95 – Peter Graham – Applying The Winning Martial Arts Mindset In Uncertain Times

Peter Graham, top martial arts school owner, Bellator Champion and Multiple World Title Holder, shares how to apply the fighter’s winning mindset to daily life.

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IN THIS EPISODE, YOU WILL LEARN: 

  • How to stay motivated in a period of downturn
  • How to make decisions under uncertainty
  • Helpful tips for successful goal setting
  • How to think and perform like a ‘true’ martial arts fighter
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

We're scared, we're worried. It's not just for ourselves, you know, we have families and the people we work with and train with, you know, we know them really well. But now is the time for us to dig deep and say, “I have this feeling – it's okay. But what can I do to fight another day?” And that's a real martial artist’s or a fighter's attitude.

GEORGE: Hey this is George Fourie and welcome to another Martial Arts Media business podcast. So I'm joined today with a special guest, Peter Graham. And Peter Graham, we were having a chat the other day, so just recently, we just started working together in our Partners group and we’ve been having a few calls and we had a few chats about…

Obviously right now, depending on when you’re listening to this, but the current pandemic and the situation. And we were having real interesting conversations about us being martial artists. Now. Peter's experience or credentials go two miles further than mine do, but the real conversation got going about the martial arts mindset.

Now, Peter is a real successful martial arts school owner and I'm going to get in to share a bit of his credentials right now because I couldn't keep track of all of them. And we're going to chat about just dealing with the now, how our martial arts mindset could benefit us in this current situation and wherever this conversation goes. So welcome to the call, Peter.

PETER: Thanks George. Hey, you know, this is where they say who I am. I am a martial artist, so I come from a karate background, kyokushin background. I was an uchi-deshi, so I lived in Japan doing karate. And that moved on from one thing to another, to another.

Basically the whole budo experience. You know, I just wanted to fight all the time and the best people I could fight. So not unlike a lot of karate or taekwondo guys and girls, you know, they always go to lots and lots of tournaments and, you know, if you keep winning, I guess you try to find ones that are even more up the pay scale so to speak.

So I also have a black belt in kenpo karate, BJJ experience for ten years or eleven. Last couple of years I haven't really been focused on it. I was pro MMA, so I made it to the finals of the Bellator. Lost to Cheick Kongo in the finals, but that's okay. He's a good guy, yeah, I can deal with losing to him. 

Made the K1 Grand Prix, which is top-paid. Oceania champion. Six kickboxing world titles, Thai boxing world title, boxing world title. But really, that was just part of being a martial artist, part of me trying to be the best I could be. And it was the whole, I guess a word that people use all the time at the moment is mindset.

Martial Arts MindsetSo along my path to where I thought I wanted to go, or where I thought I needed to be, there were blocks depending on, you know, which, you know, which country rose in or what was happening in the political climate. The economic downturn in 2008, you know, really killed K1.

And, you know, there's always something. But instead of throwing my hands up in the air and saying, ah – always look for something else to do. As a fighter, there's different organizations in different countries so I just always kept on looking for that next opportunity.

And I guess that really brings us to where we are now. I mean, with the current situation, you know, all schools are closed down and, you know, I see a lot of people really panicking and stressed out and I understand that, you know, the complete lack of finances is stressful.

But in this time, you know, it will really show the people who take the mindset of a martial artist. Anyone who has a black belt, whether it took them two years or twenty years to get it, has that ability to see into the future knowing that the hard work they put in now can repay later on.

The success of earning a black belt is a huge thing for a lot of people and of course young martial artists, you know, some of them, it's more than half their life as a young child. And sometimes people who have been a black belt for so long or been a champ for so long, or been successful so long, you know, we get a bit soft.

We’re used to the good paychecks, we’re used to the high-fives and the successful meetings and the, you know, all the good things and tracking that come along with that. And then we forgot how difficult it was when we first started, you know, we got some really, really great… It's my five-year-old, showing me her cut out of a car.

Now, we've got some really, really great athletes and my gym. And I tell them, I say, hey guys: you see that that new person down there, the chubby guy down there who's turning purple in the face and his lips have gone all white and he's just about to roll his eyes? I said, he's the one who's working the hardest today. Don't forget that.

You've got to outwork him every time if you want to get to be… If you want to be the champ. And at the moment, I think that is a massive point for successful people at the moment, you know, specifically in our line of martial arts and combat sports is that we have to say, “hey what was it like when I first opened the dojo? What was it like, you know, the first time you got that big rent bill and went, how am I going to pay for that?”

Or, you know, you started to pay stuff or insurance or whatever it was and you went no, no. And, you know, fight that urge to run away or throw my hands up or lie or cheat or steal and do the right thing and stick to my personal principles and continue on.

I remember George, when I first opened my dojo. I was sitting on the steps inside the building. This class of boys come in and there's some steps right in the front. And I was sitting there with my wife, we’d been there a month. We had all of, it was 12 or 14 students.

And I said, hey honey, do you think we could just kind of close the doors and run away and go to Brazil? I said, you know, we can hide out there, no one will know me there I'm sure. She looked at me and she said, you know that's not going to happen. That's not you.

But we all had those urges and it's a, you know, it's like Cus d'Amato said to Mike Tyson: ”the hero and the cow both feel the same. But it's what the hero does that makes him the hero and what the cow doesn't do that makes him the cow.” And I think in these situations there's a lot of us who feel similar feelings.

You know, we're scared, we're worried. It's not just for ourselves, you know, we have families and the people we work with and train with, we know them really well. But now is the time for us to dig deep and say, “I have this feeling – it's okay. But what can I do to fight another day?” And that's a real martial artist’s or a fighter's attitude.

Because you hit the canvas in a boxing fight and anything after round six, let me tell you – after round six, life gets very different. You really start to get those goals, become very polarized. But you hit the canvas off to round six and you ask yourself, “Why in the hell am I doing this? Am I going to get up and fight another day? Do I need to?” Because if you're going home in a new Mercedes Benz to your silk sheets, you know, with your beautiful wife and fantastic kids, that motivation may have gone.

But if you don’t get up to win the fight, your kids are going to miss a meal, or you're going to get kicked out of your, you know, shitty apartment somewhere. Let me tell you, your motivations are different. Different people obviously have different motivations, but that's the mindset that I take.

Now, things are good. My life is great. I'd like to continue that and, you know, all of us can jump up and down and complain and be grumpy at the current situation saying, well why did I do this or do that. And some of us may have prepared better than others, some of them, you know. We might have had our worst month ever, but you had your best month ever. But the fight’s on.

And now we're really going to see the cream rise to the top. But there’s awesome things as well, you know, if this is, you know. If you're just starting out only a few months into it or even a few years, yeah, you could.. Because everything is…

GEORGE: Equal.

PETER: Yeah. Everyone's scrambling to open online dojos, everyone's trying all these things. What works, what doesn't work, should I use zoom, should I use Skype, you know, “Can I do it on Facebook, can I monetize it? How do I monetize it? You know, can I stop the payments? Should I keep them?”

Okay, all these things we're all asking yourselves. And that's something that a real champion and a winner does. We all ask ourselves questions, right? You wake up in the morning, roll out of bed, “Should I drink the whiskey or should I have a cup of coffee?”

Hopefully that's not the question you ask yourself, but just saying, if you wake up in the morning and say, “What am I going to do? Am I going to get down on it? Are we going to hustle? You know, push myself to the 10th degree, or am I going to go hmm. I'll watch TV or, you know, see what’s on Facebook and Twitter and Instagram and, you know, cause a problem with someone because I don't like them or I'm bored, or not motivated.” 

But motivation is simple, right? It's very, very, very simple in my mind. There’s the horrible part and there's a good part. The horrible part is, if I stay where I am, it's going to be horrible. And the good part is, if I do what's needed to be done, this will be awesome.

You know, you want a drink of water, you're walking through the desert. If I don't get a drink of water, I'm going to die. If I get a drink of water, I'll be fine. It's very polarizing, you know. But if you're doing well in a dojo and you’re doing well in your business, you're doing well in whatever and you say well, you know, if I keep on doing what I'm doing now, I'll do okay. And if I don't go too hard, I'll still be okay.

There's nothing, you know, you're 50-50…. But now it's very polarizing. Everyone’s going, oh man, if this keeps going, I'm going to go under. So we start asking ourselves those questions, but then you ask yourself how important is it?

GEORGE: I've been having real interesting conversations about this and partly why I want to do… Speaking to you is kind of bringing it home. So when this pandemic happened, I decided to reach out to other coaches and just other business owners in general with different perspectives, facing different scenarios.

First I spoke to Jason Everett, who is a high-performance salon coach. And the energy he brought to the podcast was amazing and he's… Well, there's no virtual haircuts happening. Look how lucky you guys are. You can just put it and run online. And then I spoke to Kylie Ryan. And Kylie Ryan was all about mindset.

So I wanted to talk about decision making and, you know, where should you be when you make the decisions. Because if you’ve got your head in the sand, versus you are striving and you’re leadership focused, there's going to be two different decisions that you make. And the language that you can express is going to be completely different.

And so the thing that came up with Kylie was to really just find that place of, you know, just take a step back, breathe and make your decision from that point. Because if you’re consumed in this media here and your mind is there and you're trying to make the decision, it's not going to be the right decision.

So now listening to you and the way you've applied a lot of things with martial arts, which is really bringing it full circle for me in… Who knows where the next conversation is going to take. But this is really, I think this is great for all martial arts school owners listening here.

Now, taking this fighter’s mindset and really applying it and the conversation I guess I want to get to is, how do you trigger yourself into that “it's on.” like, what do you do as a martial artist to go, “all right. Well, here's a situation, it's difficult. I'm going to show up.” how am I going to show up, what do I do? What is the inner self talk that you have with yourself and you said, “all right, it's game on.”

PETER: You know, that's a really good question. You know what, I'll tell you exactly what I do is, I start to ask myself questions. How important is this to me? How important is it that I get up this morning and start chipping away at those things?

And then I ask myself more questions. What do I need to do? How much money do I need? How much money have I got? How many bills were coming? How many people do I need? How many people need me? So the more questions I ask, then the more answers I'm going to get. But there's also another little trick to it I say is, you want to ask yourself the right questions.

If I ask myself why coronavirus is destroying my business and life, I'll probably come up with an answer if I give it enough energy. Most smart people will. And then at the end of that question, the answer will be whatever it might be, but it'll be negative and I'll be in the same spot.

But then I ask myself a similar question structured in a different way: how can I make sure this coronavirus is a positive thing to my business, for my family? Probably going to come up with an answer if you put the same amount of energy into it, you’ll still come up with an answer. So asking yourself those questions is important that you're asking yourself the right questions.

And what I mean by that if you didn't understand it from that first explanation George, is asking in a way that in the end you come up with an answer that's going to develop something and you're going to have forward momentum from it.

So why is everything so bad? No no: how can I get something good out of this bad situation? You know, how come we've got no money? I’ve got no money because I've got all these bills and I've got no money coming in.

Okay, that's correct you're going to answer the question, but it hasn't helped you any. How can I generate more income? Well, I heard that guy George, he's got this thing he's doing online and these people zoom. Well, what’s zoom? You find out what zoom is – ah! Man, would really work for me but how come it doesn't…

You know, I've never been good with technology stuff. How come it always has to be technology stuff? Well, that's not going to work either, right? You place the right question: how can I learn more about zoom? I'll talk to my mate George, he will help. I'll talk to my mate Peter, I'll ask the guy down the road.

Martial Arts Mindset

So I'm always asking myself the right questions, always trying to catch myself say, am I asking myself a question that is going to get me to go forward and have that forward momentum, or am I going to ask the wrong question that’s just going to keep me where I am. And the other thing is, I don't expect it to be easy. I don't expect anyone to do anything for me, I don't expect anything from anyone else and I'm not bitter about it.

It's not like, you know, your whole bunch of bosses, I don't care. It is what it is. There's no self entitlement. No one owes me anything and I'm fine with that.

However, these are lots of good people who all come out of the woodwork and help each other, which is great. And I see that, but knowing that it puts it on you, that emphasis on you and I guess from being a fighter for so long, you know, you can blame the coach or, you know, you have to fly economy halfway across the planet or, you know the airline was shitty or the hotel room was horrible or you only had a week’s notice – you're going to have all these things, and you'll still lose the fight. That's the reason why I lost.

Well, you come up with the solution but you know, I'm just going to be super super careful in that fight, I'm going to make sure that I stretch it out beforehand. Like I'm a big guy, I'm six-three, so flying economy halfway across the world, it's a tough gig. But I want to win the fight. So that's the thing: I desperately want to win that fight. And there's a lot of other people who desperately want to win this fight.

I know that I want to win it. So that way, by asking those questions, you come up with the solution that is what we need to do. And I say this all the time: to me, there's only two types of people. And people hear me say this again and again. But I mean there really are winners and losers. Winners make solutions. Full stop, period. Losers make excuses. There is a subcategory now, I call it smart losers – they make reasons.

GEORGE: Ah!

PETER: The reason this isn't happening yet – I can see your brain thinking now George, you’re thinking, I’ve met lots of people like that. Oh, but George the reason that happened was, I'm a smart guy. Here’s these reasons why I can't succeed. Well, congratulations: you're successful at being a loser. And if you want to do that, that's fine. Some people will fight tooth and nail. No, no, no, there’s a… Okay, stay where you are, it's okay.

But the people who truly want to be successful and get through whatever it is, not just business: life, relationships, money, you know, they're the people who ask themselves the right questions and come up with the solution.

And if the first solution doesn't work, they go for another one and then another one and then another one. And it goes back to what we were saying before: it depends how important that goal is. Or how important it is that you don't stay where you are.

Sometimes – just getting, just out of it, is important to. Say you’re in jail and you want to break out. You’re not thinking, well, I don't want to be here. I want to be in a mansion in the Bahamas. You think, I just want out. We’ll reassess everything and as soon as they get out of these bars go away and I'm out of jail. It's a terrible analogy, sorry, but I think people will get what I'm saying, right?

GEORGE: Totally. I mean, and I really love that because I discovered this really, I mean really that it hit home for me was, a couple of years ago, I think it was my wife that asked me a question that I just wasn't contemplating. I was actually working part time, trying to build up this business.

You know, I've never shared this story and it's a crazy thing. Because I was really embarrassed to actually talk about it, because it was embarrassing, right? I've been this sort of a, you know, business mind and computer programming guide for so long and then you know, I moved to Australia and I was working in the sales job, it was going well.

