152 – [Martial Arts Business Case Study] From 30 – 170 Students In 14 Months While Running A Music School

In this martial arts business case study, Evan and Erica share how they scaled their martial arts school from 30 to 170 members, boosting monthly recurring revenue by $10,000.

 

IN THIS EPISODE:

  • A unique perspective of Evan and Erica on the connection between music and martial arts
  • The business relationship when it comes to their martial arts school
  • Problems that Evan and Erica faced in their martial arts school business
  • Balancing martial arts tradition and business
  • The benefits of joining the Partners program and the influence of its community
  • What is the A.I.R. model, and how is it going to help you in your martial arts business
  • Involvement of Evan and Erica’s children in the martial arts school
  • Driven by a vision of financial independence and lifestyle flexibility
  • Breaking away from Conventional Life
  • And more

 

*FREE: Swipe the exact plan I use to fill martial arts schools with 200+ students within 7 months (And make sure your students are an incredible fit > Learn More

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie. Welcome to another Martial Arts Media™ Business Podcast. Today, I've got two awesome guests with me, and this is my favorite episode to be doing because it's a martial arts business case study with two amazing clients who I've known for a little over a year.

Evan Whetter and Erika Graf, soon to be Erika Whetter, welcome to the show.

ERICA: Thank you.

EVAN: Thanks, George. It's great to be here.

GEORGE: You've got a bit of an interesting story, and I want to explore both because you're long-time business owners and you're also two very well-established musicians, which I really admire because that was like part of my history for a long time in my life. Leaving school, I played drums, and I didn't want to do anything else but play drums.

And I would play in cover bands and bands, and I would travel all around, and that was my thing. Until I realized I couldn't cut it as a musician, and then life took over. But you guys have really made it work, and we're going to talk about all the martial arts stuff and everything. But you also run a music school, right?

ERICA: Yes, yeah.

GEORGE: So martial artists and musicians.

EVAN: Yes, we get that a lot.

GEORGE: You do? How does that work together?

EVAN: Yeah.

GEORGE: How does it work together? Because in my mind, I mean, what is your perspective? For me, I can see the link because I feel that when you're a musician, you've got this creative gene, call it, I don't know what you call it, but you've got this creative side to you, and then you've probably got that same thing in martial arts, where you've got that self-expression.

EVAN: Yeah, absolutely. I think with both arts. Essentially, it's like learning a language. So, you're learning a vocabulary, and then you're starting to have some basic conversations. And it's the same. Music, you're learning, you know, the technical, physical aspect of it, plus the vocabulary, and then with what we do, we actually met studying jazz, and so that's an improvised form of music.

And you know, the way we train in martial arts, there's an element of improvisation there as well, especially once you leave the kata and enter into the free-flowing. So that is the connection.

GEORGE: And jazz has got this whole different element to it, right? This freedom of expression. I can remember for the longest time, I used to drive to a friend of mine who was a bassist, and he had this woodwork. He lived at a wood—he worked at a woodwork factory, and we would set up our equipment between all this dust. And we just had this rule.

We had these ideas of music and directions we wanted to go. And we had this rule that we'll sit outside and talk about it. And then, on eye contact, we just got to play the first note, and we'll go.

It was just interesting because we just had this connection, and we would just play. And sometimes it would, we weren't recording stuff, but sometimes we would just hit these grooves, and we would like, “This is our goal.” Well, we thought it was cool, right?

It was interesting because we had this musical connection of expressing our passions, but we could never get other musicians to join the crew. Yeah.

EVAN: That's the hardest thing. People in everything; it's always people.

ERICA: Yeah.

EVAN: And I think that's why these days there's a bit of an allure to the online world and that you could actually create a large company and make a fortune but not have to deal with people. You can just do it all in your undies from your laptop.

GEORGE: Right.

EVAN: I don’t know how that’s going for you, George. I know you've had a good crack at building a great business, and yeah, it's always people, right?

GEORGE: Always people, yeah. I'm always only visible in the black shirt, top-down, board shorts, board shorts. Let's loop to martial arts. So, you guys run a school. Tell us a bit like where you're based, what you teach, and so forth.

EVAN: We're based in the Adelaide Hills, and our martial art lineage is Japanese Jiu-Jitsu.  So, it's quite a large. Japanese Jiu Jitsu is quite a large, what we would call a classical martial art. So that means it's a very old martial art and pre-sporting concept of martial arts.

So, coming from Japan, that means it was pre-modern era, pre—the, you know, the forming of their modern government. So, it goes back to some of us, yeah. So, essentially, we're talking 900 years old. But it's a fantastic art, really deep, includes weapons and unarmed throws.

Everything that you associate with Japanese martial arts comes from Japanese Jiu-Jitsu. So, strikes, kicks, weapons, throws, grappling, standing up on the floor. We even have course techniques, course archery, all sorts of stuff. We haven't done that part, but there's a lot. There's a lot there.

GEORGE: Cool. So, between the two of you, you both run the school, you both run the music school. What's the business relationship when it comes to the martial arts school between the two of you?

ERICA: We're both very much heavily involved in running the classes, teaching it, and training, obviously for our own, because you know, we are the lead. So, we love training as well. I guess that's why we started, really. But, as far as driving the business, I think Evan is the driver, and I'm very much a hundred percent his partner in supporting it and doing whatever we need to do to make it happen.

And, but, yeah, I guess, on the floor and being in there with everyone is really, I know you don't see me too much, George, but yeah, that's really where I'm working a lot. So, whatever I need to do to help clear the deck for Evan outside of the dojo is how I feel to make sure that he's got the mental headspace free to grow the, I guess, the back end, grow the business at the back end.

GEORGE: Gotcha. So, would you say that's where the divide is? Like Evan, you drive the business, but you’re all hands-on. Erica, on the mats, the relationships with the students, the parents.

EVAN: Yeah, and look, I guess we’re both kind of equal in the dojo. We both have the same rank. So, it works pretty well. I think one of the advantages that we have is like, you know, there's quite a few studios like this now that they have some fantastic women that are really skilled and that are also great role models. And Erica is fantastic, you know, asset to our business in that sense.

When I started martial arts training, it was all guys. We would get there fully dressed. It would be training in a, like a school hall or like some scout hall or something. We would essentially get changed right there in the same room that we trained in.

So, when I bought Erica into, I said, “Oh yeah, you know what? She came to try it out.” I was in my early 20s too. She walks in, and there's just a bunch of guys who's dropping their decks.

ERICA: They were all naked.

GEORGE: I guess that's changed.

ERICA: Yes, it has changed.

GEORGE: Yeah. Okay, cool.

EVAN: New environment, yes.

GEORGE: New environment, that's cool. People ask about how do I grow the ladies’ program, the women's programs. There's always got to be a strong woman leader that does martial arts. And probably I'm generalizing in a way, but typically that's what I've seen, you know, because there are ladies that are stepping up being leaders.

It's awesome to see, and it does just drive the community to, “Oh, we can also do that. It's not just male-dominated.”

EVAN: Yeah. And I think also women have, when it comes to the actual arts, women are in some, I mean, men are technically stronger, I guess physically, but women move far better and tend to be, once again, a generalization, but they're often more flexible and dynamic in their movement. So, with a martial art like jiu-jitsu, and this has been really well popularized with BJJ, is the essence is not in, you know, meeting someone head-on, strength for strength and speed for speed, but essentially being able to defeat a stronger, bigger opponent.

So, in that sense and from a self-defense perspective, women are incredible warriors when they're trained, and they bring a different type of saying to the martial arts.

GEORGE: Yeah, a hundred percent. I want to loop back just to our journey here together. So, we met, I think it was May 2020, 2022, actually.

EVAN: ‘23.

GEORGE: ’23?

EVAN: It’s just last year.

GEORGE: It's just last year. Yeah, sorry. I'm somehow thinking about the event that we just hosted with Zulfi Ahmed, and I'm thinking, yeah, okay. That was 2023. Yeah.

EVAN: That was an incredible event. That event really changed our trajectory, and yeah, we've got some great numbers to back that up.

GEORGE: That's cool. Well, let's jump into the nuts and bolts. So, we'll jump into the numbers in a minute. Going back into the journey. So, when you guys, initially, when we had the conversation and you jumped on board in Partners, can you recall what were the big things that you were stuck with or what you needed to do or needed to work on in the business?

EVAN: We had very little in the way of advertising and business systems in place. Like historically in our martial arts, what I described earlier in terms of, you know, very small dojos, male-dominated, operating in school halls was really the norm. And so, even within our art, there was a lot of suspicion around anybody that approached it as a business.

And whether it was actually possible to, I bet this is going to sound really strange, but keep the art pure and teach high-quality martial arts as a business. It was almost like, and what's interesting is, even our most senior practitioners in Japan all had day jobs. So, it was just this culture, a different culture, that we were trying to break out of.

And that was a big challenge. And that was where partners has also been a massive help because of the community that we've gotten access to. And then, you know, to find yourself in a position where suddenly you've got overheads, significant overheads, and running a full-time dojo. Yeah, there was definitely a cash flow.

Cash flow was probably the main driver for our…

GEORGE: You touch on something that I deal with so often. It's funny when you run ads to help martial arts schools. Like this case study, there's so many case studies of people running ethical, great businesses, teaching great martial arts, have upskilled their martial arts because they're now running a successful business. Yet, it's like you become the perfect target to get rocks thrown at you because you're now, wait for it, a dojo because you're simply more successful than the guy next to you.

And I feel it. It's pretty toxic, right? Now, I want to go just… I'm going to lean into that because what you're saying is actually quite a big thing. And I see it all the time that people are into art, and they want to preserve the art.

But because the culture is different that, well, my leaders never had a business, and they were never successful. And it's almost like it now you're going against everything that you stood for because somehow if you're successful, it's linked to your being unethical and not preserving the art. What's your take on that?

Because if you want to preserve the art, don't you want to have more people training in the art? Because is it going to die with the leaders? Because nobody's training it? There's no money being invested into school, teaching it, and the instructors being able to teach it. What's your take on that?

EVAN: I’m going to let you answer that, and then I'll…

ERICA: Yeah, it's spot on what you say, and it's really fascinating. I feel like in all of our endeavors that we've pursued, you know, we've had the same with music as well, coming our backgrounds in blues as well, and we're the same thing. We did the same within what you're saying within the blues scene, and, you know, the, the romantic idea of, you know, to really play the blues well, you've got to be this poor, struggling musician. And we did the…broke that.

We put our business hats on, and we saw it more logically as well. Although we still loved it with same approach. So, I guess Evan and I are a little bit weird like that, whereas we really do love these old art forms, the blues, the very old-style martial arts, but we see how it can—it really is still relevant in today's world, and it has a place in today's world.

And I do think people should keep being educated and learning about it because they can benefit from it a lot. And we feel like there's a lot of value that it still has because it has integrity. That saying, if you're a person of integrity or what you do is of integrity, just keep doing what you do and just let time prove you right over time. My mom always says time will tell.

So, you just have to study the force. And so, we're a little bit weird like that is we don't really worry about… We believe what we do, and we believe in what we pursue, and we don't really worry about what other people think too much. And we do believe it's the right thing in building a bigger audience and creating more awareness around, if I go back to martial arts, around the martial arts.

And just in the short amount of time we've owned a school, it's just coming up three years, we're already seeing the benefits in the community, how it's affecting kids. There's a real niche in our area and families. And we're seeing people change and their confidence grow, and they're actually developing real skill sets that hopefully they never have to use, but it’s there.

So, when you've got that at the forefront and that big picture, it makes it easy to think this is the right decision. I know our teachers, who we respect so much, they are still very skeptical of what we do. But we don't really mind because I feel like, since Evan and I got together, we've always pursued these things where people are quite skeptical.

Maybe it helps that we're together, because we kind of help each other–

GEORGE: A hundred percent.

ERICA: –the big picture. Surf over the crap, as they say. We just keep going and just… yeah.

EVAN: Yeah. As a disclaimer there, our actual main teacher, my teacher that I've had for over 20 years, has been really supportive. He still takes a class every Saturday at our dojo, and he comes up twice a week to give Erica and I personal lessons because he sees that out of all of the people that he's taught over the years, his ability to make impact with what he's done has come down to a certain point, what Erica and I have created because none of his other students. Although there's been many of them, and a lot of them way more qualified than what we are, none of them have been able to scale his impact like we have.

I just have to say that we've had a lot of support there in that, and that's given us somebody that also gives us credibility as well. So, we're not just out there like as a breakaway.

ERICA: Yeah, true. Absolutely.

EVAN: But yet other dojos around the country tend to look at what we do, and they justify our success like, “Oh, you just got so lucky. You just happened to be in the right place.” Like, yeah, if anybody opened a dojo there. That's going to go off, right? Or some people say, “Oh, yeah, with your music school connections, you know, obviously yeah, it's, it's, it's great for you guys.”

And what they mean is they're trying to actually make them excuse their own lack of performance in that area. And while feeling threatened by what other successful martial artists and instructors are doing, this is where it all comes from, right? It comes from them and the insecurity.

GEORGE: Thanks for sharing because there's so much to take from that. I hope that with things that you're doing and saying right here and like doing these types of podcasts that we maybe scratch and make people reflect just a little bit that's going through that same scenario and maybe look at, like maybe there's a lesson here. Maybe there's room to grow and evolve with times, and we wouldn't want to have more people impacted by training martial arts.

All right. So, you guys jumped on board. What's made the biggest impact for you, like being in Partners?

EVAN: It's being a part of a community that normalizes the struggles that you go through as a martial arts business owner, having access to some incredible tools, pretty well plug and play a lot of it, and that's been great. There's been a few great things that have worked really well for us. Ideas that we've gotten from other people in the group. It's not rocket science.

It's things like having events like an open day, for example, and then being able to use that to focus a lot of your marketing around. You might go for a period of time where you're generating a number of leads or inquiries and having a reason to reach out to those people and say, “Hey, we're having this event.” And then it brings through the people that they were interested at one time, but it just wasn't quite the right time for them.

So little ideas like that. The platform, the educational platform that you have, is just fantastic because pretty well, anything that I need to do. I can just go on there and find fantastic content that I can just steal. Well, it's not really stealing if somebody's giving it to you, right?

GEORGE: Exactly. Only to be stolen by active members, as simple as that.

EVAN: That's it. But being able to leverage all of that, and I think, I know I've listed a whole bunch of things here. Because it's very difficult to pick the one most impactful thing, it's really a holistic approach to building a martial arts business.

And so, when you talk about marketing, marketing is like, you can't really separate that from anything. And your model with attract, retain, all of that, that's brilliant because it shows the holistic view that you need. So, yeah, that's probably—hopefully, that's answered your question. It's a really difficult question that one.

GEORGE: That's cool. I get what you're saying because the model we focus on, ATTRACT, INCREASE, RETAIN, it's the things that we focus on. If we think of like outcomes, it's to give you a business that fulfills your purpose, and our definition in that is that's got three things that have got to go with purpose is: the income to make it happen, the impact that you create from martial arts and then the lifestyle that you live.

Is it eat, sleep, breathe on the mats, or do you have a bit of a balance? And that model, we've changed the nine accelerators that lived around this Venn diagram if you had to look at it, and those little levers start changing, but it's always good to see that, as months go by, we might focus on attracting it's all leads, but then realize that, hang on, there's a retention is coming up just like we had a hot seat last week with one of the members to do a deep dive on that.

