that association, you end up sabotaging your success. And I’ve read something interesting in a book the other day, that we do everything for status. And the first part of it was, hang on: I don’t think so, I don’t do things for status. And because you think people do things for status, as in a way to have a fancy car or look good, but the reverse side of it is, people do things for status because they also don’t want to look bad. You don’t want to look like you being the loser as well, so status goes both ways. And a lot of people do things for status, so it’s a deep topic and I’m actually going to do an interview with someone next week, hopefully, but if it’s not next week, the week after. But we’ll go deep into this topic, about the association with success.

52 – Commit to your passion.

Number 52, episode 29, Stuart Grant: commit to your passion. If you want to succeed with your martial arts business, just go all in focus on that and make that work. And importantly, make sure that you’ve got your family on board with you, your partner, your wife, your loved ones. Make sure that they know that this is what you’re going to be doing, that they know there’s going to be a few obstacles to come through to go through, but this is the journey that you’re going to take and commit to it, go all in and work towards that success, which Stuart Grant does. Just go have a look at episode 29 and go look at the video tour of Westside MMA, it will blow your mind, it’s fascinating.

martial arts success

53 – Study marketing.

Alright, 53: study marketing. Stuart actually learned the skills of Google AdWords and Facebook marketing himself and this is something that not a lot of people take on and I take my hat off to him, especially the Google AdWords side, because I think you’ve got to be quite technical minded and you’ve got to really commit to learning these skills. Study marketing and look: if you need help with that kind of stuff, whether it’s hard to do it, you need some advice about it, or you’d like it done for you, then hit us up. Go to martialartsmedia.com and get in touch with us and see if we can help you with what you want to achieve. Moving on to the last episode and the last two tips.

54 – Travel and get yourself educated.

Number 54, Matt Wickham: if you’re not getting the martial arts coaching in your town, get in a car, drive. Get on a plane, and if you have to, it doesn’t matter where you have to travel, get yourself educated. If you’re not getting the education you need where you are, it’s time to broaden your horizons, start traveling.  Go visit Bali MMA, go visit matt in Echuca. Go travel to an event and get educated.

matt wickham

55 – Travel changes your perspective.

Alright, and the last one, 55: travel changes your perspective. It probably goes hand in hand with 54 and why not invite top martial artists to your school, so that your students get the same education. So if you’re not going to travel, make a plan. See what’s already happening. If a top name is traveling close by to your area, see what deal you can do. Maybe you can save some money and get top training at your location. And as the saying goes, a rising tide lifts all boats.

There we go. I hope you enjoyed the top 55 tips from martial arts business owners and experts. For show notes, go to martialartsmedia.com/32 and I look forward to being back next week, I’ve got a great interview, a few great interviews lined up, so I look forward to that. I’ll be back with you soon, have a great week, chat soon – cheers.

 

*Need help growing your martial arts school? Learn More Here.

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28 – How To Double Your Martial Arts Business In 2 Years Without Selling Your Soul

Want a successful martial arts business, but don't want to be ‘that guy'? Matt Ball talks about changing your mindset and breaking through barriers.Matt Ball from SMAC with George Fourie
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IN THIS EPISODE, YOU WILL LEARN:

  • Creating a warm environment where people feel welcome
  • How a student tragedy motivated a change of logo and design
  • The power of a 5-week introductory program
  • Why you need how you view success in order to succeed
  • How managing Matt's martial arts school from an iPad in a hospital bed was a blessing in disguise
  • Lessons from traveling to martial arts tournaments
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

It made me change my whole concept, my whole thought concept on it. You can be successful and be a good guy, what I'm doing is I'm basing my ideas of success on the wrong preset.

Hi, this is George Fourie and welcome to another episode of the Martial Arts Media Business podcast, episode number 28. I have another awesome guest with me today, who is Matthew Ball from SMAC and SMAC stand for Somerville Martial Arts Center, which is where Matthew is from of course. And we talk about the word SMAC and the possible negative connotation it has to it, but I guess more importantly, the whole change that they went through in branding, from being a hardcore fighter type image, with skulls and skulls on the car and everything and transitioning that to a friendlier, family environment, and how they had to go by changing their branding, their public image. And it’s something that caused them to double their business, in a short span of only two years.

So we talk about that, it was a really fun conversation, especially before and after, but we kept in all the good bits for you. And we also talk about Matthew's first management episode, where he was actually forced to manage, because he was in the hospital on his back, and that was the first time he actually had the whole bird's' eye view about his business and was able to manage it better from that perspective. And we also had some deep discussions about association with success, internal blocks that you might have that don't allow you to succeed, that you almost self-sabotage yourself every time you get to this point of success, because you don't want to be associated with being that guy, that successful guy that everybody hates, and how Matthew had to fight that, work through that to change his association of what it means to be successful and helping others.

Now, I want to jump into a theme that's been happening and I've been talking about it in the last few episodes and it’s all tying together and it’s something I keep on talking about, because it’s something that works, and this is event based marketing. And the more I talk about it, the more I explore it, the more I discover. And the more answers I get and the more I'm doing campaigns for martial arts schools, the more I'm learning about the psychology of why things work and why they may not work and we adjust.

Look: marketing is definitely a journey. We as an agency, we have some great wins right off the bat, and we help clients and they get a flood of new students, and then sometimes we don't. Sometimes we're doing the exact same campaign on just two different pages or two different locations, but the results are vastly different and it just proves a point: that there's no one size fits all with marketing. Your audience could be different, your interaction with your audience could be different, your relationship could be different, the competition you have is different, the type of people could be different – so different messages resonate with different people and how do you get past that? Well, you've got to commit to the journey and the journey means testing.

Testing your marketing strategies, keeping track of what works and what doesn't, because if you can eliminate what's not working, you're getting one step ahead of what is working. And that's where the whole Pareto principle, the 80-20 concept just speaks volumes in direct response type marketing because 20% of your efforts will generate 80% of your results. It’s finding out what that 20% is and that's the journey, that's where the real work is. Look: everybody can put up advertising and do that kind of stuff, but when it’s not working, you've got to know where to find the problem and where to diagnose and how to solve that problem.

So, that's gone a bit off topic on what I wanted to say, but it’s a very important thing that I've been experiencing over the last few weeks. And going a bit further and something that we really spoke about with Matthew is the event based type marketing. I’m not going to give a spoiler, he'll explain the whole process and concept. And after the episode, I will give a few insights, on how I'm seeing the objections and things that come up when we do campaigns and how this psychology really applies to it, so look out for that.

I’m going to jump right into that now. As always: you can find the transcripts and links and everything about this episode on martialartsmedia.com/28, the number 28 and that's it from me for now, I want to get straight into this interview, so please welcome to the show Matthew Ball.

GEORGE: Good day everyone, today I have with me Matt, or Matthew Ball, one of the two.

MATT: Matt Ball is fine.

GEORGE: Matt Ball from SMAC, which stands for…?

MATT: The Somerville Martial Arts Centre.

GEORGE: The Somerville Martial Arts Centre, all right. We're just going to be chatting about a few things, travel within the martial arts industry, a few recent successes and so forth. So – welcome to the show!

MATT: Thank you very much, thanks for coming down and speaking to me.

GEORGE: Awesome. So I guess we're going to start from the beginning – so. Who is Matt Ball?

MATT: I started in the Bob Jones martial arts group, in zen do kai when I was about 13 and I'm now 44. I've continued within the Bob Jones martial arts school throughout that time. In 1996, I decided to go full time and entered into a couple of business writing competitions for the two previous years, Shell corporation and the Rotary club used to do business comps. And it was a really great way to be mentored, it was my first experience with mentors outside of martial arts, that helped me develop my business plans to the point where I thought that I could possibly be successful stepping away from my job, which was in a bank at that stage.

So in 1996, I moved out and my main aim was to teach at high schools during the day and then at night time to run my classes, so from 4:00 till 8:30 at night each day. I had a lot of promises from schools in that first year that they would employ me for the following year, and it looked really great on my business plan. And then when I started calling them up, they informed me that I had to have been booked in a year previously for some of them and it was all requirements and that first year was a little bit rougher than I first anticipated.

But once we got through that, that business really took off and in the end, before I sold that part of my business, we were teaching it around about 40 high schools each year, there was 5 or 6 people working for me to assist in that, mainly teaching self-defence, but also some Muay Thai and some boxing for fitness type classes and things as well. So it was good and then, and now we're in 2017 – around about 2003, I moved into a full-time premise. We were at the time operating out of three different halls, within the same area, all within the 5K radius of each other.Somerville Martial Arts Centre - Matt BallSo I decided to take the big leap and try and bring it all into the one place and I felt that I had enough members at that point to do that. So I've been teaching children and obviously adults for a long time, but I decided I want to focus more on the adult and team market at that stage and we dropped right into competition, room fighting for boxing and Muay Thai predominantly. So we went into trying to develop that sort of market, so the imagery that I chose and the logos I chose were turned directly towards that market and we probably left the child market a little bit behind.