And then I wanted to start this online business. And I wanted to do this online business but it was just… This pivot in school owner’s experience, right: you’ve got full-time income, you're trying to be a business owner – something's gotta give. Something’s got to tip and I couldn't make this tip.

My next-door neighbor walks up to me and says, we just bought a lot of delivery business. I said, okay and so they asked me to be the driver and I was like, no way in hell will I do that. I won't do that and it's ego talking. Look,  just from context: there's nothing against, honestly doing that proper job. It was just… I just didn't feel that was where I should spend my time.

PETER: Absolutely

GEORGE: And so I got a few bills and it didn't look good and uh…

Peter: The delivery driver looked good.

GEORGE: And I think okay, so I just got to give up to sleep two nights a week and I'm going to get about an extra four-five hundred dollars a week and I'm not… That's really going to take the edge off. That's going to make me build this business. So I reluctantly said yes.

And so I started doing this before long but then I got accustomed to it, no sleeping and operating that way. Before I knew it, bills got really bad and then I was working five nights a week, my life was deliver milk in buildings from 10pm to 6am, sleep for four hours, train martial arts, have a nap, get to work on the business, take my son to martial arts, have a nap – and this was my life for three-four years.

Anyway, long story short, but I was really stuck. I couldn't move forward because of my mental capacity… I was a walking zombie. And it was until my wife just started throwing a question at me about what if… What if I did it this way, what if I did it that way. And I was so stuck in this rut for so many years and I went, huh. 

And that wasn't the first time she threw a question at me that definitely made me think. And it's since then that I really just take a step back. Because sometimes, especially now, you know: schools are closed, it's terrible. But what if it's not?

Okay, my business is closed. Okay, so where’s the opportunity here? Well, I could do something online. Okay, I don't want to do something online. Well, okay, I've got a choice. I could either be out of business, or an online business. Okay, so I'll be in an online business. So what's the opportunity here? Well, I can add this extra component to my school, which I never had time to do. I don't have time because I'm…

PETER: George, can you stop just there for one second. Exactly what you did is what needed to be done. You know, you weren't really thinking about becoming, you know, your dream job wasn't becoming a milk delivery guy. But the pain of staying where you were was too much, so you had to do something. And something came up, but then you should thank your wife. She started asking the right questions.

Also thank yourself for asking yourself what can I do? Well hold on. And the reason, I'm going to guess, you came up with the right answer because the pain of not sleeping…

GEORGE: It sucks.

Peter: Yeah, it sucks. It's so annoying, you know, and it drove you to what you're doing now. So that's awesome. You know, you've got that and it's funny, you'll see very quickly which category people sit in when you just ask them a few questions. As you were, keep going.

GEORGE: No, perfect and I mean it's just to add context to this conversation, right? Because I think right now people are really being put to the test. And I kind of look at this industry, you know, what drew me to this industry was the first things I saw on the wall. Respect, integrity, confidence, resilience, all these things.

And if there was ever a test to display what you've been teaching, this is it. Like, how are you showing up to this. You can either bury your head in the sand – then what have you been teaching? Or you can say, well hey.

PETER: Exactly.

GEORGE: This is the battle. This is the battle we’ve been training for. Are you with me or are you leaving?

PETER: Yeah, no, this is exactly true. You know, and it's really easy for me to achieve big goals. Because I find this is a big goal. Get to the end of this and open my doors and have everything go back on as per norm.

But to begin with, I'm like, I have no idea. I don't know what to do. And that's exactly like a white belt. But now we're all white belts, we’re all sitting in that same place, all going, what do we do? And what happens? You either get a tip or you go for that first grading and you're scared and you're annoyed and it's frustrating.

Or, you know, you don't know what to do because you didnt train hard enough. Or you get there and you do really well. And what happens, when do people drop out? They hit the first belt and they quit. So there's going to be a whole lot of quitters at that first grading. They're going to come into that first challenge, whatever that may be and they’re going to quit. We know that because we see it.

Training is like the world you know into… it gives me all the answers I need. And then it's going to be a few more gradings and some will do really well. In the beginning, there's going to be some who are going to be really talented. We're going to go, ah, these people are awesome! Look at their online business.

But some of them will quit and some will keep going. And some will be successful and some will be really successful and some will fade away. Some will get a black belt and realize that’s just the beginning. Others will give up before their first grading and lots of them will come up with excuses and reasons. And that's all it is.

I mean, you know, people are looking for a big, complicated answer – it's not. The amount of effort that's required to get to where we're going, especially in these uncertain times. We’re not even sure where it is we're going, specifically. That effort might be a lot more, just like you and your milk job. You know, 10 o'clock to 7 o'clock in the morning or something, ridiculous.

GEORGE: Yeah, it was crazy, yeah.

PETER: Get the cows to give milk at milk at different times. But the pain of going home to your family and saying, sorry, we're just having lunch and dinner from now on. And we're moving into my mate's caravan. This is painful, I'd hate to have to tell that to my wife. I love my house, I love my home, I love my family.

And that's, again, going back to those, you know, those principles. And principles of martial artists, you know is, stick to the program. You know, that intestinal fortitude, that inner strength. You know, should I go next door and rip off the guys lawnmower and then I can sell it. That goes against my principles.

To some people that's fun. I know that, cuz I'm home all the time. I know when they're home and when they're not home, everybody goes steal the whipper snipper as well and I'll be like, if that's where your principles lay.

People will do that, but that's, you know, it's not me, it's not you. It's not martial artists as a whole mostly. But we all have to keep on continuing to go back on what we know already as a martial artist and stick to the program. And realize that we're probably going to fail a few times.

You're going to stumble a few times, there's a few times we're going to walk out of the dojo, we’ll walk out of a meeting going I just got my ass kicked. I was talking to, before we jumped online, that I just got a letter from my accountant saying, Pete, looks like you've missed one of those bass payments.

It's a body punch. Zero income – hey, the tax department wants a really big check from you Pete. I have to pay for it or you know, lie down and go ahh. But I'll come up with a solution, because the idea of doing anything else, not because I'm particularly…

What's the word, particularly fond of the Australian taxation department. It's, I'll pay the bill and I'll get it done, because I'm fond of where I'm at. And the other option is certainly not going to happen. And once you have that mindset that, I'll either win or I'll be dead, you'd be surprised what you can achieve.

Most people don't want to have that commitment to anything, right? Most people are like, huh pretty good. You know, if I get this job, you know I put in the effort there and I'll do this and it'll be alright. They’re scared to take that risk – I understand that. Don’t want to mess up what they already have. Why do you think so many great fighters come from shitty areas and shitty homes and you know, not even, street kids.

It's because you’ve got nothing to lose. No one’s saying to you, George if you fuck this up mate, you're going to end up with nothing, you know.

So, well Pete I’ve got nothing already so, sky's the limit. But when you’ve already got a whole bunch of nice things, it can be harder. You know, you can be paralyzed with fear. Say, I don't wanna lose any of this. If I bet too much, I could lose. I don't want to lose, so I'm just going to keep on that small track. But now, we're all being forced to bet everything. You’re either all in or you’re all out.

GEORGE: So on that Peter, where does your drive come from? What made you a successful fighter? What was that thing that lit a fire under you that you really wanted that success. And still want a continuous, moving forward in business in life.

Martial Arts MindsetPETER: You know what, when I was a kid, I moved around a lot. I went to lots of different schools and I was a nobody to everybody. And I didn't like that. I wasn't good at making friends, because I was always the new kid. And I'm talkative and I get lots of energy and I get really excited.

So when you’re the new kid who's really talkative and excited about things, you think, this guy's clearly crazy. You know, every three to four months since I was about 12 or 13, I had to move. I lived in the youth refugees. And then I used to lie all the time. Yeah I've got this and I've got that, my dad's this, my mom's that.

Clearly my mom wasn't this and my dad wasn't that and I didn't have anything. Didn't have friends because that would mean you have to be somewhere for a long period of time. I didn't have family, certainly didn't have any money and I had no education at all. And for a while when I was young it was like, well you know, you just carry on.

Then after a while, you get sick of it. Now unfortunately, most kids who grew up like refugees and street kids and you know, what they call harmless refugees and stuff, even in awesome places like Australia, they end up alcoholics, drug addicts, criminals and their lives are horrible. And that was all around me and I certainly didn't want that.

I remember one day, this is a story that really shows where I just said, this has got to change. This particular time, I was living in a big stormwater train, a place called Eastful. A couple of suburbs outside of Sydney. The reason I was living there and not in the city where most street kids live or in the train yards and stuff like that is because I was scared. Because when I was a kid, a really young kid, I actually came from a nice area.

And we won't go into the back story of how everything went horribly wrong, so I wasn't you know, everyone I ever met who was a street kid, you know, they’re all, my dad's are criminal and my mom is this. And you know everyone could fight me, everyone was tough and I wasn't that guy. And it was my little sister's birthday, so I said, you know, what I'm going to do is a big graffiti piece.

Now, I was too scared to do it on a train or on a public walk, but inside this big stormwater train, if I could do it there, yeah, probably not going to get into a lot of trouble. To show you the type of kid I was, I saved up and bought the paint. No respect, I know.

Anyway, so you know, I sprayed on the wall and it looked absolutely terrible. This is ridiculous and it was possibly one of the lowest points of my life. It's basically at that time. No friends, no family, I wasn't going to school, no money. I said, you know what, I am going to become a criminal.

Now, down the road there was a big sports store with a big plate glass window. And I went, what if I go up there, because I've always been a pretty big kid, I'll pick up this big terracotta pot and I'll throw it through the window, take all the sports athletic gear and I'll walk around, I'll look real cool.

So I went over there and stashed my stuff in my stormwater train, just outside there were a bunch of trees. So I put it under there, under bushes. And it was, you know, two o'clock in the morning, no one around. And I pick up this, you know, this big terracotta pot and I throw it in this place plate glass window and it bounces off, shatters into a million pieces, you know, and then all the alarms and bells and whistles, everything just went off.

And I was like, what? And I run off  and I run back and I jump over the fence and then go down into where the big stormwater train is. And I remember sitting there, I was going, this is ridiculous. I can't even be a criminal.

Now, what does everyone say, they say, you keep going like that George, you're going to end up a crim. I couldn't, I didn't even have the ability to end up as a criminal. I was shattered, it was like I am good at absolutely nothing and no one gives a shit.

And I remember sitting there just contemplating my life and how crap it was. And I said, it's got to be something. Something's got to be there. And I said to the universe, I said, make me good at something. Anything, I'll take anything. At this point, I'll take anything.

Now, if you're a religious person then you ask God or whatever and at that point then, absolutely nothing happened. I didn't have a moment of clarity, I didn't have some deep insight – absolutely nothing happened. Nothing happened at all whatsoever for another four years. But what did happen was, I started searching. I’ve got to be good at something, I’ve got to be good at something.

And for me, I could hear it ticking in my head. You're going to run out of time Pete, you’re going to run out of time. You're going to end up like everybody else. You'd better hurry up, you better find your thing.

You know, I didn't have much self-confidence, you know, for a lot of reasons. Mostly because I kept failing everything. Because I’d go to school for a couple of months and then the next school would have the same thing or then they'd have something completely different.

And then after a while, you just give up. And on top of that, I’ve got add, attention deficit disorder which means concentrating on anything for more than a split second it's normally kind of tough.

Martial Arts Mindset

But what I do have and I had it in a bucket list, I had a desire. I said, wherever I am now is so shit. I didn't have any guidance, no one’s saying what you should do Pete, you should do this and see that person, or be that person. You could talk to  George – none of that.

You know, I'd like to say that, you know, there was some great insight from other people along the road, but there wasn't. It was just that same shitty feeling of feeling like I was invisible. I’d go to school and it didn’t matter if I’d turn up or didn't turn up, you know. Whether I was lalateid or wasn't late – it didn't matter.

And I wanted to matter. I wanted to be famous, I said, I want to be famous. I want to have something, anything. And that desire just kept burning into me.

And then the day happened. I had a fight with this guy, I was in a refuge at this time. And I'd made my lunch, it was the last of my food and I was walking back into the common room to watch the tv. I wasn’t allowed to watch the tv with my food, you know, there's no food in there.

And this guy Brad said, as I was holding my plate of four sandwiches, he goes, you're not allowed to eat in the common room. I went boom! And all my food went everywhere and I just lost my mind. Yeah, let's just say Brad and I didn't stay friends for much longer and I got kicked out.

I was so angry too, because I was like, it wasn't me, I didn't do it, it was this guy. And what was I doing? I was blaming. I was so mad and I didn't want to move, because I was living in this great house in North Sydney in Sydney, which is a great affluent area and thought it made people think that I had money.

So it was really cool. They said no, you’ve got to go. And they took me and they said, we've got this other place, because I was about 17. They said, you can go there and it's kind of, you know, it's not a halfway house. It's like moving from being what they call young homeless to being young and unemployed. They really kind of set you up there.

But anyway, but every day, they moved me there and it was great, this was cool. But I used to go down to the bottle-o. because you know, me and my friends would go get drunk and hang out. I still smoked cigarettes at that stage when I was a kid. I used to go past this karate dojo and I went, that's what I'll do. I'll do that.

I think I wanted to do taekwondo, because I thought the flag was better. Japanese flag, just the red dot. The Korean flag with cool little words and the yin yang, that was a bit cool. I said, this'll do.

I walked into the dojo and there's a guy behind the counter called Johnny and I walk in, and I said, hey what do I need to do to be a karate champ? And he told me after, yes Pete, I just rolled my eyes when I went back and said, man there’s this crazy kid out here, you know, who’s so big. There’s this crazy big kid out here, he wants to become a karate champ, you know. They were kind of laughing at me. Just turn up at 6 o'clock.

So I turned up at 6 o'clock and something happened. I started doing those punches and I thought this is it, this is pretty simple. All I've got to do is work harder than everyone else. And I got it. And I thought, ok all I need to do is turn up and at that time it started, I had a job so I had a bit of money and I had a stable place, because I was just about to turn 18.

And once you turn 18, you know, you can stay in one place for a longer time, unless you're, you know, there's a few other rules and regulations and stuff. That your parents clear the papers and let you stay somewhere, but mine didn't. And that was it.

I was 17 and I thought, if I don't do this now I'm going to miss the boat. I started karate and punched and kicked and screamed all the way to the K1 Grand Prix. And it was a desire to be better than what I was. And I would do anything, I’d go on every tournament, I would take anything.

