135 – How ‘Teachable Moments’ Drive This Martial Arts School’s Year Long Waiting List

Sean Allen's thriving martial arts school supports his lifestyle of training, learning, and surfing. Discover how his passion for teaching drives demand and impacts his community.

 

IN THIS EPISODE:

  • Sean Allen: The Antichrist of martial arts marketing?
  • The 1 sentence that trumps all other martial arts marketing methods
  • How the Dunbar number boosts relationship between student and instructor
  • Capturing 10% of your martial arts school’s target audience
  • Turning class challenges and discomfort into teachable moments 
  • Getting parents off the phone and focused on their kids' martial arts class 
  • And more

*Need help growing your martial arts school? Start Here.

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business podcast. In today's episode, we're back with interviews and I'm really, really excited to have a repeat guest with us, Sean Allen from Margaret River Martial Arts. 

So Sean and I connected way back on episode number 8. I had a look yesterday when we did the recording, it was just over six years ago that we had our first chat. First up, it was great to chat and tap into a different insight that Sean Allen delivers. 

Sean does a bit of a contrast of what we speak about, which is how to do marketing, online marketing, attract the right students, increase signups, and so forth. Sean does no marketing and his school is at capacity with a one-year waiting list. So we might say there's no marketing in there, but there's obviously a lot in there to generate that type of demand.

And I really wanted to chat with Sean about having this lifestyle martial arts business, his choice of where he relocated to which is just in Australia. Margaret River is like the surf Mecca of Australia of the world, you'll hear that from the Margaret River Pro. And Sean decided to relocate there and really build this lifestyle martial arts business that serves his lifestyle.   

But we took a strong turn in the episode and spoke about teachable moments in martial arts instruction. There's some real, real value in there for you as a martial arts school owner and instructor. So buckle up, this is a great episode. 

Jump in all the show notes are on martialartsmedia.com/135. So you can go there and download the transcript of this episode. And if you've got some value out of this, please share it with someone that you feel… Share it with an instructor that would get some great value from this. All right, that's it for me. Let's jump in.

Hey Sean, welcome back!

SEAN: Thank you very much, George.

GEORGE: The last time we spoke on podcast 8, I was just looking back a few minutes ago and exactly a few days past six years ago that we actually spoke, episode 8.

SEAN: Lot's have changed.

GEORGE: All right, and so let's jump into that. I wanted to have you back just to have a chat of those changes and a few things that we do differently now. So I'm going to kick it off with the question that I like to ask. What's been your best marketing strategy since we've spoken or just in general that generates the most students for you?

SEAN: I was thinking about this. I knew this question was going to come up and there was a fair amount of trepidation on my behalf because I know you are a marketing guru. What you do is, you get relatively new school owners to get more students. Whereas me, I'm like the antichrist of marketing.

GEORGE: What? 🙂 

SEAN: I'm just not interested in making the phone ring. We've got a year's waiting list for our martial arts school. Now, my caveat is I only have 250 students, but I've spoken to people and they go, oh my God, I'd love 250 students. 

I make good money, my overheads are low. But I find that my best marketing tool is word of mouth and everybody says, but you better call them 'cause they've got a waiting list. Now, it's true. We literally are saying to people now, maybe, maybe second term 2023. 

And as of the time of our recording, it's the end of term three 2022. So it's nearly a year, especially for some classes. I mean, most martial arts instructors, they're going to get a huge number of inquiries for six-year-old boys or eight-year-old boys. This boy is sending me nuts, he needs some discipline and we know our limits. We know what we can do well and we don't overload ourselves so that we forget their names.

GEORGE: All right. So I'd argue that that's like the forefront of marketing, but we'll go with the waiting list antichrist. But let's dive deep into that. 

You're doing a lot of things right to have 250 students and to have the waiting list. And so there are a few questions there, obviously, what drives the waiting list? What drives that demand and what stops you from taking it to another level and say, all right, well 250 is not my cap and I'm going to scale further?

SEAN: George, have you heard of the Dunbar number?

GEORGE: Remind me.

SEAN: Dunbar number. It's the number of social connections that one person can keep juggling and remember. And it was coined that when, I think the guy's last name was Dunbar. When he noticed that villages in South America, or it might have been Africa, when they got to a certain size, they split into two because the chief couldn't keep his control of more than a certain number of people.

And the average size of those villages when they splinted was 152. And I remembered I needed my first full time employee somewhere between 100 and 200 students. And I actually spoke to him yesterday, Jason who runs Moorey's Martial Arts in Mandurah. And he's got like 300 or whatever it is students, nearly 400 students. And I remember I employed him at about the 100 to 200 marks.

So I know personally, I just can't remember all their names and have a personal connection once it gets over a certain number. So when I say I've got 250 students, I've got 115, my wife and another two instructors have 100 students that they share. And then we've got another in a satellite town, there's another 30 odd kids so I'll disregard that. 