And at first I was happy to do that, that was my goal, but after some time, I realized I'd probably swung too far the other way. And we had Dave Kovar from America at our club and I was talking about our member base. And at the time, it wasn't massive, but it was close to 200, around 170 members and 80% was over the age of 15. And he said, Matt, that's great, most people would love to have adult numbers like that, but you do realize that you can still have a lot of kids and still keep those adult members as well? And I went, yeah, I'm an idiot.

So at that time, we sort of changed our logos, we changed around our gym a little bit. People, when they used to walk in, the first thing they would see would be a boxing ring, and then another boxing ring. Often people would be fighting and sparring and the kids have to walk through it. On our wall, we had the Krav Maga gear, so it all looked military, knives and guns and things. And it was amazing when Dave said it to me, I walked outside, I walked back in, and I went, who would bring their kid here?

And then I walked in further and I went, if I was a guy walking in here, I wouldn't feel comfortable training. It was intimidating. I was more surprised that we managed to have as many members as we did in that sort of environment. So even though we really worked hard at being a really encompassing gym and friendly and everything, the facade didn't show that, so that was my first big lesson.

GEORGE: So, backtrack a bit: there was a few question in there. So, you were teaching at multiple schools at the time?

MATT: Yeah, that's right.

GEORGE: Was it a challenge, did you lose members, moving them all to one location?

MATT: I think because we were in such a small area anyways, it ran about a 5K radius, we didn't really lose any members. We probably lost some members, because the fees had to change, the fee structure had to change slightly. So even though we offered them more classes, that isn't what everyone wanted and because our overheads have gone up a little bit, we had to increase it. But the members, by and large, were amazing. The first couple of months of being here, it was half building site – half Dojo, or training gym.

We had the wooden floor finished on the first weekend and that was done by 10-12 members turning up and helping me construct. And then we had to sort of section bits off, and over the months, we could slowly get more of the gym operating and cleaner. And rather than losing members, I think that it actually made us really strong at that period, because everyone had some ownership over the place. Even if they weren't working on it, they were a part of that journey of, let’s do something special together. And it really put a really good community feel, that probably lasted for 5-6 years before the next group sort of came through and didn't know anything about that part.

GEORGE: Well, you did a great job on the environment and I’ll put little pictures with the podcast here, but it’s really got this Melbourne feel. Anybody that's been to Melbourne, there's always graffiti and posters stuck up. And just that in the contrast with the wooden floor, it almost looks like you're in an antique coffee shop almost. Something else is happening here other than the gym, obviously because it’s empty as well, there are no people.

MATT: Yeah, we find that most people when they come in here who have trained at other places will remark on the feel. They'll actually come back out now, whereas, before it was a bit intimidating, they'll come back out to me and actually grab me and say, man, it just feels so comfortable here! I don't know quite how we've done it; I can't say that it was all purposeful. Some of it was, but some of it was being just by osmosis. But yeah, when you hear people who train come up to you and say how they just feel comfortable in your space and how they love it, it’s a really special feeling, it’s great.

GEORGE: Definitely. Now, let’s go back to the transition, because if you were this hardcore fight gym. And Somerville Martial Arts Centre also shortens to the acronym of SMAC, so I can imagine initially when you had the branding, you mentioned earlier the skulls and things, it was really for the hardcore fighting market as such. And then, with the acronym of SMAC, it really goes with that. But now you've changed the branding and you've changed the image that you can accommodate for the appearance, but you've still got SMAC on the T-shirts and so forth?

MATT: A part of it is age as well. When we moved here, 13 years ago, I was just in my early thirties.  Maybe just 30, and I was training with fighters intensely, so all that is inside you and you want to express that part of you and what better way to express it than on a really big building and all over your car and that's the thing: I probably got caught up in the moment and in my age again. And without any professional help from marketers or anything, because there wasn't a lot of money and I think as a martial artist, we tend to think we can do everything on our own – I quickly learned that's not the best way to do it, but that's a whole other story.Somerville Martial Arts Centre - Matthew BallSo that whole feel that we came into was pretty hardcore and like I said, that was actually a purposeful thing. I wanted to aim for that market. Part of the reason I wanted a full-time center because I wanted a ring that we could use all the time. I wanted hanging bags that we could use. Just trying to train people in a hall for a competition – it can be done for sure, but it’s not easy. You can't have people coming outside of work times to get extra training in, and not getting that experience of being in a ring and they’re just not getting the hours of punishment on the bags that you sort of need for that internal discipline that they develop from it.

Not only power and strength, but more that discipline of keeping them going, when they really don't want to be doing it anymore. Yeah, we set that up and my first car that I had when I moved in was a Mazda 6 or something, so it didn't look too bad. Then I got an Alpha Romeo, a little sports type car and I had stickers like several skulls and fading in the background it almost looked like a biking emblem, not an Alpha Romeo. And what I realized pretty quickly, I gave it two years, was that I just alienated the whole new family market. The families that were with us loved us still because the teaching hadn't changed, but we weren't attracting any new families.

When the realization came to me, what am I doing, and this isn't who I am. I’m not that aggressive, nasty guy. I don't look like a bikey or anything, so it was a confusing image I was giving to people, the juxtapositions were too far apart. So yeah, changing the logo – we actually changed the logo using a tragedy that we had. We had one of our young guys commit suicide, who was working full time at the center and was also competing at quite a good level in fights and he met a girl overseas and the relationship had gone south and he, unfortunately, committed suicide. And one of his friends created an image using a boxing image that everyone put on their cars and stickers and things like that from his friend at work and stuff.

So about two or three years after that tragedy was when I was looking for the new logo. And I was trying to be careful, I didn't want to idolize what he'd done, I didn't want other people to feel that that's a good way to get recognized, but also in my heart, I wanted to remember him and I felt that the logo captured what we were going for. So we changed it to a circle with the image of a boxer, someone in a victory stance in the center of it. We came up with a motto of “Commit to excellence” and put a name on it and I feel it’s a much friendlier, much more encompassing. It encompasses not only boxing and Muay Thai, but it also encompasses our martial arts and that striving for excellence.

So I think that the image is more about that. The trouble with running a gym where you teach multiple martial arts is trying to find an image that encompasses them all, and that's been one of my hardest things. So now when I advertise, we advertise each martial art we do separately, even from kinder kids to kids’ karate, we advertise separately and on separate websites and on separate social media advertising, so we can really target the groups. But the umbrella brand is still SMAC and that's still the name at the front of the gym. But the first contact people have with the marketing will be very much just that style that they're looking at like I said, kids' karate or adults' karate, or the Muay Thai kickboxing, will really associate to that. And that's worked really well and I'm hoping that that way of structuring the branding can continue to work as effectively as it has.

GEORGE: I'm kind of just thinking about it because it’s something that I've noticed a lot and I think it’s a difficult thing to do because you've got all these different target markets. You've got this fighting group, and then you've got the mom for the kid, and then maybe that adult that just wants to release stress after work. So you've got to have these different conversations. Like I always saw it, what is in the focus: is the focus actually just one level up and then the value of “Commit to excellence” and that your motto is really, all your emphasis goes back to the value, instead of the actual art that's being used to achieve the same result?

MATT: I think that there's definitely a part of it. The “Commit to excellence,” not only can I use for that idea of, it’s not going to matter what you come into, we’re going to help you achieve: it also helps me every day. So when I get a little bit lazy or my discipline lacks: for instance, we iron on patches onto our kids’ GIs and a couple of parents were saying, oh, they're peeling off. And I said, we usually just iron it on and then you can stitch it on later on. But then I thought: I've got a sewing machine here – why am I not just sewing them on? It’s not that time consuming for me to do and if I'm committed to excellence, I'm committed to excellence.

So the motto is not only for the students, but it’s also for me. But going back to what you're saying about attracting people is, yeah, I found the most successful clubs that appear as financially successful clubs just focus on one style. And I can understand the desire to do that and if I was saying to someone who wanted to set up a gym, what should I do, that is the line that I would say they should do – but it’s not what I like to do. So what I understand is the best thing to do isn't what I want to do. So this is where this breaking it down really came into its own and it’s really helped, it’s one of the measures that's taken us from about 10 years of staying at 170 members to right at the moment of 540 active members.

And it’s happened over two years and when I said, OK, I'm going to have a separate website for everyone – and they're really just landing pages, basic information about what we do, how to join and just the information on that class and what sort of person it suits. Now when someone rings, most people that ring have an idea of something that they want to do, but probably about 30% don't – they're just, I want to do something. So then we talk about the general benefits of martial arts, but then we try and find out what sort of person they are: are they someone that likes to spend time trying to perfect something before they move on, or are they the sort of person that just likes to keep doing it and as they make mistakes, they'll just try to correct them as they go.