I used to go through the magazines, look for tournaments going to them. But it was that desire to be better than what I was. I find out now, she's my lovely wife, that what, you know, being famous is great, but having a family is a million times better.

But it's exciting, because that same way, that drive and that, you know, that perseverance that was needed to get to where I was, happened for two reasons. One is, I really didn't want to be there, and two, I really wanted to get somewhere else. Turns out, the final goal was a little different, which was fun. But it set me up. And it's awesome, it's a wonderful feeling to know that I have that part of my life figured out completely, how to be a success in whatever it is I choose to do. And it works for everyone if they want to be honest to themselves. Some people don't.

GEORGE: First up, I mean, I love your story. That's inspiring stuff. How would you, what would you say to martial artists in general now? You've got, I mean, you've got really extensive knowledge experience in, you know, in the fighting arena. And I know a lot of martial artists do, but maybe some people have forgotten where they were at. Maybe they've gotten a bit complacent: what advice would you give to martial artists, martial arts school owners now in this climate and navigating through the obstacles?

PETER: Super simple: treat yourself as a white belt. You’ve just walked I,n first day on a mamat. What was that thing that said, this is for me? Learn, learn, learn, learn, learn and know that you're going to make mistakes. All the things that we tell a white belt, all the people who walk in that have never done anything before, you know. That open-mindedness that you tell them to have, we have to have now.

Learn and beat despair. Don't be afraid to ask questions. It's okay, we're all in the same boat, ask questions. Hey, how did you do this, how did you do that? Can you help me with this? I'll help you, if I find out, I'll help you.

So, you know, ask yourself the right questions, you’ll get the right answer. And nothing, nothing, nothing, nothing beats hard work. What's hard work? Just do it.

Write down a list of things you could possibly do, a list of things, a list of people you could talk to. But things that are going to make things better. Ask yourself the right questions. That's it, hard work, discipline, sticking to the program.

Although the final goal might change a little bit, you've got to start with something. You know, I want to be here at the end of this coronavirus. I want to have a dojo and I want to be able to open the doors the day that we're allowed to. That's my goal. And I'd like to have a little bit of money.

GEORGE: Love it.

PETER: If we get there and it says, I'm going to have a lot of money and a great online business and everyone rushes back into my dojo because they’re super pumped to come back, even better. Preparation meets opportunity. That's good luck.

The lack of preparation, well, the opportunity comes, you’ll get popped. The fight, it's, you know, straight away. In business it can be, you know, a three month lag. So work hard now and in three months, you have a better chance of being there. I can’t guarantee it, no one guarantees your business is going to be here, nor mine or anyone else's. But you're going to give yourself a better chance if you train, or work as hard as you can.

GEORGE: Awesome. Hey, Peter thanks so much for taking the time to hang out. Look forward to having a few more cool conversations with you. If anybody wants to reach out to you and connect with you, what's the best way for them to do that?

PETER: Just jump on my Facebook, Peter Graham. There's a picture of me. By all means, shoot me through some messages and I'll try  to get back to as many people as possible. Thanks George, I really appreciate talking to you. And thank you for all the help you've given me as well, you're doing a great job.

GEORGE: You're welcome. Perfect, awesome.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!

 

Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

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94 – Kylie Ryan – How To Ditch Fear, Get Clear and Embrace Leadership In Uncertain Times

Kylie Ryan, a mindset and performance coach, shares techniques on how to clear our minds, get calm and make decisions from a place of ‘inner truth'.

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IN THIS EPISODE, YOU WILL LEARN: 

  • Mindfulness tips to reclaim your center and balance
  • How anxiety interferes with your decision-making process
  • How to establish certainty in uncertain times
  • The value difference between martial arts paid trials vs free trials
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Fear only exists when we're projecting our mind out into the future, right? It's like we're imagining some kind of negative future and going from this moment here, I'm imagining that I won't be able to pay my mortgage and my house is going to get foreclosed and what's going to happen? And then what if, what if, and you can go into this awful spiral of what is trying to chess play your way through every possible scenario. And that's a really dangerous habit.

GEORGE: Hey, this is George and welcome to another episode of the Martial Arts Media Business Podcast. Today I'm joined with a really special guest, not a martial artist, but someone who can really provide a lot of value with a lot of things that we deal with on a day to day basis within our mindset.

And now more so more important than ever as we are all forced in this position of having to lead and having to make decisions, it's important that we make that decision from the right perspective and right mindset. I'm joined today with Kylie Ryan from mymindcoach.com.au, welcome to the call Kylie.

KYLIE: Hey, great to be here. Excited to share some conversations with you. Hopefully it's useful.

GEORGE: Love it. I'm ready. First up, if you could give us just a two minute intro, a bit of background on what it is you do and so forth.

Kylie Ryan mindset coachKYLIE: Yeah, sure. I'm a mindset and performance coach. I help people with their inner game. All of the mindset, belief, values, identities, emotions, the things that get us stuck and keep us sabotaging ourselves.

There's plenty of things that we know that we need to do or that we should do, that we sometimes find ourselves struggling to actually do. I see myself as the bridge between what you know you should be doing or could be doing and what you're actually doing. And what we find is that a lot of the times things that seem like that external obstacles like the economy, or clients canceling, or this virus that's going on at the moment, a lot of the times when we find that even though those things are real, a lot of the times you find that people can handle them in very different ways. You can have two different people that face the same situation and respond very differently.

So what's the difference between those two people in their responses is their inner game, right? Is their mindset, their values, their beliefs, their attitudes, and their internal strategy that allows them to shift their external strategy and get different results in the world. So I help people tweak that in a game so that they get to do the things that they want and show up in the way that they want in the world and get the results.

GEORGE: All right, I love that down. Let's backtrack to two things that you mentioned. Stuck and sabotage. Where does this originate from? Where do people get stuck knowing that this is what they got to do, but then potentially put roadblocks in a way that they'll procrastinate or do different things?

I caught myself doing this yesterday, actually. I'm preparing this training from our members right now for our Partners group on how to digitize the school. And I'm in this creation phase and procrastination takes over. This is just a personal thing within me.

And before I knew it, I was out buying the new computer monitor that I needed. It was super essential, right? I needed that second screen. That's just something I like really taking a gut check look at me. But where does this originate? Where do people get stuck and why do we self sabotage?

KYLIE: Yeah, that's a great question. A lot of the… just like a little bit of a background information for… Your mindset, your beliefs, your values, all of the inner world of who you are, the personality that you show up to the world as, where does that come from? Right?

You've got to think about if your mindset was a software program, where did that software get installed? And sometimes we might have… our original software is installed when we're first born and through that what we call the imprint period from zero, from being born to about seven years old. And then there's another period of the modeling period between seven and 14 but basically like up until about 21, you're learning and having these significant experiences from childhood, from your parents, from teachers, and you download and absorb beliefs, you download the idea of what's possible, you download your parents' attitudes and the way that they show up, you might look up to, or have a mentor and a teacher, or a martial arts instructor, or someone that you look up to and you might learn some things from them.

You might learn from people that do things maybe in a way that is not so useful or that is hurtful to you. But you learn that regardless, right? When we're really little we pick up and we just absorb all of these different things. And a lot of those beliefs are formed and then they drop down into the deep coding of your psychology, the inner hard drive of who you are. And a lot of those things, you're not aware of what programs are in there until a situation presents itself where that particular program becomes activated, right?

You might have that situation where you have to go and step into leadership and speak before your people and it triggered… and you might've never done that recently. And that wasn't an issue. But it could potentially just picking… plucking an example out of the air, it could potentially activate an unconscious memory from being a kid in kindergarten and having to show and tell and not having anything to say, or mumbling with your words, or kids laughing at you when you're a little tiny kid.

And then years and years and years and years later, you find that when you have to get up and speak in front of people, you have this idea that maybe it's going to be dangerous, or maybe you might get humiliated, or maybe you might get laughed at. And all of this happens at an unconscious level.

It's not like you go, “Oh, people are going to laugh at me,” but you just find things to do so that you don't have to do the thing that might cause you pain or discomfort. A lot of times when we procrastinate or sabotage about something, then we have attached some kind of negative emotional state to the thing that we want to do. Does that make sense?

GEORGE: Yeah.

KYLIE: Yeah. So we want to go towards a goal and it's… unconsciously you're like, “I want to do this thing, I want to do this presentation.” But somewhere in your unconscious mind, beneath the surface of the water, if you think of the classic iceberg metaphor, your unconscious mind is like all of the bit that's underneath the water. Underneath the water then there might be some kind of belief or negative association with the thing that you want to do.

And it's like consciously you're trying to move forward but got the handbrake on, right? You're accelerating, but you've got the handbrake on. So there's this kind of weird like, “Oh, oh, oh, I feel stuck,” because consciously you want to move forward, but unconsciously your body is sending you signals that it's not safe.

And so it's distracting you with all sorts of other things to do like buying a new monitor or procrastinate cleaning, all sorts of different things. “Oh, there's so many things to do in the house,” when I have something that I'm avoiding. That gives you a bit of a baseline understanding of why that happens.

And it's usually, it can be traced back to some related experience that created a negative impact or a negative decision, right? Where you thought, “Hey, it's actually not safe to do this.” Or, “This creates a negative outcome for me in some way.”

And sometimes the relationships can be quite obscure, like maybe showing your parents a piece of art when you're a kid and they go, “Oh, I'm busy now.” And the kid could take that to mean that their work is not worthy, or that their stuff doesn't matter, or their voice isn't important.

There's all sorts of different deep rabbit holes in our mind from various formative experiences and everybody goes through it, right? Everybody has these things. No one is immune to it. A lot of the times we don't realize that those things are in there until we try to do something and find ourselves getting stuck or spinning our wheels.

GEORGE: All right. There's a few things I'd like to ask from that. Obviously the first thing is, how do you develop the awareness of actually, right this is happening, but then exploring also that… you mentioned there is a negative emotion attached to it and then we'll explore how these things are coming up in today's climate with the situation we're facing right now.

Just because it's a good example, I guess just to base our conversation on, in my case of yesterday where I was procrastinating. The outcome that I'm striving for I know is an outcome that creates impact and it's going to do a lot of good for a lot of people. When you say there's a negative emotion attached to it, is that maybe, yeah. Is that like maybe there's a fear attached there somewhere, a fear of how this is going to be perceived or is this going to be good enough or something…?

KYLIE: Yeah. It's like if you think of it like a balance. A balance of scales, right? You've got, there's the positive future that you want to make an impact, you want to do good in the world, you want to… it's going to have a positive effect on your clients and their clients and all of that.

But it can also have, “Oh well, maybe someone might think that what I did wasn't very good. Or maybe someone might think I'm being salesy, or sleazy, or selling in this particular climate.” Right? And that's… there's a desire for impact, but it sounds like there might also be a fear of judgment that's playing out on the scales. Right? There's often positive and negative associations with anything that we want to do.

Like every… as martial artists, I would imagine that you guys are pretty familiar with the concept of Yin and Yang and push and pull and positive and negative that everything has that kind of synthesis or holism – there is positive and negative in everything. And even if you're trying to do something positive, there is also potentially a negative impact that happens with that. And so it depends on what you're focused on and what that triggers within you and your personal experience about how you relate to it.

GEORGE: All right, great. Before we get into how to deal with things in today's climate, I was having a conversation yesterday with one of our Partner members and we were talking about, this is the time for leadership. This is… everything that you've been taught in martial arts, resilience, discipline, if there was ever a battle that you're facing, this is the one.

You got to show your leadership and be an example. But then how do you do that if you've got your own fears? It's almost like am I faking it? Where do we go to find that inner strength? And then I guess to tie it back into the conversation up to now is, how do we find that awareness of what is causing us to think in that way? Because yeah, what is causing us to look at the negative side and not really the positive and going… not leading?

Kylie Ryan mindset coachKYLIE: Yeah, exactly. Okay. When I think about leadership, right? Leaders get to go first. Leaders are leaders because they're the ones that go first, right? And you can lead… it doesn't necessarily mean that you're up the front as the flag bearer. You might be a leader that's going first from the back and going, “Come on guys, let's do this.” Right?

But you're the… Leaders are the ones that go first. And of course every… I find that every time I step into a new level of leadership there is an initiation. Right? And just like going through the different belt levels in martial arts, there is a test that we must go through and move through in order to attain the sense of victory that allows you to lead others through that particular level. It's like, “Hey, I've been through this myself. Let's go. I can show you the path.”

And you get to show others the path because you have walked that path yourself and you have earned that victory. You have earned that right to then say, “Hey, I can help you through this. I have some wisdom, or skills, or ideas that can help you through.”

To just ease everyone's mind that is feeling fear and uncertainty themselves, everyone is facing that right now across the globe, which is really unprecedented that there have been pandemics and epidemics before but we've never had the level of interconnectedness of communication to really know what our brothers and sisters are feeling on the other side of the planet. To have this rampant experience of media and potentially even fear mongering in the media that is putting all of this information in our heads.

The first initiation is for us as leaders to be able to find our center, try and make it as relatable as possible in terms of martial arts, if you have… and I'm not a martial arts expert, so please forgive me if I make mistakes with the metaphors, but if you have people coming from every angle, right, and you have attacks coming from every angle in terms of information, or loss of clients, or loss of income and relates as I've got blows coming at me from every side.

I would imagine that, and you can correct me if I'm wrong, but I would imagine that the key part of being able to deal with all of those different attacks is to be able to find your own center, right? To be able to find your own center and start to expand your vision, expand your consciousness so that you can start to perceive things almost before they're happening.

So that you can perceive, “Oh, there's someone that's pulling back to throw a punch over there. I can start to perceive with a wider lens than just my internal state.” I don't know if that's right or not. So starting to go into that inner world and going, “Okay, if I find my center, my center of balance, my center of gravity, my internal state of going, okay, if I can find peace in here internally.”

That's the first step to bring yourself into a state of calm, or peace, or if we want to think about it nervous system wise, from sympathetic to parasympathetic, like if we're in an overdriven chronic sympathetic state of going, “Oh,” these attacks on all sides, these chronic anxiety, then the first step is to start to bring our bodies back into calm.

And the simplest hack to do that, which has been taught by sages and mystics and teachers for many millennia, is to take control of the autonomic nervous system by taking control of the breath. Right? That's the one thing that you can take control of that doesn't require a mental shift, but it's almost like a bio hack to go in and go sympathetic in-breath, parasympathetic out-breath, right?

And the more that we can just hack our nervous systems back into calm, then it's almost like telling your body, “It's okay. Right now you're safe, right now you're safe.”