So, it's always good to look at it because it's an ongoing thing, right? Business is just an ongoing organism that keeps evolving. So, it's good to be addressing those different things as we move along.

Awesome. So, thanks for sharing. What results have you achieved by implementing that? Where did you guys start, and where you're at the moment when it comes to student numbers?

EVAN: Yeah, well, I was actually just looking at that over the 12-month period.  In May of 2023, we had 53 members, but really, there was actually probably only about 30 real members paying customers.

Even some of those there was, probably 60% or 70% of them that, were only training once a week.  So, it was our turnover in May of 2023 was $2,903. Not a great deal to live on there, right?

But then fast forward 12 months, we were up around 133 members. It was probably getting close to 150, but quite a few of those that those extra ones were still in a trial period, so we didn't count them. We added an extra $10,000 to our monthly income. Our income was $12,394. That was three months ago. Currently, we're sitting around 170 members.

What's happened is, not just do we have many more members, but we have more members that are actually A students. I'll give you just an example, just to kind of tie in what we were discussing. Even the idea of having students pay a membership fee, the way that we—traditionally, in our martial art, you would come in, you would pay cash, somebody would have like a book, and they would, you write your name in and the date and the amount of money that you just paid so that they could keep track of it.

There was no obligation to rock up. And so, changing then to that subscription model where people were paying a membership, a weekly membership, that was a big jump for us. It probably took a lot of our capacity to do that. When we first sat down with you, George, that was one of the things you looked at was the fact that we weren't charging enough. I can't remember what we were charging, but it was—I think it might have been about—I can't remember what we were charging, but it was less than what we are—a lot less than what we are now.

And then, the fact that they were only training once a week was a problem. We had a huge amount of students training once a week. What's interesting is I trusted you, and I said, “Okay, we're going to make a focus of really shifting everybody to twice a week.” But my values were still challenged around that but I just went with it anyway.

It's really only been the last month that I came to the real deep-down understanding that we're not. If I say to somebody, “Sure, you can train once a week.” You know what? I'm actually doing the wrong thing because I know that that is not going to get them the results that they want, that they're going to barely struggle to actually maintain the skills that they have. Seriously, it's just a matter of time before they quit.

The reason I know that is because we've got the data. What I came to understand, and when I hear people talk about this, I want to say this, but I know they're not ready to hear it yet because they're still trying to, “I need a customer. I need to get a customer. I'll do whatever you want.” You know, yep?

GEORGE: Yeah.

EVAN: I'll do whatever you want. Can’t afford it? Let's make it half the price for you, but don't; it's just for you. All of these weird deals that you end up with, like weird mutants.

It comes down to the fact that I hadn't yet accepted that for me to do the right thing, the actual right thing, I had to ignore the fact that I needed a student and focus on what they needed. And that if I said any less than what I knew they needed, I was actually doing the wrong thing. I was actually ripping them off by taking 25 bucks a week instead of 40 or whatever and making sure they're training twice a week.

That was huge for me. It took 12 months for me to get there, even though I went by faith at first, and I'm really glad I did because it paid well.

GEORGE: That's so cool. You've just nailed it on the head with the explanation there. It's not that you're being; I mean, you still have your integrity. You feel you're being honest, but if you're standing strong to deliver a promise and an outcome, then how is that going to happen if they only going to train once a week? They never really going to internalize the skills, and one out of seven days a week to magically get the skills, the discipline, the habits? It’s not really going to happen, right?

And so, it's so refreshing to hear that you can have that honest conversation with people and say, “Well, maybe it's actually not for you. If that's all you can do, we can maybe start you here, but if you really want the result that you just said that you wanted, that is what it takes.”

EVAN: And of course, then they get sick, and they miss one, and then they school camp, and they miss the next week all of a sudden. How many times have they trained that much? Once?

GEORGE: Yeah. Very, very cool. So, by the way, sorry, congratulations. 30 students, 170 students in what? That's 14 months?

EVAN: Yeah.

GEORGE: That's like you could really just reach out and give yourself all a good pat on the back. Yeah, wow, that is truly amazing. How's business and life changed since that happening?

ERICA: Yes, it's still a learning curve for us. I was just saying the other day because we've also got a yoga program. We've put in there as well. I was saying to one of our yoga students, he's also a business owner in his own field, just say, “Yeah, it's just been a constant evolution of just trying to figure out where our rhythm is.”

I just made a little passing comment, and Evan picked up on it and said, “Yeah, it's interesting that you said that.” We're still breaking away from that norm of social pressure, perceived social expectations, and what normal people do, whereas the rhythm that you have in a week or in your life where it's like you work your job on the weekends, you have the time to do housework or whatever you need to do and recharge, and then you go back to work.

I realized that I think deep down, I'm still actually trying to fit my – I'm just speaking to myself now – my idea, my model of how to live life in that framework. But all along, I know I never wanted to do that. I've always been escaping that, but I actually still had that framework in the back of my mind and trying to break out of that.

The reason why I say that is because I've just got to look at the reality of what we've created here and the way our natural rhythms are going with our business. And you know, I've noticed Saturdays for us is a huge day. It's impossible to do anything else, and it's an important day.

We have lots of late nights with the kids. Evan has brought four kids to the mix, and two of them are training quite a lot. They're there like four days a week, and by choice, 12-year-old, he's now the day he doesn't have to be there. He's actually volunteering to catch the bus to train and to help out with the classes after school.  He’s just showing up now, which is great.

So yeah, we've got a lot of late nights, school nights, dinner at night. It's just the season we're in at the moment, and part of me was like, I'm feeling a little bit guilty about that. Gosh, are we doing the right thing here? They're working hard with us and for us.

But on the flip side, I'm seeing them grow, seeing how much they're benefiting from it, their confidence, dealing with people, their ability, their capacity to handle a lot of stuff, the pressure of performing, so to speak. It's just done them so good.

GEORGE: You've inspired them.

ERICA: Yeah, well, they're also seeing us work, that's also helping. Just really getting out of that, the normal framework of how most people in society operate. It's taken me a long, long time. It's really weird because I come from that music background as well.

Still trying to break out of it, and I was still trying to fit myself into there. I haven't really answered your question other than it's acceptance. Acceptance that the way we've chosen to live our life is different from society.

And then, just really, truly having a look at what we want and how we want to create it and just forgetting about what the rest of the world says and saying, what is it that we're creating here? What does our life look like? What truly is going to work for us based on our vision?

EVAN: Yeah. I think the way to sum that up is there's a conventional path, and then there's non-conventional paths. Everybody wants a non-conventional path for the most part. Not everybody, but a lot of people, they choose a non-conventional path, but then everything that we've learned is from somebody that's on a conventional path.

It's from somebody that has been educated by somebody that's on a conventional path. You've got this battle rather than looking at it as normal versus weird, right?  Because if you ask me wanting to sell your whole life for a paycheck, working hours and hours and hours to make somebody else's family successful, and you spend 50 years selling your whole life for that, to me, that's weird.

But then we come to this challenge because as we start to break away from that conventional path, our identity is really challenged. I think that's how I would answer your question is that I know that we're not where we need to be to be able to make the impact that we want to have. It comes down to us and really our identity. I will hold back on the marketing or close it all down because I started getting overwhelmed.

Then I need to rebuild myself and get myself going, and this is where the Partners community comes into it because this is not about nuts and bolts. This is about other martial arts school owners that are going through the same journey that can help normalize that. You don't even have to discuss it because you just know. When you're speaking with somebody, you know that they know.

You have that feeling of, “Okay, I understand.” Then, when you put a situation out or a challenge that you're dealing with in the group, there's a whole bunch of people there that have been through the same thing, and that can really help normalize that non-conventional path, which in turn gives you just that fine-tune that you need and that confidence that you need to just go for it.

Like a little bit like the two a week. Understanding that two a week is actually the right thing. I'm doing the right thing here. I'm not doing it because I'm trying to actually take somebody's money, more of somebody's money. I'm doing it because if I do less, I'm actually ripping them off.

You're not meaning to rip them off, but I’m selling them on a fantasy instead of an actual practical program that can help them achieve their goals.

GEORGE: So, you touched on vision there, Erika. What is the vision? What is next for Evan and Erika? Getting married soon? Congrats.

ERICA: Yeah.

GEORGE: Beyond that, what's the vision? Where do you see you can play martial arts headed?

ERICA: I can really only speak for myself, But I think we're on a par. I guess when I think about my life and my journey, I want to create a life where being fit and healthy is super important. Being financially independent is super important because I want to be in control of my time and how I invest my time.

And so, I want to set up a life where I don't want to have to just rock up to work to pay the bills, and that's my life. It's got to have more meaning to that. And I want to tie it into the way I just live life. That's it. I'm just living life.

I'm not out there just trying to pay the bills, which is what so many people do.  So, creating a community, I guess, because we've got a few other things going on, but specifically around martial arts, I really do love training and do see the value that it can have in the community. And I think the more people that get involved, I think just the better, really. In a way, it's a bit selfish.

So, if we can grow a successful school that we can set up and have a fantastic community around that, at that some point, it's not just a hundred percent reliant on Evan and I. We're able to step away from it and be a bit more choosy on how many classes we teach because we've got other people who have come up, just black belts, they're now qualified instructors. If they've got a vision to create their own dojo, we can help them set that. But that's just growing our community.

But just establishing that community, setting ourselves up financially so that we can live the life that we want and train when we want, but also having done that, knowing that we've really created some great value within the community.

EVAN: Yeah. I think that's essentially it. And it comes down to also the legacy aspect of that of raising up other leaders. Because there's more of what we do within the dojo, and I know this is the powerful thing about martial arts is, you can just train in martial arts, and that will improve your character. But then when you show in a character development program specifically for the kids, but also right through, you start changing lives.

You start…Dave Kovar, right? He says to his students, “How much is this punch worth?” And they're like, one says, “A million dollars.” And then another one says, “Oh, $5,000,000.” And he says, “No. You know what? This punch is actually worth nothing.  It's just a punch.  But your ability to focus, that's a six-figure paycheck in a job in 10 years for you.”

If you can build these things, you start changing society. You start filling that gap. The world is a crazy place at the moment, and we're all dealing with technology. It probably took us 50 years to work out. It would be a great idea to put a seatbelt in the back of the car. I mean, how many human?

GEORGE: Never when I was a kid, yeah.

EVAN: That's right. So, learning how to adapt to technology is huge. How that's affecting people's anxiety levels, and their depression levels, and their ability to focus and concentrate is massive for helping people to achieve the ultimate goal, which is happiness, right?

ERICA: Yeah.

EVAN: So that, in essence, is what we do at the very essence. And so, you can have everything that you want. And one mentor of mine, a business mentor, he was very well set up, then he got chronic fatigue. And he literally had a life that we talk about where he could travel; he built a large company, he had lots of investments, he was financially set, then chronic fatigue, then went through a divorce, then couldn't actually get out of bed in the morning. But he had it all, as far as what we think.

And then what I learned is I said to him, “So why do you do what you do?” And he said, “Well, for us, it's the ability to impact and wake up in the morning and be able to make a difference.” And that goes beyond, I think. Once you’ve got the money piece sorted out, then it's into the significance piece. You're creating a life that is significant to you by the number of other people that you've been able to impact.

GEORGE: Love it. Awesome. I have one last question for you. Who would you recommend Partners to and why?

ERICA: I think as we go along with what we've been talking about, if you love martial arts, firstly, you've got a vision to create a different life, and you've got the courage to, I encourage you to have the courage, just borrow a bit of courage from someone else to just really act out on that dream and that vision.

You’ve absolutely got to reach out to Partners because, like Evan said, you need that community. And if you want to go fast, go alone. But if you want to go far, go together. And having that community of people who are on that same journey is just absolutely integral because, without them, you're going to be blown by the winds, the storms of life.

Also, the resources that you provide, George, is just absolutely phenomenal. If you've just got a little bit of a dream, give it a shot.

EVAN: Yeah. And hey, it all comes down to, you won't regret the investment you make in yourself. You don't need to reinvent the wheel here. There's plenty of creative opportunity, running your business without having to reinvent the wheel. Like they say, you can borrow from what other people are doing really well.

I think that's the thing. If anybody wants to go to the next level, then this is for them. As a martial arts school owner, this, this is a great place to start. Once again, just touching on what you talked about earlier with the, what do you call that?

GEORGE: Attract, increase, retain.

EVAN: So, the genius model for martial arts school owners. That is brilliant because no matter where you are, whether you've got 15 people or whether you've got 1500 people in your martial arts community, you can plug into that genius model, and understand how to go to the next level.

It's not necessarily about just small school, struggling school owners. It's actually, what I've found is most of the people in the community may have started out that way, but they don't stay that way for very long. So, yeah, we very appreciate you, George. Thank you so much for having us on the show.

GEORGE: That's awesome. Thanks so much.

EVAN: Thank you for having us as part of your community.

GEORGE: You are most welcome. And just on that genius model, that's the model, what it's called. I call it The School Scale Plan. I've got a 15-minute video that I actually break it down in each component of how that works. I'll leave a link to that in the show notes, martialartsmedia.com/152, which is the number of this episode.

Can we make a deal?

EVAN: Sure.

GEORGE: That I have you back on the podcast when, what is the next milestone for you?

EVAN: Well, I think 200, but that's probably a bit too close.

GEORGE: We're not talking about next week's goal. We're talking about like…

ERICA: I mean, 250 is the next milestone for us.

EVAN: There's a lot to go under the bridge to go from where we are to 250 because things change.

GEORGE: A hundred percent.

EVAN: We've observed that with a lot of the other people we've gotten access to through this community. So, there’s a big difference between somebody running a school with 150 students and that next level up, that next jump, because you can't do it on your own. So, yeah, maybe we can have a chat.

GEORGE: There we go. We'll do that. Well, Evan, Erica, thanks so much. Been great having you on the show, and I'll see you guys on the calls, and we'll chat soon.

ERICA: Fantastic. Thank you, George.

EVAN: Thanks, George.

 

 

 

*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

151 – From Cheap To Premium: The Poison Of Low Pricing In Martial Arts

Breaking down the price barrier: Are your martial arts tuition fees simply too cheap? Are you undervaluing your classes? There’s poison in the pricing, and it might not be what you think.


IN THIS EPISODE:

  • The stigma surrounding martial arts schools that charge premium prices
  • The Myth of the “McDojo” label often given to successful martial arts schools 
  • Overcoming the mindset blocks around martial arts tuition fees
  • How to charge your worth and price your martial arts classes to represent it’s true value
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to another Martial Arts Media™ Business Podcast. But today I want to talk about the poison in pricing for martial arts classes, for martial arts tuition.

Are martial arts classes just way too cheap? Are martial arts school owners charging way too much for their classes and tuition? Are they just ripping people off? Are people getting the value for what they are paying? Or are they the dreaded controversial McDojo if they charge too much? 

All right! Lots to unpack here. I will dive deep into this, probably ruffling a few feathers in my take on this, but it needs to be said and unpacked. So, let's do this.

For show notes, for the transcript of this episode, and all links mentioned, go to martialartsmedia.com/151. Let's jump in. 

If you've listened to my podcast for a while, okay if you haven't, but we talk a lot about marketing, lead generation, and getting and attracting new students for martial arts schools. That is the primary conversation because I guess in a way, I'm a little bit known for it.

People always come to me for that. But here's what's interesting: the first conversation that I had when we onboard martial arts schools into our Partners program was not about any marketing. We're always talking about offers and we're always talking about pricing.

