149 – What Happens When All Your Martial Arts Leads Are “Tire-Kickers”

If you’re running Facebook ads and all your martial arts leads are tire-kickers, your problem might be two-fold. Here’s the fix.


IN THIS EPISODE:

  • What’s potentially causing the wrong quality of martial arts leads
  • The pitfall of labeling your martial arts prospects as tire-kickers
  • How better Facebook ads attract better martial arts prospects
  • Fixing low-quality martial arts leads with paid trials
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

Hey there, George Fourie here. Welcome to another Martial Arts Media™ Business podcast. Today, I want to talk about your martial arts leads being tire-kickers. What if they are all tire-kickers, non-responsive, or just the wrong demographic or bad quality when you are running Facebook ads, Google ads, or from any other marketing source?

I’m going to dive into the details with a few little twists to this conversation. For show notes and all the resources of this podcast, head over to martialartsmedia.com/149. Let's jump in.

What happens when all my leads are tire-kickers? They inquired via the website, Facebook ads, or Google ads. They've put their hand up, disappeared, or never put their hand up. We can't get hold of them, and that's that.  All the leads are tire-kickers, or they are responsive, but they're just the wrong type of lead.

They won't fit the culture of your club, or they won't be fit for the products that you have, the martial arts services that you offer, and the classes that you run. These are all things that can be fixed within your targeting, quality, and messaging.  But here's the danger. I want to address the danger of labeling all your prospects as tire-kickers.

A few of my members in our Partners group brought this up: I love you, and you're not being singled out. Actually, I can count about six or seven encounters where this has come up, and that's just this year. So, you're definitely not being singled out. This is done with love. I hope that this is helpful for you and for you, the listener, as well.

Labeling all your leads as tire-kickers. Here's the danger. Let's say you're running an ad campaign, and you've got 20 to 30 leads in your CRM. It's just a list of names. And you get one bad response, two bad, three, and all of a sudden, your sales mojo motivation dies out.

And you're like, “Oh, really?” They’re all tire-kickers.  Maybe it was only three, maybe it was five, but all of a sudden, you give everybody this unanimous label. Now, what if you took those 20 to 30 people off the list and put them all in a room together, all in a room together, or all on the mats? And you looked at all these people, all their faces, and they all put their hand up.

They responded to your ad, right? Can you look them all in the eye and say, “You're all tire-kickers. All of you are wasting my time. It's like all of you got together and collectively decided that you're going to waste my time.” A bit unrealistic, right? But it's very easy for us to look at a lead list and then throw a label out.

The danger that I want to address is it's their fault and not yours. So, immediately, you relinquish all responsibility for the leads, not furthering the conversation or signing up, and it's their fault and not yours. Now, I'm not here to debate whether that's true or not because there can be parts where it's their fault.

But if it's all their fault, you've got no room for improvement. They've got nothing that you can fix. You could never really say it's them. And yep, I come from an old school sales training where things were beaten down into my brain, not literally, but the message was enforced all the time—that it's never about the prospect.

You're the sales guy. It's your job to be persuasive, engaging, have charisma, and actually engage in a relationship. Sell the program and actually get them interested. Uncover the underlying objections or problems that they are facing and the reason why they put their hand up. Maybe they are super paranoid about taking this first step.

There's a lot there to unpack. This whole process between them putting their hand up and saying, “Hey, I'm interested,” and to actually go ahead, it can be a little fragile process.  And so, we have to take it with care that this person is stepping potentially into an unknown territory.

They've never trained in martial arts before. They don't know what it's about. They've seen people beating each other up at UFC. They've got these perceived concepts of what it can be like completely untrue, but they have all these things going on, or it's super personal, right? There's something that happened in their life that they really need this.

And sure, as hell, they're not going to tell you after one message or phone call. We have to respect that part of all this. So, how do you get better at this? Well, a 100% percent responsibility. 100% responsibility. It's your responsibility to fix it. Let's look at a few examples. All right.

Well, you are running an ad campaign. You're running an ad campaign, and maybe you have the luxury of getting hundreds of leads. But the quality is bad, and that could be for demographics. You live in an area that's a low socioeconomic area, and it's just the quality of leads that you get are not people that are going to afford your services.

If that's the case, well, then you've got to look at the options to mitigate that. A couple of things that you can do is have a good front-end paid trial offer, or we do things like in Messenger, where we use gated questions. We ask people if they can afford to invest in their health, the well-being of their kids, themselves, and so forth.

If that is a problem, we can address that and modify that as we go. If it's messaging, well, messaging can be fixed by knowing the process of how to take people from that first engagement and position yourself as an authority. Make sure you appear as a human being, not just a company logo.

I'm talking about Facebook ads here. If you're running Facebook ads, you're running it to a page; all that they see is a logo. They don't see a human. So, you got to insert some human elements in it—not just an AI bot, real human elements—so that people know that they're talking to a human, and that way, you get a cool human interaction.

A further danger I see with the disconnect is the more disconnected you want to be from the actual marketing, the more this belief of an unsatisfaction of the quality of the leads and labeling people as tire-kickers. It really comes up because, number one, if you're disconnected from the marketing, you might be getting some cookie-cutter ad from an ad agency or something that you saw somebody else do it, run on Facebook.

You thought that was cool. But a lot of that stuff misses a lot of depth. A lot of depth of who are you? What makes you unique? Especially if they're seeing a lot of martial arts ads, right? What makes you stand out? What makes you so special? What makes you better than all of them?

And then, if you've got somebody helping you with ads, well, there's got to be a bit of a feedback loop because if on the front-end, and we see this often, that we look at ads and it looks like the ads are doing great because of the numbers and we see like 20, 30, 40, 50, 60 leads come through. But on the back end, they're not converting.

If that's the case, there needs to be a feedback loop that you can speak to someone like a coach or an agency that addresses the objections that are coming up on the mats. You can take that and you can add that to your ads, and keep optimizing your message.

That is the only real way to do it. There's no magic flick of the switch. I believe it's good to have models of ads that work. I mean, that's how we start. When we start with our school owners in our Partners program, rolling out ads is easy because we've done it so many times. Getting started is really easy, and getting some traction is easy, but getting real, real traction takes some refinement and takes some depth.

So, what can you fix? Targeting, messaging. If you're getting the wrong quality of leads, make sure you increase that. If leads are non-responsive, then make sure that you have enough touch points available where you can follow up. We go Messenger, we go SMS, phone, as well as email. That is four places where we can actually communicate with them from four options.

Most of that is automated except for the phone call, but that gives you a lot of touch points where you can follow up and make sure that you get hold of your leads. If you're following up through text, then make sure that you are positioning yourself as the expert. You know how to ask the questions and move people from curious to serious to sign up.

For us in our Partners program, we use a system. We call The Messenger Signup Method, and it really, really works well in the sense of when people don't want to pick up the phone because maybe they don't like being sold, or I've had about four phone calls today that I haven't answered. It's just because I don't. It's great to fly under the radar.

If you know how to have a conversation via text and get your paid trials or appointments booked, it's definitely the way to go. Anyway, I hope that's helpful. I'll catch you in the next episode.

*Need help growing your martial arts school? Start Here.

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148 – 3 Ways To Increase Your Show-Up Rate For Martial Arts Trial Appointments

Here’s how using an irresistible martial arts offer can almost completely squash your no-show rate for martial arts trial appointments.


IN THIS EPISODE:

  • Adding a human touch to automated messages with martial arts prospects
  • How to write a successful follow-up email sequence
  • Comparing free and paid martial arts trials
  • Using high-converting landing pages when you’re time-poor
  • Using The Messenger Signup Method to sign up prospects
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to another Martial Arts Media™ Business podcast. Today, I'm going to be talking about how to reduce no-shows.  Prospect inquires, books a trial appointment with you, but then ghost you; they don't show up. And sometimes, it's really hard to re-engage and get the conversation back going and get them to reschedule. 

So, I'm going to be talking about a couple of ways that you can reduce no-shows, almost eliminate them completely. Some are going to be simpler, and some are going to be a little bit more complex. There's going to be a few options for you to consider. I'm going to cover those. Make sure to head over to martialartsmedia.com/148. That is where we've got the show notes, downloads, and everything for this episode. Head over there, and hey, let's jump in.

Okay, some context first. I was talking at a martial arts business event in Texas late last year, that’s 2023 and was chatting to a lot of martial arts business owners that were experiencing a lot of no-shows. A bunch of these guys was using different types of marketing agencies and just various problems that were coming up, mainly no-shows. 

Out of the 10 leads that they were getting, only three were actually showing up—three to four. I’m kind of shocked, to be honest. That's like a really, really high no-show, right? So, there are a few things that you can do to mitigate this now. There are a couple of dangers and a couple of things to consider here, right? 

If you are trying to automate things as much as possible and be as hands-off as possible, that might be the price that you're going to pay, right? Is that you're going to have some no-shows, and there's going to be little investment of time and following up and doing things, but you're going to get fewer leads. You're going to be paying a lot more for leads to show up. That's just going to be the nature of the beast for you.

But, if you're keen to be a bit more invested and thinking, “Well, I want to get my dollars’ worth.” Like, “I want to really reduce the cost per acquisition of getting these students in, really want to bring that cost down, control it.” There are a couple of things that you can do, so let's explore them. 

Number one is, first up, just looking at the automation that happens, your automated follow-up sequences. What happens once a new trial, a parent or an adult books a trial to come and take their first class with you? What happens from that point? 

Are they getting automated email messages instantly and then timed all the way to their appointment? Are they getting text messages or follow-ups? What else? Is there some personalization? Maybe it's a real quick, like a video message—something that is a bit more personal. Because, let's face it, we're living in a world of AI automation, and everything is getting automated. 

The more human elements are getting removed, the more kind of numb you get to the messaging, right? Because it's almost like you're not responsible for answering to a human. So, you feel off the hook if you don't stick to your word for the machine, right? The more personalization you're going to remove from that process, you're probably going to be experiencing some form of no-shows. So, that's the first thing to look at. 

Look at what you can automate, but rather than automate, is there some personalization that you can do? It could be just grabbing the phone, doing a quick video message, and saying, “Hey, Johnny, I saw you're booked in for a class on X, Y, Z day. I’m really looking forward to meeting you. So is the team.” Whatever you want to do, right? Or show them around, etc. 

If you don't want to be that specific, the way you can get out of that is to say, “Hey, George. I just wanted to say thanks so much for booking your class.” You can introduce yourself, but make it a bit more automated, but still have a personal feel to it. That's one thing you can do, right? Optimize your automation, but then insert some form of personalization that makes it a bit more personal if that’s what you want—human to human. All right. That's option number one. 

Option number two is to change your trial. Change your trial format to a paid trial system. If you're running free trials, this is pretty much what's going to be happening, right? Is that booking for the first appointment? When somebody is paying for the trial, and it's a paid trial, then that does change the concept. 

Now, I've spoken a lot about paid trials on this podcast, not going to go into that right now. I will leave some links in the show notes where you can access those. You know, just looking at the comparison of free and paid trials. But what the paid trial is going to do for you is if you are selling a paid trial and you actually focus on collecting the money upfront, now you've got a prospect that is first up a customer. They've given you money, and they're going to be way more committed, obviously, to show up. 

Using a paid trial, but then actually getting them to commit and making the payment before coming, that's going to really increase your shop. It's probably going to solve the problem 100% completely. Now, pros and cons to this: you've got to sell the trial and collect the money. How do you do this? 