In my school, I teach 150 people. Adult males and kids. So for me, I know that I can control that. Could I join more and do more classes? I think that that would water down my ability to be able to provide a good service.

So that's where I make my decision of, okay, if I'm going to have George Fourie raving about this martial arts school is the best place I've ever been to or I've ever sent my kid or whatever, I've got to be able to have the time to be able to foster that relationship. I remember the last teaching job I had, I had a tough class.

It was in a relatively low socioeconomic area and the principal said, “Sean, you don't have a class. You have 25 relationships.” And I've never forgotten that. It's just personal relationships and you've got to juggle all those 25 relationships. Now if you've got seven classes in a row, 3:30, 4:15, boom, boom, all the way through, you can't juggle that amount of stuff in your head.

I do three classes on a Monday. I do none on a Tuesday. I do three classes on a Wednesday. I do none on Thursday. I do two classes on a Friday. And I've just started a competition group on Saturday and Sunday. 

And I only do that here and there because I want to, but I take a personal interest in each one of those students and I know if I have any more than 150, my service is going to drop. So that's where I think my buy-in is. My emotional buy-in is from my clients.

GEORGE: I think it's good to add some context on a little bit where you're at. Because if I look at you and your business, I kind of see it as it's the lifestyle martial arts business. You're super passionate about what you do and you're teaching, from what I recall from the last time we spoke. And then you've got all these other things in between, surfing and so forth. 

So yeah, we've got a worldwide audience. How would you describe Margaret River where you live?

SEAN: Margaret River is, I would say probably the surfing Mecca of Australia, definitely Western Australia. So we are a town within the Shire of Augusta Margaret River with about 20,000 people. There's about 5,000 or 6,000 people in Margaret River itself, Margaret River township. 

There's about 2,000, what is it? 2,500 kids between 6 and 16. So I've got about 10% of that market training with me.

GEORGE: Whoa.

SEAN: So it's a relatively affluent area three hours south of Perth in Western Australia, winery region, obviously surf. We're on the world surfing circuit. So you can see that a lot of people who are attracted towards Margaret River have a reasonable level or a reasonable income level. 

And of interest is that they are very much into a peaceful lifestyle. I think if I ran a fight gym, a hardcore fighter's gym, I would not be able to do a lifestyle type situation I have now. However, if I moved it into a hard core area in a big city, I could have a fight type gym and make a good living because there's the demographic. 

My demographic suits me. And by the way, most people move to Margaret River by choice, they weren't born here.

GEORGE: Hundred percent.

SEAN: Very rarely do you have a born and bred person here, apart from the kids that we train. So they come here for the reason of a relaxed lifestyle. They want to raise their kids in the same way that I run the martial arts school. So it's a marriage made in heaven, you might say.

GEORGE: Hundred percent. I love that description. American listeners, if you look at the map of America and you sort of look at San Diego, maybe sort of South of that West.

SEAN: Totally similar, yep. San Diego has a similar feel to it that Perth has. It's got a similar weather system, we're on a similar latitude. And in terms of the surfing aspects of it, I've surfed my way from San Francisco down through the Big Sur, down through LA into San Diego. 

So I've seen all that coast and it definitely is a surfing lifestyle over there. So I would compare the two. Yeah, definitely. However, our population is a lot smaller.

GEORGE: So you would take a fraction of San Diego, remove all of it, and then you got Perth and then you got Margaret River.

SEAN: Yeah. I mean, there's big name UFC fighters training in San Diego and they've moved there for the training. There's no big name UFC fighters living in Margaret River.

GEORGE: No. I guess just to add to that, so if you want to get perspective and especially if you surf as well. Look up Margaret River Pro if you would've seen that on the circuit and that'll give you a glimpse into what Margaret River's about.

SEAN: Yeah, they do quite a good video promo. So yeah, it's a good idea.

GEORGE: We'll probably include that just in the show notes. Let's just go back to martial arts, teaching, and so forth. So we touched on, you've got this demand and so forth. 

What's happening and you've spoken about the lifestyle and how it suits that demographic, but what else is there to capture 10% of your market? Most school owners I talk to have the philosophy of if I can grab the 1%, I'm doing well. If I can grab 1% of my town, I'm doing great. You've captured 10%.

SEAN: Yep. We've got two kids in every class, every school class between grade one and year 12, which is our start primary school and end of high school in Australia. We've got two kids on average, two kids in every class throughout the four or five schools in our area. That's a huge number.

That was by design once I realized, okay, I had a couple of years off from martial arts teaching, I decided I wanted to make a measurable difference. And I thought it just takes a couple of kids in each class, school class to give a teacher headaches. But it just takes two kids in a school class to be able to, especially if they've got street cred, to be able to show other kids what should be done, how to concentrate, how to be respectful, how to be strong, emotionally strong.