It's probably the conversation that's valued the least, but it makes the biggest impact because when we fix this in a strategic way that's without selling your soul and all these limited negative beliefs that come up, providing good value and charging a premium, good premium rate for what your classes are worth.

It makes a huge impact because martial arts school owners come up with the idea that they need all these hundreds of students to hit their income goal to have a decent life and be able to provide their martial arts services without having to have a job, a side job to keep the dream alive, etc. 

You know, for martial arts school owners that want to do this full-time. They have this idea of all these students they need and all of a sudden, we half that by just tweaking the numbers, changing the terms, changing how we go about all this.

Now I want to address a few things that come up with us. First up, I probably want to say that there is no wrong and no judgment in any martial arts school owner who provides a great service, and loves what they do. They serve the art of what they do and they want to share that and maybe they just want to do it part time and maybe they just want to keep it as a hobby.

That is all awesome and great, but… it's always a but, right? What I don't agree with is throwing rocks at martial arts schools and labeling them McDojo or whatever simply because they are more successful than said martial arts school owner, right? 

It seems to be a common thing that schools that charge a premium get hated on and just because they are more successful than someone else, automatically they just get labeled as a scam, they're ripping people off, etc. 

Now, I've been working with martial arts school owners for 10 plus years, 12 plus years, and I can tell you that from my experience, I have yet to see that McDojo whatever people are getting ripped off, all the guys that are charging the premium prices deliver the best service, they got more time to devote to martial arts, they got more time to spend with their students, and they can provide so much more value because they are charging a premium price. So, I've only seen the opposite.

I've never seen this belt factory in all these terms that are being discussed. Do I say that they don't exist? Of course, they probably exist. Of course, some people probably water down their martial arts.

But I think it's so quick to just throw this label and throw others under the bus for them to be successful. Now, I run Facebook ads to promote what we do, and I've got a free training, a free 15-minute training, where we go over The School Scale Plan™ and this has helped a bunch of our clients achieve a lot of success. I share it, and it's a free 15-minute training.

And if I will share it below, there is also an offer for two of our best training that we've packaged together. So, it is present, but the training is not about the offer, the training is 100% free. Don't insult the training before you know, just because there's an offer, there is it's okay to buy stuff and invest in stuff.

If it is worth your while, it's also okay to ignore it if it's not right. So, I'm running ads for this training that we do. And I find the comments really, really interesting.

It's very telling why a lot of people are successful and others aren't. If this is you and it rubs you up the wrong way, you can hate on me, or you can maybe take it to heart. And maybe it's something that we should address because I'm not perfect.

I know nobody's perfect. We've all got room to learn. We've all got room to grow.

I'm a guy who invests a ton of money and resources into coaching and improving myself on a day-to-day basis, whether that's with skills for marketing, whether that's into my martial arts, whatever it is, I invest a lot of time and money to be that 1%, 2% better on a day to day basis. 

So, there's this constant evolvement of just improving myself and you as a martial artist, I'm sure you're the same, right? So back to the comments on my ads. Now, for me, again, there's a lesson in that because can I just improve my ads and word it in a better way that communicates the value and what we are trying to do?

But then there is just the poison in the pricing, and this attitude that it's somehow noble to be poor. It's somehow noble to be the cheapest. And the minute anybody charges a premium, it means that they are a McDojo and ripping people off.

I think it's a lot of garbage. I think it's a lot of lack of personal responsibility can you provide more value? Can you provide a better service by charging more fees? Because how can you have all these instructors? How can you train your instructors? How can you have the best equipment? How can you invest in it as a business if you are the cheapest? Price in itself has value. I mean, you can't tell me you're the best and the cheapest.

Nothing in the world works like that. If you go to buy a Mercedes versus a Kia, they're both great cars, but which one is better? Well, again, probably a preference, right? But the price in itself does carry a lot of value to that. 

And more price means you can deliver a better service because if you can't make the rent and you can't pay for the mats and you can't pay for your training and you can't pay your staff, then nobody's showing up 100% to deliver the best that they can. Because there are so many other commitments taken up in life.

Again, if that's what wants to be done, there's nothing wrong with it. Just don't hate on the guys who are investing in themselves, investing in their staff, investing in their equipment, and building a business so that they can impact more people. 

I mean, if martial arts is about impacting people, wouldn't you want to impact more? I mean, that's the thing that drew me to martial arts was the impact, seeing what was happening when my son was on the mats and training and seeing how much impact martial arts has for young people, for people, for me at the time as well, it changes lives.

And I wanted to be part of that. I wanted to be part of martial arts changing lives. Can we get the message of martial arts across to more people? So, I see this war in the comments of “I charge $4 a class. At least I'm honest.” 

I'm like, at least I'm honest. Is this somehow a link to honesty and charging what you're worth? Are we maybe just underselling ourselves and we don't know how to value what our martial arts classes are about? I want you to think about that.

I want you to ponder on this. Now, what is the solution? I don't want to make this whole podcast about a rant and the downside. Let's flip the lid.

What if we do want to raise our prices? What if we do want to be part of the solution and offer a premium and offer classes at a sophisticated rate? Before I go there, I'll just loop back into one thing. The biggest issue, let's say we're trying to fix this issue of pricing. The first issue that we have is comparison.

I frequently hear martial arts go on to say, well, we only have the hall, etc. Bob's martial arts next door has full-time facilities so they can charge more. Well, maybe, maybe not.

But where is the true value of martial arts coming from? Where's the true value coming from? Is it the equipment? Is it the facilities? That gives a higher perceived value and it's nice to be in the owned facilities with the air con and nice mats and clean toilets versus the hall, right? 

So, there is that. But where is the true value? The true value of martial arts lives in the mind of the person who is starting. And that could be different for anyone because it could be, I want to learn self-defense, I had something bad happen and I want to learn self-defense.

So, there's a bigger urgency for me. I have a child that lacks confidence and wants to be better. Everybody wants the best for their children, right? Now, if you are the expert martial arts school owner and I bring my child to you and you discover that this is my real need because I might not tell you, but you're the expert and you realize that I have a child that I'm concerned about.

I'm concerned about their well-being, their confidence, how they're going to go through school, how they're going to go through life. And you can articulate that problem better than anyone else and then show me exactly the process that you take your students through. 

And you could tell me success stories of your other students that have gone through the same training and how they become role models in their community or, you know, improve at their school or whatever the success story is.

I'm not asking about price anymore, right? I'm not going to say, well, XYZ martial arts school charges five bucks less or only two bucks a class. No, because you're the expert, you're the authority. I want to give you money, right? Because that's where the value lies. If you want to compare, go and do a real comparison.

I live in Australia. I just enrolled my daughter in gymnastics. It was a six-month waiting list.

She gets only one class a week and it works out $280 for 10 classes, so $28 per class. My daughter goes to swimming. That's kind of the equivalent, right, for a 30-minute class.

So, if you want to do a real comparison, go look at what people are charging for essentials, well, in Australia, essential skills are swimming, and gymnastics, it's a great sport, but think how essential martial arts is for kids and their well-being. And I do feel that people should charge the equivalent. So, let me turn this into a lesson.

How can you look at improving your pricing? Well, question that voice inside. When you raise your price and you try and push up the number, how does that make you feel? What is the answer that you can come up with? How do you justify that to yourself? 

Because here's the thing, this is the real conversations we have, right? It's not about the martial arts itself. The real hard conversations that we have in our Partners Onboarding Program are the beliefs, the conversation you have about yourself, about the value that you provide to your students.

So, question that. Maybe you need someone like a coach to speak to. If you don't have one, you can reach out to me on Facebook.

I'm happy to have that conversation with you and really unpack that and see how we raise your perception about what you deliver so that you can charge a better premium. So why do we do this first? Because if you want to run ads and you want to increase your student base, we can't do that if your pricing is too low. 

If there's not going to be a return on investment because you've got charging, paying money for ads and you've got super low fees and the costs of the ad exceed your pricing it's not going to work, right? So, to make sure that ads are profitable, this is the conversation that we have first and foremost.

What can you do to fix things? Question your beliefs. You can't hate successful school owners and then expect to magically become one. You can't hate on them for making money and then somehow feel that your identity will adapt and become one, become something you hate, right? 

So, the conversation to have is about how you fix your perception and belief about money and about what value is. Change that conversation in your mind first because we can't grow into what we hate and what we despise.

And here's the beauty, you could change your price tomorrow and you don't have to rip off the band-aid, you could just start new pricing with new students, try it on, see how it feels, present it to a few people, and if you get an objection, the question to ask yourself is are you getting an objection because the market says it's not the right price or because you don't believe, you still don't believe that it is the right price and your belief is just transferring over to them. 

On the flip side, you just need one student to say yes, two students to say yes, and all of a sudden, you've changed your business, you've changed the future of your business, the profit of your business, which means you can invest more into your martial arts training. If you want to take that trip to Thailand and go train, Brazil, wherever it is, or Japan, and you want to invest in training, now you can.

You can employ that instructor instead of getting them to just be a backup instructor or assistant instructor for free now that you can pay them. You can do all these things to move your business forward with simple price economics and you know what, your students will probably thank you for it and feel that they are getting way more value in return. Anyway, hope that helps. See you in the next podcast. 

 

*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

149 – What Happens When All Your Martial Arts Leads Are “Tire-Kickers”

If you’re running Facebook ads and all your martial arts leads are tire-kickers, your problem might be two-fold. Here’s the fix.


IN THIS EPISODE:

  • What’s potentially causing the wrong quality of martial arts leads
  • The pitfall of labeling your martial arts prospects as tire-kickers
  • How better Facebook ads attract better martial arts prospects
  • Fixing low-quality martial arts leads with paid trials
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

Hey there, George Fourie here. Welcome to another Martial Arts Media™ Business podcast. Today, I want to talk about your martial arts leads being tire-kickers. What if they are all tire-kickers, non-responsive, or just the wrong demographic or bad quality when you are running Facebook ads, Google ads, or from any other marketing source?

I’m going to dive into the details with a few little twists to this conversation. For show notes and all the resources of this podcast, head over to martialartsmedia.com/149. Let's jump in.

What happens when all my leads are tire-kickers? They inquired via the website, Facebook ads, or Google ads. They've put their hand up, disappeared, or never put their hand up. We can't get hold of them, and that's that.  All the leads are tire-kickers, or they are responsive, but they're just the wrong type of lead.

They won't fit the culture of your club, or they won't be fit for the products that you have, the martial arts services that you offer, and the classes that you run. These are all things that can be fixed within your targeting, quality, and messaging.  But here's the danger. I want to address the danger of labeling all your prospects as tire-kickers.

A few of my members in our Partners group brought this up: I love you, and you're not being singled out. Actually, I can count about six or seven encounters where this has come up, and that's just this year. So, you're definitely not being singled out. This is done with love. I hope that this is helpful for you and for you, the listener, as well.

Labeling all your leads as tire-kickers. Here's the danger. Let's say you're running an ad campaign, and you've got 20 to 30 leads in your CRM. It's just a list of names. And you get one bad response, two bad, three, and all of a sudden, your sales mojo motivation dies out.

And you're like, “Oh, really?” They’re all tire-kickers.  Maybe it was only three, maybe it was five, but all of a sudden, you give everybody this unanimous label. Now, what if you took those 20 to 30 people off the list and put them all in a room together, all in a room together, or all on the mats? And you looked at all these people, all their faces, and they all put their hand up.

They responded to your ad, right? Can you look them all in the eye and say, “You're all tire-kickers. All of you are wasting my time. It's like all of you got together and collectively decided that you're going to waste my time.” A bit unrealistic, right? But it's very easy for us to look at a lead list and then throw a label out.

The danger that I want to address is it's their fault and not yours. So, immediately, you relinquish all responsibility for the leads, not furthering the conversation or signing up, and it's their fault and not yours. Now, I'm not here to debate whether that's true or not because there can be parts where it's their fault.

But if it's all their fault, you've got no room for improvement. They've got nothing that you can fix. You could never really say it's them. And yep, I come from an old school sales training where things were beaten down into my brain, not literally, but the message was enforced all the time—that it's never about the prospect.

You're the sales guy. It's your job to be persuasive, engaging, have charisma, and actually engage in a relationship. Sell the program and actually get them interested. Uncover the underlying objections or problems that they are facing and the reason why they put their hand up. Maybe they are super paranoid about taking this first step.

There's a lot there to unpack. This whole process between them putting their hand up and saying, “Hey, I'm interested,” and to actually go ahead, it can be a little fragile process.  And so, we have to take it with care that this person is stepping potentially into an unknown territory.

They've never trained in martial arts before. They don't know what it's about. They've seen people beating each other up at UFC. They've got these perceived concepts of what it can be like completely untrue, but they have all these things going on, or it's super personal, right? There's something that happened in their life that they really need this.

And sure, as hell, they're not going to tell you after one message or phone call. We have to respect that part of all this. So, how do you get better at this? Well, a 100% percent responsibility. 100% responsibility. It's your responsibility to fix it. Let's look at a few examples. All right.

Well, you are running an ad campaign. You're running an ad campaign, and maybe you have the luxury of getting hundreds of leads. But the quality is bad, and that could be for demographics. You live in an area that's a low socioeconomic area, and it's just the quality of leads that you get are not people that are going to afford your services.

If that's the case, well, then you've got to look at the options to mitigate that. A couple of things that you can do is have a good front-end paid trial offer, or we do things like in Messenger, where we use gated questions. We ask people if they can afford to invest in their health, the well-being of their kids, themselves, and so forth.

If that is a problem, we can address that and modify that as we go. If it's messaging, well, messaging can be fixed by knowing the process of how to take people from that first engagement and position yourself as an authority. Make sure you appear as a human being, not just a company logo.

I'm talking about Facebook ads here. If you're running Facebook ads, you're running it to a page; all that they see is a logo. They don't see a human. So, you got to insert some human elements in it—not just an AI bot, real human elements—so that people know that they're talking to a human, and that way, you get a cool human interaction.

A further danger I see with the disconnect is the more disconnected you want to be from the actual marketing, the more this belief of an unsatisfaction of the quality of the leads and labeling people as tire-kickers. It really comes up because, number one, if you're disconnected from the marketing, you might be getting some cookie-cutter ad from an ad agency or something that you saw somebody else do it, run on Facebook.

You thought that was cool. But a lot of that stuff misses a lot of depth. A lot of depth of who are you? What makes you unique? Especially if they're seeing a lot of martial arts ads, right? What makes you stand out? What makes you so special? What makes you better than all of them?

And then, if you've got somebody helping you with ads, well, there's got to be a bit of a feedback loop because if on the front-end, and we see this often, that we look at ads and it looks like the ads are doing great because of the numbers and we see like 20, 30, 40, 50, 60 leads come through. But on the back end, they're not converting.

If that's the case, there needs to be a feedback loop that you can speak to someone like a coach or an agency that addresses the objections that are coming up on the mats. You can take that and you can add that to your ads, and keep optimizing your message.

That is the only real way to do it. There's no magic flick of the switch. I believe it's good to have models of ads that work. I mean, that's how we start. When we start with our school owners in our Partners program, rolling out ads is easy because we've done it so many times. Getting started is really easy, and getting some traction is easy, but getting real, real traction takes some refinement and takes some depth.