Well, with our ads, what we mainly focus on is what we call The Messenger Signup Method, which is a system that we use to sign prospects up via text; flies under the radar, and you're going from taking prospects from curious to serious to signed up. That is a process we take. We sell the trial first, collect the money, and then get them to book the trial afterward, right? 

They’re already financially invested before booking the trial appointment. That changes the frame completely, right? Because if someone's giving you a couple of dollars, it means that the trust element is out of the way. They feel comfortable enough to actually give you money, and it's going to definitely increase your show-up rates.

Number three, what if you don't want to be messaging people and you don't want to be spending any time on the follow-up? This can be done, but you must be aware of the fact that you're going to need to spend some money to collect data to be able to optimize this process. What are we doing here? In this process, we are running a paid trial with the numbers here are important. 

We play with different numbers to make this a complete no-brainer offer and make it really easy for people to buy, and we send them directly to a landing page. So, they go directly to a landing page. The landing page does all the selling of the paid trial for you. It's got proof of testimonials. It’s got the irresistible offer worded in the right way so that it communicates value, and people can go to the page directly and buy the paid trial. 

So, the benefit here is you've taken all human elements out of it. The prospects have actually got to buy it. The cons are if you don't know how to structure a page with all the correct elements that are going to make it convert, then you're going to be testing for a long time. We've done a lot of tests on this. 

We stopped tracking that formula, that structure at about eight or 9000 trials. We stopped tracking it. Now, we've simplified it and we keep optimizing it a lot more. We've got a lot of data behind it. It is 100% doable. You've got to be in mind in the beginning, that you're probably going to pay a bit more to acquire a student because you've got to optimize the landing pages. 

The risky part of this is, if you don't know what you're doing, don't do it. I won't be like–what's the right word? I won't boast or say I know everything because I think I know enough to know that I still don't know anything because the data decides. Even for us, we can put our best foot forward, and our best tests, and then we still have to optimize. 

We still need to optimize every time there's a hundred clicks on every page. We still need to look, compare, and do optimization, but when you hit that sweet spot, it definitely is super helpful. Those are the strategies.

So, real quick, just for a recap: Improve your automation and add some human element to it. Number two, go for a paid trial and start supporting the sale via messenger by selling the paid trial. Number three is to get a well-designed landing page. You can ask us about how that works and which formulas, and concepts work, and go for it that way. 

A couple of things to note: Things that we've got that will definitely help our irresistible martial arts offer formula, how to structure a paid trial in the right way with the right numbers, and we've got a few shortcuts on the right numbers that convert the best, and then using The Messenger Signup Method and our landing page structure for paid trials. That's it. 

I hope that is helpful. Any questions should be a message where you listen to this episode and I'll catch you on the next one. 

Have a good one. Cheers.


*Need help growing your martial arts school? Start Here.

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147 – Buzz Durkin: The Martial Arts Master Of Lifetime Student Value


Discover how Buzz Durkin, the headmaster of Uechiryu Karate, effortlessly keeps martial arts students for as long as 52 years.


IN THIS EPISODE:

  • Internal marketing – a strategy used by Buzz Durkin to attract new students
  • Community building within a martial arts school
  • Teaching beyond physical skills and the importance of using the physical curriculum
  • What is AAA theory – Awareness, Appreciation, and Action, and how is it important to martial arts students
  • An overview of Buzz Durkin’s Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life book
  • Charging fair tuition for martial arts classes
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business podcast. Today, I am interviewing a true master in martial arts and business, Buzz Durkin. I was really fortunate to spend some time with Buzz when I hosted our Martial Arts Media™ Intensive event, which was part of the Bushi Ban Power Week hosted by none other than Grandmaster Zulfi Ahmed.

As part of the Bushi Ban Power Week, we hosted the Martial Arts Media™ Intensive, and I had Buzz share a talk in regards to retention and keeping students for life and how they basically work all their marketing from the ground up. I was so inspired by the speech; well, so was everyone else. He got a true standing ovation, and I invited him to speak at one of our events online, which is the Partners Intensive. Our members were just blown away by the information. I wanted to bring that over to you as part of the podcast, so I'm going to share a video on this page. If you want to go visit it, martialartsmedia.com/147.

Buzz shared a video during his talk showing how every Saturday, how much experience, and how many black belts they have. It ranged from four years to, I think, 44 years of experience, and I can't recall counting. There were at least 20, 30, got to be like 30 people at least.

Anyway, Buzz is truly a master at keeping it simple, keeping students for life, and he's got some valuable strategies to share. So, without further ado, jump in all the show notes on martialartsmedia.com/147. That’s the numbers one, four, seven. Jump in. Let's go.

GEORGE: Buzz Durkin, welcome to the Martial Arts Media™ Business podcast.

BUZZ: It's my pleasure to be here. I'm happy to be here with you, George.

GEORGE: Good to see you again, and we'll loop back to that story. But a question I always like to ask first is, what's the number one thing that you do to attract new students into your school?

BUZZ: Well, the number one thing we do after all these years that's evolved is internal marketing. We do internal marketing with some social presence, too. We do a lot of posting on Facebook, and Instagram, just about every day or at least every other day. Our main venue for acquiring new students is through internal marketing. Parent's nights out, pizza parties, and birthday parties, where we encourage our students to bring their friends, inviting their friends and school teachers to our black belt promotions.

So, we concentrate mainly on the student body that we have and how can we grow that family from within primarily.

GEORGE: Very interesting. So, everything from the inside out. And so, when it comes to promotions, you're still sort of doing a little bit of outbound because you're saying with the social and so forth, but the focus is what's happening internally and making that the message to attract more students?

BUZZ: Yes. We like to make our students raving fans, and we like to make our students want their friends to study and train with them, whether they’re five years old or 50 years old. So, we try and provide a high degree of value in every single class so that the students will want to talk about what a great experience they had. And like we say, we don't teach good classes here. Every class has to be a great class.

And I think the marketing– I think anything starts on the floor. I think it all starts with good instruction. You have to have something of substance that you're teaching, and you have to do it in an effective way. I think it all ebbs and flows on the quality of instruction on the floor. Everything should spring forth from that, I think.

GEORGE: I know you're the master at keeping students, and I want to tell this little backstory. So, we met officially for the first time at Grandmaster Zulfi's Bushi Ban Power Week, where we got to host our event during the Power Week, which was the Martial Arts Media™ Intensive. Buzz Durkin was one of the featured speakers. You shared a video during your talk that I can't recall how many students there were, and I'm probably, if that's okay with you, I'll share it within this podcast, just in the show notes so that people can see it.

But you had, I think I counted about at least 20, 25, 30 students that have been with you from four years to about 50 years. Is that right?

BUZZ: Yeah. Yeah. We let one junior black belt in there. There was one four years, yes, but that is correct. That's correct.

GEORGE: What keeps that level of community, unity, and commitment? Because I mean, yep.  We love martial arts, and we love dedicating ourselves to the art, but staying to the course for that long, there's got to be something more to that, right?

Buzz Durkin

BUZZ: Well, I think a lot of teachers think of the martial arts, regardless of style, of being one dimensional, physical, develop that side kick, develop that armbar, develop that spinning back kick. It's multi-dimensional. My philosophy has always been that if through your physical curriculum, through the physical curriculum of doing the side kick, the punch, et cetera, if by doing that, if you can show your students or the people who are studying with you how to develop mental, emotional, and even spiritual strength, they'll stay with you forever.

And the reason is they need their mental strength. They need that emotional strength more than they need the physical strength out in the real world. I mean, what is a student more likely to use on a daily basis? A spinning back kick or courtesy or self-control? So, I think the secret for us has been that we're able to use our physical curriculum and, through the physical curriculum, make the students aware of the fact that it helps them mentally, emotionally, and spiritually. When I say spiritually, I don't mean in a religious sense but in an attitudinal sense.

I think having an approach that is multi-dimensional, and everything's based on the physical curriculum that's why they come to us. That's why they do martial arts. They want to learn how to defend themselves, and that's critical. But that's not the end all be all if you want to keep students making it a part of their lives.

I think what happens is there's so much negativity out in the world. It can drain your batteries. It can make you whether you're an adult who has an obnoxious boss at work or whether you're a young person who's having a tough time in school, the outside world can drain your energy. I like to think of the people who come down to the dojo. It's recharged their batteries. Recharging.

Why are they being recharged? They're being recharged because they’re being in a supportive group. They're being with friendly people. They're being with cooperative people. They're being with people who want to get better like them, sharing the same goals, and that stuff doesn't get old. So physical alone gets old.

I'm the best bar in the dojo. I can beat everybody up in the dojo. So what? In the scheme of life, what does that mean? It's important to have those skills. I'm not saying that it isn't, but it doesn't get all that.

I need my self-control. Someone cut me off in traffic driving the car. Do I lose my temper, or can I take a deep breath? If a good teacher relates what's going on on the floor with these types of incidents outside the dojo, I think it's going to make people want to keep coming back. It's really a unique community that we all have.

It's more than lifting weights. It's more than going to the gym. It's a unique community where the body, the mind, and the spirit are all developed. And we all know this. I don't want to sound cliches, but it's important.

We have the ability to do that through our wonderful martial arts. The teachers that do that will find the students want to keep coming back to recharge their batteries. Keep coming back to recharge, and they'll use your dojo and your school as a place to do that. So that's what I have found, and that's what's worked well for us. So, it's not unusual on a Saturday morning for us to have 30 plus black belts, all of whom have been studying for at least 25 years.

And these aren't senseis. These are just people– adults who want to enjoy it. Another thing that happens when you take that approach is you develop a wonderful sense of community, a wonderful sense of, not to be too corny, but a wonderful sense of family. People like to come in and develop friendships over the years.

Some of the best friendships are through the dojo, coming to a class, and seeing my buddy I haven't seen in a week or a couple of nights. It's wonderful.

GEORGE: I love that. In a practical sense, we've got the direction; it's more about not so much about the physical, well, it is about the physical, but way more high level.

BUZZ: Physical plus.

GEORGE: Physical plus, right? So, let's talk about that plus, like, in a practical sense. Because you've got your curriculum, and you've got the things that you're teaching.  How, on a practical level, do you teach all that on the mats?

BUZZ: Well, let's suppose we have a student who we know is lacking in confidence. We work with that student in developing confidence and saying how important confidence is in life, et cetera.  So, when the students are ready, we set them up for success. We might have that student perform individually in front of the entire class. Set everyone off to the side and have the student do a particular technique, a different kata or kumite, or whatever.

And just by doing that, getting up in front of supportive, friendly, happy people, they gain confidence. Before that student would leave the middle of the floor, we'd say, “Now, that's the same confidence you can use in doing your sales project or your sales presentation tomorrow.”

Same thing with the kids. If someone's shy or introverted, we set them up so that they can come out of that shell a little by doing something, maybe in front of the class or in front of several of the teachers. And we always relate that to, “You can use that in school tomorrow, can't you?” or “You can use that at work. You see how easy you could do it?”

So, using the physical curriculum– and I don't want to sell that short. I mean, the students have to be in shape.  If you teach fluff, they'll never come back. But if you can teach something that'll stick with them, mind, body, spirit. It's like, I really believe we need– everyone needs to be charged up.

There's so much that will drain. It’s support from one student to another. One of my favorite sayings is, “As the individual gets better, the class gets better.  As the class gets better, the individual gets better.” It's a mutually symbiotic thing that the class gets better, and I'm a member of that class.