And that was my aim to make a difference in my community by putting two strong character kids in every single class between grade one and year 12. Now obviously some classes have got five kids, five of our kids in there. There are other classes that don't have any of our martial arts kids in there. But that was my idea. It takes quite a while for you to be able to create a strong young boy or girl out of someone who's a little bit scatterbrained or needs direction. 

So it doesn't happen overnight. But I thought when you were talking about we were going to do this podcast, I thought, what is the benchmark of my school? What makes my martial arts school different now than what it was 20 years ago or 30 years ago? Because I first started teaching part-time in 1985 and then I started full time in about 1994 or something like that. And I've changed the way I stand in front of a class now.

The two things that I think I need to mention was one, being able to teach discipline. And I think all martial arts schools try to do that. Whether it's a discipline to be able to get in the ring or the discipline to be able to say no to drugs or stand up to a bully or whatever it might be. 

It still takes discipline to be able to do the regular things in a martial arts class and the regular things which form a strong personality outside the martial arts class. But our method of delivery, I'm not sure if you understood when I sent you this, was by creating teachable moments.

GEORGE: Can you elaborate?

SEAN: I learnt this from educational consultants within the West Australian Education Department. And I also learned it from the Rock and Water course. Have you heard of the Rock and Water course, George?

GEORGE: Is that the surfing one?

SEAN: No different. The Rock and Water course I did about five or six years ago. It's a martial arts-based course. I think it started in Germany, Belgium, and Sweden, European-based countries where effeminate boys, young men, and gay young men were being targeted and beaten on the streets. And I think one of them died as a result of a beating. 

So this guy, Freerk, I think is his first name. He created a system to be able to teach them martial arts techniques but to be able to stand strong, to be able to get eye contact, to be able to say no in such a way that no means no and he created a series of activities or drills and then he would scaffold a conversation after that drill so that it makes sense. The problem 20 years ago, Australia-wide, we started to use what's called a message of the week.

And we would say, this week's message is about telling the truth. It's important you tell the truth because of this, this and this reason. Repeat them to me, bow, thank you and all the kids would go home. And there was no context whatsoever for them to be able to think, I've got to tell the truth or I've got to stand up for myself or I've got to make good decisions. 

So our school focuses on teachable moments. A lot of times you won't know when a kid is going to start crying because he's cracked his toe or when a kid is going to lose his cool because he hates that kid who keeps punching him sparring or whatever the story might be. So we tend to step back and wait for a teachable moment, which is what child education specialists say that teachers and parents have.

 If a parent's got a problem with a kid because a kid loses his patience with his sister and the parent takes the kid to an educational specialist and the psychologist, counsel of the specialist says later on, what's the problem? Why do you get upset? Why do you lose your temper? And it's too far removed from the actual situation. 

We're in a very lucky situation, we're in a lucky position to be able to know pretty well, in most classes, when someone's going to get stressed out, male or female and also a kid. And that is a platform, it's a scaffold to be able to pitch the virtues or characteristics of martial arts. You can't just say indomitable spirit and then walk out the door. 

You've got to provide an opportunity so that they feel it emotionally. And that's what we do. So for instance, we might… Say for instance, I had a bunch of kids who competed and I got them in a class last week and they had just competed last weekend. One of the kids, let's call her Jane, she has competed twice now in Perth. First time was averagely successful, second, this time averagely successful, but this time she was up against better opponents.

And I said to her, how did you feel last weekend? She goes, I loved it. I said, how did you feel the first time you did it? And she said, I was really scared. And I remember I was there, she was petrified. So I had this opportunity that the kids are looking at this girl thinking, wow, she was scared, now she's not because she confronted difficulty and then I can spiral into, that's what it's like every time you come here in martial arts training. 

So I've created a situation that happened in the class and they can go, if I stick at it becomes easier. It's only difficult at the start. Whereas if I just do a martial arts class, nothing goes wrong. And then I say, remember kids things are always difficult at the start, bow, see you later. 

They're going to go, what the hell does that mean? So our discipline is taught by teachable moments by the instructor standing back and watching for amongst other things, what can I say next which is going to make a measurable difference in this kid's life. So yeah, I thought that's how I'm different now to 10 years ago, to 20 years ago, to 30 years ago.

GEORGE: That's pretty unique and high level. The way I'm perceiving it is you've got a very close ear to the ground and instead of just teaching and saying something for the sake of saying it. You're waiting for the timing of an emotion, maybe it's an emotional reaction as you mentioned, kids got in the face or something. 

So emotions are, there's frustration, there's anger, there's disappointment, there's fear. And in that moment, you're anchoring a new belief to that emotion immediately because it's right there at the moment. And beyond that is you're not just teaching the one person, but you're taking it to the group level with what you mentioned with Jane, for example.