So if they're the sort of person, I just like to get going, man, I don't want to spend time planning stuff out – if I'm talking about an adult, I’ll say that Muay Thai will probably be the best one for you to start in, because we keep it pretty quick, the techniques require skill at a higher level, but they're fast to learn for you to feel like you're getting somewhere. If they're the sort of person that says, I like to plan things out, I like to try and perfect a skill or a technique, Ill practice it over and over until I get it right, I'm a bit of a perfectionist, well then, zen do kai would be the direction I would take those people in.

With the boxing, it’s more often someone will ask about boxing, but they'll say, I don't like kicking, or I haven't got a good stretch, I don't want to move my legs around much, I just want to get into it – what we often find is, once we get people in here, they see the other classes going on, and we’ll probably get 15% who will change around, because the thing we did put them in wasn't the right one, so they'll move on. We've found the best way of doing that is, we've actually been running 5-week beginner programs.

So we find that the 5 weeks gives us a really good time for them to commit, so we know they're serious. So no free classes, they join the 5-week program, they get the uniform or the gloves, so they're set up from the start, and by the end of those 5 weeks, they have a really good understanding of what's going on. They're only stuck with other beginners, so the class is just set up just for them, they're not involved in the whole class, they're not trying to catch up, they're not trying to learn as things are racing too far ahead, the instructor’s not having to divide his time between them and the higher level people.

So we found that that gives them a really good grounding. Then they come into our classes after 5 weeks, like someone used to be after 13 weeks, because they've just been out of getting that basic work is done, so they feel better about it, we feel better about it and they've had a real good chance to see if martial arts is for them, without having to invest a massive amount, but enough to know if they are serious, not just, I'm going to come in and try a class because I'm bored this week.

GEORGE: That's interesting. We do a lot of the whole paid trial type system, and there's a lot of approaches to it: a couple of weeks training, maybe only a few classes, for the purpose obviously, because you obviously want the conversion at the end. It’s interesting that you go that whole dynamic of 5 weeks because you can get a real true assessment. Do you find at the end of 5 weeks that some people they are suited, so they're going to continue this one style, or that you determined that they need to be in a different style, or that you shift them around?MATT: I would say it would only be about 15-20% that at the end of it, we would direct them to another style. So for instance, we’d have someone – and it mainly happens in our boxing group, because our training’s all amateur boxing for competition training. So even though we know that only a small percentage of the group will ever compete, we train everyone as though they're getting ready for competition. A lot of people, because boxing is the in word, come in to do a fitness boxing group and even though we explain that that's not what it is and we actually have a fitness boxing class, most people still cannot understand, until someone is punching back at them, so even though in that 5 weeks they won’t spar, but they'll still do drills, we call them stick and move drills, so where they'll get jabbed at and parried off and move around, so they're getting used to it.

So what we tend to find is that at the end of 5 weeks, we’ll have a few of those people going, I liked it all except, I don't like the sparing, I'm not into that – is there something else I can do? So then fitness boxing might be the thing. Or even we’re finding, often the older guys that feel that way, they think they want to do it, but then they go: I'm 45 or 50 – do I really want to get hit by a 20-year-old? It’s a really good question to ask because I don't think it’s a good thing either. We've found those guys are going into the Krav Maga and same with some of the ladies and it’s been a great release for them, because they're still getting to work hard with someone, they're still getting to push each other around, they're throwing strikes with real force, but it’s in a much safer environment, it’s not in that sparing environment where it’s quite random, it’s more set.

And they'll actually probably end up training harder in the Krav, but it’s a much better fit for them. So that's probably the main one we find that switch and change. With the kids, it’s a little bit between kickboxing and karate, we find that mom felt that their child was this sort of child, but he's actually probably more this sort of child, and he's bored within 2 seconds when we’re talking about breath and balance and stance. But man, you get him hitting a bag, he’ll do it 400 times without wanting to stop. We’re probably a bit more shuffling in that class.

But overall, we find that what they start is probably what they continue to stay in. We have very few that don't finish the 5 weeks, but we don't capture everyone at the end of the 5 weeks. So at the end of the 5 weeks, we have probably about 30% who will say to us, I absolutely loved doing the 5 weeks, but I'm not ready to commit for a longer period of time. So I'm not sure if that's in our sales pitch that we’re getting that wrong, if we’re getting it wrong in our follow up, or if people are just buying it as a 5-week package: man, I’d love to do Krav Maga for 5 weeks and get some basic self-defence: I wouldn't mind doing 5 weeks of boxing, I've never tried it before – and that doesn't matter to us, because we're still making money out of them.

It’s still not a wasted lead for us, they're leaving saying that they loved it, so they're going to tell someone else about is and it hasn't cost us anything. We’re charging $90 for the 5 weeks and they get a set of gloves, which we can get wholesale on a good price, or they get a uniform, again, which we can get at a pretty good price. So by the time I take advertising fees, our instructor fees and the gift that they get, we’re still making a little bit, not much, $10 a student, it averages out at $9-$10, so it’s not much out of the 5 weeks. But then if I can capture 70% of those people to continue on their training, that's when we obviously start to make a bit of the return.

GEORGE: Going back to, because you mentioned that over the last two years your business has doubled and how the changing in branding played a big role in that: what else contributed to that big growth?

MATT: We had a number of things: working with Dave Kovar, release some stuff within me that have been holding me back I think. I found that most of the mentors I worked with up until that point when it came to trying to be financially successful, or successful in a business, it came down to finance. And it came down to, no one ever really said about trying to rip people off, but it always sort of had that feel in the end: lock them in on this, once they're here, never let them leave. It had that feel like, it didn't matter what they're getting out of it, you've got to keep them. And it didn't sit right with me, I don't like that. I don't like being involved in that when it’s happening to me, and I don't like doing it to other people.

So I always felt like there was something stopping me from being successful, because I'm thinking, well, to be successful, I've got to be like them, and I'm not going to be that. So I'm just going to coast along where I'm at. And then, doing the work with Dave and meeting him and seeing the sort of person he was and then going over to America and meeting his team, because I went, this is all really good, but does it really work this way? You know when you're learning off someone and you go, yeah I can get up and say how it should be, but how is it really?

GEORGE: Do you practice what you preach?

MATT: Yeah, do you practice what you preach. And are your guys following the steps that you've put in the process for them, or are they doing something else, and you're out here talking, but they're working something else. So I went over there and watched his club a couple of nights and got to meet him properly, have a relaxed talk and meet all his staff at all the different levels, from the person that does the intros, to the girls and guys at the desk, to the people instructing classes – man, it was impressive. The skills of his students were still good, it wasn't like Mickey Mouse nothing, it was good students.

The instructors were incredible instructors, I don't just mean physically, but they knew what they were doing, and they were young, but he trained them so well. The office staff, everyone, and they all worked as a team, there was no, oh, don't talk to her, or, he doesn't really know what he's doing, you should come and speak to me. They were talking each other up, everything just felt good about it, so it made me change my whole thought concept on it: you can be successful and be a good guy. What I'm doing is, I'm basing my ideas of success on the wrong preset. So that was probably the biggest hurdle. Once I got over that, I was happy to then go back to graphing my student numbers and charting everything. So when I first started…

GEORGE: Can I just stop you there on that? So, the big obstacle you had was your association with success?

MATT: Yes, for sure. And I still find it in other things too. I have done some work, I'm trying to get rid of it, I was seeing a psychologist for a couple of years to help work on that as well and I found that my time with the psychologist was amazing. It was like a business coach at the entry level because it was what I needed at the time. I didn't need work on my finances, and putting my plans into place – what I needed was, one of the hurdles, you've been doing this for a long time now: why are you still bumping up against these same hurdles? And with a psychologist, you get no answers, but it allows you to question yourself on different levels and things and I found that to be fantastic.

My Systema instructor, Alex Kostic, I've been training with him for around 10 years and he's from Serbia and he's studied psychology and he's always talking about how people should go and see a psych. We want to get fitter, so we go see a PT, or we do a martial art. We want to think better, but we don't speak to the professionals on how to do it, we want to deal with our situations in a better way. And it took me about 7 years of him constantly talking to me about it, but when I finally went to see the psychologist, I could go in there thinking, I'm not going here because I've got a problem that needs to be solved, or a mental problem that I'm dealing with: I just wonder how it can be better.