I can't help but get better physically, and mentally, showing more self-control. I mean, the self-control that a black belt may use working with a junior student, we articulate. That's the same self-control you're going to use X, Y, and Z outside the dojo, you know. The same type of fear that's overcome by sparring with someone in a safe way in the dojo is the same kind of fear you'll overcome when you have to do a project at work or things like that.

I know I sound like a broken record. I keep going back to it, but I think it's so important if, through your physical curriculum, you can develop it in your student’s physical, mental, spiritual, and emotional strength. We all need emotional strength. Let's face it. I think you'll be well-served, and students appreciate that. Students have become aware of how much the dojo has helped them, and even people who leave will come back.

I mean, this week alone, we had two black belts come back. One of whom has been away for 13 years. The other has been away for four years. So, they felt the need to get back into the camaraderie of the dojo, the support of the dojo, and the physical excellence of the dojo.

GEORGE: I love it. So, it's really subtle in a way you're teaching the physical, but always noticing where this applies in life.

BUZZ: Yes. Yes. And I think that's very important. It's my opinion. If it's just physical, physical is important, but if it's just physical, that's not a reason to keep a 45-year-old man who's been with, you know, it's got to be more than physical. Along with the physical. Am I making any sense?

GEORGE: Hundred percent. You apply. Talking Pasadena.  I invited you over to speak to our Partners’ group online, and they were really thankful for that.  Again, Buzz, you were the favorite of the event. I just got to tell you that.

BUZZ: You say that to everyone.

GEORGE: No. Well, you know, I've got to say, like, I know, I know. I know, we don't have egos in martial arts, right?

BUZZ: We martial artists don't have any ego, right?

GEORGE: No. Nothing. Not at all. But when you put up a three-day event, and you put in all the effort, and you hear that, you know, you weren’t the favorite, it's something that you've got to process. I'm kidding. But yeah, our members were really thankful for you sharing all the strategies and philosophies. One thing that stuck was a three-step process that you use within awareness and taking action. Do you mind sharing that?

BUZZ: Yeah, we call it AAA theory, and you have an awareness of what's going on, an appreciation for what's going on, and you take action. I think it's so important to be aware of what's going on at your school. Don't hide behind a desk. Don't hide in the office with the door locked. Having an awareness of what's going on. By the way, isn't that what we teach? We teach awareness on how to become more aware. So, awareness, appreciation, and action.

Our teachers are always looking for reasons to do that. That I used was, and this was not too long ago, I walked by the men's changing room before a class, and one of our students, who's been with us for a while, said, “I bought a new truck.”  My ears picked up, and he was talking to his buddies in the changing room about how he's got this new truck. He's so thrilled with it. He's so happy with it. It's beautiful.

So, we came out to the dojo, and before class started, I said, “Hey, congratulations on your new truck. I heard you got a new truck.” “Oh, I did, Mr. Durkin. It was great.” I appreciated the fact that he was so enthusiastic about it, that he told his buddies about it, and that he was very excited about it. So, I showed an appreciation.

I said, “Congratulations. Good for you. I think that's wonderful.” Before I went home that night, I took out one of my little note cards and said– no, but I take it back. I took out one of my note cards and I said, “Congratulations, Dave, on your new truck.” The next morning, I went up to the local gas station up the street, and I got him a $50 gift card for a tank full of gas. Nowadays, a quarter tank full of gas.

I sent that $50 gift certificate with my personal little note, and I just wrote, “Happy motoring.” An old expression, happy motoring, and sent it off to him. And when he came in next week, he was telling everybody, “Oh my God. Look at what Mr. Durkin did. Look at the dojo did.” And I thought he was just so appreciative.

Now, here's the other side of the coin. He's a third-degree black belt. He's been with me a long time. His two children are junior black belts.  All the income they have paid to the dojo. What's $50? It's like nothing. It was a no-brainer. It's $50 out of pocket versus thousands of dollars that he's paid on martial arts training for his children.

Another example is awareness.  Not a class goes by.  I'm not teaching a junior class, for instance, and I'll still go out and shake hands with all the parents. I think that's critical. I welcome them like I'd welcome them if they came to my house.  And I saw a mother whose younger sibling was sitting next to her, who's not a student.

Her brother was on the floor as a youngster. And the mother said to me, “Look at little Joanie, she just got a Kindness Award. A Kindness Award from her class at her elementary school.” And I said, “That's great little Joanie. Congratulations.” I had an awareness. I was glad I found out about that. I showed appreciation for it.

I said, “That's very meaningful. That's what martial arts is about, too, being kind to people.” And before I went home for the night, I wrote a little note saying to Joanie care of her parents, of course. And I said, “Congratulations on getting your Kindness Award. That's wonderful.” Two, or three sentences.

Well, you would have thought the next time they came in that they won an Academy Award, you know, that the mother was thrilled and it was so nice. It's very interesting. I'm a strong believer in handwritten notes.  What do we get in the mail? In America, we get bills, junk mail, and very little personal mail.

What we have found is when we send out these notes, so often they end up on the home refrigerator, tacked to the refrigerator for everyone to see.  I call it the AAA, where you have an awareness of what's going on outside the school with your students and appreciate it. Take an appreciation for it even though it may not be that big a deal to you, and that's no good unless you take action and acknowledge it. I think we do a pretty good job of doing that, along with AAA theory – awareness, appreciation, and action.

GEORGE: It feels like the personal note always loops into this strategy, right? It’s always the thank you, the appreciation part. The action and appreciation part is always based on showing appreciation through physical notes. Almost always?

BUZZ: Almost always. I mean, depending on the situation. We'll make phone calls.  George, this is going to sound really weird, and I don't want people listening to think I'm too weird, but it's not unusual. On certain students’ birthdays, we'll call them up and have two or three members of the staff sing birthday to them.

GEORGE: That's epic.

BUZZ: Just why? Because it's fun. We don’t take ourselves too seriously. I think it’s important to be self-deprecating. Through cards, through phone calls, through messages, through private messages. I don’t think you can communicate too much, and I think you should not be afraid of communicating with your students. Everyone likes to feel special. You like to feel special, I'm sure.

I like to feel special. Every opportunity you have to make your student feel special, he's going to reaffirm the fact that, “Man, am I glad I'm here?”  I think every teacher who's teaching martial arts has the opportunity to make their students feel special. I'm not talking about rah-rah, way participation awards, yeah, yeah, yeah.

I'm talking about balancing that with something of substance, something that could save someone's life, something that could keep somebody out of trouble, and a place where someone develops so much confidence in themselves that they never have a need to fight. You can develop a place where they have so much confidence in themselves and they're having a great time doing it.

The students will just stay.  Again, I'll keep going back to multi-dimensional. Now, I come from very traditional styles called Uechi-Ryū, UECHI, Uechi-Ryū, it's an Okinawan style of karate. We have four kumites, two-person pre-arranged drills, and we have eight kata.

And that's all we have. That's what we do. But we're able to integrate all these things into what's happening outside the dojo walls than what's happening inside the dojo walls. You know, what's important and to keep people coming back is your belief as the sensei in what you do. Your belief in what you do.

The students, if they see something in you, they like. If they see something in you, they admire. If they see something in you, some skill that they want to have, and they realize that you got that skill through the curriculum you're teaching them, they'll buy into it.

GEORGE: Very cool.  I love it. I want to check just more about a little bit going into your history because I was looking– I saw that you opened your first martial arts school in ‘74. That's a good three years before I arrived on Earth. So, it goes back.

It feels like you've got this such a strong, obviously devotion to your martial arts, but then it feels like these traditions have– it's very simple what you do, but you do it so elegantly and with such focus and it's obviously just paid off heaps and bounds to your success in the industry and, mind, body, and spirit.

Where does all this originate from? Is it coming all the way back to the roots that this evolved from, or maybe I can ask it in a different way, and that is, where does Buzz Durkin get recharged?

BUZZ: Well, that's very interesting. I started my training in 1966, and times were very different then. Martial arts schools were small, dingy, dirty, and if you wanted to really train, you'd have to go up onto the fourth floor of a building to get to the dojo. You know, no one rented space on the first floor. It was too expensive, and it always bugged me that the martial arts schools were like that.

No showers, no good facilities.  They weren't ventilated properly. And yet health clubs at the time were springing up all over America and beautiful facilities. And why can't a martial arts school be like that? One of my missions was to build our own school and have it built to custom to our design and make it a place where a student would be proud to come. A place where a student would be proud to show their friends. This is where I work out.

In 1974, I opened the dojo. For 14 years, we rented a space of about 1800 square feet with the goal of someday building our own school. That dream came true in 1988. We built our own freestanding building, 8,000 square feet. It's beautiful. It's got hardwood floors, showers, locker rooms, the whole thing

Thirty-five years later – in 1988, it still holds up. People come in, and they think it's a new building.  I know, George, how much martial arts training helped me.  I know how much it helped me and what it's done for me in my life. And if I can give back just a fraction of that to even one student, I will consider my mission as a success.

I know how much it's helped me and what it's done for me and, as time has gone on, how it's enabled me to make a wonderful living, and, if I can have that happen to the students who study with me, that'd be great. You know, one thing I'm very proud of is that we have an association. 12 of my senior students own their own dojos. They make a wonderful living teaching. They're all professional martial artists, and it's just a wonderful thing to see. We all get together for seminars, black belt testing, and social events.  You know, I don't know. It's like everyone listening to this call: you love martial arts.

And in my opinion, there's nothing better than it. So, what got Buzz Durkin? I know how much it did for me when I grew up. I grew up in an upper-middle-class family, never got into fights, never got into– never was troublesome. I went into the service for a couple of years because I had to because everyone was doing it at that time. I just thought martial arts training karate would be something good to know as I go off into the military.

I never had a dream that I'd be doing it full-time 50-something years later. That's what happened, and I don't regret one single day of it.

GEORGE: Amazing. Buzz, before we wrap things up, I want to ask you about your book, Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life. I actually wanted to have a copy in my hand, but I don't.  It's in the mail.  There we go.  I love it.

BUZZ: I always have a copy of the book around somewhere.

GEORGE: Can you share a bit? What is in the book, and what are the philosophies around that? Knowing what I know of just being in your presence for two of your talks, is that sort of the foundation of the book, or tell us more about the book?

BUZZ: The book is a hundred percent truisms and all anecdotal stories that I have, anecdotal stories that I’ve learned, that I've lived through during the past, at the time I wrote the book several years ago, forty plus years of teaching and working with people, working with different people. The first part of the book is loaded with anecdotal stories that I'm sure every martial arts teacher has experienced.

I talk about how I dealt with that anecdotal experience and what it taught me. And how I learned about human nature because of this anecdotal experience that I had at the dojo. Another section of the dojo goes to examples of great customer service, how to be aware, and how to be appreciative.

We have a section there on outstanding student service. The last section is basically on running the business and techniques and skills to acquire a successful dojo, whether saving a certain percentage of your income every month or planning ahead. It's basically a little bit of my starts, my history of what got me interested in the martial arts, anecdotal stories that have happened through the years, student service tips, and, quite frankly, business tips

And, you know, one of the things that got me, it keeps me excited is I started my karate training in 1966 with George Mattson. I don't know if that name rings a bell. He was the first American to receive a black belt in weight in Okinawan Karate, Uechi-Ryū Karate, and believe it or not, he's 86 years old. He's still teaching two or three times a week down in Florida.