So, what can you fix? Targeting, messaging. If you're getting the wrong quality of leads, make sure you increase that. If leads are non-responsive, then make sure that you have enough touch points available where you can follow up. We go Messenger, we go SMS, phone, as well as email. That is four places where we can actually communicate with them from four options.

Most of that is automated except for the phone call, but that gives you a lot of touch points where you can follow up and make sure that you get hold of your leads. If you're following up through text, then make sure that you are positioning yourself as the expert. You know how to ask the questions and move people from curious to serious to sign up.

For us in our Partners program, we use a system. We call The Messenger Signup Method, and it really, really works well in the sense of when people don't want to pick up the phone because maybe they don't like being sold, or I've had about four phone calls today that I haven't answered. It's just because I don't. It's great to fly under the radar.

If you know how to have a conversation via text and get your paid trials or appointments booked, it's definitely the way to go. Anyway, I hope that's helpful. I'll catch you in the next episode.

*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube.

148 – 3 Ways To Increase Your Show-Up Rate For Martial Arts Trial Appointments

Discover how Buzz Durkin, the headmaster of Uechiryu Karate, effortlessly keeps martial arts students for as long as 52 years.

IN THIS EPISODE:

  • Internal Marketing – A Strategy Used by Buzz Durkin to Attract New Students
  • Community Building within Martial Arts School
  • Teaching Beyond Physical Skills and the Importance of Using the Physical Curriculum
  • What is AAA Theory – Awareness, Appreciation, and Action, and How Is It Important to Martial Arts Students
  • Charging Fair Tuition for Martial Arts Classes
  • An Overview of Buzz Durkin’s Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life Book

*Need help growing your martial arts school? Learn More Here.

TRANSCRIPTION

GEORGE:

Hey, it's George Fourie. Welcome to the Martial Arts Media Business podcast. Today, I am interviewing a true master in martial arts and business, Buzz Durkin. I was really fortunate to spend some time with Buzz when I hosted our Martial Arts Media Intensive event, which was part of the Bushi Ban Power Week hosted by none other than Grandmaster Zulfi Ahmed.

And part of the Bushi Ban Power Week, we hosted the Martial Arts Media Intensive, and I had Buzz share a talk in regards to retention and keeping students for life and how they basically work all their marketing from the ground up.  I was so inspired by the speech; well, so was everyone else. He got a true standing ovation, and I invited him to speak at one of our events online, which is the Partners Intensive. Our members were just blown away by the information. I wanted to bring that over to you as part of the podcast, so I'm going to share a video on this page. If you want to go visit it, martialartsmedia.com/147.

Buzz shared a video during his talk showing that, every Saturday, how much experience and how many black belts they have. It ranged from four years to, I think, 44 years of experience, and I can't recall counting. There was at least 20, 30, got to be like 30 people at least.

Anyway, Buzz is truly a master at keeping it simple, keeping students for life, and he's got some valuable strategies to share. So, without further ado, jump in all the show notes on martialartsmedia.com/147. That’s the numbers one, four, seven. Jump in. Let's go.

GEORGE: Buzz Durkin, welcome to the Martial Arts Media Business Podcast.

BUZZ: It's my pleasure to be here. I'm happy to be here with you, George.

GEORGE: Good to see you again, and we'll loop back to that story. But a question I always like to ask first is, what's the number one thing that you do to attract new students into your school?

BUZZ: Well, the number one thing we do after all these years that's evolved to is internal marketing. We do internal marketing with some social presence, too. We do a lot of posting on Facebook, Instagram, just about every day or at least every other day. Our main venue for acquiring new students is through internal marketing. Parent's nights out, pizza parties, and birthday parties, where we encourage our students to bring their friends, inviting their friends and school teachers to our black belt promotions.

So, we concentrate mainly on the student body that we have and how can we grow that family from within primarily.

GEORGE: Very interesting. So, everything from the inside out.  And so, when it comes to promotions, you're still sort of doing a little bit of outbound because you're saying with the social and so forth, but the focus is what's happening internally and making that the message to attract more students?

BUZZ: Yes. We like to make our students raving fans, and we like to make our students want their friends to study and train with them, whether they’re five years old or 50 years old. So, we try and provide a high degree of value in every single class so that the students will want to talk about what a great experience they had. And like we say, we don't teach good classes here. Every class has to be a great class.

And I think the marketing– I think anything starts on the floor. I think it all starts with good instruction. You have to have something of substance that you're teaching, and you have to do it in an effective way. I think it all ebbs and flows on the quality of instruction on the floor. Everything should spring forth from that, I think.

GEORGE: I know you're the master at keeping students, and I want to tell this little backstory. So, we met officially the first time at Grandmaster Zulfi's Bushi Ban Power Week, where we got to host our event during the Power Week, which was the Martial Arts Media Intensive. Buzz Durkin was one of the featured speakers. You shared a video during your talk that I can't recall how many students there were, and I'm probably, if that's okay with you, I'll share it within this podcast, just in the show notes so that people can see it.

But you had, I think I counted about at least 20, 25, 30 students that have been with you from four years to about 50 years. Is that right?

BUZZ: Yeah. Yeah. We let one junior black belt was in there. There was one four years, yes, but that is correct. That's correct.

GEORGE: What keeps that level of community, unity, and commitment? Because I mean, yep.  We love martial arts, and we love dedicating ourselves to the art, but staying to the course for that long, there's got to be something more to that, right?

BUZZ: Well, I think a lot of teachers think of the martial arts, regardless of style, of being one dimensional, physical, develop that sidekick, develop that armbar, develop that spinning back kick. It's multi-dimensional. My philosophy has always been that if through your physical curriculum, through the physical curriculum of doing the sidekick, the punch, et cetera, if by doing that, if you can show your students or the people who are studying with you how to develop mental, emotional, and even spiritual strength, they'll stay with you forever.

And the reason is they need their mental strength. They need that emotional strength more than they need the physical strength out in the real world. I mean, what is a student more likely to use on a daily basis? A spinning back kick or courtesy or self-control? So, I think the secret for us has been that we're able to use our physical curriculum and, through the physical curriculum, make the students aware of the fact that it helps them mentally, emotionally, and spiritually. When I say spiritually, I don't mean in a religious sense but in an attitudinal sense.

I think having an approach that is multi-dimensional, and everything's based on the physical curriculum that's why they come to us. That's why they do martial arts. They want to learn how to defend themselves, and that's critical. But that's not the end all be all if you want to keep students making it a part of their life.

I think what happens is there's so much negativity out in the world. It can drain your batteries. It can make you whether you're an adult who has an obnoxious boss at work or whether you're a young person who's having a tough time in school, the outside world can drain your energy. I like to think of the people who come down to the dojo. It's recharged their batteries. Recharging.

Why are they being recharged? They're being recharged because they’re being in a supportive group. They're being with friendly people. They're being with cooperative people. They're being with people who want to get better like them, sharing the same goals, and that stuff doesn't get old. So physical alone gets old.

I'm the best bar in the dojo. I can beat everybody up in the dojo. So what? In the scheme of life, what does that mean? It's important to have those skills. I'm not saying that it isn't, but it doesn't get all that.

I need my self-control. Someone cut me off in traffic driving the car. Do I lose my temper, or can I take a deep breath? If a good teacher relates what's going on on the floor with these types of incidences outside the dojo, I think it's going to make people want to want to keep coming back. It's really a unique community that we all have.

It's more than lifting weights. It's more than going to the gym. It's a unique community where the body, the mind, and the spirit are all developed. And we all know this. I don't want to sound cliches, but it's important.

We have the ability to do that through our wonderful martial arts. The teachers that do that will find the students want to keep coming back to recharge their batteries. Keep coming back to recharge, and they'll use your dojo and your school as a place to do that. So that's what I have found, and that's what's worked well for us. So, it's not unusual on a Saturday morning for us to have 30 plus black belts, all of whom have been studying at least 25 years.

And these aren't senseis. These are just people– adults who want to enjoy it. Another thing that happens when you take that approach is you develop a wonderful sense of community, a wonderful sense of, not to be too corny, but a wonderful sense of family. People like to come in and develop friendships over the years.

Some of the best friendships are through the dojo, coming to a class, and seeing my buddy I haven't seen in a week or a couple of nights. It's wonderful.

GEORGE: I love that. In a practical sense, we've got the direction; it's more about not so much about the physical, well, it is about the physical, but way more high level.

BUZZ: Physical plus.

GEORGE: Physical plus, right. So, let's talk about that plus, like, on a practical sense. Because you've got your curriculum, and you've got the things that you're teaching.  How, on a practical level, do you teach all that on the mats?

BUZZ: Well, let's suppose we have a student who we know is lacking in confidence. We work with that student in developing confidence and saying how important confidence is in life, et cetera.  So, when the student is ready, we set them up for success. We might have that student perform individually in front of the entire class. Set everyone off to the side have the student do a particular technique, a different kata or kumite or whatever.

And just by doing that, getting up in front of supportive, friendly, happy people, they gain confidence. Before that student would leave the middle of the floor, we'd say, “Now, that's the same confidence you can use in doing your sales project or your sales presentation tomorrow.”

Same thing with the kids. If someone's shy introverted, we set them up so that they can come out of that shell a little by doing something, maybe in front of the class or in front of several of the teachers. And we always relate that to, “You can use that in school tomorrow, can't you?” or “You can use that at work. You see how easy you could do it?”

So, using the physical curriculum– and I don't want to sell that short. I mean, the students have to be in shape.  If you teach fluff, they'll never come back. But if you can teach something that'll stick with them, mind, body, spirit. It's like, I really believe we need– everyone needs to be charged up.

There's so much that will drain. It’s support from one student to another. One of my favorite sayings is, “As the individual gets better, the class gets better.  As the class gets better, the individual gets better.” It's a mutually symbiotic thing that the class gets better, and I'm a member of that class.

I can't help but get better physically, mentally, showing more self-control. I mean, the self-control that a black belt may use working with a junior student, we articulate. That's the same self-control you're going to use X, Y, and Z outside the dojo, you know. The same type of fear that's overcome by sparring with someone in a safe way in the dojo is the same kind of fear you'll overcome when you have to do a project at work or things like that.

I know I sound like a broken record. I keep going back to it, but I think it's so important if, through your physical curriculum, you can develop it in your student’s physical, mental, spiritual, and emotional strength. We all need emotional strength. Let's face it. I think you'll be well-served, and students appreciate that. Students have become aware of how much the dojo has helped them, and even people that leave will come back.

I mean, this week alone, we had two black belts come back. One of whom has been away for 13 years. The other has been away for four years. So, they felt the need to get back into the camaraderie of the dojo, the support of the dojo, and the physical excellence of the dojo.

GEORGE: I love it. So, it's really subtle in a way you're teaching the physical, but always noticing where does this apply in life.

BUZZ: Yes. Yes. And I think that's very important. It's my opinion. If it's just physical, physical is important, but if it's just physical, that's not a reason to keep a 45-year-old man who's been with, you know, it's got to be more than physical. Along with the physical. Am I making any sense?

GEORGE: Hundred percent. You apply. Talking Pasadena.  I invited you over to speak to our partners’ group online, and they were really thankful for that.  Again, Buzz, you were the favorite of the event. Just got to tell you that.

BUZZ: You say that to everyone.

GEORGE: No. Well, you know, I've got to say, like, I know, I know. I know, we don't have egos in martial arts, right?

BUZZ: We martial artists don't have any ego, right?

GEORGE: No. Nothing. Not at all. But when you put up a three-day event, and you put in all the effort, and you hear that, you know, you weren’t the favorite, it's something that you've got to process. I'm kidding. But yeah, our members were really thankful for you sharing all the strategies and the philosophies. One thing that stuck was a three-step process that you use within awareness and taking action. Do you mind sharing that?

BUZZ: Yeah, we call it AAA theory, and you have an awareness of what's going on, an appreciation for what's going on, and you take action. I think it's so important to be aware of what's going on at your school. Don't hide behind a desk. Don't hide in the office with the door locked. Having an awareness of what's going on. By the way, isn't that what we teach? We teach awareness on how to become more aware. So, awareness, appreciation, and action.

Our teachers are always looking for reasons to do that. That I used was, and this was not too long ago, I walked by the men's changing room before a class, and one of our students, who's been with us for a while, said, “I bought a new truck.”  My ears picked up, and he was talking to his buddies in the changing room about how he's got this new truck. He's so thrilled with it. He's so happy with it. It's beautiful.

So, we came out to the dojo, and before class started, I said, “Hey, congratulations on your new truck. I heard you got a new truck.” “Oh, I did, Mr. Durkin. It was great.” I appreciated the fact that he was so enthusiastic about it, that he told his buddies about it, and that he was very excited about it. So, I showed an appreciation.

I said, “Congratulations. Good for you. I think that's wonderful.” Before I went home that night, I took out one of my little note cards and said– no, but I take it back. I took out one of my note cards and I said, “Congratulations, Dave, on your new truck.” The next morning, I went up to the local gas station up the street, and I got him a $50 gift card for a tank full of gas. Nowadays, a quarter tank full of gas.

I sent that $50 gift certificate with my personal little note, and I just wrote, “Happy motoring.” An old expression, happy motoring, and sent it off to him. And when he came in next week, he was telling everybody, “Oh my God. Look at what Mr. Durkin did. Look at the dojo did.” And I thought he was just so appreciative.

Now, here's the other side of the coin. He's a third-degree black belt. He's been with me a long time. His two children are junior black belts.  All the income they have paid the dojo. What's $50? It's like nothing. It was a no-brainer. It's $50 out of pocket versus thousands of dollars that he's paid on martial arts training for his children.

Another example is awareness.  Not a class goes by.  I'm not teaching a junior class, for instance, and I'll still go out and shake hands with all the parents. I think that's critical. I welcome them like I'd welcome them if they came to my house.  And I saw a mother whose younger sibling was sitting next to her, who's not a student.

Her brother was on the floor as a youngster. And the mother said to me, “Look at little Joanie, she just got a Kindness Award. A Kindness Award from her class at her elementary school.” And I said, “That's great little Joanie. Congratulations.” I had an awareness. I was glad I found out about that. I showed appreciation for it.

I said, “That's very meaningful. That's what martial arts is about, too, being kind to people.” And before I went home for the night, I wrote a little note saying to Joanie care of her parents, of course. And I said, “Congratulations on getting your Kindness Award. That's wonderful.” Two, three sentences.

Well, you would have thought the next time they came in that they won an Academy Award, you know, that the mother was thrilled and it was so nice. It's very interesting. I'm a strong believer in handwritten notes.  What do we get in the mail? In America, we get bills, junk mail, and very little personal mail.

What we have found is when we send out these notes, so often they end up on the home refrigerator, tacked to the refrigerator for everyone to see.  I call it the AAA, where you have an awareness of what's going on outside the school with your students and appreciate it. Take an appreciation for it even though it may not be that big a deal to you, and that's no good unless you take action and acknowledge it. I think we do a pretty good job of doing that, along with AAA theory – awareness, appreciation, and action.

GEORGE: It feels like the personal note always loops into this strategy, right? It’s always the thank you, the appreciation part. The action and appreciation part is always based on showing appreciation by physical notes. Almost always?

BUZZ: Almost always. I mean, depending on the situation. We'll make phone calls.  George, this is going to sound really weird, and I don't want people listening to think I'm too weird, but it's not unusual. On certain students’ birthday, we'll call them up and have two or three members of the staff sing birthday to them.

GEORGE: That's epic.