And I think what's so disconcerting for people these days is the disconnect between like you walk outside… I walk outside just before and stand in my backyard and the sun is shining, the birds are singing, it looks like paradise, right? Everything seems like it's totally normal. And so there's this weird disconnect between the present moment that actually is, where to most of us things are okay.

Or there's no creditors knocking at your door right this second and the sense of impending danger. There's this invisible sense of impending danger, right? There's no zombies knocking at your door and trying to pull your eyes out.

But there is this sense of an invisible danger, and the invisible danger is living in our minds. And it's… it is a real danger. It is a real threat. But it's almost like we're creating this chronic sense of anxiety that's putting our bodies into this state of stress.

For me the first step with any… for any leader or anyone at all is to… right, to bring up bodies back into calm and every… all of the mindset training that I've done over many, many years, it's allowing ourselves to come back into the present moment because fear only exists when we're projecting our mind out into the future, right?

It's like we were imagining some kind of negative future and going, “From this moment here, I'm imagining that I wouldn't be able to pay my mortgage and my house is going to get foreclosed and what if… what's going to happen then? What if, what if, what if, what if, what it would?” And you can go into this awful spiral of what is trying to chess play your way through every possible scenario. And that's a really dangerous habit to fall into because so many of the variables are shifting every second, right?

And so it's impossible to know what all of the right steps are to do six months from now, three months from now. It's really about, I believe that this situation is an opportunity for us to be initiated as a global civilization to come back into a sense of center, to be reminded of our power that exists in the present moment and to come back into our hearts and take the next right step.

In uncertain times where things are changing, the only thing you can do, and the only thing that you can really be certain of is, “Okay, I'm here at this moment. My feet are on the ground. I can feel my heartbeat, I can take a breath, my body's still working. I still have the capacity to think and move and communicate. Okay, from this moment, what is the next right step? From this moment.”

And I think it's a real opportunity for every one of us to return to the present moment because many of us have lived in… and live in this kind of perpetual state of future pacing. Like, “Oh, I must get this, I've got to do that. I've got my goals, I'm moving here. I'm going there.

I've got to set like…” to-do lists and get charts and projections and what boards and simultaneously going, “Well, this is how it used to be,” or, “It's not as good as it used to be,” or, “I'm better than I used to be,” but very little, very few of us re really spend time in the present moment. And the present moment is where your flow lives, right?

When you allow yourself to drop into that state of presence, you can start to tap into that intelligent field that allows you to flow with the present environment, right? And allows you to step into the state where you know the next right move because you've dropped all of the mental preconceptions and you're just in the moment.

GEORGE: All right. Perfect. I love that. So really looking at… This is a process before making decisions, right? Like really, let's ground ourselves. Let's just bring ourselves to calm. Take a couple of breaths-

KYLIE: Take a couple of breaths, get yourself into a calm state. No good decisions are made from a stressed state, because any decision you make in a stressed state is going to only ever be reactive, right? You're going to be reacting to the blow rather than going, “Okay, from my center, where do I want to head? What's the next right step?”

GEORGE: That's so good. Okay, cool. All right. I've got a few things I want to ask, but what do feel would be the next best topic to discuss from that point?

KYLIE: From that point? Okay, I think there's an opportunity to make this relevant in terms of what's happening right now, but I'm happy to like, you know your people and you know what… where they're at and what they need. So I trust your questions George.

GEORGE: Perfect. Okay. If I bring things back to current. Right now, what a lot of martial arts school owners are facing is number one, they'd had to just make a 100% pivot. For most, you're either online or you're not a business. And I've been saying this to my clients, “Well, as of today, you are actually an online business.”

KYLIE: Everyone's online. Yeah.

GEORGE: That's what you have now.

KYLIE: Yeah.

GEORGE: It's been a real interesting time because a lot of students that are paying club fees are really happy to continue paying club fees and doing that because they're grateful for what they have in the community and the environment of the martial arts school. The concern number one would be, “Yep, that's great. But then at what point does that… is that not great? How long would people do that if there were real consequences?” And look, we definitely don't focus on the worst outcome, but definitely be prepared.

KYLIE: You've got to be prepared for it, right? You've got to know, “Okay, what's my next… what's the greatest threat and what could I potentially do to mitigate that for sure?”

GEORGE: That's been… the big focus was right, let's retain. Now that we've pulled a lot of our clients, we've got the retain part in control now it's, “Okay, well, how are we going to develop this model from here on?” And I think this is where the money mindset really takes a cave. I can't say I'm 100% aligned with it, but there were a few top people in the industry that announced that they were cutting all their fees and they'll see them in a couple of months and I think it's great if you're able to do that.

What I was concerned about is that there was a long message saying I can't do that. That there's some sort of nobility and ethics involved by not charging and potentially going broke, which is catastrophic. I had a conversation yesterday with someone who was saying, “Well, I'm going to provide all this online stuff, but I'm going to do it as a sense of goodwill and I'm not going to charge.”

And my concern was, “Well, is that really what people need?” Because I'm sure they're still going to go to Dan Murphy's maybe, or like, “Oh, are you really doing them the favor of not committing financially?” One of the cases I'm really getting to here is dealing with money mindset. How do you deal with being okay still actually asking for money during a time like this without feeling the, “I'm taking advantage of people.”

KYLIE: A hundred percent. But I would imagine that a lot of people that get into martial arts work have the sense of wanting to help the community, wanting to help… starting with maybe helping themselves and growing in strength and capabilities and then wanting to help others in the community. So there's a sense of giving, of helping, of caring.

And I work a lot with healers and coaches, and there's a similar mindset of like, “I'm someone that helps people get better.” Right? The challenge with… I guess the obstacle with that is that we can easily… some can easily fall into the mindset or the archetype of the wounded healer or the rescuer. Right?

KYLIE: And this is where… This is a simple model that comes from transactional analysis, a guy called Stephen Karpman developed it and it's basically just a triangle. If you imagine a triangle with the point at the bottom. And the point at the bottom, so it's… looks like a V. Right?

And the point at the bottom is the victim. And when there is a victim and in… and so there's the victim and then there is the aggressor on one side or the bully that's creating the havoc. And then there is the rescuer on the other side or the master. And when we are in situations like this where we're facing a collective drama, there is this aggressor that's happening in terms of the virus is one of the things that's being painted as the aggressor that's causing all of the economy to shut down.

Some people are saying the government is one of the aggressors, or people that's forcing people to shut down, or maybe their direct debit company is aggressively shutting everything down. There are many different potential bullies or aggressors in this dynamic.

And then there's the victim, right? If that's happening, then we can fall into going, “Oh, I'm the victim here as the business owner because my business is shut down. Things that are outside of my control now.” And now when you're in that victim state, it feels like if the power lives outside of you, right?

The power lives with the aggressor. And the aggressor being the virus, or the government, or the economy. And the power belongs outside of you. And when the power belongs outside of you, that's a dangerous place to be because you're at the mercy of whatever that outside aggressor is that you're seeing as the aggressor.

And that's not to say that those things aren't challenging. They absolutely are. And they absolutely exist. And a part of the initiations, right? The levels that one goes through from victim to victorious… to victory, is by passing through a challenge or an initiation. And the victim feels powerless and only gains power by moving through a particular trial and taking a level of responsibility, and taking a level of ownership, and taking a level of assertiveness, and going, “You know what? I'm going to do this anyway.

I'm going to move forward.” And they gain a level of victory. That's how the victor starts to move forward and gain strength and capacity and power to start to move forward.

The other side of the scale is that if we have been a victim, then we often have a level of compassion and wanting to help people that we see as victims, right? And we might see people out in the community and go, “Oh my God, all of my students have… or some of my students, or the parents of my students have lost their jobs.

They now don't have any money. Now they've got to look after their kids at home. Oh my God.” You maybe as the business owner might step into the feeling of the rescuer and wanting to rescue people out there in the community because you're seeing them as victims.

And that's because it's much easier. Out of those three archetypes, the victim, the aggressor and the rescuer, the one that feels the best to be in is the rescuer, right? Firefighters, police, rescuers, true rescuers are pinnacled and admired in our society and people can fall into this desire to be the rescuer, but the dark side of the rescuer is that when you're being a rescuer that's not in a dire life or death situation, obviously sometimes there are times when people genuinely need rescuing and this is not necessarily one of those times, although it may be in some cases.

But overall when we see people as victims and we go, “Well, none of my students can pay and I'm going to give everything away for free,” then you're falling into the shadow side of the rescuer by going, “I am now seeing all of my students as victims because I don't believe that they have the capacity to pay me for my… in fair exchange for my value and my wisdom and my help.”

That's where it's like, “Hang on. You're not actually helping them by seeing them as victims here,” because people don't need to be seen as victims. They need to be given the opportunity and the strength and the support to rise up, and for them to become leaders of their own lives. And the only way for people to… or one of the best ways for people to move from being a victim into being a sovereign being, a leader of their own lives, is for someone to lead them and give them the support and the inspiration.

You go, “No, you have what it takes. You have this within you. I see your greatness. I see your capacity.” That's from a symbolic perspective, but from a practical perspective that might look like, “Okay, I know that there are some people in our community that are experiencing extreme financial hardship. If that's you and you want to continue to be a part of our services, reach out and we can have a conversation.”

Kylie Ryan mindset coachFor everybody else who really wants to invest in moving forward. In this cocoon time, I've reframed quarantine to cocoon time. And I suggest you do the same, right? I think it's quite useful to go, “Okay, we're all cocooned in our homes now.

This is an opportunity for us to transform. This is an opportunity for us to inform our minds with information that supports us to move forward, that supports us to get stronger.” So limiting your media, limiting your fear based panic news and starting to inform yourself with positive things or inform yourself with online classes, that is a really useful and productive use of your time.

And I think there's an opportunity for martial arts schools and martial arts leaders and business owners to step up and say, “Hey, I am a community leader here. I'm going to run online group classes in place of where my live in person classes were,” and we're all going to be together on a screen. We're going to be doing it together. Maybe the class is priced slightly differently because maybe there's… it's a different situation.

But I think there is still an investment that is required because when people pay, they pay attention. When people pay, they pay attention. And there is going to be a flood and a plethora of free information out as there always is on the internet.

And so there's this opportunity for people to pay and continue to be invested in their leader, in their mentor, a lot of people, they look up to their martial arts teacher as a mentor, as a leader in times of trouble, and so there's an opportunity for you to show up as a leader for your people and inspire them to greatness, inspire them to get through the challenges.

GEORGE: I like that. When people pay, they pay attention-

KYLIE: When people pay, they pay attention.

GEORGE: And I'm just going to bring into context to our industry, right? When we do marketing for martial arts schools, we… There's two sorts of this. We got what we call a free trial and a paid trial. Now, a free trial is typically a good thing when there's intent, people search on Google and they go and find you and they had some intent.

When we focus on Facebook marketing, for the most part, it's better to have a paid trial because it's interaction marketing and you can establish some value behind the paid thing, behind the paid trial. People are actually paying to participate, in a fraction. But in the bigger consensus, I think the majority of school owners would agree with me that that creates a better student.

Now just to bring it back to this context exactly the same. Right? If people pay, they are paying attention. I don't think it's a wise thing to give away everything for free because if people aren't paying, it's going to be a lot easier to disconnect when there's a screen and I'm at home and I can switch it off and I can swap it to Netflix.

KYLIE: Yeah. Now more than ever we need engagement and we need investment. Yes, there's a sense of shock and there's a sense of panic and that happens obviously when radical changes occur, but that will settle after a period of time, one to two weeks and people will start to get over the shock and panic of it and they'll go, “Oh, okay, we're starting to settle into this new normal way we just live at home.” But… And then those goals that you had before and those needs and the community desires are all still there. All of those needs for community, and certainty, and growth, and leadership, and family, and connection are all still there.

And there's an opportunity for martial arts schools, for dance schools, for any kind of school where people used to go every day, or a couple of times a week, or once a week and they had this experience of a third place, whether that's their gym, or their martial arts school, homework, third place, whatever that third place is. And I see martial arts schools as one of these third places.

There is an opportunity for you as martial arts leaders and teachers to keep that third place open in an online space. They need that third place more than ever because we're all stuck in our own houses, so it's like we need that third place to inspire us, to connect us, to keep us moving for physical health and well-being, for mental health and well-being.

There is going to be a massive mental health crisis that comes on the back of this. Once we get through this period of the corona virus situation, there is going to be a massive mental health crisis that comes off the back of it. I think there's an opportunity for all community leaders to step in and give their communities a really strong flag in the sand and go, “Hey guys, let's rally around this.

Let's keep moving forward. Let's keep on in uncertain times. Here we go. In uncertain times, certainty matters. In uncertain times, certainty matters. Certainty is a life raft.”

And so there was certainty in your students coming to your classes. There was certainty in your students coming to your school, they got certainty out of it just as much as you got certainty out of it. And in this new situation, they need that certainty in that connection, in that community more than ever. More than ever.

And if it means that you go, “Okay, we're going to do a community 6:00 AM, or 6:00 PM, or whatever time suits you and your people, we're going to do a community class and it's every single day now. And I'm going to show up and we're going to do our martial arts training together. And I'm going to give you pointers on the video.” Right?

I think there's an opportunity to be a lot of certainty and to be a lot of leadership. And that's required of us. And it's required of all leaders on the community level, as well as the global level. And a lot of times we're looking at our leaders and going, “They're not providing assurance, they're not providing certainty, they're not giving good plans.”

And every time we look outside of ourselves and go, “They're not doing that.” Okay, that may be true, but how can we do that in our communities? How can we build a lot of leadership in our communities in our own way too? Like Gandhi said, to be the change we want to see in the world.

If we want to see more certainty than we need to be more certain in the value that we deliver and that it is useful and valid and worthy of investment and fair exchange, there's a real opportunity to step up and also to ask for a fair exchange around that because it is valuable and it is important.

GEORGE: Kylie, thank you so much.

KYLIE: I'm an evangelist.

GEORGE: I love it. I love your message and like I said in the beginning, I just love to talk to interesting people and sometimes it's for my own insight and I'm sure anybody listening to this will get so much value out of that.

KYLIE: Thank you. Yeah.

GEORGE: And even if there was some doubt in things that you were thinking and reaffirming those thoughts and knowing that, “Hey, this is just your opportunity to lead and just really step in that space because people need you more than ever.”

KYLIE: Yeah. It's true. And it's like… it doesn't mean that those emotions aren't there. And it doesn't mean that those emotions have to be gone in order to step into leadership. But a part of the initiation is feeling those emotions, allowing yourself to feel them and then moving forward, anyway.