I still have my original teacher after all these years, which I think is, I'm very proud of. He's been an inspiration to me. I think primarily what I've learned from him is perseverance. You know, when we went ahead to– and my dream was to build our own school.

I was mocked and laughed at. Realtors, “You're crazy. You'll never get alone. You'll never get that kind of money to run a karate school.” In those days, karate schools were little storefronts, you know. You could roll up the rug, take down the heavy bag, and be gone

And from my teacher, primarily perseverance. Stick with what you want to do. Believe in what you want to do. Don't listen to the naysayers. I think that's great advice for every martial arts dojo owner.

If you want something, go for it. There's nothing that can hold you back except your own personal beliefs.  We teach people to believe in yourself and be self-confident. We have to be that. We can't be afraid to ask for X amount of dollars for tuition and say, “This is the greatest thing you'll ever do.”

And the lack of confidence to say, “This is what I should charge fairly.” That makes any sense. The other thing that I find as time goes on and we're celebrating our 50th anniversary, and I think all true martial artists will find this to be true, it's a joyful experience, and it gets more joyful as time goes by because you understand it more. The more you understand it, the happier it makes you.

I really believe that if a young school owner is out there, keep at it, stick with it, and plow through it. It's a wonderful experience, and we can do so much good for our communities by running a proper martial arts school. You can help so many people. It's just a wonderful, wonderful thing. I'm pretty excited about it.

GEORGE: I love it. I’m really glad that you mentioned charging your worth because I really feel you do a disservice when you don't charge your worth; where you might be.

BUZZ: I agree. A hundred percent, yeah.

GEORGE: –where you might be thinking you're doing people a favor, but you're not, because it's just true that when people pay, they pay attention. When they pay more, they value it more. You know, it can't be the best thing in the world if I'm paying next to nothing for it. So, there's got to be– it's got a way up; the financial, what I invest has got a way up with the quality of service that I'm getting.

Buzz Durkin

BUZZ: Yeah. Yes. If you don't charge– if you charge a pittance, that shows you the value you think of it. I mean, I get that so many times when I talk to especially young school owners, “Well, I really should be charging more.” Well, charge more and make it worth, you know. But one little tip that we do whenever we have a tuition increase, whenever we do, we add some value to the program, whether it's an upgrade in the changing rooms, whether it's an advanced, an extra class, whether it's a more private lesson or whatever.

So, we never go up on tuition without adding some value to what's going on here.  But I think it's sad when teachers will think that, “This is the best thing since sliced bread. It's great. We have the best program, but I can't charge that. That's too much. I can't charge that.”

And a lot of times, people don't understand how they should charge. They pick a number out of the air and say, “That's a good number.” That's not the way to do it, you know. You write down your pros and cons, your expenses, your income, what you need to run, not only your school but your household, and come up with a figure.

If I have a hundred students, I have to charge this. If I have 300 students, I have to charge this to cover expenses, et cetera.  We add so much to the community. The martial arts school deserves to make a good living. Deserves to make a good living. Every bit as important as any doctor in the community, as any lawyer in the community, as any CPA in the community.

And they don't do half of what the good that we do. I would encourage every school owner, especially new school owners, to be bold and, you know, back up what you say by charging what is fair, right? People will appreciate that.  People will appreciate that.

And I think, probably the highest tuition around, we have probably the biggest school around. You said it earlier. If you charge something the fair price of value, people will value it. You know, as historically, as I look, when our tuition went up, our retention got better. Isn't that strange? People valued it more, you know.

GEORGE: There's a famous copywriter, Dan Kennedy. I don't know if you've read any of his books.

BUZZ: Yes, I know who he is. Yes.

GEORGE: Right. Dan Kennedy's philosophy on pricing is you're only strategic, competitive edge in the market is to be the most expensive, not the second most expensive, not the third, but the most. And when you're the most expensive, then you've set yourself as a category of one because why are you the most expensive? Then people start to ask questions, and it's like, if you had to walk into a Mercedes motor garage versus a Kia, they are both great vehicles; they both get you from A to B, but Mercedes is probably going to have a nicer floor.

Salespeople are maybe going to be dressed more professionally. It's going to be a different level of experience. You're going to get a feel of the experience. Because you're going to

BUZZ: That is so true. Bingo. A hundred percent. That is so articulated well. That's very, very, very true.

GEORGE: Awesome.

BUZZ: We have a wonderful thing going on. I know you do a tremendous amount of good through your teachings and the opportunities you present to other school owners, so kudos to you. It’s a wonderful thing that we do, and let's keep doing it

GEORGE: I love it. Well, Buzz, thanks so much for hanging out. I much appreciate your time and it's always a pleasure to be in your presence and learning from you and your philosophies. I walk away and recharged, so that's amazing. Where can people-

BUZZ: Well, thank you. Go ahead.

GEORGE: Sorry. Where can people go and learn about you and if they want to reach out to you if that's an option?

BUZZ: If anyone wants to talk to me, they can reach out to me. I'd be happy to talk to any school owners. If you're interested in my philosophy and stuff, the book is on Amazon, and it’s done pretty well, actually.  I value our friendship very much. It was a pleasure meeting you for the first time, and every time I meet with you, I like you more. So, everything's good.

GEORGE: That's awesome. Amazing. Buzz, thanks so much. Have a great evening, and I’ll speak to you soon.

BUZZ: My pleasure. Thank you very much for the opportunity. Bye bye.

GEORGE: Bye.

How epic was that? Did you get some value and some insight from Buzz Durkin? What is the one thing that you can grab from this and implement in your school today?  Reach out to me wherever you find me on social, on Facebook, look me up, or shoot me an email at george@martialartsmedia.com, and let me know what is the one thing that you got from this.

I would love to know, and if you got a lot of value out of this, do me a favor, and please share it with one of your martial arts friends, an instructor, a school owner, and even better if you can tag me where you do that, I will give you all the praise for sharing this episode and passing on the magic.

All right. Thanks so much for tuning in. Remember martialartsmedia.com/147. You'll find the show notes and all the videos that we spoke about right at the beginning of all the black belts, and if you need help growing and scaling your martial arts school, we have a great community. We call Partners where we get together every week, we mastermind and share some awesome marketing strategies, business growth strategies, and so forth.

If you want to know more, reach out to our website, go to our website, martialartsmedia.com/scale. This is a short little form. Tell me a bit about yourself, what you have going on, what you're working on, and where you're stuck, and I'll reach out and see if we can be of help.

All right. Thanks so much. I'll see you in the next episode. Cheers.


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140 – Signing Up New Martial Arts Students With Dead Leads

Here’s a proven strategy to revive old prospects and re-sign former martial arts students through email, SMS, and Facebook Messenger.


IN THIS EPISODE:

  • How leads collected via Facebook Messenger, email, and walk-in prospects can be a valuable resource to reach out to nonresponsive leads
  • Having a conversation strategy that caters to potential martial arts students that are not ready to commit yet
  • How to restart a conversation with dead martial arts leads using The Conversation Carrots
  • The pitfall to avoid when reconnecting with dead leads and what to do instead
  • Using the 9-word Bullet Boomerang to boost student signups
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome back to another Martial Arts Media™ Business podcast. Today I'm going to be talking about signing up students with dead leads or leads that you have just forgotten about.

Leads that have inquired, they never signed up, or you were having a conversation with them and they ghosted you or just disappeared. Or perhaps you have those old students that left unless they left on bad terms and you don't want them back.

But otherwise, just students that left and something life got in the way and you didn't hear from them again and they left. So we're going to talk about a few simple strategies to restart the conversations with those dead leads, all students that have left, super simple but super profitable.

Hang around to the end. I've got a great resource for you, a PDF that we call Conversation Carrots. It's one of the most popular resources we have in our Partners Program, a really simple way to engage and start conversations. I'll give you the details at the end of the podcast, and how to access that. All right, let's jump in.

All right, before we get into the good stuff, a quick life update for any of you that have followed the podcast for a while and know that I haven't posted much on social in a while and done a podcast, this will take 30 seconds approximately.

So I'm recording this in 2023, February. In October last year, we decided to move the family from Perth to the Sunshine Coast. If you're not from Australia, that's equivalent to moving from San Diego to New York, it's that far, and that's what we did.

What decided us to move? Well in the mid-last year, we came here on holiday. I was hosting our first Partners Intensive, which is an event that we run for our Partners group. And we came on holiday the week before.

Absolutely loved it here, loved the beaches, and just loved the vibe of it. And we decided we wanted to do something new, that I'm closer to hosting events on this side of the country but also close to the states for travel and events that we want to host over there. And so we made the big move. That's it. 

Now, we're back and on track. The other thing that's been keeping us busy the last couple of months is onboarding new clients and working on a few cool things that I'm going to announce in the next month, a couple of weeks or so. Update done, right?

Let's jump into the good stuff. So how does one sign up students from dead leads?

All right, so let's look at a few scenarios. You have leads piled up in your Messenger. If you collect leads via Facebook Messenger, perhaps you have inquiries via Messenger or you have them from your website. So you have email leads, and you have them in your database, preferred.

We'll talk about that maybe a little bit. Maybe people walked in and you took down their details, whatever the scenario, you had people that were inquired but never joined. 

Now, if you had to track back the last few months, the last few years, how many of these people do you have in your database? If you still have them, we've got a few cool things that we can do with them and I'll chat about that in just a bit. 

All right, so these perfect prospects inquired, but they never joined. Now, I guess a dangerous thing for us to do is to make some assumptions about them, that they inquired, but now they're just not interested. Well, it could be, but it could also be just something else that happened that we can't control. 

Life got in the way. Maybe they were tied up in some other engagement and they just haven't had Covid, or maybe it's something deeper, right? There's a fear of what this whole martial life thing is about and they're just not comfortable stepping up and taking action on starting their training yet. 

Or one more option could be they just don't know who you are and they're just not sure about you. So they're just still doing a bit of their research, googling about having a look, trying to see if they can talk to people following, stalking you on all your social profiles, etc. That's them. 

Now, we could put them in the category of, look, they didn't inquire the first time and why would we need to talk to them? I mean, they inquired and they're not interested. Well, as we just discussed, that may not be the case. 

And so your prospects are going to fall into one of two categories. They're either ready now or they're not ready now. And the majority is probably not ready now. And so it's important that we capitalize on the ones that are ready to join, but then there's also the big bulk of prospects that come into your world and they're just not ready. 

Now, if you're doing paid Facebook advertising or any Google advertising, any marketing for that matter, you've invested some money into getting these leads. 

And so it's important that you have a marketing strategy that doesn't just cater to those that are ready now, but also those that are in your pipeline that might join later. So I want to talk about that strategy. 

So when you have people in your pipeline, well, how do you restart the conversation? Here's what I think is a bad way to do it. A bad way from my perspective would just be to shove more offers down their throat, never asking any questions, never starting a conversation, and just making an offer to offer, to offer. 

Now that might happen, but your chances of repulsing them and exiting your world by about offer number two or three is very, very likely. 

So what is a better way to do it? Well, let's look at how conversions work. Typically, before your prospects start training and start joining there is a conversation, right? There's got to be a conversation that's going to lead to them getting started. 

So if it's all about conversations, and we've spoken about this before, then why don't we just sell more conversations, because conversations will lead to the actual conversions? So how do we start conversations? How do we sell more conversations on email and social? 

Well, it's really, really simple, and we've spoken about these on a few podcast episodes, I believe on podcast episode number 44, is we start a conversation, we ask a real simple question. 