And that was another big breakthrough for me. Maybe turning 40, got me a few breakthroughs. So those couple of things helped me get over those big hurdles, put me back in the mindset of growth and development and then I could put that same mindset back into the business and I could put it back into my martial arts training and how I want to continue to grow. So those things, and then the other things that really helped us grow, a few of our instructors sort of came of age, they got to the point where they were doing really good work and you could really trust them with classes, so then we were able to grow the classes and develop more times and spaces.

Again, that came to me actually giving them feedback and again, it came from a slight tragedy: I had a bad thing with my back, I blew out a few discs and had some badly pinched nerves and was stuck on the ground for about four months before I could get surgery. And it meant that I was managing the gym with my iPad, so watching the classes through the security camera and sending messages on, can we do this, can you do that, when you teach the class tonight, the guy at the front is a little bit messy, clean that up.

And for the first time ever, I was actually managing the staff and managing the instructors and giving them really clear guidelines. So what would normally happen was, I’d turn up, they'd come in to help me with the class and I’d say, take the blue belts. What? No, no, just take them. Or such and such has got a fight coming up, go and work with him, and no real clear instruction, no good feedback. But being stuck on the ground for three months…

GEORGE: Blessing in disguise.

MATT: It was the best thing. It sounds horrible, but it was the best thing ever. Made up Facebook groups working communicators, groups for instructors, smaller groups, and then when I got back, we would talk before class on what they were going to do, I’d give them some other ideas to help with the ideas they had, at the end of the class, we’d give feedback on how the class went and we try to keep that going. So it’s now 2.5 years later, so all these things, they've all accumulated, but that learning to manage properly was a God sent, you know? Being stuck on the ground.

GEORGE: That's some really deep stuff there, I mean, you say just those few things, but just that – yes, you're removed from the gym, but now you actually had the bird's eye view, you can actually see what's going on because you're not in it, so you've removed yourself. And then the mind stuff, I mean, this is something I work on all the time, and I've got my own philosophies about it, but my belief this stuff comes from the way you grow up, the way your parents talk to you about money, that’s expensive, this is this, you can't have this, the whole tall poppy syndrome thing that’s alive and well in Australia – as soon as there's success, let’s pull him down, that whole crab in a bucket thing.

And I think all those things – you talking about, and I’ll re-listen to this, but it was kind of in the sense of, I was doing everything the same, and then I changed my mindset and my thinking and my obstacles, and then everything else changed. And it’s almost like it’s just that internal change, your beliefs. I guess your relationship with money and how you link success because you had this vision, these guys, they're a bit dodgy, they're trying to be sneaky and a bit on the scum side to kind of lock people in and keep their money. And your values just don't agree with that and that’s your only model of success and then, you're kind of like, I'm definitely not going to be that, I don't want to be that guy.

MATT: That's right, and if you haven't got those role models to look up to, it’s hard to create your own role model. But you know, with you talking, well how much difference can one person make? It took a lot of people for it to happen to me, but I was the only person in the end that needed to change for all the other things to change, and then it’s changed for everyone in the gym too, for the better as well. Now there are more people involved in martial arts, so they're getting the benefits of that as well. I had an interesting discussion with one of my higher ranks and we were talking about direction and things. And I was talking about the need for growth and he was dead set against the need for growth, he was telling me that that was a narrow way to be looking at some of the things or at martial arts development.

And I found that it was a little bit of a shock and a little bit hurtful too because the growth is about getting other people to experience what I think is absolutely an amazing journey and has been so helpful for me, that I want other people to be a part of it. His mindset is still in, he's thinking success is what I was thinking success was as a martial artist. And he's thinking that when I'm talking about growth, I'm talking about salesmen and ripping people off or something. It’s like, he needs that paradigm shift to say, that's not what I'm meaning: what I'm meaning is, getting people to love it, getting people involved in it. Giving them what we've had and what we've enjoyed for 30-40 years.

GEORGE: I’m on a completely different level than you are. I started martial arts in my mid-thirties and I can tell you, it changed my life, I know that. Why didn't somebody sell me, 10, 20, 15 years ago, why didn't someone put their foot down and tell me, you need this! This will put you on the right path, you know what I mean?

MATT: A 100%.

GEORGE: There's so much value in martial arts. And you don't want to go down the route of being slimy and locking people in and doing all this funny stuff…

MATT: But you need to get the word out there!

GEORGE: But at the end of the day, you've got to experience it. And if it’s going to change your life, I think martial arts school owners need to do whatever they can to install that message and get people over that obstacle, over those fears that are holding them back of actually just getting started and just get them started.MATT: The third biggest thing that helped change our whole number system around is part of that 5-week program, it was that we then had a date to advertise to. So rather than just advertising for new members all the time, which ended up never happening. So I'll get some flyers out, or I'll put something in the paper, or I'll put something on Facebook – well, there's no date to have to do it by, you know? But when I know that I'm starting my next course on March the 6th and I haven't got anyone in there yet, I know that I've got to be advertising to March the 6th. And there no use me advertising kickboxing if that course is zen do kai.

So I'm only going to advertise zen do kai for that group to get in on March the 6th. So it’s made me invest money in my advertising, it’s made me look at how the advertising campaigns work, it’s made me look at the results of the advertising campaign because they're very obvious. I don't just go at the end of the year; how many people did we have this year? It’s more like, well, how many people did I get to join u that month? Six. OK, so next time we do it, we got 8, what did we do differently? Or next time we do it, it was three – yeah, but it was the middle of winter and most people… so we can start to really look at things for having that date I have to have it done by, and that was another…

GEORGE: I'm so glad you mentioned that because I've spoken about it a few times and I spoke earlier to Darryl Thornton from Shukokai Karate and we were talking about events and deadlines and he just had a huge open day where he signed up 70 people and it was an hour! And there were so many people in the hour, and then 19 came back on Monday. And we were talking about this whole psychology: it’s not 5 hours, where people can come and go when they please. It’s one hour, where they get to spend their one hour of energy. They can only be there 12 to 1, that's the hour and they do something very simple, they run their event, everybody gets to take part, it’s the pride of the school, it’s what all the students are looking up to, they just want to do this one thing…

MATT: It’s coming again!

GEORGE: Yes, we want to do the open day! And they do one offer at the end and it’s not high pressure or anything, but this is the offer for the day and the whole psychology goes back to exactly what we were just talking about, this whole event for your marketing, that it’s not, people can just walk in when they please and join. You can only join in this window; this is when the offer is.

MATT: And we find that people actually appreciate it. Sure, we’ll get a percentage that won’t appreciate it, but the most, when we explain it to them, the reason why we have everyone start on this date is because we find in the past people just needed time to tag along, it’s not a great learning experience. But if we can really sell to them: in this beginners’ program, we go step by step, you're only with other beginners, the instructor can concentrate on you guys and really give you a good platform base –man, I want to do it!

When I'm telling other people about it, I’m going, I wish I started like that. My first class, I got winded five times. I started in stretch jeans and had to do squats with someone on my shoulders. Why did I keep coming back? I have no idea, but I don't need to give that same experience to someone else, I can give them a much better experience than what my first experience was.

GEORGE: That's awesome. I've got one more question for you, because I know you do a lot of traveling and so you've got a lot of people on board, within the fight arena and the fight scene –  what's been your biggest learning curves, from traveling abroad with martial arts and the fight shows and so forth?

MATT: I think the biggest learning curve, there's probably been two. The first one is probably just a funny one, but a lot of guys don't do much for themselves and you learn that when you go away with them, and they ask how they're going to get their underpants cleaned, every little thing – oh my God, this guy has gone from mom to his wife, and there's been nothing in between. The girls are much better, the girls tend to be self-sufficient, but the guys can be pretty hopeless, so you end up being a bit of an everything to them on those trips. But the main thing I've found is that martial artists are martial artists.

When I first started traveling, I was really quite nervous going into another gym, or a studio, or a seminar, because you didn't know what quite was to be expected, and you were representative of everyone from your system – you're not, but you felt that. You sort of go, if I'm the only guy these guys will ever meet from our system and I'm an idiot, if I don't do well, then it’s not going to look good on my whole system. What I've found is, if you just get in there and have a go and laugh with them a bit and enjoy the session, everyone takes you under their wing and then because you've got something in common, they want to show you around, they want to take you out for dinner. They will help you get to places that you would never get to when you travel.

So most of my trips, a vast majority of my trips are around martial arts. So it’s either learning or further competitions stuff. With the competition stuff, the main thing that I've found is that Australia is way up there on our levels of professionalism in the way that we were in or shows and competitions, but also on our levels of competitors. And I've also found that, particularly in the Muay Thai, that everyone's there to help each other, so we’re in the change rooms – there's no animosity generally in the change rooms. It’s generally very, very friendly. If I've traveled away and I haven't been able to bring a bucket because there was no room, someone in the change room is going to give me a bucket.