BUZZ: Just why? Because it's fun. We don’t take ourselves too seriously. I think it’s important to be self-deprecating. Through cards, through phone calls, through messages, through private messages. I don’t think you can communicate too much, and I think you should not be afraid of communicating with your students. Everyone likes to feel special. You like to feel special, I'm sure.

I like to feel special. Every opportunity you have to make your student feel special, he's going to reaffirm the fact that, “Man, am I glad I'm here?”  I think every teacher who's teaching martial arts has the opportunity to make their students feel special. I'm not talking about rah-rah, way participation awards, yeah, yeah, yeah.

I'm talking about balancing that with something of substance, something that could save someone's life, something that could keep somebody out of trouble, and a place where someone develops so much confidence in themselves that they never have a need to fight. You can develop a place where they have so much confidence in themselves and they're having a great time doing it.

The students will just stay.  Again, I'll keep going back to multi-dimensional. Now, I come from a very traditional styles called Uechi-Ryū, UECHI, Uechi-Ryū, it's an Okinawan style of karate. We have four kumites, two-person pre-arranged drills, and we have eight kata.

And that's all we have. That's what we do. But we're able to integrate all these things into what's happening outside the dojo walls than what's happening inside the dojo walls. You know, what's important and to keep people coming back is your belief as the sensei in what you do. Your belief in what you do.

The students, if they see something in you, they like. If they see something in you, they admire. If they see something in you, some skill that they want to have, and they realize that you got that skill through the curriculum you're teaching them, they'll buy into it.

GEORGE: Very cool.  I love it. I want to check just more about a little bit going into your history because I was looking– I was seeing that you opened your first martial arts school in ‘74. That's a good three years before I arrived in Earth. So, it goes back.

It feels like you've got this such a strong, obviously devotion to your martial arts, but then it feels like these traditions have– it's very simple what you do, but you do it so elegantly and with such focus and it's obviously just paid off heaps and bounds to your success in the industry and, mind, body, and spirit.

Where does all this originate from? Is it coming all the way back to the roots that this evolved from, or maybe I can ask it in a different way, and that is, where does Buzz Durkin get recharged?

BUZZ: Well, that's very interesting. I started my training in 1966, and times were very different then. Martial arts schools were small, dingy, dirty, and if you wanted to really train, you'd have to go up onto the fourth floor of a building to get to the dojo. You know, no one rented space on the first floor. It was too expensive, and it always bugged me that the martial arts schools were like that.

No showers, no good facilities.  They weren't ventilated properly. And yet health clubs at the time were springing up all over America and beautiful facilities. And why can't a martial arts school be like that? One of my missions was to build our own school and have it built to custom to our design and make it a place where a student would be proud to come. A place where a student would be proud to show their friends. This is where I work out.

In 1974, I opened the dojo. For 14 years, we rented a space of about 1800 square feet and with the goal of someday building our own school. That dream came true in 1988. We built our own freestanding building, 8,000 square feet. It's beautiful. It's got hardwood floors, showers, locker rooms, the whole thing

Thirty-five years later – 1988, it still holds up. People come in, and they think it's a new building.  I know, George, how much martial arts training helped me.  I know how much it helped me and what it's done for me in my life. And if I can give back just a fraction of that to even one student, I will consider my mission as a success.

I know how much it's helped me and what it's done for me and, as time has gone on, how it's enabled me to make a wonderful living, and, if I can have that happen to the students who study with me, that'd be great. You know, one thing I'm very proud of is that we have an association. 12 of my senior students own their own dojos. They make a wonderful living teaching. They're all professional martial artists, and it's just a wonderful thing to see. We all get together for seminars, black belt testing, and social events.  You know, I don't know. It's like everyone listening to this call: you love martial arts.

And in my opinion, there's nothing better than it. So, what got Buzz Durkin? I know how much it did for me when I grew up. I grew up in an upper-middle-class family, never got into fights, never got into– never was troublesome. I went into the service for a couple of years because I had to because everyone was doing it at that time. I just thought martial arts training karate would be something good to know as I go off into the military.

I never had a dream that I'd be doing it full-time 50-something years later. That's what happened, and I don't regret one single day of it.

GEORGE: Amazing. Buzz, before we wrap things up, I want to ask you about your book, Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life. I actually wanted to have a copy in my hand, but I don't.  It's in the mail.  There we go.  I love it.

BUZZ: I always have a copy of the book around somewhere.

GEORGE: Can you share a bit? What is in the book, and what's the philosophies around that? Knowing what I know of just being in your presence for two of your talks, is that sort of the foundation of the book, or tell us more about the book?

BUZZ: The book is a hundred percent truisms and all anecdotal stories that I have, anecdotal stories that I’ve learned, that I've lived through during the past, at the time I wrote the book several years ago, forty plus years of teaching and working with people, working with different people. The first part of the book is loaded with anecdotal stories that I'm sure every martial arts teacher has experienced.

I talk about how I dealt with that anecdotal experience and what it taught me. And how I learned about human nature because of this anecdotal experience that I had at the dojo. Another section of the dojo goes to examples of great customer service, how to be aware, and how to be appreciative.

We have a section there on outstanding student service. The last section is basically on running the business and techniques and skills to acquire a successful dojo, whether saving a certain percentage of your income every month planning ahead. It's basically a little bit of my starts, my history of what got me interested in the martial arts, anecdotal stories that have happened through the years, student service tips, and, quite frankly, business tips

And, you know, one of the things that got me, it keeps me excited is I started my karate training in 1966 with George Mattson. I don't know if that name rings a bell. He was the first American to receive a black belt in weight in Okinawan Karate, Uechi-Ryū Karate, and believe it or not, he's 86 years old. He's still teaching two or three times a week down in Florida.

I still have my original teacher after all these years, which I think is, I'm very proud of. He's been an inspiration to me. I think primarily what I've learned from him is perseverance. You know, when we went ahead to– and my dream was to build our own school.

I was mocked and laughed at. Realtors, “You're crazy. You'll never get alone. You'll never get that kind of money to run a karate school.” In those days, karate schools were little storefronts, you know. You could roll up the rug, take down the heavy bag, and be gone

And from my teacher, primarily perseverance. Stick with what you want to do. Believe in what you want to do. Don't listen to the naysayers. I think that's great advice for every martial arts dojo owner.

If you want something, go for it. There's nothing that can hold you back except your own personal belief.  We teach people to believe in yourself and be self-confident. We have to be that. We can't be afraid to ask for X amount of dollars for tuition and saying, “This is the greatest thing you'll ever do.”

And the lacking in confidence to say, “This is what I should charge fairly.” That makes any sense. The other thing that I find as time goes on and we're celebrating our 50th anniversary, and I think all true martial artists will find this to be true, it's a joyful experience, and it gets more joyful as time goes by because you understand it more. The more you understand it, the happier it makes you.

I really believe that if a young school owner is out there, keep at it, stick with it, and plow through it. It's a wonderful experience, and we can do so much good for our communities by running a proper martial arts school. You can help so many people. It's just a wonderful, wonderful thing. I'm pretty excited about it.

GEORGE: I love it. I’m really glad that you mentioned charging your worth because I really feel you do a disservice when you don't charge your worth; where you might be.

BUZZ: I agree. A hundred percent, yeah.

GEORGE: –where you might be thinking you're doing people a favor, but you're not, because it's just true that when people pay, they pay attention. When they pay more, they value it more. You know, it can't be the best thing in the world if I'm paying next to nothing for it. So, there's got to be– it's got a way up; the financial, what I invest has got a way up with the quality of service that I'm getting.

BUZZ: Yeah. Yes. If you don't charge– if you charge a pittance, that shows you the value you think of it. I mean, I get that so many times when I talk to especially young school owners, “Well, I really should be charging more.” Well, charge more and make it worth, you know. But one little tip that we do whenever we have an increase in tuition, whenever we do, we add some value to the program, whether it's an upgrade in the changing rooms, whether it's an advanced, an extra class, whether it's a more private lesson or whatever.

So, we never go up on tuition without adding some value to what's going on here.  But I think it's sad when teachers will think that, “This is the best thing since sliced bread. It's great. We have the best program, but I can't charge that. That's too much. I can't charge that.”

And a lot of times, people don't understand how they should charge. They pick a number out of the air and say, “That's a good number.” That's not the way to do it, you know. You write down your pros and cons, your expenses, your income, what you need to run, not only your school but your household, and come up with a figure.

If I have a hundred students, I have to charge this. If I have 300 students, I have to charge this to cover expenses, et cetera.  We add so much to the community. The martial arts school deserves to make a good living. Deserves to make a good living. Every bit as important as any doctor in the community, as any lawyer in the community, as any CPA in the community.

And they don't do half of what the good that we do. I would encourage every school owner, especially new school owners, to be bold and, you know, back up what you say by charging what is fair, right? People will appreciate that.  People will appreciate that.

And I think, probably the highest tuition around, we have probably the biggest school around. You said it earlier. If you charge something the fair price of value, people will value it. You know, as historically, as I look, when our tuition went up, our retention got better. Isn't that strange? People valued it more, you know.

GEORGE: There's a famous copywriter, Dan Kennedy. I don't know if you've read any of his books.

BUZZ: Yes, I know who he is. Yes.

GEORGE: Right. Dan Kennedy's philosophy on pricing is you're only strategic, competitive edge in the market is to be the most expensive, not the second most expensive, not the third, but the most. And when you're the most expensive, then you've set yourself as a category of one because why are you the most expensive? Then people start to ask questions, and it's like, if you had to walk into a Mercedes motor garage versus a Kia, they are both great vehicles; they both get you from A to B, but Mercedes is probably going to have a nicer floor.

Salespeople are maybe going to be dressed more professional. It's going to be a different level of experience. You're going to get a feel of the experience. Because you're going to

BUZZ: That is so true. Bingo. A hundred percent. That is so articulated well. That's very, very, very true.

GEORGE: Awesome.

BUZZ: We have a wonderful thing going on. I know you do a tremendous amount of good through your teachings and the opportunities you present to other school owners, so kudos to you. It’s a wonderful thing that we do, and let's keep doing it

GEORGE: I love it. Well, Buzz, thanks so much for hanging out. I much appreciate your time and it's always a pleasure to be in your presence and learning from you and your philosophies. I walk away recharged, so that's amazing. Where can people-

BUZZ: Well, thank you. Go ahead.

GEORGE: Sorry. Where can people go and learn about you and if they want to reach out to you if that's an option?

BUZZ: If anyone wants to talk to me, they can reach out to me. I'd be happy to talk to any school owners. If you're interested in my philosophy and stuff, the book is on Amazon, and it’s done pretty well, actually.  I value our friendship very much. It was a pleasure meeting you for the first time, and every time I meet with you, I like you more. So, everything's good.

GEORGE: That's awesome. Amazing. Buzz, thanks so much. Have a great evening, and I’ll speak to you soon.

BUZZ: My pleasure. Thank you very much for the opportunity. Bye bye.

GEORGE: Bye.

How epic was that? Did you get some value and some insight from Buzz Durkin? What is the one thing that you can grab from this and implement in your school today?  Reach out to me wherever you find me on social, on Facebook, look me up, or shoot me an email at george@martialartsmedia.com, and let me know what is the one thing that you got from this.

I would love to know, and if you got a lot of value out of this, do me a favor, and please share it with one of your martial arts friends, an instructor, a school owner, and even better if you can tag me where you do that, I will give you all the praise for sharing this episode and passing on the magic.

All right. Thanks so much for tuning in. Remember martialartsmedia.com/147. You'll find the show notes and all the video that we spoke about right in the beginning of all the black belts, and if you need help growing and scaling your martial arts school, we have a great community. We call partners where we get together every week, we mastermind and share some awesome marketing strategies, business growth strategies, and so forth.

If you want to know more, reach out to our website, go to our website, martialartsmedia.com/scale. This is a short little form. Tell me a bit about yourself, what you have going on, what you're working on, where you're stuck, and I'll reach out and see if we can be of help.

All right. Thanks so much. I'll see you in the next episode. Cheers.


*Need help growing your martial arts school? Learn More Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube

147 – Buzz Durkin: The Martial Arts Master Of Lifetime Student Value


Discover how Buzz Durkin, the headmaster of Uechiryu Karate, effortlessly keeps martial arts students for as long as 52 years.


IN THIS EPISODE:

  • Internal marketing – a strategy used by Buzz Durkin to attract new students
  • Community building within a martial arts school
  • Teaching beyond physical skills and the importance of using the physical curriculum
  • What is AAA theory – Awareness, Appreciation, and Action, and how is it important to martial arts students
  • An overview of Buzz Durkin’s Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life book
  • Charging fair tuition for martial arts classes
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business podcast. Today, I am interviewing a true master in martial arts and business, Buzz Durkin. I was really fortunate to spend some time with Buzz when I hosted our Martial Arts Media™ Intensive event, which was part of the Bushi Ban Power Week hosted by none other than Grandmaster Zulfi Ahmed.

As part of the Bushi Ban Power Week, we hosted the Martial Arts Media™ Intensive, and I had Buzz share a talk in regards to retention and keeping students for life and how they basically work all their marketing from the ground up. I was so inspired by the speech; well, so was everyone else. He got a true standing ovation, and I invited him to speak at one of our events online, which is the Partners Intensive. Our members were just blown away by the information. I wanted to bring that over to you as part of the podcast, so I'm going to share a video on this page. If you want to go visit it, martialartsmedia.com/147.

Buzz shared a video during his talk showing how every Saturday, how much experience, and how many black belts they have. It ranged from four years to, I think, 44 years of experience, and I can't recall counting. There were at least 20, 30, got to be like 30 people at least.

Anyway, Buzz is truly a master at keeping it simple, keeping students for life, and he's got some valuable strategies to share. So, without further ado, jump in all the show notes on martialartsmedia.com/147. That’s the numbers one, four, seven. Jump in. Let's go.

GEORGE: Buzz Durkin, welcome to the Martial Arts Media™ Business podcast.

BUZZ: It's my pleasure to be here. I'm happy to be here with you, George.

GEORGE: Good to see you again, and we'll loop back to that story. But a question I always like to ask first is, what's the number one thing that you do to attract new students into your school?

BUZZ: Well, the number one thing we do after all these years that's evolved is internal marketing. We do internal marketing with some social presence, too. We do a lot of posting on Facebook, and Instagram, just about every day or at least every other day. Our main venue for acquiring new students is through internal marketing. Parent's nights out, pizza parties, and birthday parties, where we encourage our students to bring their friends, inviting their friends and school teachers to our black belt promotions.

So, we concentrate mainly on the student body that we have and how can we grow that family from within primarily.

GEORGE: Very interesting. So, everything from the inside out. And so, when it comes to promotions, you're still sort of doing a little bit of outbound because you're saying with the social and so forth, but the focus is what's happening internally and making that the message to attract more students?

BUZZ: Yes. We like to make our students raving fans, and we like to make our students want their friends to study and train with them, whether they’re five years old or 50 years old. So, we try and provide a high degree of value in every single class so that the students will want to talk about what a great experience they had. And like we say, we don't teach good classes here. Every class has to be a great class.

And I think the marketing– I think anything starts on the floor. I think it all starts with good instruction. You have to have something of substance that you're teaching, and you have to do it in an effective way. I think it all ebbs and flows on the quality of instruction on the floor. Everything should spring forth from that, I think.