Now, there are a lot of names for these people, call them 9-word emails. We used to call them a Bullet Boomerang because a bullet sort of pierces through and then comes back, the conversation. 

But they've been termed in our Partners group as Conversation Carrots. Conversation Carrots, meaning it's a conversation, they're like something that you're dangling to start a conversation. And so if you think of a carrot in front of a donkey, it's kind of like bait. 

Well, I don't want to see it as bait, but it's a really simple way to start a conversation. We call these Conversation Carrots. And if you want to download the Conversation Carrots, you can just go to this podcast episode, which is martialartsmedia.com/140 for number 140. Just click the resources tab and you can download these.

So Conversation Carrots is a really simple way for you to start the conversations, start the conversations that can lead to a higher level conversation of whether are they ready to get started. 

So we divide these into a few categories. Mainly it could be super direct. Are you still interested in training in martial arts? That's super direct, but it could also be a bit more low-level, meaning a situational-type question. It could be how old is your child who's looking to start training in martial arts. Anything that really sparks the conversation. 

And so if you have a list of prospects, whether it's on email or Messenger or text message, you could just send out these little Conversation Carrots because all that they are doing is they are there to start a conversation. That's it.

A good way to complicate this is to give the answer already and say, are still interested in martial arts, insert offer here. No, now you've just given away the whole reason why you sent this message and it kind of destroys the whole purpose of it. 

So keep it super simple, and make it conversational. So if you have old prospects and also students that have stopped training with you, they also fall under this category. So students that trained, maybe you changing seasons and you know it's between years, like going from one season to the next or one year to the next. It's a great way to just send out a message and see if you can re-spark the interest. Start the conversation, conversation leads to the conversion. 

A follow-up strategy that we do after this, we call this our four-day Student Scale Campaign. And this is a four-day email strategy that helps sign people up. So this is a bit more working with a strategic irresistible martial arts offer and then creating a strict deadline and then a four-day email sequence that we have that sign people up. 

So I wanted to share what can get you started, martialartsmedia.com/140, download the Conversation Carrots, and that'll get you started. Go grab all those old leads that haven't joined all those old students and take this sheet from the Conversation Carrots, and send out that message, start a conversation. 

And when you sign up your first student from this, do me a favor and please let me know. Tag me in one of the social posts on Facebook or wherever you are watching this, or send us a message from martialartsmedia.com and let me know when you sign up your next student from this super simple strategy. 

Awesome. And if you got some value out of this, please do me a favor. If you can just share this with a martial arts school owner that you feel will get some great value from this. And we've also just revamped our Facebook group, or martial arts school owners, the martial arts media business community. 

You can access that at martialartsmedia.group. So not.com, you can just go martialartsmedia.group. That'll take you to our Facebook group, request to join, just answer a couple of questions, and jump in there. 

And I look forward to seeing you inside the community. Speak soon. Cheers.

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86 – Using Facebook Messenger Bots For Martial Arts Schools

How martial arts school Messenger bots can help educate your future students when you're not present.

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IN THIS EPISODE, YOU WILL LEARN: 

  • How martial arts school messenger bots help with relationships
  • The power of speed replies
  • Getting conversations started without you
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

The quicker you reply, the better response you get at the end of the day. So what a bot actually does for you is it gives you the opportunity to reply instantly and start building a bit of relationship, or sharing information, or maybe even directing people to a paid trial. 

Hey George here. I hope you're well. I'm on my usual walk with the girl. So exciting stuff, in about 90 minutes from now I am meeting with our messenger bot developer. So we're busy mapping out a messenger bot for our Partner members. And so, quick couple of things about bots. I don't know if that's something that you're familiar with or not, but it's basically if you think of email automation in a way, where you have a sequence of follow up messages, well a messenger bot does the same thing. It just does it a bit more instant and looks real in a way, but obviously is an automated way of following people up. 

So there are pluses and minuses to it. I always feel that to have an optimal sales process nothing's ever going to beat face-to-face or person-to-person live contact, provided of course you've got some cool selling skills and so forth, and you know how to present your offers in the right way. But then a big benefit about having a bot is the instant reply feature. When you look at email marketing, email can sit for a day or even longer, and it's okay to take a bit longer to reply. But with messaging people expect a bit more of an urgent reply. The quicker you reply, the better response you get at the end of the day. 

So what a bot actually does for you is gives you the opportunity to reply instantly, and start building a bit of relationship, or sharing information, or maybe even directing people to a paid trial while you're busy and while you're on the mats and before you actually get to them and be able to speak to them one-on-one through the chat, or get on the phone, or however you want to do it. 

So there are two ways to do it. One is to start the conversation, which is my favourite. I prefer to use it as a conversation starter and not to be the actual conversation. And I think a lot, especially of the bot developers, get really crazy about it. They get all technical and create these long sequences and so forth. But at the end of the day, for me, the way I look at it is I just want to be able to speak to someone, start a conversation, and provide them with useful information before I could have the real conversation, and the one-to-one chat. 

That's pretty much what it's all about, for us at least. You can get really fancy with it and have all these long fancy sequences, but for me and for our members, we've got different ways of following up with chat on a one-to-one basis. So the bots really going to facilitate in helping start that conversation, and just give a bit of breathing space, or a bit of time for someone to actually soak up some videos, read up some information, and ultimately if they're ready, sign up for the paid trial. 

So anyway, that's me. I've got to jump to the meeting fairly soon. Just wrapping up the last couple of questions and things that we're going to work on and how are we're going to format the whole bot. So, exciting stuff. We'll let you know more about it once we have it up. 

If that's something that does interest you and you'd like to have a messenger bot built out for you and for your school that you can plug and play, and just swap out a couple of words and be good to go, then yeah, just hit me up with a message wherever you're watching this. Just reach out to my profile, send me a message and we'll have a chat, and see if we could help. Cool. Have an awesome day. I'm going to head back, speak soon. Cheers.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!


Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

85 – Martial Arts Marketing BS!

When martial arts marketing agencies make promises too good to be true, it probably is.

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IN THIS EPISODE, YOU WILL LEARN: 

  • Why you should avoid those ‘too good to be true’ marketing strategies 
  • Why a ‘quick fix’ does more harm than good
  • How a wrong offer damages the culture in your martial arts school 
  • How to hire the right martial arts business coach
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Be a bit cautious. Before you just throw money at a company that gives all these unrealistic promises. Having a bit of a gut check and think is that realistic? Because if it's too good to be true, it probably is.

GEORGE: Hey George here, hope you're well. So when is too good to be true, too good to be true? So chatting to someone in Rhode Island yesterday, great martial artist and talking about getting burnt with marketing companies, and I like to keep this podcast positive, but there are some things that just piss me off, and this is one of them because whenever somebody makes promises, it's always a red flag for me. 

If somebody makes a promise and say they'll get you so many martial arts students sign-ups in X amount of time, guaranteed. I think, all right, that's interesting. Maybe that's true, but at what cost and at what expense?

There's one thing to sell a trick and one thing to actually know a strategy and unfortunately what happens is, and all respect to everybody starting out of business and trying to try to get things ahead, but when you start making money at the expense of others, that just doesn't sit well with me. It just doesn't. 

The one thing that attracted me to the martial arts industry was when you look at the things that you see on the wall of an average martial arts school and you probably have it as well. Discipline, respect, confidence, focus, depending on what type of school you have. But it's those values that resonate with me. And that kind of got me going in the industry. Because it was like, “Okay, it's the practical personal development.” But then if I see people working in the industry or maybe they're from the outside or… That doesn't gel with those values that… I'm just not a fan of that.

So here's the thing, it's really easy to sell a tactic. And what I mean by that is you get started, you figure some little trick and tactic out and it works. One part of it works. Only one part of it works and now you go shout it from the rooftops and you go post in all the martial arts groups and you tell everybody about this cool thing that you've got going. And people fall for it because it taps into the secret desire of having a quick fix. 

The secret desire of I can push this button or give this company money and they just going to do everything for me. And I've never once seen that work. I haven't. For a little bit there, I was trying to be that company, but it's not ethically and humanly possible because you can only ever serve one component.

And unless you are doing everything from the minute people engage with you to being the instructor on the mat and furthering that… Have that congruent flow of what you're doing. It's just not possible. So here's what fired me up about this is this company made all these promises and they put this ridiculous offer on the front end for people to buy. And on the front end it looks, wow, it's irresistible. So of course people take it, but what type of people are taking it? Well, the people that you probably don't want in your school because they were just bargain hunters.

They just saw something that was so good, so irresistible, so great that they went and bought it. So for the lead company, well paid, they delivered on their promise. Because they got you the signups, not the sign-ups that you wanted, but they got you some sign-ups. But for you as a school owner, you sit with the crap. And I remember speaking to Kevin Blundell a couple of years back now and on… Perhaps it's podcast number 20. If you go to martialartsmedia.com/20, it might be this podcast. But he was talking about having the wrong offer, having the wrong front end offer and the damage that that did.

It took them more than a year to actually clean out the bad students that they attracted. So be a bit cautious before you just throw money at a company that gives all these unrealistic promises. Have a bit of a gut check and think is that realistic? Because if it's too good to be true, it probably is too good to be true. And it might work on the front end, but at what cost for you, your culture, your existing students and everyone in the backend? Anyway, that's all I wanted to share. I might share some other stuff that really pissed me off on another episode.

But hey, if you need help with this kind of stuff, and I'm not talking about a quick fix, but talking to real help, real help to scale your business, to grow your business with a real marketing strategy from the front end to the backend, something that's got to work with your offer on the front end, when people connect with you to something that's got to be congruent with your sales process. And super clear about that. 

Your process, not someone else's but yours. Because someone else's process might not work for you. Then send me a message. No hard pressure, no weirdness. We'll have a chat and if I feel we can help, we'll go take the conversation further. Awesome. I'm going to run off. Get some other work done. I will speak to you soon. Cheers.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!


Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

84 – How To Improve Your Martial Arts Facebook Ads Through Split Testing

Do this to build a library of successful lead generating martial arts Facebook ads.

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IN THIS EPISODE, YOU WILL LEARN: 

  • What is a Facebook ad split testing really
  • How to stop ‘flying blind’
  • Why you should always ‘beat the control’
  • Moving big rocks, stones and pebbles
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

If you're not testing and optimizing and trying to improve your ads, then what happens is, every month you're just flying blind, right? So every month, you've got to come up with a new campaign, a new idea. And if you don't have a proven track record of things that have worked previously and you know exactly why they worked, then you're always playing this guessing game.

GEORGE: Hey George here. So I want to give you a quick couple of ideas and tips on how you can improve your ads, your Facebook Ads or Google Ads. Mostly going to focus on Facebook at this point in time, but how you can improve your ads through testing, through running different split tests, et cetera. 

So just finishing up the last touches for a session I'm running for our Partners tomorrow, it's called the Ad Conversion Optimizer. Just finished up mapping everything out and just about to finish up on the actual worksheet that goes with it.

It's going to be a great session, but I want to give you a quick couple of ideas on how you can improve your ads. And I guess first and foremost, why you should be doing it in the first place. If you're not testing and optimizing and trying to improve your ads, then what happens is, every month you're just flying blind, right? 

So every month you've got to come up with a new campaign, a new idea. And if you don't have a proven track record of things that have worked previously and you know exactly why they worked, then you're always playing this guessing game and you're always trying to come up with new things and you're flying blind every single month.