GEORGE: Like you said, leaders go first.

KYLIE: Leaders go first. Leaders go first. Yeah. What a pleasure George.

GEORGE: Kylie, thank you so much. Is there anything we could do for you? If anybody gets… who's listening, what can we do to just be thankful for what you've just shared with us?

KYLIE: Ah, thanks guys. Well, I have a lot of resources and mindset videos and trainings on my website mymindcoach.com.au and if there's anything that you liked from here and you'd like to hear more, then you can go ahead and find my Facebook page and stay tuned for updates or share one of the resources that you found useful.

I've got videos on alleviating anxiety, I've got a free group that I linked to on my Facebook page that gives out more training and free meditations and things to help the community. And I also have mind coach training for those who want to go deeper into learning about this and how to step up as a leader in My Mind Coach Academy. If you're interested in that, reach out and we can have a chat and yeah, look forward to serving the community in deeper and deeper ways.

GEORGE: Thank you so much Kylie, and we'll have all those links in the show notes as well.

KYLIE: Awesome.

GEORGE: Thank you so much.

KYLIE: It's my pleasure George. Speak to you guys soon.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!

 

Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

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93 – Strategies From a High Performance Salon Coach To Pivot Your Martial Arts Business

Jason Everett, a high-performance salon coach, shares 3 main pillars to take advantage of with your martial arts business during uncertain times.

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IN THIS EPISODE, YOU WILL LEARN: 

  • The 3 key strategies to implement before you pivot your martial arts business
  • Why you should double down on coaching
  • The hidden opportunity all martial arts school owners have right now
  • How to use your Facebook community to strengthen relationships with your students and instructors
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Now the question is, if you're being tested right now, how do you show up to be tested? Are you going to double down? Are you going to get more coaching education, understand more about your business and get lit up and on fire for what you're doing? Or are you going to be like, “Well, I guess we'll just shut this thing down and I'm going to go on vacation for a few weeks and come back.”

GEORGE: Hey, this is George Fourie and welcome to the Martial Arts Media Business Podcast. The first live Martial Arts Media Business Podcast, and… 

JASON: Wow man, that's exciting. First live. 

GEORGE: First live, and I've got a really awesome guest here today. Now, Jason Everett is not a martial artist, but- 

JASON: I'm not. I'm not afraid of some martial arts though, let's be clear. I think it's amazing. I'm just not very good at any of them. 

GEORGE: Here's why I'm bringing Jason on. So, first up he brings good energy. Good energy, a wealth of knowledge and he's in a completely opposite industry, but facing challenges way more than any martial arts school owner is right now. 

JASON: Probably true, probably true. 

GEORGE: And so let me just hand it over to Jason. If you could just give us a quick couple of minutes, who you are, what you do and we'll go from there. 

JASON: Yeah. Well first of all man, thanks for doing this and what you do for martial arts studio owners is extraordinary. I mean I know you do some incredible work for them and I would just say to you guys as a community, now more than ever you need what George is doing. And I say that because I just have seen inside our own group and because I run a group of salon owners. 

So basically what I do is I work inside the salon, spa, beauty industry, barber shops all over the world to help them to increase the amount of take home income that they have, to grow their staff, to grow in locations and to really start creating wealth in their lives for salons. And the reason why I do that is that only 7% of salons actually make a profit, 20% of them are breaking even and the rest of them actually go backwards to go to work every single day. 

So if you run a martial arts studio or a dojo or whatever you would call your place that you operate, is that if you could imagine trying to run your business and knowing that only 7% make money, that's pretty crazy, right? So salon owners very often, like for you guys in the martial arts industry, they love what they do but they're not always the best business owners. Right?

And I know that's very true and the reason why I say that… so I work with these salon owners all over the world. I've worked a lot in the corporate space with the salon and spa industry and I've done tons of work there, but I want you to know my background is actually… I come from being a dance instructor.

I was a ballroom dance instructor over 20 plus years ago and I've worked in outside sales, I've worked in advertising and marketing and all these different arenas. And the reason why I say that is because martial arts, dance instructors, even a hairdresser, all those things, those are very hands-on professions, right? 

So if you think about the massage industry, you physically touch people. You guys might… I was going to say I'm going to make a karate joke about chopping them, but you know what I'm saying? The idea is that you guys are a hands-on industry. Gyms, dojos, all these places are very hands on and so when they say, “Hey, social distancing. Please do me a favor and don't ever touch anybody again,” or at least for 30, 60, 90 days or into the future, this whole idea of ‘don't touch your people’ becomes a very big challenge, especially for our clients.

We have salon owners all over the world, and by the way if you can relate to any of this, do me a favor and comment in the comment section below and say relate, because I want to know if you guys are connecting with this and it's helping you. But this idea is as soon as in the US and probably 90% of our clients have now completely shut down, they can't run any sort of business.

And like George and I were talking before, you guys, if you really want to, you could run martial arts classes online right now and it's really hard for a salon owner to say, “Okay, take out that really crappy pair of scissors in your drawer and take your hair, hold it up and let's go to town.” That's not going to happen, but you guys have a unique opportunity right now to pivot and to change some of your business model, even though it's going to be probably like a baby deer trying to walk on ice for the very first time, you at least have the opportunity to still maintain your income. 

I was just on the phone and hope it's okay for me to tell you this. I was just on the phone, literally about five minutes before this with a friend of mine who still owns a dance studio. The guy, one of my good friends, he's been my best friend for over 25 years, he owns a dance studio and I was watching him in his living room teach classes.

He had his phone up and he had his iPhone and he had the lights up and his wife is walking around showing me he's teaching lessons on Zoom and I was like, “You go man, that's awesome.” He's still teaching private lessons in his house and walking around and dancing and showing people what to do. 

So I guess background, but the other thing I would just say is would you guys please do me a favor and not get discouraged? Because when we look at what's happening right now, I just believe it's a test for you to decide, do you have really the chops that you need to have as a business owner to make it in a really tough time, or are you going to be one of those people who throws in the towel quits and says, “Forget it, I'm out of here. I guess I better go get a job doing what I've always loved, being a garbage man.”

Which is probably not any of you, but I'm just saying that's the choice you get to make here and the universe hands you this choice and it's asking you to step up and I love George, you're doing so much to serve these people and really help them and grow the community because the community needs to be tighter than it's ever been before. 

GEORGE: Jason, so you're talking about having chops. I'd love to know what are you doing to inspire your clients because there is not really plan B. So what do you actually- 

JASON: There's not really a plan B. There's one little plan B. The only little plan B that's going on right now is a lot of our clients very quickly pivoted and they're doing what's called root rescue, which they're giving… They're doing hair dye, because a lot of people come in and get the hair dyed or blow dried and all the other services, so they're actually still selling retail products because people still are on video calls.

You've got to make your hair look good. People still have their roots growing out, they have all these other services, so we do have some clients who are able to go in and do some very basic Amazon style. Sell some products and half come out of their business. But we're talking to people about literally laying off their entire workforce except for some key employees and making it through. 

So, here's what we're doing from a strategy standpoint. There are three main pillars that we're talking about with all of our salon owners. Number one, you need to be able to stabilize what the heck is going on. You need to be able to stabilize your team, stabilize your business, decide what can I stop paying for? What can't I stop paying for?

And we were really clear is that we said, “Look, you've got to stop paying for things that you don't need right now and double down on the things that you do need.” In fact, I have doubled all of my coaching sessions with every single one of my coaches in the group that we're in. 

I just upgraded them now going to the board room group, which costs me twice as much money to do what I'm doing. And I'm doubling down on the amount of mental health and strategy that I'm getting as a professional. I'm asking my clients to do the same thing, but I'm telling my clients, because they're not closing, I'm like, “Look, I'm going to go…” We normally provide inside any given month for our clients, we do two webinars a week and we do a destination training once every four months.

I was like, ah that ain't going to cut it, so I literally started doing every morning at 6:00 AM, we're doing mindset calls. So Monday, Tuesday, Wednesday, Thursday, Friday I do a mindset call at 6:00 AM. I have called in every personal favor that I have with every one of the highest profile, coolest friends that I have, to come in and jump on that call. And we've actually been doing that for over two weeks now. We're in our second week of doing that and it's actually second week plus. 

So we're doubling down and I'm like, “Look, we're running a call every day, plus we're running our Monday call and we're running our Wednesday call.” And our group is on fire because they're talking every day and people are sharing, here's what I'm doing, here's what I'm doing, here's what I'm doing.

And so if you're not engaged in the Facebook community that I'm sure George has, make sure that you're sharing what the best ever practices are because that thing that you might not think a big idea, what's happening in our group right now, is people are sharing an idea and then it's snowballing.

So one gal said, “Hey I'm doing this root rescue thing,” and this other gal said, “I'm using baby food containers to fill up hair color,” and then this other gal said, “I got on TV,” and this other guy… So they're one upping each other on all these cool things that they're doing and the whole group is elevating in spirits and in ideals and all those things. 

And in addition to doing all of that, I'm literally doing daily lives. Anybody who calls to ask, I'm doing a live with them. I'm also bringing them on my shows and doing everything I can to make sure that every single day people are encouraged, because in a world where everyone is discouraged, there needs to be more encouragement. I'm just on that path, trying to be as encouraging as possible because hell yeah, it's hard, but this is where business owners are made or broken. 

I don't know about you guys, but you guys are martial arts guys, right? You know you got to break people down sometimes to build them back up. This is just the world breaking you down. It's just saying, do you have what it takes? Are you that business owner that's going to rise to the occasion and do something extraordinary, or are you going to remain an ordinary business owner? 

Because ordinary business owners, ordinary martial artists… you know, I'm like a loser martial artist. I've had a couple of sessions. My dad used to be big into Tai Chi and we used to do all kinds of stuff and I've done some karate, but I'm just like a baby junior cub scout, right?

I've had some exposure. I can't imagine that every single one of the owners that is in your program is not an absolute consummate professional, expert, award-winning champion tournament winning expert.

So now the question is, if you're being tested right now, how do you show up to be tested? Are you going to double down? Are you going to get more coaching and education and understand more about your business and get lit up and on fire for what you're doing? Or are you going to be like, “Well I guess we'll just shut this thing down and I'm going to go on vacation for a few weeks and come back.” 

So, I was in my list and then I just started ranting, sorry. So I went into… The first thing we're doing is we're teaching how to stabilize, stabilize is number one, right? Stabilize what's happening in your business. Number two, you've got to get organized. You've got to organize what are you going to do between now and when you can open?

And by the way, that might be 30, 60 or 90 days. I'm hoping it's more towards the 30 or less, but let's assume it's 90. Even if it's 90 freaking days, you can survive 90 days. You got this. I'm not even worried about you. 

So we talk about how you get bridge financing? How do you borrow what you can from the bank? And hopefully you'll get some given by the government, we'll see. But borrow what you can, survive on what you can. Go down to your bare minimal staff.

And then third, I just want to say this, because this is the part that I'm the most excited about and it changes my mindset every time I think about it. The other side of this is going to be the greatest transfer of wealth in our entire lives. 

I don't think people get this, is that right now all of the crappy martial arts owners are going to go back and get jobs as garbage men, we already talked about that. But the martial arts studio owners that pivot to online quickly, they call up every one of their students and say, “Look, we have trained you for battle every single day of your entire life, it's time to battle with us. Here's what we're going to do.

And even though the battle's not a physical battle, it's a mental battle. Here's what we're doing to keep you sharp until you can come back into class with us.” That's just totally a different positioning, right?

You've got your kids at home? You need to be more prepared. You've got your wife on you every single minute of every single day? Even more prepared. It is more time for you to get that discipline dialed into your brain. So get up early, stay up late, do whatever we've got to do and your job is to be that bright spot, the keeper of the light for every single one of your clients. And if you become that keeper of the light for them, every single one of them will remember what you did for them when they were struggling. 

You won't keep everybody, but you will keep a lot. And the ones that you keep focused will stay addicted to you, and that is where you've got to capitalize. I said the third thing, right? Stabilize, organize, capitalize. That is where they will become addicted to you and they will be able to grow. They will be able to flourish and you will come back even stronger and even better. You'll just have better looking muscles when you come out of this thing. So anyway, I know I'm just going off here, but I hope it's helpful George. You've got to let me know if I'm on the right track.

GEORGE: Yeah man, it's totally awesome and what you're saying is just being collective in a group where you've got this energy. I've been talking to our Partners group the last couple of days and every time we map out this plan, it's just evolving because there's no script for it. 

JASON: There's no script for any of us, bro. That's the good news. Nobody's got the damn script. There's nobody who has the advantage right now, and I think I've said this the other day on another show. Super, super important. What I know is that if you and I were going to go into a martial art show showdown, because you have a martial arts background, right? 

GEORGE: Yeah. 

JASON: Yeah. I don't have a salon owner background, just so you know. But you have a martial arts background. If you and I were going to step into an arena and we were going to have a physical battle, I know you would kick my ass. I have no doubts in my mind. You know enough to hurt me very badly, I have no doubt, right?

But here's the thing, the cool thing is you're going through something you've never been through before. I'm going through something I've never been through before. Everybody else out there is going through something else they've never been through before. And here's why I'm not scared for a second. Okay? Is that when everything is equal, I know I will outwork everyone. 

GEORGE: Nice. 

JASON: That's it. I just know I will outwork you. I will outperform you. I will out-knowledge you. I will outperform everything because I've been practicing for the most random crap ever in life. I've been smacked in the face. I've been fired before. I've been in all these other scenarios that I've had no money in my bank account. I know how to build back from zero.

And I've said before, if somebody took away my entire business, could I build it back? My answer was hell yes. So it's not some one taking it away, it's some random thing that may or may not take away. 

But if I had to rebuild it all again… let's say my whole life got reset in 90 days, I'll just rebuild it again and I'd rebuild it a hell of a lot faster than the first time I built it. You know what I mean? If I've got to move in with my parents, then I move in with my parents. It's never going to happen, but I'm just saying if I had to, I'll do whatever it takes, man. My job is to provide for my family, provide for the people who rely on me, and I'll do whatever it takes to make sure I make it out right on the other side. 

GEORGE: I just want to repeat what you just said, because if any school owner, if you're thinking you had competition, you don't have it right now. The playing field has just gone level and nobody is… Yeah, someone might have a few more resources than you, but the playing field is equal and if you can rise up and step it up, you're going to come out of this a lot better than you were a couple of months ago. 