GEORGE: I know you're the master at keeping students, and I want to tell this little backstory. So, we met officially for the first time at Grandmaster Zulfi's Bushi Ban Power Week, where we got to host our event during the Power Week, which was the Martial Arts Media™ Intensive. Buzz Durkin was one of the featured speakers. You shared a video during your talk that I can't recall how many students there were, and I'm probably, if that's okay with you, I'll share it within this podcast, just in the show notes so that people can see it.

But you had, I think I counted about at least 20, 25, 30 students that have been with you from four years to about 50 years. Is that right?

BUZZ: Yeah. Yeah. We let one junior black belt in there. There was one four years, yes, but that is correct. That's correct.

GEORGE: What keeps that level of community, unity, and commitment? Because I mean, yep.  We love martial arts, and we love dedicating ourselves to the art, but staying to the course for that long, there's got to be something more to that, right?

Buzz Durkin

BUZZ: Well, I think a lot of teachers think of the martial arts, regardless of style, of being one dimensional, physical, develop that side kick, develop that armbar, develop that spinning back kick. It's multi-dimensional. My philosophy has always been that if through your physical curriculum, through the physical curriculum of doing the side kick, the punch, et cetera, if by doing that, if you can show your students or the people who are studying with you how to develop mental, emotional, and even spiritual strength, they'll stay with you forever.

And the reason is they need their mental strength. They need that emotional strength more than they need the physical strength out in the real world. I mean, what is a student more likely to use on a daily basis? A spinning back kick or courtesy or self-control? So, I think the secret for us has been that we're able to use our physical curriculum and, through the physical curriculum, make the students aware of the fact that it helps them mentally, emotionally, and spiritually. When I say spiritually, I don't mean in a religious sense but in an attitudinal sense.

I think having an approach that is multi-dimensional, and everything's based on the physical curriculum that's why they come to us. That's why they do martial arts. They want to learn how to defend themselves, and that's critical. But that's not the end all be all if you want to keep students making it a part of their lives.

I think what happens is there's so much negativity out in the world. It can drain your batteries. It can make you whether you're an adult who has an obnoxious boss at work or whether you're a young person who's having a tough time in school, the outside world can drain your energy. I like to think of the people who come down to the dojo. It's recharged their batteries. Recharging.

Why are they being recharged? They're being recharged because they’re being in a supportive group. They're being with friendly people. They're being with cooperative people. They're being with people who want to get better like them, sharing the same goals, and that stuff doesn't get old. So physical alone gets old.

I'm the best bar in the dojo. I can beat everybody up in the dojo. So what? In the scheme of life, what does that mean? It's important to have those skills. I'm not saying that it isn't, but it doesn't get all that.

I need my self-control. Someone cut me off in traffic driving the car. Do I lose my temper, or can I take a deep breath? If a good teacher relates what's going on on the floor with these types of incidents outside the dojo, I think it's going to make people want to keep coming back. It's really a unique community that we all have.

It's more than lifting weights. It's more than going to the gym. It's a unique community where the body, the mind, and the spirit are all developed. And we all know this. I don't want to sound cliches, but it's important.

We have the ability to do that through our wonderful martial arts. The teachers that do that will find the students want to keep coming back to recharge their batteries. Keep coming back to recharge, and they'll use your dojo and your school as a place to do that. So that's what I have found, and that's what's worked well for us. So, it's not unusual on a Saturday morning for us to have 30 plus black belts, all of whom have been studying for at least 25 years.

And these aren't senseis. These are just people– adults who want to enjoy it. Another thing that happens when you take that approach is you develop a wonderful sense of community, a wonderful sense of, not to be too corny, but a wonderful sense of family. People like to come in and develop friendships over the years.

Some of the best friendships are through the dojo, coming to a class, and seeing my buddy I haven't seen in a week or a couple of nights. It's wonderful.

GEORGE: I love that. In a practical sense, we've got the direction; it's more about not so much about the physical, well, it is about the physical, but way more high level.

BUZZ: Physical plus.

GEORGE: Physical plus, right? So, let's talk about that plus, like, in a practical sense. Because you've got your curriculum, and you've got the things that you're teaching.  How, on a practical level, do you teach all that on the mats?

BUZZ: Well, let's suppose we have a student who we know is lacking in confidence. We work with that student in developing confidence and saying how important confidence is in life, et cetera.  So, when the students are ready, we set them up for success. We might have that student perform individually in front of the entire class. Set everyone off to the side and have the student do a particular technique, a different kata or kumite, or whatever.

And just by doing that, getting up in front of supportive, friendly, happy people, they gain confidence. Before that student would leave the middle of the floor, we'd say, “Now, that's the same confidence you can use in doing your sales project or your sales presentation tomorrow.”

Same thing with the kids. If someone's shy or introverted, we set them up so that they can come out of that shell a little by doing something, maybe in front of the class or in front of several of the teachers. And we always relate that to, “You can use that in school tomorrow, can't you?” or “You can use that at work. You see how easy you could do it?”

So, using the physical curriculum– and I don't want to sell that short. I mean, the students have to be in shape.  If you teach fluff, they'll never come back. But if you can teach something that'll stick with them, mind, body, spirit. It's like, I really believe we need– everyone needs to be charged up.

There's so much that will drain. It’s support from one student to another. One of my favorite sayings is, “As the individual gets better, the class gets better.  As the class gets better, the individual gets better.” It's a mutually symbiotic thing that the class gets better, and I'm a member of that class.

I can't help but get better physically, and mentally, showing more self-control. I mean, the self-control that a black belt may use working with a junior student, we articulate. That's the same self-control you're going to use X, Y, and Z outside the dojo, you know. The same type of fear that's overcome by sparring with someone in a safe way in the dojo is the same kind of fear you'll overcome when you have to do a project at work or things like that.

I know I sound like a broken record. I keep going back to it, but I think it's so important if, through your physical curriculum, you can develop it in your student’s physical, mental, spiritual, and emotional strength. We all need emotional strength. Let's face it. I think you'll be well-served, and students appreciate that. Students have become aware of how much the dojo has helped them, and even people who leave will come back.

I mean, this week alone, we had two black belts come back. One of whom has been away for 13 years. The other has been away for four years. So, they felt the need to get back into the camaraderie of the dojo, the support of the dojo, and the physical excellence of the dojo.

GEORGE: I love it. So, it's really subtle in a way you're teaching the physical, but always noticing where this applies in life.

BUZZ: Yes. Yes. And I think that's very important. It's my opinion. If it's just physical, physical is important, but if it's just physical, that's not a reason to keep a 45-year-old man who's been with, you know, it's got to be more than physical. Along with the physical. Am I making any sense?

GEORGE: Hundred percent. You apply. Talking Pasadena.  I invited you over to speak to our Partners’ group online, and they were really thankful for that.  Again, Buzz, you were the favorite of the event. I just got to tell you that.

BUZZ: You say that to everyone.

GEORGE: No. Well, you know, I've got to say, like, I know, I know. I know, we don't have egos in martial arts, right?

BUZZ: We martial artists don't have any ego, right?

GEORGE: No. Nothing. Not at all. But when you put up a three-day event, and you put in all the effort, and you hear that, you know, you weren’t the favorite, it's something that you've got to process. I'm kidding. But yeah, our members were really thankful for you sharing all the strategies and philosophies. One thing that stuck was a three-step process that you use within awareness and taking action. Do you mind sharing that?

BUZZ: Yeah, we call it AAA theory, and you have an awareness of what's going on, an appreciation for what's going on, and you take action. I think it's so important to be aware of what's going on at your school. Don't hide behind a desk. Don't hide in the office with the door locked. Having an awareness of what's going on. By the way, isn't that what we teach? We teach awareness on how to become more aware. So, awareness, appreciation, and action.

Our teachers are always looking for reasons to do that. That I used was, and this was not too long ago, I walked by the men's changing room before a class, and one of our students, who's been with us for a while, said, “I bought a new truck.”  My ears picked up, and he was talking to his buddies in the changing room about how he's got this new truck. He's so thrilled with it. He's so happy with it. It's beautiful.

So, we came out to the dojo, and before class started, I said, “Hey, congratulations on your new truck. I heard you got a new truck.” “Oh, I did, Mr. Durkin. It was great.” I appreciated the fact that he was so enthusiastic about it, that he told his buddies about it, and that he was very excited about it. So, I showed an appreciation.

I said, “Congratulations. Good for you. I think that's wonderful.” Before I went home that night, I took out one of my little note cards and said– no, but I take it back. I took out one of my note cards and I said, “Congratulations, Dave, on your new truck.” The next morning, I went up to the local gas station up the street, and I got him a $50 gift card for a tank full of gas. Nowadays, a quarter tank full of gas.

I sent that $50 gift certificate with my personal little note, and I just wrote, “Happy motoring.” An old expression, happy motoring, and sent it off to him. And when he came in next week, he was telling everybody, “Oh my God. Look at what Mr. Durkin did. Look at the dojo did.” And I thought he was just so appreciative.

Now, here's the other side of the coin. He's a third-degree black belt. He's been with me a long time. His two children are junior black belts.  All the income they have paid to the dojo. What's $50? It's like nothing. It was a no-brainer. It's $50 out of pocket versus thousands of dollars that he's paid on martial arts training for his children.

Another example is awareness.  Not a class goes by.  I'm not teaching a junior class, for instance, and I'll still go out and shake hands with all the parents. I think that's critical. I welcome them like I'd welcome them if they came to my house.  And I saw a mother whose younger sibling was sitting next to her, who's not a student.

Her brother was on the floor as a youngster. And the mother said to me, “Look at little Joanie, she just got a Kindness Award. A Kindness Award from her class at her elementary school.” And I said, “That's great little Joanie. Congratulations.” I had an awareness. I was glad I found out about that. I showed appreciation for it.

I said, “That's very meaningful. That's what martial arts is about, too, being kind to people.” And before I went home for the night, I wrote a little note saying to Joanie care of her parents, of course. And I said, “Congratulations on getting your Kindness Award. That's wonderful.” Two, or three sentences.

Well, you would have thought the next time they came in that they won an Academy Award, you know, that the mother was thrilled and it was so nice. It's very interesting. I'm a strong believer in handwritten notes.  What do we get in the mail? In America, we get bills, junk mail, and very little personal mail.

What we have found is when we send out these notes, so often they end up on the home refrigerator, tacked to the refrigerator for everyone to see.  I call it the AAA, where you have an awareness of what's going on outside the school with your students and appreciate it. Take an appreciation for it even though it may not be that big a deal to you, and that's no good unless you take action and acknowledge it. I think we do a pretty good job of doing that, along with AAA theory – awareness, appreciation, and action.

GEORGE: It feels like the personal note always loops into this strategy, right? It’s always the thank you, the appreciation part. The action and appreciation part is always based on showing appreciation through physical notes. Almost always?

BUZZ: Almost always. I mean, depending on the situation. We'll make phone calls.  George, this is going to sound really weird, and I don't want people listening to think I'm too weird, but it's not unusual. On certain students’ birthdays, we'll call them up and have two or three members of the staff sing birthday to them.

GEORGE: That's epic.

BUZZ: Just why? Because it's fun. We don’t take ourselves too seriously. I think it’s important to be self-deprecating. Through cards, through phone calls, through messages, through private messages. I don’t think you can communicate too much, and I think you should not be afraid of communicating with your students. Everyone likes to feel special. You like to feel special, I'm sure.

I like to feel special. Every opportunity you have to make your student feel special, he's going to reaffirm the fact that, “Man, am I glad I'm here?”  I think every teacher who's teaching martial arts has the opportunity to make their students feel special. I'm not talking about rah-rah, way participation awards, yeah, yeah, yeah.

I'm talking about balancing that with something of substance, something that could save someone's life, something that could keep somebody out of trouble, and a place where someone develops so much confidence in themselves that they never have a need to fight. You can develop a place where they have so much confidence in themselves and they're having a great time doing it.

The students will just stay.  Again, I'll keep going back to multi-dimensional. Now, I come from very traditional styles called Uechi-Ryū, UECHI, Uechi-Ryū, it's an Okinawan style of karate. We have four kumites, two-person pre-arranged drills, and we have eight kata.

And that's all we have. That's what we do. But we're able to integrate all these things into what's happening outside the dojo walls than what's happening inside the dojo walls. You know, what's important and to keep people coming back is your belief as the sensei in what you do. Your belief in what you do.

The students, if they see something in you, they like. If they see something in you, they admire. If they see something in you, some skill that they want to have, and they realize that you got that skill through the curriculum you're teaching them, they'll buy into it.

GEORGE: Very cool.  I love it. I want to check just more about a little bit going into your history because I was looking– I saw that you opened your first martial arts school in ‘74. That's a good three years before I arrived on Earth. So, it goes back.

It feels like you've got this such a strong, obviously devotion to your martial arts, but then it feels like these traditions have– it's very simple what you do, but you do it so elegantly and with such focus and it's obviously just paid off heaps and bounds to your success in the industry and, mind, body, and spirit.

Where does all this originate from? Is it coming all the way back to the roots that this evolved from, or maybe I can ask it in a different way, and that is, where does Buzz Durkin get recharged?

BUZZ: Well, that's very interesting. I started my training in 1966, and times were very different then. Martial arts schools were small, dingy, dirty, and if you wanted to really train, you'd have to go up onto the fourth floor of a building to get to the dojo. You know, no one rented space on the first floor. It was too expensive, and it always bugged me that the martial arts schools were like that.

No showers, no good facilities.  They weren't ventilated properly. And yet health clubs at the time were springing up all over America and beautiful facilities. And why can't a martial arts school be like that? One of my missions was to build our own school and have it built to custom to our design and make it a place where a student would be proud to come. A place where a student would be proud to show their friends. This is where I work out.

In 1974, I opened the dojo. For 14 years, we rented a space of about 1800 square feet with the goal of someday building our own school. That dream came true in 1988. We built our own freestanding building, 8,000 square feet. It's beautiful. It's got hardwood floors, showers, locker rooms, the whole thing

Thirty-five years later – in 1988, it still holds up. People come in, and they think it's a new building.  I know, George, how much martial arts training helped me.  I know how much it helped me and what it's done for me in my life. And if I can give back just a fraction of that to even one student, I will consider my mission as a success.

I know how much it's helped me and what it's done for me and, as time has gone on, how it's enabled me to make a wonderful living, and, if I can have that happen to the students who study with me, that'd be great. You know, one thing I'm very proud of is that we have an association. 12 of my senior students own their own dojos. They make a wonderful living teaching. They're all professional martial artists, and it's just a wonderful thing to see. We all get together for seminars, black belt testing, and social events.  You know, I don't know. It's like everyone listening to this call: you love martial arts.

And in my opinion, there's nothing better than it. So, what got Buzz Durkin? I know how much it did for me when I grew up. I grew up in an upper-middle-class family, never got into fights, never got into– never was troublesome. I went into the service for a couple of years because I had to because everyone was doing it at that time. I just thought martial arts training karate would be something good to know as I go off into the military.

I never had a dream that I'd be doing it full-time 50-something years later. That's what happened, and I don't regret one single day of it.

GEORGE: Amazing. Buzz, before we wrap things up, I want to ask you about your book, Success is Waiting: The Martial Arts School Owner's Guide to Teaching, Business, and Life. I actually wanted to have a copy in my hand, but I don't.  It's in the mail.  There we go.  I love it.

BUZZ: I always have a copy of the book around somewhere.