Whereas if you keep track of what you're doing and you measure your different results and you test all these different elements that we're going to talk about now, then you build up this library of winning campaigns. And now when you go and run a new campaign, you know, well, that offer converts, that headline works, that element works, and you can mash them all together and the chance of a successful campaign is so much higher.

And look, there's no golden goose of… Everyone's always looking for that big idea. Well, sometimes that big idea is actually just working with what you've got and making those incremental changes until you build up this golden goose that's forever producing the golden eggs. Right? Okay. So we don't look at eggs, we like to look at rocks. I like to refer to it as balancing rocks, which is kind of why I added this slide over here.

So here's what that means. You've got big rocks, you've got little stones, and then you've got pebbles. Okay. So first let's start with the big rocks. Big rocks are testing big ideas, big ideas as in big, different concepts. So that could be targeting a different emotion, for example, or restructuring a whole different ad format. Maybe that could be like running a video ad versus a text-based ad, or a long copy versus a shorter copy type ad.

Then you've got the little stones. Now working with the little stones, with the little stones is you've got your winning concept and now you start tweaking little elements. So you might start changing the different headlines, changing the descriptions, and now you start testing different elements within that ad to see which is performing better. 

So there's a term called ‘beat the control’. Perry Marshall started, I think he started this concept. Perry Marshall was the… He wrote a book called ‘The Definitive Guide to AdWords’ way back in the day, many, many moons ago. And he always spoke about this concept of beat the control and that means that you are always trying to beat your winning ad basically. These are running ads kind of side by side. Now you're looking at the little stones, for example, and you're testing headline to headline, description to description.

And then you go down to the pebbles. And the pebbled are these tiny little tweaks. It's shuffling these little pebbles to see what type of results you get. And that is basically to maybe swap out a different word, move little elements around, small little increments. It could be different punctuation marks, really little increments to see what gets better results. And I'll tell you what, you'll be surprised what happens when you do that. If you're testing accurately and you know how to track and what to do against each other, you'll be surprised what you can actually achieve.

So hope that helps. That's just to give you a bit of a run around on how to go about it. If it's something that you need help with, really how to structure it, what those big ideas should be, how you should go about that, all those concepts, what exactly you should be tracking and testing and how you can really become a master at advertising. Because that's what it's about. 

It doesn't happen in a day. It happens by committing to the right process. There are so many things that you do anyway. You're going to do it anyway and you're going to spend the time, you might as well do the time right. And work towards building up a library of winning campaigns, winning formulas and not be in a situation where you little elements have to sign up new students every month because you've got to make the rent, the bank, whatever you want to call it?

Cool. So yeah, look, if you need help with that, shoot me a message. I'm going to run off, hopefully, get some training in and finish off the last of my worksheet. Catch you soon. Cheers.

Awesome. Thanks for listening. If you want to connect with another top, smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!


Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

83 – Karate Club Owner On Verge Of Closure Shifts Into Profit And Revives The Dream

Ever had a close call in your martial arts business? That you'll need to close doors? That was Bob King not too long ago. Here's how he turned it around.

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IN THIS EPISODE, YOU WILL LEARN: 

  • How to grow your student base through Facebook advertising 
  • Why key conversion elements are essential for martial arts websites 
  • The power of having a business mentor to guide you through your journey
  • How does the Academy program compare to other Martial Arts Business Coaching programs
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Well, it's certainly gotten rid of that big dark cloud hanging over me, and I can see that if we continue the way we are at the very least, even if we didn't grow any further than what we are at the moment, we are now financially viable, and I'm actually putting money back in the bank account.

GEORGE: Good day, this is George Fourie, and I'm joined today by one of our Academy members, Bob King. How are you doing today, Bob?

BOB: Good, thanks George. How are you?

GEORGE: Pretty good. Pretty good. Thanks for jumping on.

So we're just going to have a quick chat just about Bob and his school and working together with our Academy program, and a couple of results and things that came up.

So thanks again for jumping on, Bob. If you don't mind, just share with us a couple of minutes, a bit of background about you. Who do you teach, a bit about your school, etc.

BOB: Okay, so I'm a member of the Koryu Uchinadi Kenpo Jutsu school. Hanshi Patrick McCarthy is the head of our school. We teach old-style, predominantly karate, but also jiui jitsu and weapons.

I've been doing martial arts for nearly 50 years, been teaching for probably 35 years. Predominantly ran schools out of school halls and community centres and that sort of thing. It was about seven or eight years ago, we had enough numbers to go into full-time premises that became available in the area where I teach. It progressed from there. Just started teaching full-time, probably five, six days a week with different classes on most days.

GEORGE: Alright, awesome. Okay, so we recently started working together and what I want to sort of getting down to, before we got to that point, what problems were you facing and what were you hoping to achieve through the program?

BOB: Well, the biggest problem that we had was our numbers had declined. When we first opened, we had good numbers. The bank account was looking healthy. The building we were in, we occupied two-thirds of it. Third of it was occupied by a funeral director who parked his hearse in it. That extra area became available and we decided to take it on. We were offered the lease on it to expand, and we took it on because we were concerned who might move in and cause us problems.

And we thought also with the extra area, we could make some improvements to our facility and that would hopefully increase numbers further. Failed to materialize. Once we'd gone into the bigger area, our rent went up but our numbers started to decline, and we got to the point where, probably for 18 months, I was losing money. We were going out the back door.

Just prior to joining your Academy program, we were at the point of we either had to do something and turn it around and actually start making the club profitable, or I was going to close down.

GEORGE: All right. Okay, so just a bit more on that. So was there anything else that was the impact that was having on the business and the situation of the students declining, etc?

BOB: Well, as I said, the bank account. After having a healthy bank account, it was slowly going backwards. I think probably over a two year period, I lost probably close to $13,000 out of my account. Obviously, I wasn't earning any income at all. In fact, it was costing me money. I also work as a personal trainer and a massage therapist, so I was basically subsidizing the dojo with that, and also my wife with her income.

So yeah, it was putting a little bit of a strain on us financially. And I guess the joy of teaching, I was losing that a little bit because you were concerned that you were losing members, and not as many students in the dojo, and the thought that you might have to just stop and either go and start teaching out of school halls or whatever again, or just completely stop training altogether. Stop teaching altogether.

GEORGE: Gotcha. And was there any other impact that it was having on you personally? You know, just with you and the family?

BOB: No, not really. I'll admit I'm not a very good businessman. I like to think I'm a reasonable martial artist, but I'm not much of a businessman. And my wife was sort of getting quite cranky with me at times because I wasn't doing the paperwork and wasn't keeping on top of things.

I also sort of took a bit of a, “It'll sort itself out.” We were doing all right for a while, it'll turn around, it'll pick up. It's just a low period, whatever. All the excuses under the sun.

But my wife has always been very supportive of me, so it wasn't a case that we were fighting or arguing or anything like that. But it was just, as I said, feeling a bit, not depressed, but lack of enthusiasm because things weren't going well. For most martial artists, I guess, opening a full-time dojo and being a full-time martial arts student, for most of us that have been in it for any period of time, that's sort of the dream, I guess. And the idea that I was going to probably lose that was not a happy thought.

GEORGE: Gotcha. All right, cool. But turning it around, you took action and we started working on a few things. Now, when we got working together, what are the two to three parts of the system that you feel made the biggest impact to change things around?

BOB: Well, I guess number one was just the fact of having someone, yourself, there mentoring and making suggestions, giving us some direction on what we were doing, was probably the number one thing. Basically, I needed you to give me a kick up the ass and get me moving… other than my wife who was constantly kicking me up the ass.

So I guess, obviously the main focus with the Facebook ads, that was our main form of advertising. Learning how to do that, which was interesting to say the least to begin with, but once we got going with that, that started to bear results. The other thing was the information that you gave us regarding our website. We had a website that we had put together ourselves, which was a bit dodgy to begin with.

And once again my wife, who is far more technologically minded than I am, stepped in and took over that and started working with that, finding her own ideas and doing some research into what to do with that, but also taking ideas that you had given us in the Academy program to improve that. And that made a big difference as well.

BOB: We started getting far more people coming to the site and more people making inquiries from that site as well. Plus we'd already put out a number of ads, I guess, or notices on various other websites around the place, “Find your local…” or whatever they're called, all that sort of thing. So they were probably, as I said, the mentoring from the start and the guidance, the Facebook stuff and then assistance with getting that website working better for us than what it was.

GEORGE: Perfect, that's awesome. So there's this sort of two-fold because the Facebook ads started working, you say that that was an interesting journey to get going. But you know, as we learned, marketing, it's not always linear. You might get the Facebook ads right, and all of a sudden your inquiries come from different directions and things start working. And so, as you mentioned, the tweaks that you've made to the website, that also helped with getting the conversions going, et cetera. Is that right?

BOB: Yeah, and I'd say there were probably people there that either saw things about us on Facebook, saw our ads on Facebook. We were also doing content marketing, which is what you had suggested. So we put a whole bunch of things together that worked really well. One of them, in particular, was a program we called The 12 Benefits Of Martial Arts, which we ran over 12 weeks, put a new one out each week and that went through the roof.

In terms of our Facebook, our numbers of people liking our page increased… God, I don't know how much, probably 1000% locally, but also obviously you get international people and that sort of thing as well, but that raised our profile enormously. But yeah, we had people that we're probably seeing stuff about us on Facebook, and then going and checking out our website, and probably the other way around too. People seeing our website and then going and seeing things about us on Facebook. So I think the two definitely probably complemented each other.

GEORGE: Awesome, so that's good to hear. So what results have you achieved up to now? How are things different?

BOB: Well, before we started the program, we were down to about 50 or 60 members, predominantly children. I run classes for what I call my junior class, which is four to seven-year-olds. The youth is the eight to 16-year-olds. And then our senior classes. We don't do separate grappling classes or separate weapons classes, we teach the Karate Kyu.

So we went from somewhere between 50 and 60, and now we're up around 80. We got a lot of… we did the paid trial, that was probably our biggest thing. We did a 39.95, three weeks unlimited training with a uniform, and that worked really well for us. We got a lot of people trialling from that, and the vast majority of those people that trialled, converted and are now training with us.

GEORGE: That's awesome.

BOB: Now, as I said, we're up around the 80. There are a few more trials and a few more inquiries that have come in that may well, within the next couple of weeks, push us sort of 85 members sort of thing.

GEORGE: Perfect. And so, how's that impacted your business now? You were saying earlier how you were fearful that you would have to give up that whole dream of running the full-time school. How's that different for you at the moment?

BOB: Well, it's certainly gotten rid of that big dark cloud hanging over me. I can see that if we continue the way we are at the very least, even if we didn't grow any further than what we are at the moment, we are now financially viable and I'm actually putting money back in the bank account, which helps pay for me to go and do seminars and train elsewhere and whatever I might want to do with, as well as just earning a bit of extra income. So the future looks good.

And also with the knowledge we now have, once I get my administration in better shape in terms of teaching, I think that the possibility for us to grow even further is definitely there. At the moment I teach all the classes, I don't really have any assistant instructors that take classes for me, but I'm in the process of getting some of my senior people to now come on board and be assistant instructors with me so that we keep good quality in our classes. And as that progresses, and as more students come up to that level, I can see that we will then have the ability to have bigger classes or run more classes and grow even further down the track.

GEORGE: Sounds great. And how has that impacted you personally?