JASON: Yeah. And by the way you guys, do me a favor if you're on this live or if you're watching later, type in what is the thing you're connecting with the most right now. What's the piece that's firing you up? Because my assumption is that when I get on the phone and I talk to anybody, I'm going to fire some people up and I always want to be in that spot, right?

I want to get something inside your core to get pissed off so that you do something. Is it like, “Damn, why is this guy more fired up than I am?” Or like, “Why is he saying that I'm going to be the loser who gets wiped out on the other side of this?” Because what would you say in a martial arts environment? Step into a ring, an arena, an octagon, what are we talking about here? What would you say? Step into a what? 

GEORGE: Step on the mat. Step on the ring. Step in the octagon. 

JASON: Step on the mat, step in the ring. 

GEORGE: Yup. 

JASON: Here's what I would say. If you step on the mat or step in the ring, you know that your mindset either takes you out or lifts you up before you step on that mat. The problem is everybody's standing on the mat with the wrong damn mindset right now.

Oh no, this unknown thing that we have no control over is going to take us out, and it's like, just because it's an unknown and it's like this is an opponent I've never faced before. No shit, so is everybody else. Everybody else hasn't dealt with it either. 

And I don't know about you man, but I just have always felt in my entire life, every day I… and it sounds cheesy, but every day is a gift. You've heard that before, right? But I really do believe this, is that I really thought that every single day I could walk out the door and get hit by a bus, take me out.

I just believed that that could happen at any point in time, so here's what I know, is if my gift is to be able to breathe life into other people by helping them understand that they are way more capable than anything they've ever thought possible, right? Everybody's had that taste of like, “Oh, I could be better at this.” Everybody's had that taste, and every time you do something, you get better and you get better and you get better. 

So we all have this gift to be able to improve and get better. Since we were little children, we've all improved, gotten better, and gotten better and gotten better, and we've done this acceleration. So there's room for every single person to get better. And what I know is that my gift is helping people realize that they're capable of way more than they are right now.

And if I didn't get hit by a bus this morning and I'm still freaking here, I got more to do. So if I have one conversation in my life, right? If I have a conversation with you and it prevents you from… I'm talking to you one day, we're casually walking down the street and you go to step out in front of a bus and I grab your shoulder and pull you back and I saved your life. 

Whether it's literally mentally or physically or whatever, and I'm on my purpose for what I should be done to do, and I get taken up that day in whatever capacity I get taken up in, then dude I lived the best life I could possibly live, but every day that I get to wake up and breathe, it's another opportunity for me to help one more person.

Maybe there's only one person that watches this whole show and they're like, “Holy crap, that changed everything for me.” Dude, that's why I did it. I'm 100%. 

But I'm hoping it's going to be more like 20 or 40 or 100 or 5,000 or whoever the hell wants to listen because you deserve to know that you're capable of way more and every single one of you is, I'm sure more of a bad ass physically, mentally and emotionally than I am. I'm sure.

I have no doubt in my mind because of how disciplined you are. Discipline for me is one of the hardest things, but don't let your discipline down right now in this moment. This is when you should be… This is when your discipline is getting tested. This is the ultimate test for your discipline that you guys apply every single day. 

GEORGE: Love your energy. Anything else? I want to be respectful of your time as well. I know you're a busy guy. 

JASON: Yeah, we've got a lot going on. But dude, yeah… I mean, what do you think would be the most helpful thing that I could share? Or in your mind, what question do you think…? If you had to pretend that you knew every single mind of every single one of your school owners and businesses that you work with, what do you think they really need to know right now? What do you think their question is? 

GEORGE: I would say reconfirmation of where the opportunity lies here. I've been begging martial arts school owners to do videos for years, and all of a sudden everyone's doing it. 

JASON: Yeah, yeah, yeah. 

GEORGE: So that's perfect. Where do you think this shift is going? And if you had to focus on one thing right now, where would you place all your energy? 

JASON: I said this to my salon owners. I said there's a really good book out there called Who Moved My Cheese, okay? And if you haven't read that book, it's a good book that you should read and just be aware of.

And basically what it talks about is you put these mice in this maze and there's a piece of cheese at the end of this maze that they go find. And they let the mice go for however long they go, a couple of weeks and they get really conditioned to that's where the cheese is. 

And then the experimenters or the scientists grab the cheese, move it to another place in the maze and the responses of some of those mice is that some of the mice go right back to the cheese over and over, or right back to where they think the cheese will be, over and over and over again.

And at some point those mice… I don't know if mice pout, but the mice just sit there and they go, “I'm waiting for the cheese. It's supposed to be here. There's no more cheese.” And they either run back to the beginning or back to there and they just go, “Well there's no more cheese anymore.” And they give up. 

Then there's the mice that just forget all together and could care less. They just say, “You know what? I'm not going to run the maze anymore because there's no more cheese. It's totally been removed from my world and I'm done.” And then there's the mice that go, “Well, there's got to be cheese somewhere else in this maze.” And they start searching for new paths. Your job right now is to search for the new path to get the cheese. 

martial arts corona virusI want you to hear this. People have more money than they've ever had before. I eat out almost every single day and I've eaten out twice in the last week. So do you think I have more money or less money right now? More.

I usually fly three times a month to different cities. Well guess what I didn't do? I didn't fly. So guess how much more money I have? I have more money now than I've ever had before because all my expenses have been reduced to basically zero. Don't get me wrong, I have a bit of an online shopping habit that's now getting a little bigger, but my point is that most people believe it or not, even though you're thinking, but Jason, my clients have been laid off. Some of them, yes, but not all of them. Not all of them. 

I've heard unemployment in the US might go up to 30%. That's the crazy number they think it may go to. That means 70% of people are still employed, so don't let that idea that ‘all of my clients are gone’ is going to do it.

What I'm saying about this cheese analogy and all this other stuff that I just want you to get, is that, yeah, you know what? Maybe temporarily you're going to need to go to an online dojo, but I just want to let you know it's going to change.

We're not going to stay locked in our houses from now until the end of time. I mean, it's not going to happen. I can't foresee that happening. We're going to go through it. We're going to get through whatever that is.

And again, put a 30, 60, 90-day plan in place, weather that storm and hopefully your business is strong enough to weather that storm. If not, schedule an emergency session with George and the team and go how the hell do I plan this out because I don't know how I'm going to do it? 

And by the way, that's why you need a frigging coach on your side to help you, so you're not trying to put together your own crazy ass plan, right? Get some real advice on this. This is probably a test for you to say, “Look, how good are you at technology?” Do you suck at it?

Because what I've told people is what used to be a nicety, like, “Oh it'd be nice if we had online classes. It'd be nice if I had a website that people could buy classes on. It'd be nice if I could do it online. It'd be nice if we do all these things.” Well look, all those niceties have become necessities. Okay? 

And so all of these things like for me, I've got high-end camera gear and audio gear and all this other stuff because I do classes like this and there's a lot of things that I've had to do over the years to kind of adapt and overcome because of how I wanted to run my business and I just shared a video. I shared… Three years ago, I ran a company called The Video Rock Star Academy teaching people, and the whole video was how do you future proof your business?

And it made sure no matter what happens, you can stay on top of the curve. And I said you better know about video marketing. Three years ago I said that. Guess what the number one thing is I'm teaching right now George? 

GEORGE: Video marketing.

JASON: Video freaking marketing. How to do video? How do you show up on camera? What do you need to do? Because people are going, “I don't even know. How do I turn my phone on and make it work? And Facebook and like…” I'm not meaning to insult anybody, but you're five years behind the rest of the learning curve so get with it, get on track, pivot and understand that pivot's not forever. Maybe you're independently wealthy enough that you can just survive for 90 days without worrying about it. 

But you know what? This is a perfect opportunity for you to teach everyone on your staff how to use video, how to use technology, and how to do it. And it's your job as the leader of your school, of your dojo, of whatever it is that you have. It's your job to step up and be that leader because your staff needs you more than they ever have.

And all those things that you teach them, you've got to exude. It's got to seep out of your pores man, because you guys talk about leadership and discipline and all that other stuff. It's your turn to be the leaders and to be disciplined and do all those things.

Anyway man, I hope this has been helpful. I hope it was powerful, man. 

GEORGE: Totally. Jason, ever so grateful. Thank you so much for jumping on. 

JASON: Yeah, man. 

GEORGE: We'll give virtual fist pumps. 

JASON: I've got digital knuckles brother, that's how that works for me. Digital knuckles, that's how this happens. 

GEORGE: That's cool. Hey Jason. 

JASON: Thanks so much for having me on man. 

GEORGE: Thanks so much. Is there anything we can do for you just to say thanks? Give you a thumbs up somewhere? 

JASON: Dude. Here's what I would say, if any of you guys want to stock any of the stuff that I do, you can find me online. Just go onto Facebook. You can find me at facebook.com/… If you want to find me personally, because my salon owner stuff may not apply to you, but just go online. You can find it at, it's Mr. Jason Everett. Very fancy, Mr. Jason Everett, or just search Jason Everett.

I'm connected with George on here, but what I would just say is, here's the one thing any of you guys could do for me. If you go on my page and you track down anything and you see it, here's my request. If you see something and it ever speaks to you, share it for me. 

The best thing you can ever give me as a gift is not your money. It's your ability to reach one more person. If you help me reach one more person with what I do, even if it's a salon owner piece of content and you're like, “You know what, but it was really inspiring,” just share it on your page because you know what? I know every single one of you, most of you, have hair on your head and you probably go to the salon or a barber shop or something like that and I would love to be introduced to more people.

So if you could help me fulfill my mission to meet more people and to help serve more, that would be what I would ask man, come track me down and you can find me at jasoneverett.com on any of the socials. Just track me down, connect, share some of my stuff. I would be eternally grateful. 

GEORGE: Awesome. Jason, thanks so much for taking your time to share your message with us. Super helpful, love your energy. 

JASON: My pleasure man. 

GEORGE: I'll speak to you soon. 

JASON: George, keep doing what you do, brother. Keep up the good fight and keep disciplined. All right dude, talk to you soon. 

GEORGE: Thank you. Cheers. 

JASON: Bye.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!

 

Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

92 – How To Stop Students From Canceling

In uncertain times, cancelations can escalate quickly. Here's a strategy you can implement right now to retain more members.

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IN THIS EPISODE, YOU WILL LEARN: 

  • How to adjust your martial arts business plans in uncertain times
  • Tips on how to run engaging online classes 
  • Sympathize vs. empathize
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

If students want to cancel, what is the plan? What is the plan that we need to implement, and how do we really install certainty? Let's look at this. Why do people want to cancel right now? Well, they're uncertain and there's some fear of the unknown.

Hey George, I hope you're well. I want to talk about how to stop students canceling their memberships right now. Right now we are in a bit of a challenging time in the martial arts industry. People are fearful, they aren't making rational decisions and they want to cancel their memberships. I want to give you a plan to navigate through that and stop your students from canceling and do what's the best thing for them right now. Let's explore the situation.

First up, and I was just discussing this with one of our Partners members, Peter, in a game plan session. We were looking at, all right, well if students want to cancel, what is the plan? What is the plan that we need to implement and how do we really install certainty? 

Because, let's look at this. Why do people want to cancel right now? Well, they're uncertain and there's some fear of the unknown. There's some fear of the unknown, and because there's fear, people would rather cancel things, horde, sit back, try and protect. So conversation has changed from aspirational to survival, okay?

That's the first situation that we're facing, is the whole frame of people's mindsets have completely changed in the matter of a week as of the time of recording this. People want to cancel because they are uncertain. Now, how do we remove uncertainty? Well, we give a plan. This is why it's so important to be on top of the situation about what's happening in the world right now, because you want to be that source of inspiration.

You've been training for this your entire life. As your martial arts school owner, you have been teaching confidence, resilience, all this that you've been through is what's going to count for you right now, because this is your opportunity to lead.

Let's be realistic. These people are fearful. If you can be that source of confidence, and help people see a plan for the future, then people are going to bond with you more than they ever did before. Right now is your time to lead, and step up, and show the path to how we are going to navigate through this.

First up, what are you going to need? You're going to need a plan. You're going to need a plan, and I'll share with you how you can get a plan for free from us right now. You're going to need a plan. Now let's look at how we handle this conversation.

In our Partners program, we've got a program called Sales 101. Sales 101 Strategy. It's all about really establishing the value, more so pointing out the real value, focusing on the real reason why people want to train martial arts.

I'll give a quick example. I'm sure you get the objection. How much is this? Our strategy for that is to steer the conversation away from price and to the real reason, because let's face it, it's never about the price, it's about they just don't know what to ask, right?

So, it's easier to ask for the pricing. Yep. It might be for the price sometimes, but really people don't know what to ask, and they don't know what martial arts is going to provide for them.

It's important to always take conversations back to, well, what is it that you actually want out of this? So, if somebody does ask you for the price, it's good to say, “Cool, I'm happy to talk about the price, but is it okay if I just ask you a few questions just to make sure if our martial arts programs are right for you or not?” Okay, cool. Now you've shifted a logical price conversation to an emotional drive conversation, okay?

Let me show you how we use this strategy right now to stop cancellations. Well, somebody wants to cancel. Now we can approach this with two mindsets. One, sympathize. Sympathizing is not the right way to go, obviously. Now, why would you sympathize? Because, potentially if you've been soaking up everything that's going on in the media, and you're feeling fearful, and you're scared of what's coming, your head might be in the sand right now. 

If your head's in the sand, and not looking forward, and somebody else is saying they want to cancel, you might just sympathize because you actually feel the same way, and you think that there's no other alternative. You might just say “It's okay. We totally understand.”

Okay, so sympathizing is one way. We don't want to go there. What would we want to do is empathize, empathize, and then we want to lead, okay? How that might play out is somebody says, “I want to cancel.”

We don't disagree with them and say, “Yes, look, totally cool. I get that you want to cancel, and I know that things are a little uncertain right now.” But then we transitioned to leadership. “But is it okay if we just stall this cancel conversation just for a little bit, because what I really want to talk about more importantly is about you.”

Maybe you can even pause there, right, let's talk about you. What's going on in your life right now? How are things going? This is an opportunity for you to bond with your students, lead and bond. Now you can get someone talking about their situation and what's going on. This is where you really just need to listen. The more you can listen, the more you're going to connect, and the more you're going to establish a relationship here. 

Now you can start shifting the conversation back, as we did with a price objection, and we can look at it and say, “Okay, just curious. Can you recall why you started training martial arts with us?”, and get them talking about that? “What was the real thing that you needed to get out of your martial arts training?” It was X, Y, and Z.