The last fights, we were at world title fights, on a line fight, we were stuck in a place called Connecticut, we were in the Indian reserve in the middle of nowhere – apparently, it’s the biggest casino in America under one roof, but that didn't mean much. There was no way to buy anything, the next town was 40 minutes away, we had no cars. Guys helped us out with pretty much everything, even down to adrenaline for stopping cuts, which we needed. So yeah, I find that martial artists in general, through my vast experience with them, the vast majority are decent, good people. Sure, there's going to be that guy that wants to test you a little bit more, that's had a bad day, but that's everywhere. That's in the supermarket, or in my own club from time to time, but man, I just love traveling and meeting martial artists, it’s just the best thing ever.

GEORGE: Awesome. Matthew, that was awesome.

MATT: Thank you very much.

GEORGE: Glad to have you on this show and maybe we’re going to have you do around two for the fight stuff and chat a bit more about that.

MATT: Thanks very much for letting me talk and I've been loving all the podcasts. I've learned so much off all the different people you've had on. In fact, some of the ideas that helped turn me around are from different martial arts podcasts and things that I've listened to.

GEORGE: That's excellent. And before we go, if people want to find out more about you, where should they go?

MATT: They could have a look at www.smac.net.au.

GEORGE: smac.net.au.

MATT: Yep.

GEORGE: All right, awesome. Cool, thanks, Matthew, cheers!

And there you have it – thank you, Matthew, for a great interview, it was good fun. Learned a lot, like always and touching back on what I mentioned about event based marketing: if you look at the whole psychology of that, just putting a dead end to the purchase, the big thing with martial arts is the long term commitment and people fear long-term commitment, it’s just something that you've got to process. And as I spoke with Paul Veldman about the different stages of the conversion: somebody comes in for the paid trial, that's that. Now there's a whole new conversation because there's a whole new state of mind and there’s a whole new person really, because they've experienced what martial arts can do for them, or not.

That conversation is going to be completely different and you've got to think of it as these little baby steps that are climbing up this ladder to get to the ultimate conversion at the end of the day. And the psychology of putting that whole deadline in place, there's a lot of things here: there's the psychology of the deadline again – I know I repeat myself often, but the deadline of, it’s a 5-week program, so people know that that's what they're committing to, 5 weeks, and it’s actually nice for a student knowing that, hey I can actually sign up to this, and in 5 weeks, I've accomplished something.

In my mind, I can feel that I've done something worthwhile, and this comes back to an objection that I see coming up with the whole paid trial system, is a lot of people say that, even though the paid trial is so good, they don't want to disappoint their child, because they don't want to put the child through this whole process of enjoying the martial arts journey and now the parent has got to say, sorry, we just can’t do it, we can't afford it, it’s not going to work. And having that deadline, having that package deal with someone – maybe you don't even have to do anything different: what Matthew does is put something in a 5-week program and if you can package it as in something that really delivers a result that people aren't scared to commit, because they know for the 5 weeks, they're going to walk away with something and certain skills, that is a great way to frame things.

And look, obviously your intention is to keep them as a long term member, but removing that fear, that risk, that risk of commitment, risk reversal – we talk about it a lot in our copywriting stuff, risk reversal: how can you remove the risk completely and take on the risk, the risk is all on you as the school owner. So how can you do that, how can you take all the risk, eliminate it all from the person that's contemplating whether martial arts is going to work for them or not? So remove all barriers, make it easy for people, get them on the floor, get them trying things out and then into the next step of the conversion.

Alright, that's it from me, just a few insights, a few things that I've come up with. For next week, we've got another awesome interview for you and that's it. Show notes and all links and everything are on martialartsmedia.com/28 and I will speak to you next week. Have a good week, chat soon – cheers!

 

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23 – The Most Important Number To Pay Attention To For Your Martial Arts School Success

Focusing on the right numbers in your martial arts business? There’s one number that could be killing your profits. Master Fari Salievski shares his views.

Martial Arts School

IN THIS EPISODE YOU WILL LEARN:

  • The one statistic that almost all martial arts school owners ignore
  • Having yearly goals vs. weekly goals
  • Would you spend $1,500 per phone call to retain a student? Maybe you already are!
  • Justifying the cost and value of your martial arts classes
  • As the martial arts business owner, this needs to be under your control
  • Bigger profits equals better facilities, better equipment and a better service
  • And more

*Need help growing your martial arts school? Learn More Here.

TRANSCRIPTION

And I don't want my students to feel just as another number: I want them to know that I care enough.

Hi, this is George Fourie from martialartsmedia.com and welcome to the Martial Arts Media business podcast, episode number 23. Today, I have a repeat guest, Master Fari Salievski and this is an episode you want to listen to. And it might hit home for you, it might not – it might ruffle a bit of fathers, it might make you feel a bit uncomfortable if you're in that boat, but I can tell you what: if there are some complications in your business and there are some things that you're struggling with, this episode can be a great breakthrough for you. And especially also on paying attention to numbers, statistics, a lot of things that a lot of martial arts business owners are not paying attention to. So this is going to be a great episode for you.

So for me, back in the swing of things after a short little getaway, a nice little vacation break. If you listened to or watched episode number 22, go check it out on the website at martialartsmedia.com. We stayed at this nice little remote spot, which was very relaxing, nice beach views – a few storms, which was OK, but a good time to relax, which is a good thing, because the New Year has kicked off on a very high note for us: a lot of martial arts school owners coming on board and we're really looking forward to helping a lot of school owners with their lead generation and creating a few success stories, which is really exciting, so go and check that out.

And I guess on that note, I want to bring attention to something that we've just completed for our today's guest, Master Fari Salievski: if you go to his website martialartsforlife.com.au, go and check it out and let us know what you think. We spent a lot of time on revising the message that he was trying to get across, pretty much trying to compact all that experience, 34 years of experience into his website, to deliver that message as the front of the KMA champion martial arts brand.

And look, a website's got a few core functions: it needs to differentiate yourself from the pack, obviously it’s there to generate leads, to collect phone numbers and phone calls and online inquiries. It’s about you getting your message across to your students and to your prospects. I’m sure the reason why you ventured on your own and didn't stay with your martial arts school and decided to do things your way, was because you wanted to get a certain message across and you wanted to do certain things your way and I guess represent your values, of how you want to dedicate yourself to your martial arts journey and passing that on to other people.

And that's an important key to a professional website and look, it’s not the text stuff. And this is where, I think people get a bit confused about the professional website: yes, one kid can do it for $500 and somebody's going to charge $5000 or more. And what is the big differentiating factor, because the tech is all the same? Well, the differentiating factor is, does a $500 website get your message across to your target audience? Does it sell them on the benefits, on the reasons of why they should take the step and join your program and start training with you? And that is where the big art comes through, with professional websites.

But just to give you a tip: if there's one thing that you want to change in your marketing, go and look at your website, because at the end of the day, your website is where people end up. Yes, people talk about using fancy tools for landing pages and so forth, but if your landing page is not converting on the first interaction with your brand, then what are the people going to do next? If you made an impression, they might log back onto go look you up and what are they going to do?

They're going to go to Google, they're going to type in your martial arts school name, and where are they going to end up? On your website. So yes, it’s good to have landing pages and all these flashy things that you can use within your different ad campaigns, but at the end of the day, your website needs to represent your brand, be professional and be able to convert, be able to take orders, and more. Take orders, take phone calls and take online inquiries with ease, especially on a mobile device.

So yes, go have a look, we're pretty much polishing up the final touches on Fari's website – martialartsforlife.com.au and have a look and see what tips you can get from that, especially with the wording and the copy. And look, this is not something you can really duplicate, because Fari's message will be different to your message, so if there's one thing where we spend a lot of time on is getting that type of message across to people, extracting the message from the martial arts school owner and putting that onto paper that it can be communicated 24/7 to your prospect.

And I'm going to leave that there, I want to get into this episode with Master Fari Salievski, this is an excellent episode: it’s going to challenge maybe a lot of your belief systems and look: if you do the same thing that you've always done, you're going to get the same results. So you've got to make a few adjustments and changes. If something makes you feel uncomfortable, that's what you've got to be paying attention to – there's a reason it’s making you feel uncomfortable. And look, that's where growth comes, experiencing a bit of discomfort. But hey, as I said: I'm going to leave it there. So welcome once again to the show – Master Fari Salievski.

GEORGE: Good day everyone. Today I have with me for round 2, Fari Salievski. How are you doing today Fari?

FARI: Always good, every day above ground is a good day, so good to be here.

GEORGE: Awesome. We’re going to dig deeper into a few things that we maybe sort of touched on. The last episode we touched on different things about recurring billing and ownership, owning your school, versus renting your school and a bunch of other topics. So in this episode, we’re going to dig more into numbers.

FARI: Absolutely.