SEAN: I've been teaching kids classes for, I don't know, 25, 30 years. Always with parents on the side, always. Years ago they'd be talking to each other. Nowadays they're doing this on their phones. 

So I always encourage parents to watch what's going on in the class, but sometimes they still zone out until I give one of these talks and I say, this kid was crying three minutes ago, three minutes ago. Or you could hear a pin drop from the parents. And I'm delivering life advice at the moment, not general life advice, like be nice to your brother and sister and tell the truth to your mom and dad. You know, really?

GEORGE: Unscripted.

SEAN: Yeah. This is, it's something and my wife has asked me to write these things down and we do have things written down. How do you teach patience, how do you teach discipline? How do you teach indomitable spirit, which is the Tae Kwon Do one, and so on and so on. How do you teach character? How do you teach courage? 

But you don't know whether you are going to have to deliver a talk on courage or patience because you don't know what's going to happen in a class. So you've got to have a bank of these discussion topics in the back of your head. And it might be courage, tonight's talk was going to be patience, but it's now courage because that girl showed up for another competition after the first competition where she was terrified but she went back. And now she controlled, she came to terms with her fear through being courageous.

And as we all know, courage is mastery of fear, not absence of it, Mark Twain. And it's those things you've got to have just on the end of your tongue. It does help that I'm 60, I'm not 30, I'm not 20. I'm 60. I think the best role models are those that have had trauma in the past. And for that reason, I think, say the average lifespan of an adult male is 80, I'm 60, 20 years to go. 

These kids are 10. It's like I'm the same age as your grandfather. I could be your grandfather. Your mom and dad are 20 years younger than me. So I'm very careful about what I say because I know it has power, words have power. Especially when the situation has just developed. 

The kid is still crying, the kid still has tears on his cheeks and I deliver a talk about his courage. He'll never forget that. His parents will be talking about it on the way home. And that's the difference with just doing a normal martial arts class, that's why we've got a one year waiting list.

GEORGE: So walk us through that, right? Because what would be the first thing that you would do to deescalate that situation? Let's say, the kid burst out into tears, the situation is tense. 

There's pressure on you on how you're going to handle this in a gentle way that the outcome is good and you've got other parents watching and there's potential judgment. You spoke about trauma, I would like to talk about that as well in a bit because I think a lot of times the trauma that the parents experienced could, they could have certain negative annotations towards certain types of responses or certain words. You were just talking about words. 

That one word could just trigger an emotion and that sets things off. So how do you go about handling that situation, deescalating it, and then reverting it back to the parents for life lessons?

SEAN: It was only last night, I was watching a bunch of, I don't know, 10 to 14 year olds. And I said to them afterwards, I said, help me out here. I said, I can see some of you are making mistakes. 

I can see some of you are going through a difficult time with a particular partner. And I don't know whether they're wrestling or sparring or what, it doesn't matter. I can see the frustration. I've got a choice. 

And I said this to all the kids that are spread out right in front of me and the parents are over on the back and I go, help me out. Me and mom and dad can watch you getting upset. We can run him and save you. Mom and dad aren't because they're polite because I'm the instructor, but I can run in and I can save you and I can tell you all the answers to life and martial arts straight away.

I said, but I'm torn. Sometimes you've got to work it out yourself. Sometimes you've got to feel the pain for a while until you get so frustrated then you'll go, oh that's right. I'm supposed to parry the punch. So I said to the kids, what do we do? Do we save you or do we let you experience the trauma? And all the kids said, let us experience it. How's that?

GEORGE: Wow.

SEAN: I mean, we're closing in on the end of the term. Say I've got 15 kids, we've got a cap on our numbers, 20 in a class. So I say I have 15 kids, all of them said, not one kid said, I want you to come out and save me. All of the kids said, we've got to learn the lesson. So I do quite often set the scene for the parents and the kids to say, this is how we roll.

For example, once I said it a little while ago, if you are struggling at home with homework and your dad knows that in the back of the book is the answer. And you go, I'm really struggling with number five. He's going, keep trying.

He's not going to go, mate, the answers in the back. Just look up the answer. Okay. No parent is going to do that. They're going to possibly help you come to work out how to get the answer, they're never just going to tell you the answer. 

And it's little talks like that, which are carefully scripted in my head, which I spend a lot of time thinking about so that when I deliver these talks, you end up becoming the Mr. Miyagi for these kids. You end up becoming a god. I think it's, it would've been hard for me to deliver these talks when I was 25.

I didn't start teaching till I was probably late twenties, say 30. Wouldn't have been… I wasn't even a dad then. I became a dad at 32, got divorced at 42. So there's all this trauma that happens, now you look back and you go, ah, that's what happens. So now I can step back and say to the kids, this is life. 