BOB: Well, as I said, I haven't got the dark cloud hanging over me anymore. I'm more positive about what we're going to do and where we're going to be in the future. And there's not that worry that we're going to have to close down or where we're going to find the next week's rent or whatever. So from that point of view, it's certainly lifted, but certainly, I'll say this though, it wasn't a cakewalk. There was a lot of hours and a lot of work put in both by me and my good wife in getting all this happening. So if anyone thinks that they're just going to run a few simple Facebook ads and all of a sudden double their students… out of luck. It takes a bit of work. But it's been good. It's been a very good learning experience.

GEORGE: Definitely so, and I'll add to that, I mean if there was one person that would be on every coaching call and make sure you ask all the right questions, trial and error, that's what it takes. That's really what it takes. I mean it's nice to hear that the support that we've offered and help, but at the end of the day, that ambition and drive, it's got to come from you. It's going to be internal. Because yeah, there are a couple of roadblocks in the way and that's really what makes the difference, right?

Some people take the martial arts philosophy and push through, and others just find the excuse and go the other way. But you haven't, and that's what's basically adding to the success, of course.

BOB: Yeah. Well as you said, I was on every webinar and I probably frustrated the hell out of some of the other guys that were on the webinars, because I did tend to take up a bit of your time. All the modules, I went through and did the module. Sometimes if I didn't quite get something, I'd go back and do the module again. I was taking notes while I was doing the modules, while I was doing webinars. And then when my wife came home, we would sit down and I would discuss what I'd done that day in terms of the webinars or the modules. She obviously also had access to the modules, which she looked at.

So yeah, it was just that yes, we got the mentoring, we got a lot of good information from you through all of those avenues, but it was actually taking that information and doing something with it. Because you have all the information in the world, if you don't use it, nothing happens.

GEORGE: Yeah, totally, that's awesome. Bob, thank you so much. So just a couple of quick questions just to round things up. So if you had to complete this sentence, “I almost didn't join because…”.

BOB: I almost didn't join because… well, the only thing I would say is we didn't know you. We had been looking at various other similar sorts of marketing programs or that sort of thing, but I think the thing that swayed us towards you was the fact that you are specifically martial arts-oriented, as opposed to many of the other ones out there that are just general. But that was the only thing. We hummed and hawed about whether or not we could afford to do it. Not that it was a great amount of money to start with, but that was probably the only thing that made us think twice about it. But in the end, it really wasn't an issue. Long answer.

GEORGE: Yeah, that's perfect. Cool. And what's been the best part of working together at this point?

BOB: I guess access to the information was good. There are a few times where we were a bit frustrated. As I said, when we first started trying to do the Facebook ads, we were both ready to punch a hole in the monitor because we'd try and do something and it wouldn't work and whatever else. But then it was usually relatively simple to send a message through to you either via the Facebook page or even just an email or something and go, “Hey, we're having problems with this. What's the story? What have we got to do?” And usually, you would give us an answer or point us in the right direction. Plus we would then go off and do our own research on that as well, and try and sort it out even better.

So yeah, that available information, the modules being there and being able to go and look at them and, as I said, sometimes go through them once or twice to try and get that information in your head. And then, when we do a webinar, if there was something I didn't quite understand regarding the modules or anything else, you were there to sort of give that information to us. So that support was a big part of actually making things work, but again, a big part of keeping us going because you constantly ask, “What are you going to do today? Why haven't you done this? What's next? What's next?” So I suppose that's the point of a coach, isn't it, to sort of push you along a little bit and get you moving in the right direction.

GEORGE: Yeah, perfect. You were saying kick up the ass. I know I'm the lesser of a martial artist, so I can only do that by distance and feel comfortable with it.

BOB: Sometimes the psychological kick up the ass has more effect than the physical one.

GEORGE: Yeah. Yeah. True. Cool. Bob, one last question. Who would you recommend the Academy program to and why?

BOB: Well, I've already recommended it. Told people that I've done this program or I’m doing this program. We had a major training thing up in Brisbane two months ago. I had told my head instructor Hanshi McCarthy that I was doing this program and he was quite interested in it. A few of the people up there, because they'd seen our ads and saw what was happening, started asking me questions. So I told them the program that I was doing, whether or not they follow it up is not my problem, I suppose, that’s there’s to try and get motivated and do something with it.

So I'm quite happy to tell anybody that I deal with in terms of martial arts that we did the program and that we were happy with it and well worth the money that we spent. And as I said to you when we first started, that the consideration of doing the Partners program was there and it's still a possibility. As I said, we need to consolidate and see where we're going and what's happening, but I would still consider going to the next level and doing the Partners program again. But I just need to, as I said, get my act together a bit in terms of running classes and things.

GEORGE: That's awesome. Cool. Well, thanks so much. And for anyone listening, if you'd like to know more about the programs that we offer and how we can potentially help you get similar results no matter where your school is at, whether you're at that 50, 60 marks, scaling to 80, or if it's 100 to 400, we've got a vast variety of programs that we offer based on where the school owner is at.

So if you would like to know more info on how we can help, you can just go to martialartsmedia.com/scale, as in S-C-A-L-E, and just fill in the form, we ask a couple of questions. We'll set up a time to chat on the phone, brief phone conversation, see if or how we can help, and take it from there.

Awesome! Thanks so much. And Bob, thanks again for jumping on. Look forward to seeing you in the next webinar and hitting some more goals.

BOB: Okay. Thanks very much, George. You're welcome.

GEORGE: Thank you. Cheers.

Awesome. Thanks for listening. If you want to connect with another top, smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!


Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

82 – [Case Study] How To Market Martial Arts To Adults Without Spending Money On Marketing

Case Study on how to market martial arts to adult students with one of our Martial Arts Media Partner Members, Darryl Thornton.

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IN THIS EPISODE, YOU WILL LEARN: 

  • Signing up new adult students through simple cross promotion 
  • The Martial Arts Bot – a total time saver and game changer 
  • The power of having community support in your martial arts business
  • How does the Partners program compare to other Martial Arts Business Coaching programs
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Realistically you'd be looking at, what would we say, probably $1,200 a year per member. So probably $30 to $40 grand a year more. So it's a pretty big increase, yeah, pretty good little kick forward. They're already our customers. I didn't have to spend anything to get them. They're already in the door, they're all ready to pay me more now. I'm just getting them to pay me more now.

GEORGE: Good day, this is George Fourie and I'm joined today by one of our Partners members, Darryl Thornton from Shukokai Karate Dojos.

DARRYL: That's it.

GEORGE: The naming has changed, right?

DARRYL: Yeah, it has. That's what happens when you go from one location to four locations. You actually got to change the name. Yeah.

GEORGE: There you go. Awesome. Darryl, thanks for being on. So we've been working together for a bit and so I just wanted to ask a couple of questions on your experience and how things have been, etc. So I guess just for a quick introduction, who's Darryl, tell us a bit about your schools. Give us like two, three-minute overview of you.

DARRYL: I currently run an organization Shukokai Dojos in Melbourne Southeast. We now have four clubs. 18 months ago we had one club with around 300 members. We're now 4 clubs with about 700 members. We teach traditional Japanese karate. We've actually just introduced judo as well, which has been an interesting part for me because it's not something that I've really spent a lot of time doing or training in. So we've got a really good coach for that is actually one of the current Australian team members, so that's very good.

We have a very big child based membership. I guess like a lot of martial arts schools. We probably would have maybe 100 adults members and the rest are children, the majority of in between 7 and 12-year-olds. So we are very, very much a family-oriented clubs I suppose. We encourage family members to try and we have family classes available in most of the dojos, where the parents can train with their kids as well. That's actually a really good thing. I enjoy that family class, family orientated ones.

Currently Victorian state coach. I've been a state coach for six years now. Takes a bit of time away from our club but also allows me to gain knowledge from other coaches that I see every weekend basically and a bit of a networking thing as well. There's other business owners and coaches so I can get a bit of Karate information, business information, that type of thing as well. Yeah, that's pretty much it in a bit I suppose.

GEORGE: Perfect. Cool. So, so when we started working together, were there any particular problems you were facing or what were you hoping to achieve?

DARRYL: Well really the biggest problem was our marketing area, like having it simplified. It was quite disjointed. I would just go, oh, we need some more members, so let's run a promo. So the promos I was running with just regular every day, so promos that it everyone sees online and they're quite generic. And even when I started I think as I was using just stock photos which were horrible. So now we run pretty sharp sort of campaigns with landing pages for each campaign.

Rather than having a generic landing page, we have a separate one for the extra promotion, which is very good, much neater, much tighter. We've run some really good campaigns, the parents' program, the women's self-defense program. We run all these top lines and they've been very good in that was actually probably a more internal growth one. Those ones actually have grown out from our own customer base I suppose. The external ones, having the wording or the text correct and the ad placement better would help as well.

How to Market Martial Arts to Adults

GEORGE: Okay. Gotcha. So a marketing a bit disjointed and I'm hearing sort of a sort of fly by night kind of thing.

DARRYL: Absolutely. That was the biggest thing. But now we're more planning how we do things. We were having trouble because I was doing it all by myself, it was just me. And having yourself and I guess the other Partners now, because I think the other Partners are a big part of it. They help sort of straighten you up and put you in the correct line in the path. Because without that I would still be doing what I was doing, still going along and going, Oh yeah, need to do this again with this and I do this, I'll go and do that.

And now it's a much more structured pathway for us, for our growth and our marketing and other areas as well. But you know, the communication I think is very good with this group. The format, the communication goes out to members and perspectives is very good too.

GEORGE: Alright, perfect. And thanks for that. We'll elaborate a bit more on that. But just back on the impact. So I mean, what type of impact is it having on your business, not having the help, plan, structure and things?

DARRYL: I guess if it's just a matter that I was having to spend a lot more time away from what I actually should be doing, which is teaching classes, mentoring my instructors and leadership programs. It took a lot of time away from that and we didn't get great results either. Like sometimes the results were okay, but they weren't awesome. So having to take more time away, having to answer every single message that you get, every phone call, those types of things. They're not ideal when you're trying to teach karate passes and watch what instructors are doing and growing your other clubs.

Having one club to four clubs, it's a lot more work involved just managing the instructors and the membership. So if I have to spend time doing all the extra things that I was doing with my average marketing, I didn't have time to do those other things, like I said, the many hours that I've got in the day.

GEORGE: Yeah. Gotcha. And so not having time to do those things, what impact would that have on you personally?

DARRYL: Oh, it's just draining, I suppose. You're just trying to do everything all at once. I mean I'm not a stressful person, I don't stress about too much, but just feel like you're torn if you don't have enough time to do one thing. So you're sort of doing it a bit, you know, half of this and half of that and not doing anything completely correct I suppose. I've always had a pretty good set of instructors and leaders that are backing me, but not being able to give them, especially the ones that have because we've got a couple of affiliate clubs… I've spent so much time doing other things, I can't keep them the direction that they need and the advice and the help that they need as well.

GEORGE: Perfect. So looking at working together within the Partners program, what are the three parts of the system, two or three that's made the biggest impact for you up to now?

DARRYL: So as a specific part of it or the overall?

GEORGE: Whatever sort of comes to mind first.

DARRYL: I really enjoy the advice and the direction that you get from the other Partners. I think the other Partners is actually one of the hidden parts of the programs that people don't actually realize is very good. Because there are people out there with different skill sets. And outside of the martial arts, there are people with different ideas, different skill sets and say things different ways. So you can actually come in with a problem that you might have or an idea that you have and you get input from not only yourself but you get it from the other Partners, seen with a different set of eyes. That to me is very important.