Okay. Now, person, let me ask you a serious question yet here. With all this happening in the world right now, do you think it's going to be a wise move to start neglecting your health, and not exercising, and not training anymore? No, of course not because it's not, right?

What is the most important thing right now? It's health, it's safety, it's security, it's looking after ourselves. If we don't look after ourselves, then we can't be our best for everyone else around us. If there's one thing that's more important right now it's martial arts, and now the conversation has shifted.

This is where you have an opportunity to present your plan. Say, “Look, I understand things are like this right down. But if your health is important to you as you say it is,” Or maybe not frame it in a way that sounds, just come from a good place of intent, because you care, and that's why you are having this conversation, and this is why I'm having this conversation with you, because I really care about you staying afloat and you making your business navigating through this, right?

Now you can shift and really discuss your plan. Say, “Look, as you say, your health is important to you, and this is important to you. So, here is what we are going to do.” Affirm it. “This is what we are going to do. Right now, we've reduced our classes, we've done this, we're going online.” Now you've got to present the plan. 

But here's why it's important that you've got the plan. Because if you don't have a plan, you can't deliver an alternative, and right now you want to be ahead of the plan. So if anything else happens, you know governments, things, start to do things and shut things down or whatever they do, you want to be ahead of this.

You need a plan. Now, if you don't have a plan yet, I spent the last weekend when things started to unfold and I spent 48 hours. Told my family I'm staying at the office, and I recorded in total about 15 videos to show you exactly how you can make a pivot. It's called the Martial Arts Pivot Plan, and it's about how to take your classes online.

Now, a lot of people are talking about this. I've been doing this for about 10 years. I've been living in this digital world for 10 years, and that's why I really wanted to get this out.

Because, if there's something that I know that I could really help with, it's a world I already live in, and for me it's just backtracking, taking a few steps back, and showing you how you can go about this the right way.

Because, a lot of guys are talking about doing it and I see a lot of guys showing off fancy TVs and equipment, and to me that creates obstacles because it's not about that. There's other elements that are way more important than fancy equipment. It's about getting it right and getting it going fast and being able to leverage what you do on the back-end.

So, look, I've put this training together for you. It's 100% free, as in 100% free. It's there, it's uploaded into our member’s area. If you go to martialartsmedia.com/online-class, so martialartsmedia.com/online-class, that will take you there. Just log in, we'll email you a username and password, get stuck in, but please, if you're watching this, do that right now. Do not delay. Do that. Go through the videos. 

If you get value out of it, just share it. Please share it with someone else. Please share it with another school owner that could benefit from this right now. If you've got any questions, reach out to me wherever you watch this video, and ask me a question or you can join our free Facebook group, martialartsmedia.group, so martialartsmedia.group, not.com, .group and just click to join there. I will approve that and let you in and all of this.

Good luck. There are options, right? This is not doomsday. This is a little dip, and we're going to move through this, but it's important just to do the right things right now, and capitalize on the opportunity. Because, if you have time now to add value to your existing programs, add value to your existing membership, and really an opportunity to provide more value to your existing student base, which is really what this is about, they make use of the time and do it.

Look, I hope that it's useful. Grab that course, get it going and let me know how you go. All the best. I'm rooting for you. You've got this. Speak soon. Cheers.

Awesome. Thanks for listening. If you want to connect with other top and smart martial arts school owners, and have a chat about marketing, lead generation, what's working now, or just have a gentle rant about things that are happening in the industry, then I want to invite you to join our Facebook group

It's a private Facebook group and in there, I share a lot of extra videos and downloads and worksheets – the things that are working for us when we help school owners grow and share a couple of video interviews and a bunch of cool extra resources.

So it's called the Martial Arts Media Business Community and an easy way to access it is, if you just go to the domain named martialartsmedia.group, so martialaartsmedia.group, g-r-o-u-p, there's no .Com or anything, martialartsmedia.group. That will take you straight there. Request to join and I will accept your invitation.

Thanks – I'll speak to you on the next episode – cheers!

 

Here are 3 ways we can help scale your school right now.

1. Join the Martial Arts Media community.

It's our new Facebook community where martial arts school owners get to ask questions about online marketing and get access to training videos that we don't share elsewhere – Click Here.

2. Join the Martial Arts Media Academy and become a Case Study.

I'm working closely with a group of martial arts school owners this month. If you'd like to work with me to help you grow your martial arts school, message me with the word ‘Case Study'.

3. Work with me and my team privately.

If you would like to work with me and my team to scale your school to the next level, then message me with the word ‘private'… tell me a little about your business and what you would like to work on together and I'll get you all the details.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

Podcast Sponsored by Martial Arts Media Partners

61 – Cat Zohar – Simple Member Engagement Tips For Martial Arts Student Retention

Cat Zohar shares simple martial arts student retention tips that any school owner can master.

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IN THIS EPISODE, YOU WILL LEARN:

  • Cat Zohar’s martial arts life, being an innovator and a visionary
  • How to establish rapport on the online platforms
  • The benefits of relationship marketing
  • The challenges in building relationship within large martial arts schools
  • Cat’s proven techniques for improving customer retention
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

Of course, you can. If you can take your hand, putting it in front of you, look at it and then give yourself a direction to smile – smile. And be able to do that, you can great somebody when they walk in the door, I promise. You can train anybody to do that. If you are able to handle that little interaction right there, you can train someone to be friendly.

GEORGE: Hey, this is George Fourie and welcome to another Martial Arts Media business podcast. Today, I'm joined by Cat Zohar. I didn't check – Zohar, am I pronouncing that right?

CAT: That's correct!

GEORGE: Alright, awesome. So Cat will be joining me and about 11 other also martial arts instructors and business leaders at The Main Event and that's in San Diego, 26th to 28th of April, so that's next month. Depending on when you're watching and listening to this. So we’re going to have a bit of a chat and Cat has some amazing things going on in the industry. She got started when she was a 6-year old and I'm here to learn about what Cat does and have a great conversation and of course, bring great value to you. So welcome to the show Cat!

CAT: Thank you so much for having me George, I'm happy to be here! And hello everyone!

GEORGE: Awesome. So, let’s start right at the beginning – who is Cat Zohar?

CAT: Well, I think Cat Zohar is a martial arts innovator, martial arts visionary for the industry. I started martial arts practice when I was 6 years old in Cleveland, Ohio where I grew up. And it's something I've been most active in my entire life, so this is just the continuation and the next chapter of Cat Zohar, I guess you would say.

GEORGE: All right. So you mentioned innovation and visionary – can you elaborate a little bit on that?

CAT: I've done a lot of firsts in the martial arts industry. I started girls only martial arts program, designed just for young girls between the ages of 3 and 10 and we set up the Karate Princesses Program, which was designed specifically to teach real martial arts techniques and skills for protection – princess protection more appropriately referred to. But actually, giving them a base to take part in martial arts. When I was a young girl starting in my martial arts classes, my mom used to be like, girls don't do karate. So our motto and our tagline was, girls do karate too and that was really a big focus.

This was actually pre all of the pink belt stuff that you see today, so we actually had to make our own karate princesses belts out of cool princey pink fabrics and things like that. So we had a whole bunch of ways for the girls to earn bling for their belt by participating and doing princess like behaviors around their community as well as their household too and school.

So there was a bunch of things like that I've done over the years that have been… well, innovative for the industry and I've seen many different trends come and go over the years as well, but a lot of the things that I like to visually express to the people that I connect with is we’re taking what it is that they want to see happen and sometimes giving them the steps to be able to make that happen and how to be able to market what that is. Or maybe help guide them a little bit where I could see the direction developing or progressing fast for the people that they service.

GEORGE: Ok. And you mentioned you've seen a lot of things come and go: what's been the cool thing that you feel has stuck around over the years?

CAT: Well, here's another way where I feel that I bring that vision to the martial arts industry, where I actually coined the phrase that came into the industry is member engagement and one of the big things that I really focus, the most part of my recent career on has been developing and building those relationships with our students and parents. And if it comes down to it, the one thing that I feel will always be here, the personal connections and the relationships, despite the era of digital, websites and connecting and not answering phones and stuff like that. I still believe that that personal element and that interaction has got to be there. And not only does it have to be there, there are so many ways to be able to make it by design, so it works.

Not just for a school owner of multi-locations, but also a single school owner, or a single operator. And a lot of times, that's something that they have but they don't necessarily recognize what they have. They want to try and make your marketing, make them look super big, whereas their greatest marketing effort is actually just harvesting and nurturing those relationships that are small or that are intimate to them and that's some of the greatest ways that they're able to grow. What's interesting to me is, you'll see a lot of great big organizations trying to appear smaller, so that way they have that personal bond and connection. So it works both ways.

GEORGE: Very true, because that's been, just looking at the shift of the internet over the last few years: I think it really came to a point where everybody wanted to automate. Automate and how can you separate yourself from being connected, where now it's becoming, you can see all the changes happening in Facebook, especially – the focus is really, how do you facilitate more relationships? How do you facilitate more one to one type of relationships and connections? So how would you go about that? So if you wanted to create member engagement and you wanted. I assume you're talking through online platforms, right?

CAT: Yeah, it could be anything though. I mean relationships that I specifically refer to though is the actual connections that they have with the parents in the martial arts school and the kids that take part in their program. Or breaching that gap, it's for me what takes place. A lot of parents will drop their kids off to the martial arts program and then for a lot of times, they have even nannies or sitters that bring them to the classes and the parents don't actually get to see what their child learns, or what they do. Maybe it's with the exception of when they come to a belt promotion, or testing or grading.

So these are the types of things that when they do show up, they're like, oh, I didn't even recognize this was here, but the interaction with the instructor and the parent may not be that strong. But how can we actually make it that even an absentee participating parent is still involved with the school, where they feel like, oh, yeah, that's where my kid goes to martial arts, this is what we do. And where they feel a connection with it as well too. Which is not that foreign thing, my kid does that, it's his activity, it's whatever. It’s Tuesday night at 6 o'clock – no, it's more about how they actually can make that relationship grow stronger with the parents, so that way their parent is the ally. I hear so often martial arts school owners say, oh, it'd be great if it weren't for the parents.

Well, it's because they don't build that reform with the parents! They connect with the kid or they get the kid to like it and then they get hurt when the parent says, we’re going to pull him out, or we’re going to do another sport or we’re going to do another activity. Where one of the biggest things then that I see from a martial arts school owners perspective is, why would you do such a thing, you don't know! It’s because the school owner didn't communicate with them, or I told them, or it's because the parent doesn't see. Well, if the parent doesn't see, how do you show them? How do you tell them, how do you get them to be able to recognize that? How do you get them to see something bigger than just your sport, or your martial arts school as an activity for them? So these are the kind of things that I like to dive in on.

GEORGE: All right. And I can hear you're really passionate about that and it gets me thinking, that's really the.. It’s sort of the elephant in the room, right? Because you've got the student and you see the student every day, so you're building a relationship with the student, but the student is not the one that's paying the bill. So it's much easier for the parent to say, well, soccer is cheaper. Or easy to make that shift, because they're not part of the relationship. And I mean that most transactions, people might get started with the idea and for the skill set, but then they hang around because of the community. So I can see the value in that really involving them in the community and getting that happening. So the question is, do you have sort of a checklist or a process that you go about to facilitate that?

CAT: Yeah, actually there are several different tactics that we use, but the strategy that we overall build is developed on day one, is actually sitting the parents down and when we have our first lesson, letting them understand just how important it is to keep that communication going, but more importantly, to actually stop, take a minute, have a one to one conversation with them – not just, fill in this form and I’ll be right back, but instead, hey would you mind filling our permission slip to get them started and then we can take an interview together and see if this is a good fit and actually discuss what they want to see their child gain from the program.

And get them to open up about some of the things that they've seen or experienced in their child's behavior or mannerisms that may be concerning to them. And probe a little bit to actually get them to expand a little bit on why they feel for themselves their child needs either things that we deliver: better focus, better confidence, better self-esteem, stronger relationships with their classmates, better friendships – any of the millions of things martial arts can provide. Get them to actually have an experience, where you're discussing this with them and then from that, actually deliver that to them through your lesson.

And a lot of it just comes down to listening and most of it is that the processes and the things that we use really come down to just communication. You know, so often, we’ll hear a parent wants to pull their kid out and typically, not listening to the reasons that they say at that point is the reason why so many people don't return back to martial arts. I was always in the unique position, because I've had so many former students come back to the training after three months, after six months, after six years, after breaks or periods of time that they wanted to return back and it's because I never stopped treating them as a member, even after they weren't there. So we continually kept in contact or connection or random phone calls here or there out of the blue, where I wasn't doing anything more than just being like, hey what's going on? Missed you, how have you been? You know, or getting to be able to keep that contact going.

And now with social media, so we talk about what are some of the strategies we could specifically use. If you're using a closed space group for your members to be able to communicate anything that goes on in your classes, stop communicating so damn much about your classes! Nobody cares about the curriculum videos of the week and the month and posting all the videos and all the pictures of all these silly things, it's Greek to them. But instead, host conversations that actually spark a discussion, that get them to say, hey, this is what we do, this is how we handle this, or even as simple things as what's for dinner on Tuesday night? You know, giving them the chance to actually open up and build connections, so they feel they're connected to your martial arts school in a greater way than just that place they drop their kid off two days a week.

GEORGE: Alright, cool. That's perfect, that's awesome. So what do you see as the biggest obstacle here? Because I mean, there's this big transition right, if you're a small school, then it's very easy for you to facilitate this one to one relationships. Also, obviously, I mean, things like Facebook groups and so forth make it a lot easier, which is a real soft way to build that community feel. But then what if you start to scale and you're in the position of, all right, school number two, number three is opening up – how do you facilitate that through your staff and making sure that they are on track with the same strategy?

CAT: They have to be trained. People say, oh but I'm not a people person, or they use excuses like that, like, I can't teach charisma or anything like that and I think all that's bs! Of course, you can! If you can take your hand, putting it in front of you, look at it and then give yourself a direction to smile – smile. And be able to do that, you can great somebody when they walk in the door, I promise. You can train anybody to do that. If you are able to handle that little interaction right there, you can train someone to be friendly.

They might not have the personality of highness and warmth but you can condition them and practice through training and rehearsal and performance and reality and videotaping them and getting them to actually see themselves. And get them to be able to say, hey, welcome to our martial arts school! I'm so and so, I'm so glad to meet you and actually get them to learn these processes. And when we follow different types of pre-written scripts or material that we’re able to actually rehearse in training with our staff members and our coworkers and things like that and go over these things, well then, when we actually do it for real, it's not as awkward.