GEORGE: All right. So, I guess just to start, a big thing that we look at when we set up websites and we look at the online marketing stuff, we always want to determine what is the lifetime value of a customer. In martial arts schools case, it would be the actual student, how long are they going to be a student for, which kind of determines what the financial value is of them. And then, we can sort of determine, OK, if that's the value that the student brings in, monetary value, then this is sort of a percentage that we can use for marketing cost.

FARI: Exactly. And look, bottom line is that it’s all part of keeping stats and being aware of your numbers. And today's talk is going to be really how far are you taking those stats and the most important statistic of all: are you avoiding that?

GEORGE: OK, cool. So I guess there's a lot of numbers to pay attention to in your business – where do you really start?

FARI: Look, for me, the main number really is the number of active students, number 1. How many new students did I get this week, how many did I lose this week? I do that weekly and then that gives me my overall numbers at the end of the month. During that week also, I have a look at what I'm spending. I want to know, not only those numbers that I just mentioned but also what am I spending, what am I left with each day and I'm going to have every two weeks, I want to know what I've spent, how I've spent it and how much profit is left at the end of the day.

GEORGE: OK. Digging deeper into active students and losing students: what sort of actions do you take? You assess it and then what do you do from that point?

FARI: The reason you want to know that is because I like to have a weekly goal, right? People might have a yearly goal, but I like to have a weekly goal. I don't mind even if I'm staging it right now, that's the honest truth. But what I don't want to do is go backward, right? I need to be aware of the numbers and what I'm spending, what it’s costing and so they're my essentials. But today I want to go into the most essential statistic that I pretty much guarantee no one ever keeps and I guarantee there are people out there that are spending thousands, if not tens of thousands on a particular result and then looking at it as an expense of business, but they're not monitoring the performance of that money that they're spending, which I find crazy.

GEORGE: All right. So, let’s open the can of worms here and let’s dig deep into that.

FARI: All right. Well, let me give you an example: one of my clients, this is not that long ago, and we’ll just round off the figures for argument’s sake. There's a little bit more, but I’ll keep it simple. He's spending $6000 based on the percentage of the billing amount, OK? And $6000 he's paying for the service, which is great, right? You're happy to pay for a service. And my question to him was, why are you paying that amount of money for that service? And really the main reason is that people don't pay, I want somebody else to chase it up.

And I said, beautiful, good. And I said, OK, let’s use last month as an example: how many people did not pay? So he actually had to look that up and that particular month, there were four people where their payment kicked out, which is pretty good, four people. So in effect, to have those four people chased up, and he said, it’s done by the phone – awesome. And I said, OK, so that's $1500 a phone call.

GEORGE: Nice!

FARI: I mean, I’ll do that phone call for you for half the cost if you want me to, but we’re paying $1500 a call! But wait: my next question was, because I don't really mind spending money: it’s about maximizing the use of that money, so my next question was, OK: you spend $1500 a call for four calls: out of those four calls, how many of them succeeded in fixing the problem? In other words, that person might have closed their account, they might have moved on, they might have had financial difficulties that month – it happens. But how many of those four were actually sold? Because you're paying $1500 a call to that purpose, you agree?

GEORGE: Yeah.

FARI: Well, the client that I mentor had no idea of one, what it was costing per call, two, how many clients were chased up, but the craziest thing was – no one ever monitored the success rate of that call. Which to me is crazy. I mean, if you had a staff member that you're paying $1500 a week, because, for arguments sake, if you're being billed monthly – this was actually $6000 bi-weekly, in other words, you're paying a staff member $3000 – for that $3000, would you monitor that performance?

Would you check some balances, and the answer would be yes! But these people are paying someone else outside of their business to do a straightforward task, but there's no monitoring. Or if there was, he wasn't monitoring, he wasn't keeping a track of it. He just let that be a part of the cost of the business.

GEORGE: So what's the alternative, how do you go about fixing that? I mean obviously, the short answer is, you can employ someone to do all that following up for you, but how do you eliminate that cost?

FARI: Well, number one is, it’s not necessarily eliminating: it’s a matter of maximizing the benefit of that money. So for me: look, in this case, it averaged out at $3000 a week. For $3000 a week, if that was me who was getting a $3000 expense a week, I would be paying that person for 8 hours a day, for argument's sake, 5 days a week to do not only that phone call but to do a whole lot of other stuff. And for $3000 I could buy myself a lot of marketing, I can buy myself a lot of student service; I can buy myself a whole lot of things that will actually help the business.

GEORGE: OK. Where's the real root of this problem? Is this a way of billing, is this where money is coming through the business?

FARI: Yeah, look, ultimately, it’s a billing issue: how are you doing your billing? If you're paying a percentage of the collection and the people that pay that percentage – which is generally a much higher amount, it’s a percentage of your gross. If you're paying that sort of percentage, the reason they're doing that is because they believe there is a hell of a lot more service, and I'm not questioning that service: I am simply advising, are you keeping stats on the cost of that service?

Do you have checks and balances to make sure? In this case, four calls? I want to know how successful those four calls were. And I want to actually, physically – they may get reports, they may get feedback, whatever. The fact is, it’s not something people are very diligent with and keep abreast of. And I don't care if you're doing a $100,000 every two weeks, or if you're doing a $1000 every two weeks – it’s irrelevant. I’m paying this amount of money – am I maximizing the benefits of that cost? And what is the real cost? You understand my point?

GEORGE: Yes, yes for sure. So is there any more on that side of numbers that we can elaborate on, or are there any other numbers that you also pay attention to?

FARI: Look, that's the biggest number, because whatever you're paying and it averages out weekly, the fact is that I can have a staff member look at a whole lot of numbers for me, and that can be their job, to simply look at the number. And sure, a high level of student service. I mean, really: if I'm paying that amount of money, I would rather pay someone in a full-time job to do that and then some, which will make my life a hell of a lot easier.

GEORGE: For sure. So how do you have that setup to avoid that?

FARI: Look, I have a very simple solution: will there be one person, or will there be four people in a month, or will there be ten: bottom line is, I'm in a relationship business. For me, I don't expect anyone else to do that. If somebody has an issue, they might have financial difficulties – I care about my students. I want to help them over that little financial hurdle, whatever that may be. If I cannot fix it, no one can, that's the bottom line. And I don't want my students to feel just as another number: I want them to know that I care enough that I want to fix this issue here and now.

Let’s fix it: it could be an oversight, it could be just a little bit of cash flow issue, it could be much more. But it also could be that the student just wants to quit. I've been there, 34 years of my life in what I do. I don't think it’s too hard for me to ensure good relationships and ensure that I'm on top of it and I don't think it’s too hard for me to make four calls every two weeks, or five calls a month, whatever. I don't think it’s beyond my list of duties that I should not do as the owner. If anything, I think as the owner that's what you should do, because, again: you're the one with the relationship, I'm the Master instructor.

I believe that I'm in the best position to fix that then and there. Let’s not let things get out of hand. Some of those people leave just because of a misunderstanding and they're embarrassed about money or they just don't want to pay you for whatever reason. It could be very simple, but as the owner, I'm going to know here and now. And you cannot beat the value of a good relationship. I care about my students and I want my students to know that I care.

GEORGE: Excellent. We’re talking a lot about numbers and I guess it’s good to just mention the point, something that you mentioned in the first episode and today and it’s still a relationship business. It’s martial arts first.

FARI: Absolutely.

GEORGE: And it’s a relationship business. I was speaking to Kevin Blundell yesterday and the thing that he mentioned was, if you're earning a $1, then you are in business and there's no way around it. If there's money coming in, you're still running a business at the end of the day.

FARI: Oh, a 100%! I get people who have ten students, “I don't care about money.” What are you charging? I charge $3 a class. All right, well if you don't care about the money, and then charge them $3 a class. But I've got to pay for the hall higher. Ok, well – it’s a business then, whether you're charging a $1, whether you're charging a $100, whatever it is. The moment you charge, it’s a business. It’s not a charity and the moment someone pays me anything, I have an obligation to look after that person.

GEORGE: You can't do much for $3 a class, though.

FARI: Look, there are people out there, the fact is that they justify if you wish, their little philosophy of “it’s not about the money for me” by charging such small amounts. It’s not demeaning their level of service, it not demeaning their level of martial arts – they could be amazing martial artists, but for me, you need to be paying for your premises. And in my case, I wanted to one day own my premises, which I managed. I mean, there's people out there that are paying up to $70,000 – $80,000, $100,000 a year in premises, in rent – where does that come from?

That's one part of it, but also two, if you think about it, in the time when most people are having dinner with their families and their children, people are teaching martial arts. And if you've got a wife and children, you've got to ask yourself, is it fair that you're sacrificing the time away from your children, away from your family at dinner time for example, and you're teaching people that are strangers, you don’t know them. You're sacrificing that time, is it worth sacrificing that time for a $1? For $2? I don't think that's right.