If you don't get frustrated here, you are guaranteed of getting frustrated out there and we have these talks all the time. And I tell them how to control their breathing, how to count to 10 if they want to punch their brother and count forward, don't count down to one count up to 10, control your breathing and we deal with this stuff but just after someone's traumatized. 

And then they go, ah and they can see the kid crying. Or some kid goes like, they always do this. Oh Mr. Allen, I got three submissions in wrestling today. And I go, yeah, congratulations. Then I sat him all down and went, James over there got three submissions and he told me, and I'm so glad you are proud. 

Who did you wrestle, James? And he goes, I wrestled Jackson over there. And I go, when you said to me I got three submissions, how do you think Jackson felt? And then he goes, not too good. I go, so we have a rule, you can tell me that you got three submissions, but tell me in private. Share it but in private. If you submit Jackson, you go, good job, here's how you defend against it.

So we have a little structure around that one particular area of training and that's what the parents listen to. They stop scrolling especially because Jackson's mom's going to lift her. She'll be halfway down Facebook or Instagram and she'll hear Jackson and she knows I'm talking about Jackson and James's dad is going to be looking because he's wrapped. 

So the rest of them start going, whoa, what's happening? What's he talking about? So yeah, it's a carefully thought-out procedure of creating a responsible kid based on what I think is a strong character. Does that make sense?

GEORGE: A hundred percent. Let's flip it on the lid quickly. Let's say you're not 60 years old and you don't have that life experience in two ways. 

You're either a young instructor and you are improving your craft of being an instructor or you're a school owner that's got younger instructors and you want to put some structures in place to deal with certain situations or teach at this level. What advice would you give in that situation?

SEAN: At this stage we have a lady who would like to do what we do, be full-time martial arts… And maybe full-time, but she's taking her own class. It's gone from 15 students in a class to now she's got 30. And I don't include this with the 250, she's in another town outside of where we are. 

She hasn't got the ability yet to be able to jump on those teachable moments. So my wife goes down there every second week and she delivers those talks. And this girl, this lady who's the teacher, she's listening all the time. So obviously she's a student of ours anyway. She also assists in our classes. So she's privy to these talks all the time. 

So she hears the talks. She's on the receiving end of the talks sometimes. But when she's assisting in a class, she sees me take over and I deliver the patience talk or whatever it might be. She sees how I deal with it. So it's a gradual stepping away process. 

Now she's running her own school, she's been doing it for a year and a half, two years. She's still by her own admittance, not comfortable enough to be able to teach the character development in the way we do it. Anybody can parrot fashion. 

Indomitable spirit means not giving up. What does indomitable spirit mean, kids? They go, not giving up. Say it again, not giving up. Anybody can parrot fashion that. But I don't know, I just, it's fake. So as the dog tells you, it's fake. So I think that it's a gradual stepping away process. It's so important that's the reason why we keep the school small. 

My library behind me is littered with books which are autobiographies that talk about how people got through difficult times. And I think that you need to be able to immerse yourself in your education as a teacher and as a human being so that you can lead other people. Because we're not just leading people to punch and kick and do an armbar. We're leading people to be able to make good decisions under pressure. And that's a life skill which is not to be handled lightly.

GEORGE: A hundred percent. So let me ask you this, Sean. What drives you and is there something about trauma that's triggered this for you that does drive you? Are the two linked or are they separate things?

SEAN: No, they're totally linked, totally linked. What was I listening to today? Tim Ferris as in 4-Hour Work Week Tim Ferris was abused as a child. He said you can look up Tim Ferris and trauma on the internet and you'll read about it. So I'm sure he won't mind me sharing it here. 

The numbers of other elite level athletes or very successful people who have had trauma and have grown as a choice afterwards. They've had to think, what do I make of my trauma? So everybody's had trauma that fills their life. 

I mean I was picked on, I was bullied as a kid and I still remember being beaten up by a group of people and they took turns punching me. I still remember the laughter, I still remember the crack of my head and I still remember them laughing, the girls and guys laughing. Now was I sexually abused? No. Was I tortured? No. But my physical battering that I got, filled my life.

So everybody has trauma that fills their life. My most recent one, which gave me an ability to stand in front of the class and say, I walk our talk. Because they all saw me last year, I had, within a six month period… Did you know about my last year in the hospital?

GEORGE: I do, yeah.

SEAN: Yeah. So within a six month period I had a burst appendix whilst surfing, burst appendix. Then a month later I had a brain bleed. So I had brain surgery and then another month and a half later on for that I had open heart surgery. 

And then early this year, during all those surgeries, they found a grapefruit size growth on my adrenal gland. So they cut in through my back and took out this growth and the whole adrenal gland.

GEORGE: Wow.

SEAN: So all the kids see is Mr. Allen going into hospital, coming out in the hospital coming out. And I told them how I dealt with pain because the burst appendix was the hardest one. That was horrific. 