It might be a little bit at first, but here's the truth: everybody at first has awkwardness. It's like a first competition in the tournament, then by the time you've done a hundred of them, it's no longer awkward. In fact, you're like, can we get this stuff over with already! You know, I mean, I competed for 18 years, I know what that game is all about. So I mean, when the repetitiveness at first, you get that anxiousness, but the more they do it, the more comfortable they get at it, the more second nature it becomes. So you don't have to be a people person, but you have to at least care. And I wouldn't hire anybody that didn't care.

GEORGE: Awesome, I like that part. I was speaking to a client last week. We run a program called the Martial Arts Media Academy, where we help with marketing and facilitating all the connection, but I also really try to simplify the online space and really leverage programs. And it's something that came up in the conversation was, really trying to scale and having this problem where you're talking about member relationships and engagement, but the problem was that they found that most of their instructors are introverted. And they just don't have that very outgoing personality to really connect. And that was a big obstacle, or is currently a big obstacle for them is, how do they take that introverted personality to scale and be that outgoing person, or do they need to completely shift gears and train someone else, get someone in from the outside to take that front enroll.

CAT: You know, it could be both. One of the schools of thought that I subscribe to is, not everybody is engineered to do everything. Some people just naturally gravitate to certain areas. Bunny rabbits will never be able to swim, OK? That's just the way that they've been engineered and made, they're not going to be climbing trees either. So I mean, if we’re going to ask a bunny rabbit to climb a damn tree, he's going to fail. He's not going to do very well with that. You ask a monkey to climb a tree and then be, oh my god, you're a black belt at this stuff, how did you get so good? Oh, he's natural, right? Well, yeah, because some of us are actually naturals at certain things.

As far as communication, I believe with training, if they're able to get up in front of a group and be a martial arts instructor, they can just as easily be the martial arts instructor to the parents in the lobby and build those relationships the same way. When there's a disconnect is that they think that the parents are no longer their students too.

So when they take a different approach and a different lens through which they're seeing their martial arts school crew and actually recognize that the parents are there to support their children, so thus, the parents need the training to be able to better endure that role. The parents don't know how to do that necessarily unless they're taught and trained how to be able to do that.

So the person to teach them, who would that be? Well, the martial arts instructor, because what's their job? Their job is to teach! So if they see it not so much as, this obstacle or this barrier, but put it in terms of what they're already naturally selected and gifted for, hey I want to be a martial arts teacher, understand though that who we teach isn't just the person on the classroom floor, but it's everyone within the walls of our school.

And I think when we start viewing our martial arts school not just as a place that begins when we bow on the mat, but instead actually from the front door for whoever walks through, it's no different then. If you say you want to help people, or you want to change lives, or you want to be a martial arts instructor, we can be picky and choosy about the people… let me reshape that: yes, we can be picky and choosy about the people we take and the people we help; however, we have to recognize who are people that need our help.

And sometimes we think, well, the parents don't need our help – sometimes the parents need your help more than that kid on the mat, you know? They're the ones that actually are signing up, not just to be able to give their kid an activity, but also to learn how to better handle and parent their child. And to be able to do that, a lot of times it just comes down to better training and better practice with communications and drilling scenarios, both on the practice floor and how to be able to handle those announcements with the parents too. So making sure that the lobby is never a part of their martial arts school that isn't under their control. If that makes sense.

GEORGE: Yeah, for sure. I think to make it really practical, I like what you said, if you can look at your hand and smile, that's a really, really good start. Just a smile can do wonders. And I think I'll add to that, it's just really being present. Really being present in a situation is, if you can do those two things, and really smile and be present, understand where people are at, I think that's a good stepping stone. What would you add to that?

CAT: The only thing that I would add specifically is when they are given an opportunity to build a connection or a relationship with a student, understand that the student in front of them isn't just maybe the child for the class, but it's the parent or the guardian or whoever brought them to this practice as well. And be inclusive when you're teaching and let them recognize, let the instructor specifically recognize that being able to teach martial arts is part of the job, is also being able to enroll them and being comfortable with talking to them and having that connection.

Because if they want to help that kid that's going to be doing their classes, they have to have communication with that parent. Because if there's ever going to be a situation, that kids going to tell their mom or their dad first. And if the parent has enough respect for you and the program and what it benefits them with, they're able then to go back and relay that information to the instructor. Because the first person that's going to hear about the kid wanting to give up classes, or stop or runs into a challenge, maybe because they stubbed their toe in sparring or something silly like that, that we don't even give consideration, but could be very much a factor of why somebody doesn't want to take part or continue – if that's explained from the beginning, parents are heck of a lot more prepared for it when it does happen.

And we just kind of have to stop hiding the fact that there might be a time when they're going to say, I don't want to go to karate tonight, or I don't want to do martial arts or anything like that. Or I'd rather go out and play with my friends when the weather gets nice and that kind of thing that it's going to make a huge difference if they understand that and they know how their job as the parent is to support their kid in becoming a black belt, or becoming a martial artist I prefer to say, as opposed to just setting an end goal on it. Like get your black belt and then everybody wonders why they got one. They did it, that's what you told them they had to do! But yeah, get the parents to recognize. The first person they go to when there's a challenge is going to be that martial arts instructor to help them with it and see it through.

And the job of the instructor is to teach the parent that that's what they have to do. If that means they have to call them when they first get started, or if they have to keep that path of communication flowing – text messages are great right now, because if a parent wants to shoot you over a message about something that took place. But more importantly, if you want to shoot over that parent a video or a selfie, or something going on from class, especially if they're not present – it's the best way to be able to interact, engage and connect.

GEORGE: I like that, I like that. Quick selfie. This really reminds me  – and I don't know who I'm quoting yet, it could either be Dean Jackson or James Schramko, but the story comes from experiences, customer, experiences. And the stories about, if I walk into a coffee shop or a restaurant for example and they treat me bad, I get bad service and I just feel bad about the experience – that's 100% of my experience with that company is negative, 100%. But on the reverse side, if I'm a regular and I walk in there every morning to get my coffee, I get treated with respect, smile, all these things that we just spoke about and about my 10th trip to the coffee shop, they slip up and make a mistake – that's 10% of my experience with them that's bad.

So when it comes down to that, you have a bit more understanding and you feel a bit more, OK, well, they slipped up, it's OK. Because you've got that relationship and understanding. And I think that relates to a lot of what you're saying here because a martial arts journey is going to have its ups and downs. And it's coming, the bad experience is coming, the “I don't know if I want to do this anymore” is coming. So if you have the relationship to back all that up, chances are you're going to be able to save that relationship, save that student and keep them back on their path.

CAT: George, amen – that was exactly it! One of the big things they say is the difference between customer service and member engagement, because people say, oh, it's the same thing, it's customer service, and I'm like, you're so wrong, I want to say something else, but I remember I'm a martial artist and I don't do those kinds of things. Instead, though, I say to myself, well, you know, customer service is dealing with problems. If you ever have a customer service – I laugh when somebody says customer service department is going to return the martial arts student calls, and I'm like, you have a customer service department? What do you need that for? That's like where, what does that mean? That means problems and that you're just expecting to have lots of problems to have to deal with if you have a whole ton of staff doing customer service.

Member engagement though is pre-empting that, recognizing oh, we've been doing this for this many years, we recognize it – hey, this is a common occurrence and it's going to happen. It's not if it does – if you're the unicorn that this doesn't happen to, no! It's not going about it that way, it's expecting that, hey you know what, this is part of the game, this is just what happens. It's going to come in time, and when it does, this is what we're going to do about it. But member engagement is recognizing that. The kid who has floods and you don't teach an Okinawan system of martial arts, where their pants are up to their knees.

Their parents are not buying them a new uniform – you think that's because they have plans and aspirations for him to stick around another 5 more years? I mean, I probably would disagree. But giving that kid a new uniform, making the kid feel more comfortable then, forgetting about the $30 or the $20 or the $50 or the $100, I don't care how much your uniform is, but whatever that amount is, and saying, I care more about the relationship than I do about the uniform and I want to see this person stay – you make that gesture, you push that forward, hey: if we can give a new uniform to a new guy that we don't even know, why can't we give on to a kid who does practice in our program and doesn't have a proper fitting uniform.

Talk to the parent, it might be a budget thing. It might be not a high priority thing, but I’ll tell you who it's going to make a difference for that kid on the mat. That's member engagement, that's recognizing, man, that kids got to be embarrassed by the way he's getting a wedgie in the middle of his class. And it doesn't allow him to do anything because his mom won't buy him a new pair of pants, I mean, let's be real here, you know? I mean, this is what's going on, I mean, in the day where we have over… I don't even know what the correct word is, but just so much abundance of bullying going on, throughout the world.

This is real life crisis, it doesn't matter where you're at, but that's definitely something that… let's make sure that this doesn't become a zone where the kid is going to get bullied because some other smartass kid says something to him and says, your uniform is too short, or doesn't your mom love you enough to buy you new pants or whatever. Give them the respect of saying, hey, I recognize this. Because any parent is going to appreciate that, so it's just a matter of saying or recognizing where you see a situation, let the light bulb go off and say, that isn't right, let's do something about it.

I mean, everything gets triggered. We know this, right? Somebody misses a class for two weeks, chances are, you're going to get a phone call, or you're going to get a notice from the billing company, or you're going to get some kind of information, or a credit card payment isn't going to go through. And then another two weeks, so you know what's coming. So you can either pick up the phone or here's something better: what if we knew that was coming right on the same day they were supposed to be there and they weren't there? If I would date somebody and they say, oh, that was a great first date and then I don't hear from them for like a week or two weeks later and they send me a text, hey – they're not getting a response! Please! If you want to actually build a relationship with anyone, you have to have communication.

You've got to show that you care, you've got to recognize that, oh – this person actually does have my best interest in mind. And if you can convey that, you're not going to have a problem then when that parent has a situation they want to… or like you've mentioned: when you drop the ball. I ordered you the wrong size belt, I got you your belt, but unfortunately, it came in 5 sizes too big and all this. Well have another one for you in the next 4 or 5 days, but here – use this one for now. They're going to overlook those kinds of things. It's definitely in our benefit as martial arts school owners and operators to make sure that we get to know our people and connect with them and recognize when these things happen. Because customer service is too late, that's overcoming objections and that's like, it's such a buzzword. It's such a sad way of trying to build things around something that's already gone, so see it before it happens, you've got to catch it before it happens.

GEORGE: I like that. Awesome. What I really like about that is really, you eliminating the objections. And looking for the opportunity to build relationships is really what it is. And I like what you mentioned about the bullying part because there's always so much focus in advertising, we’re always fighting the bullies and build the confidence and build the fun, but then sometimes there's a disconnect on the actual mats. That was the ad, but is that what you're really doing in your school? Are you really paying attention to that, because as you've mentioned, bullying is a big thing and in Australia right now there's the no bullying week, so there's a lot of promotion and things going on about that. And I don't know if that's in the States as well, but a big thing about that is, is there an opportunity to be bullied right there in front of you? Or just feeling adequate, or not in place? Because of the social pressures.

CAT: I think it's more responsibility than ever. Any teacher, any teacher, any educator, not even in martial arts; a dance teacher, a music teacher, a school teacher has to recognize those things and recognize why someone might be getting singled out, or pushed out the same way and making sure there's a stronger connection with them, because you might be that only connection with them.

GEORGE: Awesome. Cat, it's been awesome speaking to you. And I'm looking forward to seeing you speak at The Main Event.

CAT: I’m looking forward to it!

GEORGE: Yes, and that's going to be awesome. Just a few last words: if people want to connect with you, find out more about you, how should they do that?

CAT: Send me a friend request over Facebook. I love to be able to connect with people, especially if you're in Australia or some other part of the world where I want to travel to one day and get a chance to vacation, I would love to connect with you and be your friend.

GEORGE: Is that what this podcast is really about? All right, awesome.

CAT: Find me on the Facebook, that's the best way to connect with me. And send me a PM if you have any questions about what we talked about today, I'll be happy to talk to you more.

GEORGE: Fantastic. Cat, it's been great speaking to you and I will see you in San Diego soon.

CAT: Pleasure is mine, thank you, George. Have a great day mate!

GEORGE: Thank you.

Awesome – thanks for listening, thanks, Cat Zohar. Great energy, great content. If you're enjoying the show and you're getting great value from it, please, let us know! A good way to do that would be to give us an awesome review, like a 5-star review on the iTunes platform, or Stitcher if you're listening to this on an android mobile device. So for the iPhone, I know you can go, there's a little purple icon, the podcast app and you can just go through the show there and give us a review. Stitcher, probably just follow the instructions, or wherever you're listening to this – just give us a feedback. We’d love to hear from you, I can see you are listening because I see the numbers, but podcasting being a very one-way communication platform, it's hard to get the feedback.

So it would be great to hear from more guests – that would be awesome. And if you need any help with your marketing, with marketing your school, especially on the tech side, the digital platforms that are forever going and changing, then get a hold of us. Get a hold of us on martialartsmedia.com we would be happy to chat with you and I look forward to bringing you another interview, another lady! And it's kind of ironic, four ladies in a row. It’s just pure coincidence. It's not because it's been a women's week, or anything like that, depending on when you're listening to this. It’s been pure coincidence and I'm hoping you're enjoying the change in perspective and change in energy and viewpoints, which is what this show is really about. How can we create good content, good things, good insights that you can apply to your business and that way we all learn and grow.

Awesome, well that's it from me. I will be back next week with another show and speak soon – cheers!

 

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Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a MartialArtsMedia.com-operated site or have moved to another site. MartialArtsMedia.com is not responsible for the content or practices of third party sites that may be linked to our site. When MartialArtsMedia.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that MartialArtsMedia.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any MartialArtsMedia.com site or endorsement, sponsorship or support of MartialArtsMedia.com, including its respective employees, agents or directors.

Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all MartialArtsMedia.com Web site, along with all related documentation and all copies and installations. MartialArtsMedia.com may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And MartialArtsMedia.com is entitled to terminate all or any part of any of its Web site without notice to you.

Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the the State of Western Australia, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate MartialArtsMedia.com and/or its affiliates’ intellectual property rights, MartialArtsMedia.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Western Australia, Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Perth. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Perth . Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

MartialArtsMedia.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://martialartsmedia.com website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about .

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

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