The communication that we have with you I think is very good. So although you're busy yourself, we have a lot of time, you make time for the Partners pretty much whenever they need it. That's really good.

And the other thing which I know some of us tend to hate is you keep us accountable. Every week you keep us accountable. What are you doing, have you done it? You know, sort of a checkpoint in the middle and have you finished it. It kind of makes you want to, if you put the three things in there that really are important to you, you kind of have to finish them because. Not that anybody gives you any grief over it, but you don't want to say, here you go, this is what everyone's saying, hey, I've done this, I've done this and I've done this as well. So I enjoy that even though I don't like it.

GEORGE: I think it's the part that everybody tries to avoid. But it's good to hear that it's got a psychological place.

DARRYL: It does have a little psychological little ticket that goes, yeah, I've got to get that done because otherwise, George's going to ask me if I've got it done.

And then the final thing I suppose is the programs that you've put in place. Like the Parents program, the six-figure open day is obviously the best one. Then there's the women's self-defense and now the newest one being the chatbot. I think you can't beat the things that have been put in place there. They're amazing.

GEORGE: Yeah, we chatted a bit about the chatbot. And we'll touch on just results and things that you've gotten. The chatbots are things that we are releasing right now. I think it's new for a lot of people, the whole structure and the whole setup. But the goal with how we rolled it out is that it's just plug and play for our members and you just got to change the content and it's good to go.

What has got you excited about the bot? And I guess just to clarify for anybody that doesn't understand the term bot, it's basically just I automated way of replying to all your Facebook messages. So if somebody sends a Facebook message, then you've got a bot that takes over in a smooth way and just answers all the questions and does all the work for you before you actually had the face to face conversation.

DARRYL: Yeah, for me the bot, as we discussed, I've had them before but they've been designed by me who's got zero knowledge on how to design them. I had one running and it was okay, it didn't really get the full interaction with the prospective clients that we really want. This one that you've created is just tenfold on top of the one that I had. The one I had it looks amateurish compared to this one. This one's really smooth and really sharp. It's got all the options you need on it. It's really easy to edit as well. That's the other thing I like about it.

We ran through last week and it was very simple to edit, it's very straightforward. And if you follow the worksheets and all the things that come with the program, you can't miss, you really can't. I can just see it getting bigger and better from here. I can see paper running bots for all sorts of things, just regular posts that you may run, try my post, the whole lot. I think it's great.

GEORGE: Awesome. So let's talk a bit about results. You've had different results with different campaigns and things that you've done. What results have you gotten from applying what we've got in the program?

DARRYL: The Parents program that we ran, that one would have added 30 members, 30 adult members to our program. That one I think has been very successful and the parents that were on the program, they loved it. They absolutely loved it. And that was at the same time as we put that program in, we actually released the family classes so they could try and with their children at the same time.

It's been a very, very good change. Those kids that are in that program with their parents they'll cherish that time because it's a common interest and it's not that common these days that parents have interests with their children. So having that there, I think has been great. Since we did it, we've had a lot of other people ask us recently if we're going to run it again and my answer is yes, we will run it again.

So that was very successful. We're just about to launch the second phase of the women's self-defense bundle we did. So that was a full four-week training program. We're going to run that again very soon. That was quite successful. The open day ones are always there, they're successful, no problem. They're very good.

And then the chatbot thing, the one I'm most excited about at the moment, that's, yeah, very, very good. Can't wait to run that out on my next try my or promos or even just regular posts. I'm really looking forward to that.

GEORGE: Yeah. Cool. And so the big benefit of that is getting your time back.

DARRYL: Really. That's it. That's it. I remember running a promo and it was quite a successful one. We would have had a hundred replies easily and I had to answer every single one of them myself. Even though I was cutting and pasting, it's just time, it's a burden. Someone is, you get a notification, fine, okay, but I've got to answer that one. There might be 10 or 15 notifications on your phone and so you've got to answer all the questions.

Then sometimes if you wait too long, they're gone cold because they've moved on to something else. So having some of them the bot answer for you, yeah, that takes so much time away from… At times I've sort of worried about running a promotion because I didn't know how much time it was going to cost me. Even though we want the new members, I don't know if I have that much time to answer many questions. So that's what I'm looking forward to that for sure.

GEORGE: And just as an a side tip for mentioning that, I heard Alex Charfen talk about this. If your sales structure causes pain, you will subconsciously sabotage it. And that means basically if you know that your house isn't in order to facilitate the campaign and the marketing that you're going to run and you know it's going to cause you some pain answering and so forth, chances are that you're going to sabotage it because you know that running it, like you said, it's going to give you all these headaches and-

DARRYL: Yeah, you might not be able to answer the questions or you might. Sometimes you might be a little bit rude if you answer on the phone and things like that. I've seen it before. I've even done it before. I think we all have. And If you are really honest with yourself, we probably all done that before.

GEORGE: Yeah, perfect. So just quickly before moving on, so 30 adults, people always throw numbers of sign-ups and so forth and it's awesome. But 30 adults, what's really good about this is the fact that the kid's already training, these are parents, it lifts your attention for the kids. It's good. You know the adults that are going to train, they think they're going to stick around for a long time. If you look at the 30 adults, how does that equate to a dollar value for you?

DARRYL: Because they're like a second member or something like that, there would be discounts. So you probably realistically, you'd be looking at probably $1,200 a year per member, so probably $30 to $40 grand a year more. So it's a pretty big increase, pretty good little kick. They're already our customers; I didn't really have to spend anything to get them. They're already in the door. They're already paying me, I'm just getting them to pay me more now.

GEORGE: And you have to send how many emails, one, two?

DARRYL: One email and that was it.

GEORGE: Perfect. Awesome. Just a couple of more questions. If you had to complete this sentence, I almost didn't join because.

DARRYL: That's a tough one. Because we had a background together before I joined your program, I knew what you were about. There are other programs out there for sure. You could join one a month, I guess you could join a different program that's martial arts-based., once a month for the whole year, there's a lot of them out there. But I don't think any of them are as complete with what they deliver. So I think, almost didn't join, that's probably a hard one because I don't think that was ever a consideration.

GEORGE: Sorry to cut you off, but I think the better question to ask you, because you've been with us for a long time and you've been around the block, you know what's out there and what's going on. Maybe the better question to ask you then though is how would you compare the martial arts program compare the Partners program to other martial arts business coaching programs?

DARRYL: I think that the case of that for me would be that it's, the right term is, it's done with you. So I've been in other programs that cost the same, cost more, but you get the information, you've got to do it, you're going to do the work. And sometimes I'm not capable, there are some areas like the chatbots, there's no way I could create, I couldn't create this myself. So having it done with me like this program does, with the help of what you designed plus your input plus my inputs, it's very easy to put it together.

A lot of the other ones, you just get the information and you're kind of left to do it yourself. Which a lot of time I know I would not do it because I was busy doing my own stuff and I'd have all this great information and I just wouldn't be able to do it. I wouldn't find the time to do it. And, and it would just be put in the to-be-done-later box I suppose, and never gets done. But this way, as I said, With the video help, it gets done.

GEORGE: Yeah. Thank you. And that's really key, right? And thanks for bringing that up because if there's one thing that I've been in this marketing stuff for obviously longer than school owners and I've spent hundreds and thousands of dollars on coaching and programs and none of it is ever relevant if you can't get it done.

That's the biggest part of where I like to focus is how do I remove the obstacles that it actually gets done. Because like you say, it's still always good, you might get great information and you get this dopamine release that, Oh awesome, this is going to be so great. But then when you actually got to put your hands together and do it and the obstacles come, it's very easy to put them in the later list and then the not done list.

DARRYL: Exactly. I mean that's probably the thing, I've had some great information come forward and I'm just like, Oh that's fantastic, I really need to do that. And I started doing it, I go, what do I do here? And I can't figure it out. And you have to go back and contact somebody and get the answer. Whereas this way with this, it's virtually all done for you. It's like a plug and play, just put your own information in and away you go. It's very easy. That's what I loved about it.

GEORGE: Awesome. And the last question for you, two questions. First one is a favorite part of the program?

DARRYL: Oh, there's a lot. I enjoy the input from the other Partners and, obviously, we've always got you there as part of that group. That's very important, I really enjoy that. Then accountability is good too. You have to be accountable, as to be accountable I suppose because you actually have to start the thing from the beginning and occasionally we let that slip. But that, yeah, I suppose the other Partners and yourself combined gives us a very good broad view of what we're doing and I think that's very good.

And the done-for-you part, you just can't beat that. Yeah. For me, I'm busy but I'm also lazy and I don't want to have to do everything for myself. I want someone to do it for me. I don't have many other people, not many people are different than that. I like to put my own twists on it, which I think that's what's good about the programs that you put out that you can still put your own twist on it, but the tried and tested parts of it are already done.

GEORGE: Love it. Awesome. And Last question and thanks a lot for doing this, Darryl, much appreciated. Who do you recommend the program to and why?

DARRYL: Really any business owner, any dojo, any martial arts business owner that want to market their business in a way that is tested, tried and tested. And there's a lot in this program that I haven't even used. There's a heap of stuff out there in your program that I haven't used. So anyone that really wants to grow their business and grow it in a smart way too, because there's a lot of programs out there that will get you big numbers in your door, but they don't all stay.

So you need this to be done in a smart way where you're going to continue to get those numbers to stay. The retention is probably more important than growth. And there's a lot of parts of this program to be used for retention. So I think that's who I recommend it to, martial arts business owners. All of them get on it. You know? That's the way to go.

GEORGE: Darryl, thanks so much for doing this. I value your input in the program, especially running the six-figure open day with you. That was a game-changer for so many school owners as well. And look, for anyone, any school owners that want to know more, want to know if we can help, all you have to do it is just ask. The easiest way to do that is going to martialartsmedia.com/scale, S-C-A-L-E. We've got a short little survey, just a couple of questions. Tell me a bit about yourself, what it is that you do. I've got just a couple of questions that you can answer. And then we'll just set up at the time to check, have a quick chat on the phone and see if what we have is something that we can help you with.

GEORGE: Awesome. Thanks so much watching. Darryl, thanks again for being on, much appreciate it, and I look forward to seeing you in the group and helping you create more wins.

DARRYL: Thank you.

GEORGE: Cheers.

Awesome. Thanks for listening. If you want to connect with another top, smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group.

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!


Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

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You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability

MartialArtsMedia.com WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.

THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE
  • PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:
    • DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
    • DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “CONSEQUENTIAL DAMAGES.”)
    • OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “INCIDENTIAL DAMAGES.”)

WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.

EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE “INCIDENTAL” OR “CONSEQUENTIAL” DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.

HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.

Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a MartialArtsMedia.com-operated site or have moved to another site. MartialArtsMedia.com is not responsible for the content or practices of third party sites that may be linked to our site. When MartialArtsMedia.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that MartialArtsMedia.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any MartialArtsMedia.com site or endorsement, sponsorship or support of MartialArtsMedia.com, including its respective employees, agents or directors.

Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all MartialArtsMedia.com Web site, along with all related documentation and all copies and installations. MartialArtsMedia.com may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And MartialArtsMedia.com is entitled to terminate all or any part of any of its Web site without notice to you.

Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the the State of Western Australia, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate MartialArtsMedia.com and/or its affiliates’ intellectual property rights, MartialArtsMedia.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Western Australia, Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Perth. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Perth . Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

MartialArtsMedia.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://martialartsmedia.com website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about .

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

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