The brain surgery was difficult, the open heart surgery was difficult, but you get good at breathing through pain. And so I said, all I did because they all wanted to find out how's Mr. Allen? He's in hospital, he's been in an ambulance to Royal Perth, next thing you know is at another hospital and I've got this huge zipper scar down my chest again. 

So I told him, I said, you've got to take yourself to a happy place and you've got to concentrate on your breathing because that's the only thing you can take with you. You might not have your teddy bear kids, but you'll have your breathing and your ability to be able to focus and bypass that negative voice in your head.

So it's because of difficult situations that I've been in that I can stand in front of them and go, I know this works. For example, but it doesn't have to be me. In two weeks, two and a half weeks' time, I've got Danny Green coming into my martial arts school. 

Now for people in America, if you look up Danny Green and boxing, he's a three-time world champ in traditional western boxing. Knocked out Roy Jones Jr. which is one of his claims to fame. But Danny Green, a legitimate world champ in boxing, happens to live down here. Move to Margaret River because he's a surfer. 

I said, can you come down and talk to the kids about how to handle trauma, how to be able to stay focused on your goals when you feel everyone else is against you, how can you get through anything difficult, how can you control a mindset so it's positive? He fought Markus Bayer in Germany. He flew to Germany to fight the German world champion.

Can you imagine a crowd full of Germans who want to see blood and it's not their guys, it's your blood. And heed up to that. Now, he's got stories as a result of that. And I've talked to him and I said, our teen boys need to hear it from someone else apart from me. 

So I think that the parents will appreciate the fact that they're doing a difficult job in this day and age. It takes a village to raise a child and a coach is a tremendously powerful and formidable force in the life of a young boy or girl or even young man. Because say if I've got a 30 year old young bloke, who's juggling, his wife's pregnant and he's taking care of one kid and she's pregnant with a second. 

I go, I remember that. I totally remember that. And you just gotta get through it mate. I know what it's like to have a son looking you in the face and saying, you're not the boss of me, a 14-year-old son. Whereas six years before when he was eight years of age, I love you dad. 

You are the best dead in the world. And then at 14 and a few short years, he goes, you're not the boss of me. You can't tell me what to do.  And I'm thinking, I brought you into this world I could take you out. But I've got no answers for some of these things. 

The mothers I've had every year I have mothers tear up in front of me. What happened to my little boy? He used to love me so much and now he doesn't want to talk to me. I go, I totally get it. Just be there for him. And I tell them my story of my son and what have you. 

So life is about gradually having a series of experiences and growing from those experiences. And looking behind you and as people have their experiences, then you can help them. You say, look, I might not have ever… I don't know what it's like to give birth to a child, I have no clue, but this is what I've done and you support them.

GEORGE: Love it.

SEAN: So I think, yeah, your life experience is very important. I was at a seminar years ago and it was a business seminar and the person who was running the seminar said, “If you have a question, you put your hand up and we'll say, yes you and you stand up, you tell us your name, tell us how old you are and what you do for a living.” 

And at one stage this girl put her hand up and he said yes. And she said, my name's Sally, I'm 27 and I'm a life coach. And then she started her question and the guy next to me lent over and said, at 27 years of age, what would she know about life? He was half right and half wrong. 

There's not much she can teach a 60 year old, but can she teach other 27 year olds and other 20 year olds and other kids about life? Yeah, she probably can. I think that as long as we have dealt with some difficulties in our life, as long as you have drawn a plan to handle those difficulties, you can stand in front of people and say, this plan works. And I think that's important.

GEORGE: Love that.

SEAN: First time, I've had heart surgery twice. Once eight years ago and then once again last year. I was really scared the first time. Because they put the incision there and they pull your chest open, your heart is off for about four hours and on a bypass machine. So blood goes out through a machine and comes back again and then they wire your chest shut again. 

And by the way, you're on ice the whole time. And after, so your organs don't start fading or decaying or whatever and then afterwards they heat you back up again. So anyhow, I have this open heart surgery and I'm also a speaker for Beyond Blue, I think you know that.

GEORGE: Yeah.

SEAN: I was asked to do a talk for Beyond Blue, which is an organization that helps to increase awareness and decrease the stigma of depression and anxiety. So I was asked to do it in a retirement village and part of my talk was how I dealt with pain in open heart surgery. And so I'm talking to all these retired people, at that stage I'm about 50 and they're about 70 or 80. And they were wonderful. 

Afterwards there's a line of them, they're all lining up to shake Sean's hand and say thank you young man for coming along. And they said, I really enjoyed your talk about heart surgery. I've had three heart operations and I battled cancer.

And anyway, I just wanted to say I really appreciate it. No, thank you very much. I'm thinking you should be doing the talk and the next person comes up. Oh yes, I've had heart surgery too. 