If you're going to sacrifice that time, you'd like to say, “Look, it’s because I'm providing for my family, because I want to provide a higher level of service, a better level of service through facilities” and whatever, resources – mats cost money, things cost money, conditioning costs money. But also, to put a value on your time. It’s not just your time, it’s your family’s time. If you're not there, it’s your family’s time. What's that worth? I don't believe it’s worth $2, but I just think there are people in the industry, the fact is they'll simply say, “I'm not about money,” but I can tell you: if they could make a $100,000 in a month, they would do it tomorrow. I just think they don't have the know-how and the ability, that's a fact. And sometimes people just make a simple excuse to justify, but I would question that.

GEORGE: Do you think that's almost ironic? I say that because martial arts takes dedication, it’s not something that just gets given to you to earn your way to the top, whether it’s a black belt or whatever that is in whatever style you do. It takes a lot of persistence and determination to get to that point. Do you see it as almost ironic that a lot of martial arts business owners don't apply that same philosophy to business?

FARI: Oh, a 100%! A 100%! But again, you only do what you don't know and you only do what you know, both things. But unfortunately, what you don't know probably hurts you the most. Unfortunately, your circle of friends will influence you. It’s just like the bi-weekly, the fortnightly billing system: once upon a time, we were like in America where everyone charged monthly. You know why did they do that? Because that's what everyone else did and that's the standard.

Well, OK, it’s a standard, but who said that you've got to do it that way? So the people that are charging the $2 and that's all they know – that's their circle of influence. That's the circle of friends that they have and that's all they know. But I cannot tell you how many people that I've met that I've changed from that to going from your little scout hall to full-time premises, to even owning their own buildings. And if people think that cannot be done – I've built someone in their sixties that actually retired, that went from a little community hall to a full-time school, to actually owning his premises in his sixties, and he's a very happily retired man, teaching, enjoying life and being a property owner, so go figure.

GEORGE: Awesome. A few more things, just on figures: do you pay attention to different statistics, like conversion rates, how many students come through the door, how many people actually join?

FARI: Look, of course, yeah, and you need to be aware of them. As part of new students, if I break that up to the next stage is, those new students, if I take it one step back, it’s how many people actually have tried a class. If I go back further, it’s how many people called, have they called by phone or email? So in those stats, the reason I need to keep them is one, I want to make sure that people are contacting us. Because if I'm not getting any phone calls, if I'm not getting any emails for membership inquiries, then my business is going to die. So I need to have that sort of activity, I need to keep those stats.

For argument's sake, if ten people contacted me, be it by phone or email, out of those ten, how many people actually turned up to a trial lesson, or intro class, whatever you want to call it, I don't mind, but how many of them turned up? And from there, how many of them joined? So I need to be aware of that, because, number one is, if I'm not getting contacted, well then, you've got an issue right there.

My next point is that, from that point, once they go into the trial class, if they're not turning up, well OK – you're obviously not handling that email or phone call very well and then, when it comes to their intro or trial class, if they're not joining up as members, then you want to find out are you doing the right thing. But even with that, I just find it amazing that people want to do three trial lessons. And sometimes people say, you know, I’ll give you two weeks, absolutely – I know if I want to join something, if I like something, I want to know here and now.

I just believe there are better ways of doing things. It’s not a hard sell, but again, people are doing things because somebody else has done something, or somebody's told them but is it the absolute best way? And the only way to find out is to keep those stats! Even on people quitting, yeah, people are going to move on, people are going to move to different areas – it happens.

But at what belt level do they quit, for example? And why is that important? There could be a belt level that you've made way too difficult or you're putting way too much pressure on them, for whatever reasons. You might have the instructor that's teaching the yellow belts for example, and he's just not on the ball. And you're not going to know if you don't look at it, because all of a sudden, all of your yellow belts are leaving. And all that instructor needed was just some underarm deodorant and a little bit of discipline – as an example.

GEORGE: Yeah, deodorant!

FARI: But you know, the point is that I need to be aware of it and they're the basic stats, they're the essential stats. But again, I see so many people in the industry that become obsessed with stats, I think overly sometimes. Keep the essentials, keep it simple, because somebody's got to enter these stats, but more importantly, somebody needs to digest them and see where it’s at.

And for me, I'm the guy with the numbers; I'm the guy that looks at it. Why? Because this is my business, I want longevity in this business and it’s not being money hungry, it’s just to be on top of it. And there are some things that are way more important to me than a staff member. For example, at KMA, you ring at any time of the day, evening – guess what? Guess who gets the call? Even if I'm not there, guess who gets the call?

GEORGE: You do.

FARI: Me! All calls will be diverted to me. And people say, oh, you should have people for that. Are you too poor to pay anyone? I just find that extremely offensive, I love what I do. No one knows my business better than me. In one minute of talking to you, I will know exactly what you want and I will be able to tell you exactly what you need. If you come into the school and I chat with you, the fact is that I have people that want them to try three classes. Three classes? I can spend three minutes with you and show you why you need this, why your child needs this – three minutes. And I call that the perfect intro.

And if you don't have the perfect intro, what is that one technique for example that really demonstrates the beauty of your arts? Whether it be Brazilian jiu-jitsu, whether it be Taekwondo and you're kicking, or kickboxing: what makes me see in a very short time that I need this, why this is so great? And also, two, why is it much greater than the next school? Because there's a lot of karate schools, there's a lot of Taekwondo schools, there's a lot of Brazilian jiu-jitsu schools – why should I join yours?

GEORGE: What's that unique selling proposition. What makes you stand out?

FARI: Yeah, your USP. But that USP needs to come out in your perfect intro and the perfect intro is not just talking yourself stupid till the sun goes down, but for me, it’s about getting as many senses involved for example. They need to feel it, they need to see it, not just hear it. Too many people talk, we’re in the hands-on business, people want to experience it. When you go and buy a car, the guy just doesn't talk to you all day – he gets you in the car. He gets you behind the steering wheel and you know what? People buy a Mercedes – why do they buy a Mercedes for? Because of the experience.

GEORGE: For sure. And if this helps the scenario, because the one thing that I've really picked up in this conversation, and I speak to a lot of business owners and there are so many approaches and I guess at the end of the day for you, the biggest lesson is to really track what's working for you.

FARI: A 100%!

GEORGE: Because where your strength lies, you have that strength and that experience, and somebody else might not have that. So I guess it comes to that of managing your strengths and really testing what works. We have a simple rule that we try to do with websites: we try to get a hundred people to a website and then we see what people did and then we take the same traffic source and we send a hundred people to a different version and we weigh the two up. In Google AdWords, it’s called beat the control: you're trying to put two things next to each other and see what works best and then you're trying to best the next better version. So your strategy is always to improve on your previous result, basically.

FARI: A 100%! And the best person to do that is the owner. My pet hate is, I see, and I hear the line, and it sounds really good: you should work more on the business than in the business. And it sounds like a really good line, it’s like you could disappear forever. And you should be able to disappear and have holidays and so forth, but don't make yourself dispensable because you cannot teach – I cannot teach anyone my 34 years’ experience.

I’m getting to a comfortable level when I can take time off, but at the end of the day, I'm the best man for a whole lot of jobs. And to work on the business, I need to be aware of those stats and I need to make the most of those stats and make the most of the money I spend and ensure that I'm getting value for the money I'm spending at the end of the line.

GEORGE: Awesome. Fari, great chatting to you again, I guess just to wrap it up: the big thing here is to just really pay attention. Pay attention to where your money is going and really maximizing your strengths, as we just discussed.

FARI: Absolutely!

GEORGE: Test, I guess don't give up the checkbook is a big thing a lot of business owners also say, be in control of the money, the finances. Track the stats, see where things are going and then see what can be improved upon – does that kind of sum it up?

FARI: Well and truly, and I can tell you a very big school owner, a friend of mine, one of my best friends, and the fact is, very successful school and he was not aware of his very own business of what he was actually spending. And also, he was not aware of what was left at the end of each day. In other words, in business, we need to turn a profit. Don't be scared of the word profit, you need to turn a profit, because, with that profit, you might have to buy new mats down the track. You might have to replace things, do things, and improve facilities -whatever. You need money leftover in a business.

A business is not designed to just simply survive. It needs to help you grow. And to do that, you need to produce a profit. If you're not producing a profit, you're in trouble and the fact is, since all this consulting, like I said, he was very successful, having a good life, but was not simply aware, he now gets $50,000 a month. And I cannot be more proud, of netting $50,000 a month, and that was a person that had no idea of really  – yes, they were doing OK, they were doing good, but he had no idea what the proper margins were and it shocked him when he found out that as successful as he appeared, with the numbers and the school and the lifestyle, everything: at the end of the day, he was in shock of the very little profit that it was producing.