GEORGE: Can you share a bit? What is in the book, and what are the philosophies around that? Knowing what I know of just being in your presence for two of your talks, is that sort of the foundation of the book, or tell us more about the book?

BUZZ: The book is a hundred percent truisms and all anecdotal stories that I have, anecdotal stories that I’ve learned, that I've lived through during the past, at the time I wrote the book several years ago, forty plus years of teaching and working with people, working with different people. The first part of the book is loaded with anecdotal stories that I'm sure every martial arts teacher has experienced.

I talk about how I dealt with that anecdotal experience and what it taught me. And how I learned about human nature because of this anecdotal experience that I had at the dojo. Another section of the dojo goes to examples of great customer service, how to be aware, and how to be appreciative.

We have a section there on outstanding student service. The last section is basically on running the business and techniques and skills to acquire a successful dojo, whether saving a certain percentage of your income every month or planning ahead. It's basically a little bit of my starts, my history of what got me interested in the martial arts, anecdotal stories that have happened through the years, student service tips, and, quite frankly, business tips

And, you know, one of the things that got me, it keeps me excited is I started my karate training in 1966 with George Mattson. I don't know if that name rings a bell. He was the first American to receive a black belt in weight in Okinawan Karate, Uechi-Ryū Karate, and believe it or not, he's 86 years old. He's still teaching two or three times a week down in Florida.

I still have my original teacher after all these years, which I think is, I'm very proud of. He's been an inspiration to me. I think primarily what I've learned from him is perseverance. You know, when we went ahead to– and my dream was to build our own school.

I was mocked and laughed at. Realtors, “You're crazy. You'll never get alone. You'll never get that kind of money to run a karate school.” In those days, karate schools were little storefronts, you know. You could roll up the rug, take down the heavy bag, and be gone

And from my teacher, primarily perseverance. Stick with what you want to do. Believe in what you want to do. Don't listen to the naysayers. I think that's great advice for every martial arts dojo owner.

If you want something, go for it. There's nothing that can hold you back except your own personal beliefs.  We teach people to believe in yourself and be self-confident. We have to be that. We can't be afraid to ask for X amount of dollars for tuition and say, “This is the greatest thing you'll ever do.”

And the lack of confidence to say, “This is what I should charge fairly.” That makes any sense. The other thing that I find as time goes on and we're celebrating our 50th anniversary, and I think all true martial artists will find this to be true, it's a joyful experience, and it gets more joyful as time goes by because you understand it more. The more you understand it, the happier it makes you.

I really believe that if a young school owner is out there, keep at it, stick with it, and plow through it. It's a wonderful experience, and we can do so much good for our communities by running a proper martial arts school. You can help so many people. It's just a wonderful, wonderful thing. I'm pretty excited about it.

GEORGE: I love it. I’m really glad that you mentioned charging your worth because I really feel you do a disservice when you don't charge your worth; where you might be.

BUZZ: I agree. A hundred percent, yeah.

GEORGE: –where you might be thinking you're doing people a favor, but you're not, because it's just true that when people pay, they pay attention. When they pay more, they value it more. You know, it can't be the best thing in the world if I'm paying next to nothing for it. So, there's got to be– it's got a way up; the financial, what I invest has got a way up with the quality of service that I'm getting.

Buzz Durkin

BUZZ: Yeah. Yes. If you don't charge– if you charge a pittance, that shows you the value you think of it. I mean, I get that so many times when I talk to especially young school owners, “Well, I really should be charging more.” Well, charge more and make it worth, you know. But one little tip that we do whenever we have a tuition increase, whenever we do, we add some value to the program, whether it's an upgrade in the changing rooms, whether it's an advanced, an extra class, whether it's a more private lesson or whatever.

So, we never go up on tuition without adding some value to what's going on here.  But I think it's sad when teachers will think that, “This is the best thing since sliced bread. It's great. We have the best program, but I can't charge that. That's too much. I can't charge that.”

And a lot of times, people don't understand how they should charge. They pick a number out of the air and say, “That's a good number.” That's not the way to do it, you know. You write down your pros and cons, your expenses, your income, what you need to run, not only your school but your household, and come up with a figure.

If I have a hundred students, I have to charge this. If I have 300 students, I have to charge this to cover expenses, et cetera.  We add so much to the community. The martial arts school deserves to make a good living. Deserves to make a good living. Every bit as important as any doctor in the community, as any lawyer in the community, as any CPA in the community.

And they don't do half of what the good that we do. I would encourage every school owner, especially new school owners, to be bold and, you know, back up what you say by charging what is fair, right? People will appreciate that.  People will appreciate that.

And I think, probably the highest tuition around, we have probably the biggest school around. You said it earlier. If you charge something the fair price of value, people will value it. You know, as historically, as I look, when our tuition went up, our retention got better. Isn't that strange? People valued it more, you know.

GEORGE: There's a famous copywriter, Dan Kennedy. I don't know if you've read any of his books.

BUZZ: Yes, I know who he is. Yes.

GEORGE: Right. Dan Kennedy's philosophy on pricing is you're only strategic, competitive edge in the market is to be the most expensive, not the second most expensive, not the third, but the most. And when you're the most expensive, then you've set yourself as a category of one because why are you the most expensive? Then people start to ask questions, and it's like, if you had to walk into a Mercedes motor garage versus a Kia, they are both great vehicles; they both get you from A to B, but Mercedes is probably going to have a nicer floor.

Salespeople are maybe going to be dressed more professionally. It's going to be a different level of experience. You're going to get a feel of the experience. Because you're going to

BUZZ: That is so true. Bingo. A hundred percent. That is so articulated well. That's very, very, very true.

GEORGE: Awesome.

BUZZ: We have a wonderful thing going on. I know you do a tremendous amount of good through your teachings and the opportunities you present to other school owners, so kudos to you. It’s a wonderful thing that we do, and let's keep doing it

GEORGE: I love it. Well, Buzz, thanks so much for hanging out. I much appreciate your time and it's always a pleasure to be in your presence and learning from you and your philosophies. I walk away and recharged, so that's amazing. Where can people-

BUZZ: Well, thank you. Go ahead.

GEORGE: Sorry. Where can people go and learn about you and if they want to reach out to you if that's an option?

BUZZ: If anyone wants to talk to me, they can reach out to me. I'd be happy to talk to any school owners. If you're interested in my philosophy and stuff, the book is on Amazon, and it’s done pretty well, actually.  I value our friendship very much. It was a pleasure meeting you for the first time, and every time I meet with you, I like you more. So, everything's good.

GEORGE: That's awesome. Amazing. Buzz, thanks so much. Have a great evening, and I’ll speak to you soon.

BUZZ: My pleasure. Thank you very much for the opportunity. Bye bye.

GEORGE: Bye.

How epic was that? Did you get some value and some insight from Buzz Durkin? What is the one thing that you can grab from this and implement in your school today?  Reach out to me wherever you find me on social, on Facebook, look me up, or shoot me an email at george@martialartsmedia.com, and let me know what is the one thing that you got from this.

I would love to know, and if you got a lot of value out of this, do me a favor, and please share it with one of your martial arts friends, an instructor, a school owner, and even better if you can tag me where you do that, I will give you all the praise for sharing this episode and passing on the magic.

All right. Thanks so much for tuning in. Remember martialartsmedia.com/147. You'll find the show notes and all the videos that we spoke about right at the beginning of all the black belts, and if you need help growing and scaling your martial arts school, we have a great community. We call Partners where we get together every week, we mastermind and share some awesome marketing strategies, business growth strategies, and so forth.

If you want to know more, reach out to our website, go to our website, martialartsmedia.com/scale. This is a short little form. Tell me a bit about yourself, what you have going on, what you're working on, and where you're stuck, and I'll reach out and see if we can be of help.

All right. Thanks so much. I'll see you in the next episode. Cheers.


*Need help growing your martial arts school? Start Here.

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes, listen on Spotify, or watch and subscribe on Youtube

132 – Pros And Cons Of Hiring A Martial Arts Digital Agency

Many martial arts school owners long for a martial arts digital agency that delivers new students on demand without having to lift a finger. But Beware! This pipedream could cost you your business. Here’s the pitfalls to avoid and what to do instead. 


IN THIS EPISODE:

  • Pitfalls to avoid when working with a martial arts marketing agency
  • Who owns your digital assets?
  • Local digital marketing agency: Do they have proven, irresistible martial arts offers? 
  • What media should you use when running Facebook or Google ads?
  • Why most martial arts schools don't need a marketing agency
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business podcast. In this episode, I'm going to be talking about digital marketing agencies for martial arts schools. Martial arts, marketing agencies, however, you want to word that.

Do you need one? Do you need to hire an agency? And if you do, what are the pitfalls to avoid? What should you be avoiding? What questions should you be asking? What should you be looking out for? All are covered in this episode.

Make sure you stick around to the end and I'll share with you how you can download an actual checklist with everything discussed, all the questions to ask, pitfalls to avoid and so forth. All right, let's jump in.

All right. So let's talk about digital marketing agencies and do you actually need to hire one? I've got to start this one with a short story, and the story actually involves how I, one time, lost a valued podcast listener by my actions and I don't regret it. I've got to share the story. I've probably shared this in a previous podcast, but I think it's relevant if you haven't heard it. It's a relevant story for what we are talking about today.

All right. A couple of years ago, a podcast listener reached out to me and said, “Hey, George, love the podcast. Got a quick question. Which channels are the best for advertising a martial arts school? Is it Facebook or is it Google? Facebook ads or Google ads?”

And I replied, “Good question. It depends on a few factors, which it does. Facebook strategy works like this. Google strategy works like this. If I was doing this myself and trying it, this is the one that I would go for, which was Facebook in this case.”

I said, “Curious, just why are you asking?” And he replied and said, “Thanks for the information, but I'm actually starting a digital marketing agency for martial arts schools and I just wanted to know which channel works best.” And that got me fired up a bit. I said, “Hang on. You're opening a marketing agency and you are asking me which platform to advertise on. How are you going to actually take people's hard-earned money and run ads for them if you've never done it yourself?”

And then his response fired me up even more. And he said, “Oh, that's okay. I'm just going to hire someone offshore to do it for me and run the agency that way.” And that made me boil over.

And I can't recall the exact reply that I messaged back, but I said, “Look, the world does not work like that and you cannot take people's hard-earned money and charge them and think some magical person offshore is just going to know what to do.” Now, there is a way to use an offshore person, and I might share this in this episode, but that's definitely not the way to go about it.

And so I wanted to start that with caution because, well, as a warning, really, if someone is not charging you a premium fee to run ads, which is quite a hard thing to do, they're probably not going to do a very good job.

Now, I must admit the industry's come a long way and I've been doing this for a long time. Facebook wasn't around when I started digital marketing. I started by hard trial and error, wasting a lot of money. It was way harder to run ads back in the day than it is now. So things have evolved. The industry has evolved and agencies have also evolved, but there are a few pet peeves and pitfalls you got to watch out for.

Pet peeves I have about agencies and pitfalls that you should watch out for, and there's this dream scenario for martial arts school I know is you could just do what you love. You could just do the teaching. You could just show up. There are always students and you just do what you love.

That is the dream scenario and you could definitely achieve that, but is an agency always the answer to do that? And I'm going to say no because I've played on both sides of the coin. This is purely from my experience. I want to give props to really good agencies that are out there and that have really evolved in the martial arts space, but I still want to approach this with a word of caution because I've seen the pitfalls and I've seen how things adapt. At the end of the day, you as the martial arts school owner are worse off.

Another just trip down in history, memory lane. So the way I got started in this industry before I started our Partners group, where we helped martial arts school on a scale worth marketing and attracting the right students, increasing sign-ups and retaining more members, we were an agency and I started my agency with this dream idea. If we could just do everything for martial arts school owners, they would be better off and I really believed that. 

And I really wanted to create something magical for school owners in that way, but as we ran it and as we had clients do this, I felt that every time things didn't go right, or worst case, we parted ways with a client, the client is always worse off. The client is always worse off running by just throwing their entire energy and faith into a marketing agency to deliver leads for them every month and month-end.

When you part ways, you're always worse off because now you're left with nothing. You've got nothing. And so again, you're looking for this magical agency to do everything for you, and that was always a big concern for me is when somebody is doing the lifeblood of your business and they are responsible for it, and they're always doing it.

What if that service is not what it is a month later, or they grow too big, and now the service starts to deteriorate and they're not on top of the strategy and they need to scale, so they need to get on more clients and they need to hire more staff. And now the person that you hired, isn't even touching your account anymore and your costs are going through the roof.

So for you to be better off, I'm going to go through a couple of things that you should be watching out for, pitfalls to avoid, and things to consider when you are hiring an agency.

By the way, if you're listening to us or wherever you're watching us, go to martialartsmedia.com/132, that's the numbers one, three, two. I'll have a checklist where you can download all these questions and that you've got just a guide for the right questions to ask if you're ever going to hire an agency.

All right, here we go. First up, let's just start with a few pitfalls. Who keeps the data? Number one, if they're going to run your ads, who keeps the data, and this goes hand in hand with, are you going to be better off? Meaning if somebody comes and they're running the ads for you, then who keeps the data? Are they hanging onto the data or will you actually get the data?

Meaning if you ever left the agency, are you going to be better off or are you going to be back to square one, back to where you were before you started with the agency and you've got no way to generate more leads? So you've learned nothing. You've gathered nothing. You've gained nothing other than, of course, the leads that you got. But when you leave the agency, you're back to square one.

And so with that, the follow-up question to ask on that, whose ad account do they run the ads from? Is it your ad account or is it an account that they have and they just run your page through that? Because if they're doing that, that means they are keeping all the data. I had a local company here that I helped out in Perth, Australia, just another nightmare story from an agency.

They had developed a website for this martial arts school and they were running the Google ads and they never handed over admin access. So they'd spend five to $10,000 on this website with combined services. Well, mainly for the website and they didn't get handed over the admin access to the website and they didn't want to hand it over when they moved. So they made it super uncomfortable for them.

So they'd paid for something that they had no ownership rights to because they had no login details to the hosting company or the website company, and I was just shocked that any company would hold a business hostage like that.

And that's the first time I'd seen that unethicalness in an industry. And I picked a big fight with them and called them for what it is because they knew what they were doing was unethical. After a long fight, they handed it over, but it really opened my eyes to realize that hang on, when agencies are trying to scale, they take shortcuts.

And so they'll take your money and they won't set up an account for you in your name. They'll run it on their account, which means they always keep the data and they hang onto all the assets. A big thing that you've got to watch out for. Which accounts are they running it from? And are you going to be better off when you leave?

All right, let's go to the next step. What type of offer are they running? Now, if you are running a niche agency that's in the martial arts space, hopefully, they've tested some offers. But if you go looking for the local agency, the problem that you're going to find with the local agency is they probably have not fine-tuned the right offer for a martial arts school.

So they don't know what strategy works and that is something that takes experience and it takes a lot of testing. And so if you are the guinea pig and you are the first guy that they're testing, they're not going to know if it's going to be a free trial, a paid trial.

They're not going to know which wording to use, which copy. They might be as experienced as they are, but they are used to running ads for corporate-type companies. And so they've got this corporate type strategy, which means the strategy they're going to use for you is going to cost you a lot, and it's going to take a long time for you to get results.

How much experience does that company actually have with martial arts schools? Are they going to get you the results that you want or are you going to have to burn through a lot of money before they get to a result? All right.