And so Gerald over there and I'm like, I really am not in a position to be able to talk to these people about how tough I am having dealt with heart surgery. But that's an extreme situation. I think any young instructor who's dealt with difficulty in their life, especially if they've been bullied or been beaten up and then they've done martial arts and now they are confident. 

That's a platform with which they can go, this is how I dealt with it, this works. And as your life turns over, you get better and better at articulating your method when it comes to standing above normal human weaknesses. I'm speaking to a guy in Newcastle upon Tyne, northern England. I spoke to him a week or two ago. 

I don't know, he's 25 or 30 or something and he's all keen and eager. And I saw you, Sean and I just wanted to talk to you. So we organized a little FaceTime thing like you and I are doing now. And we're helping him, yeah. I'm helping you. 

I gave him some advice and I don't know what I would've done without guys like you George as a mentor when I was learning how to market my school. But I remember thinking afterward, sure I can stop him from making some big mistakes, but he's still got to learn the ropes. I can't turn someone with five years of experience into a 40-year veteran. You've got to do the next 35 years. That's why.

GEORGE: And what you've just… A hundred percent, but what you've just done is you've given, we've gone full circle back to how does a young instructor develop that skill. And even without the vast life experience, you've still got experience that took you to being a martial arts instructor and achieving that level of expertise. 

And in that there's going to be experiences that you can pass on to your 10 year old to younger kids or anyone really younger than you, purely based on the level that you're at through your martial arts.

SEAN: Yeah, I think one of the things that fledgling martial arts instructors, young martial arts instructors should do is continue to put themselves on the edge, continue to compete or continue to stress themselves out, put them into positions which are difficult. Some of my colleagues opened up martial arts schools about five or six years after we started martial arts training. Because our system was going through an expansion in those days in the mid eighties. 

And I remember thinking, I want to be a little bit more lethal before I stand up in front of other people. So I kept fighting, I was in the ring fighting full contact. I'd done all tournaments and all that stuff, but that didn't really scare me. But the ring, fighting full contact is a huge thing. I did security at some of the roughest pubs I could find.

And I'm not a violent person, by no means am I a violent person. But I had to be able to find a switch inside me that I could turn on if there was aggression in the air. And that's something that I teach now. 

I know that I don't want to teach a young, gentle young man or boy or girl, I don't want to make them aggressive, but I want to make them assertive. And I tell the parents, I want to give him or her a button that she can push, that only she can push. No one else pushes that button and gets her mad or gets him mad. 

I want to be able to give that kid, your child, your daughter, your son, a button that they're in control of. That they know they can switch on if someone attacks them, is aggressive, is standing over them, you know going, give us your money. So you've got the courage to be able to think now's the time to stand up, look him in the eye, maybe not swear, not drop to their level, but say the answer's no and there's no way you're going to get my money or whatever the story might be. 

And I think that teaching for instance, that skill to be able to say no to unhealthy peer pressure or whatever is far more important as, more important than being able to dodge a right punch. How's this, George? I told you that I've had somewhere between five and 6,000 students since I first started. No one has ever been killed in a violent confrontation. Out of all my students, I would've heard of it. I've lost five to suicide.

GEORGE: Wow.

SEAN: So that tells me that I'm keeping them physically safe, but I'm not keeping them emotionally and mentally safe. So handling demons inside you is probably as if not more important than handling demons on the street.

And once I realized that… One guy did it with his own blue belt that I'd just given him, he'd just done his blue belt grading and it just rocked me. His brother was training with me also and his brother told me, I remember thinking that I've got to become better at equipping people to become emotionally stronger, which then shines the light back on me because I've got to become emotionally stronger. 

I'm six foot one and 90 kilos. I'm not to be sneezed at, but am I emotionally strong? So that made me sort of look back at myself and go, I've got to reinvestigate what real strength is. And it might not be the ability to punch someone in the face. 

It might be the ability to be able to say no to drugs, might be the ability to accept the failure of a marriage and know that it's just one of those things and how you feel today is not how you're going to feel next month. Tomorrow you're going to feel just as bad. 

Next week you're going to feel just as bad. Next month you're going to have an hour where you don't think of it. And then a month after that, you're going to have two or three hours every now and again that you don't think of and you gradually pull up. 

And I had to really get my head around how I create real value in the life of a student and not just an ability to be able to punch and kick because the value of that is minuscule compared to internal peace and happiness.

GEORGE: So good. Sean, I'm really happy we caught up and had this chat again. I think we should have another chat again sometime.

SEAN: Yeah, I was thinking what advice, life advice do I give? Because I'm thinking why am I successful now? I said, I think you should be a student of the martial arts longer. 

And you need to really, like I joined our, you and my original Brazilian Jiu Jitsu instructor, still my Brazilian Jiu Jitsu instructor. I joined Adam Metcalf’s school. I was still running the big school bigger than Adams, but I'd come to Adams during the day because I wanted to get smashed. 