So just by tweaking a few things, making a few little profit centres within the school and making people aware, guess what: $50,000 a month. And that school is not in Sydney by the way, just in case. Everyone always seems to be talking about one particular instructor who is amazingly successful – this is outside of Sydney and $50,000 a month. Does he deserve it? Absolutely. Does he do wonderful things with it? Absolutely, his students are amazing, talented. They look great, perform great and producing a profit. And you know what? If he needs to do something, buy the building next door, buy the building of the opposition – he’ll have the money to do it, well and truly.

GEORGE: Excellent. Fari, great chatting to you and if people want to reach out to you, once again, where can they do that?

FARI: Look, you can inbox me on my Facebook, you can call me via my Facebook, all my numbers and emails are there, but ultimately martial arts professionals, you mentioned a very good friend of mine earlier in the conversation, he's an active member. The fact is, the biggest schools in the country are all active members, and it’s not just coincidence or luck, they are the biggest for a reason and that's why we’re all together.

GEORGE: Excellent. Thanks again, have a good day and I'll chat to you soon Fari.

FARI: Have a great day!

GEORGE: Cheers!

FARI: Bye.

GEORGE: There you have it – thank you Master Fari Salievski, and what did you think of the episode? What resonated with you, what didn't resonate with you? As I mentioned, just before we got into this, sometimes there are things that don't sit right with you, there's a reason for that because it’s challenging a way of your belief system, and that could be good or bad. It doesn't mean that it’s right, but if something makes me feel uncomfortable I want to pay attention to that and ask why. Is there a reason that I'm thinking in a certain way and could I make a few adjustments that are going to improve my business and improve me as a person at the end of the day.

So thanks again for listening: transcripts are available on martialartsmedia.com/23 and if you want to have a bit of a debate on any of these topics, you write below the episode. There's a place where you can leave a comment. Ask a question, have your say, whether that's on palm with what we discussed or not. Hey, a bit of controversy is always good, so I’d love to hear your feedback and if you're getting good value from this show, please head over to martialartsmedia.com/itunes. Open up the iTunes application and leave us a review – we’d much appreciate that. A five-star review will help us boost the rankings, but an honest review would be much appreciated.

And that's it – thanks for listening, we’ll be back again next week with another awesome guest and an awesome episode. You'll have to wait and see. All right, I’ll speak to you soon. Thanks again – cheers!

 

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21 – Double Your Martial Arts Paid Trial Conversions With Festive Season and Back To School Promotions

If you're doing paid trials for your martial arts business, this simple tweak will double your signup rate.

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IN THIS EPISODE, YOU WILL LEARN:

  • The system that lead to 86 paid trial signups in 2 weeks
  • How to match your marketing message to festive season celebrations
  • What a paid trial is and how it works
  • The missing factor in most paid trial promotions that robs your success
  • Why Facebook Marketing is not enough
  • And more

*Need help growing your martial arts school? Learn More Here.

TRANSCRIPTION

Hi, this is George Fourie from martialartsmedia.com. Today, I'm going to be talking about paid trials, how they can help boost your sign up rates for your martial arts school or your martial arts gym, how you and use this festive season and back to school and all these events to really amplify your results, and I'm going to be talking about the one key factor that everybody is not doing with paid trials that is literally robbing you of your success.

In the last few weeks, we've been helping one of our clients with their paid trial offer. We've been helping them optimizing and tweaking it and really adding a few elements to skyrocket their results, and that's really what happened. We managed to help them generate 86 paid signups within two weeks – that's 86, 86 paid signups within two weeks. And just last week, I was interviewing somebody else on the Martial Arts Media business podcast, who's really taken this paid trial concept and they've restructured their whole process of enrolling people that actually eliminated everything free and everything goes through the paid trial feature, which in a way helps them not to focus on selling, because that's just what it is. If you want to start training, here it is, you join, pay the trial and you train with us and you assess it from there and you walk away with value either way.

Having this in place eliminates a lot of the time wasters and there are so many benefits to it, and I want to get into that because there are a few things that I'm going to be talking about here, that you can do right now to your offers to optimize your results and this can be done during the right season. At the time of recording this, there'll be the whole back to school trend coming up – there's always going to be a reason to market, so you can adjust your offers to match what is happening in the environment. Right now, it will be Christmas, that's almost over, but there's always things like back to school and New Year's and New Year's resolutions and so many things happening.

So, first and foremost, 86 paid trial sign-ups in two weeks. Now, taking a step back: if you're not familiar with the paid trial, to explain the basics of it, it is basically having a front end offer, something that's very cheap, whether it's 30, 50, a 100, but something that is affordable for anyone to take and then providing a free training trial, which can be two weeks, three weeks, four weeks or a few classes, or whatever suits your establishment and it's something that you've got to test.

Ideally, try to give away something physical as well, maybe a set of gloves for kickboxing or a uniform. Putting that in place is a lot easier for people to decide, because even if they might get a free trial they think, “Well, free: I'm going to come in and they're going to try and sell me something,” whereas, when you're just paying a once off amount, a small amount, you can justify it and you're getting something that you can keep, physical, gloves or a uniform or something and you're getting some training. In a way and strangely enough, you put an offer like that in the front and now you are eliminating a lot of your sales headaches because that's just what it is: you buy it for $50 and this is what you get or whatever the offer is.

So, how did we take this type of concept and how did we get to 86 sign ups within two weeks? There were a few components that were in play. Now, I can't stand here and tell you “Do this and you're going to get 86 sign ups,” because there are a lot of components in play. And a lot of this also depends on what type of marketing you have been doing, how familiar people are with your brand, what time of the year it is and how the offer applies to that as well.

So always be thinking touch points: if you aren't out there marketing, how many times have people interacted with your brand? What have they seen, what have they seen on social media, have you provided value to them and content or something, or do they just keep seeing the same offer? Because if they keep seeing the same offer, there is no urgency to take up that offer. They know that they can contact you at any given time and take up that offer. So when you want to create a rush of people, then it's key to do a few things.

One, you want to set a deadline that you can only get it within this time frame, and that means obviously that if you are running a paid trial offer, that you've got to change it up, you've got to provide something different from value. There are a few ways that you can go about this. You can for one, just have that one offer, but create maybe something different, like a waiting list, and only open up at certain times.

I know that sounds crazy to a lot of people, but you can do that because you create a rush of buyers, because there is a deadline on when people can get in and they know that there is a chance that they are going to miss out. Or just go ahead and if you want to go on a craze or something like what's happening now at Christmas time, or it's Easter, or whether it's back to school, tie your marketing to that message and put a strict deadline to it. So a deadline that people can only take at this point in time and that's it.

Now, the marketing components we used for that was Facebook, they were doing a lot of Facebook marketing. Basically, targeting different audiences and their fan page. Now again: if you've got a good following, this is going to help, because you're going to have all these people that are familiar with your brand that are going to take you up on your offer, if the offer is a good match for them. Then we also did strategic email campaigns and we really drove to the deadline of when the cut off is and when they have to take up the offer and when it was five o'clock the cutoff, we took the page down, so people could literally not by at that time anymore.

So you also can't be fake and false scarcity, people see through that and your local business and you don't want to go down that track of creating false scarcity and people can just get it at any time, because you lose credibility instantly and it just takes those few people to know and spread bad rumours about you, so you don't want to do that. You want to be genuine and authentic in how you do it. So, email marketing, Facebook marketing, direct marketing and putting a direct deadline on that.

Now, one thing that we also did that was the icing on the cake is, we managed to put a system in place where people could double up on their order at the end and this was quite an advanced sort of process that we took with the shopping cart that really, really elevated the results. But those are the basics, if there is one thing that you can take away is put that deadline in place and create something that gives a bit of a wow factor that people can really, really benefit from.

If you want to do something similar and you want to take up a campaign like that, you can get in touch with us, this is the kind of stuff that we do on a day-to-day basis, is put these types of systems in place. We handle all the tech side, we create sales copy for your offer that really supports it and goes with the trend and put strategic things in place that drives people to that deadline.

So if you want to take advantage of something like that, you can just get a hold of us on martialartsmedia.com. Get in touch with us and ask us how we can create a strategic offer for you that drives people to a strict deadline and hopefully, you can skyrocket your results. And hey, if it's not 86 paid member sign ups, I know a lot of school owners that would be happy with 10, 20, 30, 40, whatever the number is. So results will obviously vary, but it's something that can be put in place for your marketing and it's something that we can reuse all the time for different offers and I can explain that more to you.

So if that's of interest to you, get a hold of us on martialartsmedia.com – thanks for watching, I hope you got great value from this and I'll speak to you soon. Cheers!

 

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