So let's talk about strategy. What strategy are they using to generate leads? And are they on top of these strategies? So here's something that's happening in the digital space right now. At the time we're recording this 2022, there's been a lot of shifts and things happening on platforms.

Facebook has still been the dominant ad platform. There are emerging platforms, more Instagram, which is under the Facebook umbrella. TikTok is doing a lot of things. So are YouTube ads. So there are a lot of things happening, but is the strategy that you are using going to work now and in the long run, or are they hanging onto an old strategy, which means it doesn't really work that much on the platform anymore.

And so you're spending way too much money to generate leads. So now you've got this massive fee for the agency and your ad costs are way higher because they are doing the wrong strategy to get you the result.

Now, maybe you don't have to touch it and that's okay, but you're burning through a lot of cash and way too much cash for something that could be actually done if it was really, really simple, because I'll go through quickly, something that we do with our martial arts school clients. We work on getting the offer right. We spend a lot of time on this.

We've helped our school-owner clients generate way more than 7,000 paid trials through our process. So it's something that we've refined and tested, so we know it works in different styles for karate, four TaeKwonDo, for jiu-jitsu. We've played around with various offers in all styles and modified it.

We know what offer works best for which style and which offer works best in a scenario. So how are you going to sign people up afterwards? Is it going to be a free trial or you're going to run a paid trial and then sign people up? What's your sales process going to be because it's all got to be congruent. Your front-end offers really got to be congruent with your sales process on the back end.

And so if an agency doesn't know that flow that works, number one, and that compliments your strengths, well, there's going to be things that break in between. That's a big thing to consider.

First up, we look at how we craft the irresistible offer? Now, you can run a bad ad with a good offer and get great results, but you can't run a great ad with a bad offer. So we know that if we craft the perfect offer for our clients, they're going to get results. And then we go through the process of how to run an ad that gets results. And how do you go by testing and refining the process so that you'll get the best results from your ads? And it's a really simple process and formula.

And then after that is, well, how do you do the follow-up? How do you follow people up and how do you use a strategy that is congruent with how the platforms work right now? Because as we speak right now on Facebook, for example, if you are sending people away from Facebook, meaning they got to click on a website link or go to a page, that's great, but Facebook doesn't want you to leave Facebook.

Your strategy to optimize for people clicking away from Facebook is way more expensive than if you had the conversation within Facebook. Got to admit, this was a hard pill for me to swallow because I'm used to being the website guy and developing landing pages.

And so it took a lot of adjusting for my mindset first up to adapt to that, but there's a simple strategy like we use our Messenger signup method where you can follow up with people within Facebook and your conversion rate is way much higher and your cost per lead is way, way less. What is the strategy that your agency's taking, and is that congruent with how things work today?

All right, let's look at another thing. Media. Okay. Media means videos or photos, for example. What are they going to use, and have they tested it? If they're going to recommend the video, well, there's a whole list of boxes to tick with the video.

Now, generally speaking, people say video is better on social media. It is, but generally speaking, not on ads. Video for the most part is not better on ads. And look, there's an exception to the rule and I'm generally speaking, generally.

If people think video is better, then everybody says, “Hey, let's go do video.” Well, can you craft a good video? And that doesn't mean a video that's got a logo circling for 10 seconds, where by that time everybody's left or it's a video that the videographer student, maybe someone that's got great intentions and they're a student with you and they created for you, but have they crafted a video that conveys a structured sales message and gets people to take action?

That is a whole different ball game. So just because you can edit on video software does not mean you can create a video that's going to drive a conversion. Completely different thing.

What media should you use and how are they going to go about that? Now, they might say, “Well, we've tested these stock images,” and that's great. Now, I've got a bit of a pet peeve with stock images because again, it's not congruent and it looks fake. People can see what is fake and what is real.

And here's the thing, they've probably seen everybody else use the same images in your area as well. Do stock images work? Again, an exception to the rule, but do you really want to portray a fake image about what it is that you offer and then people arrive at your school and there's a complete disconnect about there's no congruence with what they saw and what they're getting at your school.

What images are they going to use and what are they going to recommend? So they're probably going to say, “Look, use these stock images.” All right. Maybe it works. Maybe it doesn't, but in the long run, it's going to tarnish your reputation, and it's going to do damage to your brand at the end of the day.

We got a strategy we followed. We did a course with Francine Schaepper. We did The Smartphone Photography Masterclass, and in that, we cover the process of how do you take the photos? And it's not rocket science. It's the kind of thing that when you learn it, you know it and you know what to look for. 

And there's a whole bunch of things that go into that, but it's something that you got to know. And if you don't know it, then you, depending on this agency, deliver all these results for you, but what are they going to use to get the message out and is it going to be congruent with your brand?

So we teach our clients just the basics, what to look for, what type of photos should you be taking, and how many people should be in the photos. Smiling faces is always a plus and go about the testing and then roll the ad out and just do the testing. So it's really a simple process to follow if you know what to do.

And so that for me begs the question, do you actually need an agency? Now, what I'm not saying is you have to be running the ads and be hands-on all your life in marketing. But the danger is, if you give your lifeblood over to a marketing company, you have to hope that they're around today, in 3 years, in 5 years and 10 years. So you've not only got to hope that they're a good marketer, but you've got to hope that they're a good business owner and know how to run an agency.

In the agency world, there used to be this thing of there's a breakpoint at, I think, it's 20 clients, that when you've got 20 clients and 20 ad accounts to run, the agency owner typically breaks because they just got to keep employing staff and keep employing staff, unless they're just doing a cookie-cutter approach and doing the same thing for everyone. In our experience, that is not a good strategy to go by.

One of our frequent guests, Kevin Blundell, we were chatting about running ads way back. And we were looking at ad accounts from two different locations and we were running the same offer in two different locations, with the same strategy. One went through the roof and the other one crickets. And so when somebody takes a blanket approach and doesn't assess things specifically for your location, again, you're going to spend way more to get the results and probably it's going to be costly.

And then the danger is, let's say they did deliver. So let's say you got the guy and he was a great marketer. He's a great marketer. So he is a great marketer and he's getting the results, but now he hits that benchmark. Well, he's got 20 clients plus. Now, he's got a scale. And so now employs the staff member to run it, and the staff member still needs to learn the strategy and experiment. And the person that you hired gets more and more detached from the actual process and your ads start to decline and decline and decline and decline and decline.

And so here you are, and you're like, well, this isn't working anymore and you don't know what to do because you are disconnected from the strategy. You don't know the offers, you don't know what works, and you don't have access to the data.

And so you decide, all right, well, I'm going to do the next thing and look for another agency to run this, and here you go back on the train. The lifeblood of your business is always dependent on somebody else looking after it, and you just have to have the hope strategy. You hope and pray that they deliver for a long time.

And so when it comes to the way we go about it, we know that most school owners don't need an agency. Number one, you can save a lot of money doing it yourself, but the other thing is you get an insight about your business that you will not get when you work through an agency because you know what offers work, you know what people respond to, and that is something that you don't just do in your ads, but now you start duplicating that across the board with internal marketing and running flyer campaigns or internal flyers or other advertising platforms that you want to work on.

So you've got the insight and you know what people respond to because you've got a hands-on overview. Now, does that mean you've got to always be hands-on? Definitely not. But if you've got the strategy and you know how this works, then finding the hands to do that is really easy.

We've got a few school owner clients that we work with that are growing the family business and they've either got their kids that are taking over the business, or they've got other instructors that want to be hands-on in the business.

And so slowly, they're just handing over the reins to them. They keep the data, they keep the strategy and they hang onto it and everything grows within the organization, and that way everybody's hands-on, everyone knows which strategies work, which offers work, and you can get students on-demand without knowing that the livelihood of your business is dependent on X, Y, Z business and you got to hope and pray that they're going to be around in the next five, 10 years.

Anyway, there was a lot more that I wanted to cover. I have spoken about a few of these things before, but I just wanted to give you a good perspective on what to look out for, and what to watch for. Head over to martialartsmedia.com/132, numbers one, three, two, and you can download a resource, just all the questions and all these things that we've just discussed, what to ask, what to look out for, and hope that helps.

Anyway, thanks so much for watching and listening. I'll see you in the next episode. Cheers.

 

Here are 3 ways we can help scale your school right now.

1. Download the Martial Arts Media™ Mobile App.

It's our new private community app exclusive for martial arts school owners, with top courses, online events, and free resources to help grow your business.  Click here to download for iPhone or Android (any other device).

2. Join the Martial Arts Media™ Academy Membership and become a Case Study.

I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here

3. Work With Me and My Team Privately.

If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

FREE GUIDE

The Martial Arts
Fb Ad Formula

Please fill out the form and we will send you the free guide via email

General Website Terms and Conditions of Use

We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun.  Hopefully we’ve accomplished that — and would ask that you let us know if you’d like to see improvements or changes that would make it even easier for you to find the information you need and want.

All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don’t agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the MartialArtsMedia.com Web site means that you accept those changes.

THANKS AGAIN FOR VISITING!

Restrictions on Use of Our Online Materials

All Online Materials on the MartialArtsMedia.com site are Copyrighted and all rights are reserved. Text, graphics, databases, HTML code, and all other intellectual property are protected by US and/or International Copyright Laws, and may not be copied, reprinted, published, reengineered, translated, hosted, or otherwise distributed by any means without explicit permission. All of the trademarks on this site are trademarks of MartialArtsMedia.com or of other owners used with their permission. You, the visitor, may download Online Materials for non-commercial, personal use only provided you 1) retain all copyright, trademark and propriety notices, 2) you make no modifications to the materials, 3) you do not use the materials in a manner that suggests an association with any of our products, services, events or brands, and 4) you do not download quantities of materials to a database, server, or personal computer for reuse for commercial purposes. You may not, however, copy, reproduce, republish, upload, post, transmit or distribute Online Materials in any way or for any other purpose unless you get our written permission first. Neither may you add, delete, distort or misrepresent any content on the MartialArtsMedia.com site. Any attempts to modify any Online Material, or to defeat or circumvent our security features is prohibited.

Everything you download, any software, plus all files, all images incorporated in or generated by the software, and all data accompanying it, is considered licensed to you by MartialArtsMedia.com or third-party licensors for your personal, non-commercial home use only. We do not transfer title of the software to you. That means that we retain full and complete title to the software and to all of the associated intellectual-property rights. You’re not allowed to redistribute or sell the material or to reverse-engineer, disassemble or otherwise convert it to any other form that people can use.

Submitting Your Online Material to Us

All remarks, suggestions, ideas, graphics, comments, or other information that you send to MartialArtsMedia.com through our site (other than information we promise to protect under our privacy policy becomes and remains our property, even if this agreement is later terminated.

That means that we don’t have to treat any such submission as confidential. You can’t sue us for using ideas you submit. If we use them, or anything like them, we don’t have to pay you or anyone else for them. We will have the exclusive ownership of all present and future rights to submissions of any kind. We can use them for any purpose we deem appropriate to our MartialArtsMedia.com mission, without compensating you or anyone else for them.

You acknowledge that you are responsible for any submission you make. This means that you (and not we) have full responsibility for the message, including its legality, reliability, appropriateness, originality, and copyright.

Limitation of Liability

MartialArtsMedia.com WILL NOT BE LIABLE FOR ANY DAMAGES OR INJURY THAT ACCOMPANY OR RESULT FROM YOUR USE OF ANY OF ITS SITE.

THESE INCLUDE (BUT ARE NOT LIMITED TO) DAMAGES OR INJURY CAUSED BY ANY:

  • USE OF (OR INABILITY TO USE) THE SITE
  • USE OF (OR INABILITY TO USE) ANY SITE TO WHICH YOU HYPERLINK FROM OUR SITE
  • FAILURE OF OUR SITE TO PERFORM IN THE MANNER YOU EXPECTED OR DESIRED
  • ERROR ON OUR SITE
  • OMISSION ON OUR SITE
  • INTERRUPTION OF AVAILABILITY OF OUR SITE
  • DEFECT ON OUR SITE
  • DELAY IN OPERATION OR TRANSMISSION OF OUR SITE
  • COMPUTER VIRUS OR LINE FAILURE
  • PLEASE NOTE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, INCLUDING:
    • DAMAGES INTENDED TO COMPENSATE SOMEONE DIRECTLY FOR A LOSS OR INJURY
    • DAMAGES REASONABLY EXPECTED TO RESULT FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “CONSEQUENTIAL DAMAGES.”)
    • OTHER MISCELLANEOUS DAMAGES AND EXPENSES RESULTING DIRECTLY FROM A LOSS OR INJURY (KNOWN IN LEGAL TERMS AS “INCIDENTIAL DAMAGES.”)

WE ARE NOT LIABLE EVEN IF WE’VE BEEN NEGLIGENT OR IF OUR AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR BOTH.

EXCEPTION: CERTAIN STATE LAWS MAY NOT ALLOW US TO LIMIT OR EXCLUDE LIABILITY FOR THESE “INCIDENTAL” OR “CONSEQUENTIAL” DAMAGES. IF YOU LIVE IN ONE OF THOSE STATES, THE ABOVE LIMITATION OBVIOUSLY WOULD NOT APPLY WHICH WOULD MEAN THAT YOU MIGHT HAVE THE RIGHT TO RECOVER THESE TYPES OF DAMAGES.

HOWEVER, IN ANY EVENT, OUR LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, INJURIES, AND CLAIMS OF ANY AND EVERY KIND (WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, OR CLAIMED TO BE CAUSED BY NEGLIGENCE OR OTHER WRONGFUL CONDUCT, OR THEY’RE CLAIMED UNDER ANY OTHER LEGAL THEORY) WILL NOT BE GREATER THAN THE AMOUNT YOU PAID IF ANYTHING TO ACCESS OUR SITE.

Links to Other Site

We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a MartialArtsMedia.com-operated site or have moved to another site. MartialArtsMedia.com is not responsible for the content or practices of third party sites that may be linked to our site. When MartialArtsMedia.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that MartialArtsMedia.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any MartialArtsMedia.com site or endorsement, sponsorship or support of MartialArtsMedia.com, including its respective employees, agents or directors.

Termination of This Agreement

This agreement is effective until terminated by either party. You may terminate this agreement at any time, by destroying all materials obtained from all MartialArtsMedia.com Web site, along with all related documentation and all copies and installations. MartialArtsMedia.com may terminate this agreement at any time and without notice to you, if, in its sole judgment, you breach any term or condition of this agreement. Upon termination, you must destroy all materials. In addition, by providing material on our Web site, we do not in any way promise that the materials will remain available to you. And MartialArtsMedia.com is entitled to terminate all or any part of any of its Web site without notice to you.

Jurisdiction and Other Points to Consider

If you use our site from locations outside of Australia, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of the the State of Western Australia, Australia as it is applied to agreements entered into and to be performed entirely within such jurisdiction.

To the extent you have in any manner violated or threatened to violate MartialArtsMedia.com and/or its affiliates’ intellectual property rights, MartialArtsMedia.com and/or its affiliates may seek injunctive or other appropriate relief in any state or federal court in the State of Western Australia, Australia, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: Perth. Any costs and fees other than attorney fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: Perth . Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

MartialArtsMedia.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information. The following outlines our privacy policy. When accessing the https://martialartsmedia.com website, will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called “cookies” (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site”s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser”s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about .

We will maintain the information you send via e-mail in accordance with applicable federal law.

CAN-SPAM Compliance

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.

Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

Add Your Heading Text Hereasdf