When no one knew me, I'd done 25 years of kickboxing and karate. I was a six degree black belt but you're a white belt and you get your ass handed to you, as you know all the time. And I thought, I don't want to stand up and have all these people calling me these traditional martial arts. Oh, sensei. I think I don't wanna, I'm not going to hide behind anything.

So I think you've got to be a student longer. I think you need to constantly educate yourself. And I think you need to take yourself out of your comfort zone, which is the reason, one of the reasons why I moved down here. Because surfing down here scares the hell out of me. 

I did a breath hold course which trains people to be able to handle large waves of consequence where people died. And my breath hold went from, usually I could hold my breath about a minute, minute and a half. On the first day with the training and the mental pressure they put you under and the mental rules and regulations they had to go through, I went for a three and a half minute breath hold. 

Underwater, not sitting on a couch, but with someone pushing you down underwater. Three and a half minutes, from one and a half to three and a half minutes just with a system of controlling your emotions. And once you've dealt with stepping into the ring, you need to keep finding areas to be able to challenge yourself. And that's the reason why I did the breath hold course and now I help teach it.

GEORGE: I'll chat to you about that because I know the level of Margaret River surf is just at another level. And when I was a kid, we would do that kind of stuff, but it was just young and reckless and we would paddle out into the surf that was just ridiculous. And if I ever thought of the ultimate fear of watching water approach me at a level and feeling that I've got to put myself in a very calm state or I'm going to die.

SEAN: Literally, you'll run out of oxygen.

GEORGE: Yeah.

SEAN: And dealing with that is very important. Like George, the first time in Brazilian Jiu Jitsu, someone squashes you or puts you in a sleeper and cuts off your airway. You tap so quickly, you freak out. 

So you've got to be able to deal with panic. And I think you need to chase adrenaline because we are adrenaline junkies, all martial arts, decent martial arts guys, we're adrenaline junkies. We need to push the limit so that when we come home, come home at night, we can sit in a chair and think I'm happy with my day, I'm happy with my life. 

And I've challenged myself, whether I survived or not, whether I was successful or not, I challenged myself. I had the courage to be able to paddle out into those waves, join that martial arts school, step up, start another university degree, and jam something into my day. And I think that's important that we walk our talk.

GEORGE: Love it. Sean, thanks so much for jumping on. Always great chatting to you. If anybody wanted to reach out to you, say hi or connect with you, how would they go about doing that?

SEAN: If they do a search on Margaret River Martial Arts, and I chose the name for the school because if someone's in Margaret River, they're going to look up Margaret River Martial Arts. So that's the name of the school and then it'll lead you to our website and me, Facebook, Instagram, blah, blah, blah, all that stuff. So do I market via those? 

No, but I post regularly. My thoughts, what we do, what kid has demonstrated the type of attributes that we teach, giving the kids street cred. So they'll see all that kind of stuff. A lot of people, they educate themselves just by looking at what other martial arts schools do to promote themselves. And obviously that's what you do too when you share that type of knowledge.

GEORGE: Awesome. Cool, Sean, thanks so much. I'll speak to you soon. Or I'll see you on the mats or maybe even in the surf.

SEAN: Yeah, there's a seventh Dan coming up to see us in a couple of weeks at Adam School. Coral Belt, Brazilian Jiu Jitsu.

GEORGE: Yes.

SEAN: He's the guy that started off the GF team anyway, so I'm coming up for that. So I'm still coming up to do regular seminars like that which will be cool.

GEORGE: Awesome. Sounds good.

SEAN: Okay, George.

GEORGE: Speak to you soon. Cheers.

SEAN: See you, mate.

 

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134 – Martial Arts Business Events: The Partners Intensive Live 2022 Review

Live martial arts business events are back! Here’s what we covered at our private Partners Intensive members event, and details about the next one.


IN THIS EPISODE:

  • A look at what's included in the 170-page Partners Intensive workbook
  • What’s wrong with most martial arts business events
  • A walkthrough of Ross Cameron’s world-class martial arts facility
  • Nailing your socials with vertical videos
  • Google’s bigger comeback
  • Creating martial arts curriculum using the Curriculum Creator 
  • Getting young instructors to run high-level classes
  • How to Run a 6 Figure Open Day   
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business Podcast. So today I'm going to give you a full review of our most recent martial arts business event, our Partners Intensive, which was a private martial arts business event for our private clients, and our Partners members, and it was held in Brisbane, on July 2022. 

martial arts business events

So I'm going to give you a full review of just what we covered, what we did, and what made the event cool, different, and exciting. And stick around, I will also share with you how to access the recordings of the event and how you can potentially be invited to the next one, or on martialartsmedia.com/134. But let's jump into the details.

All right. So our Partners Intensive, that was it. If you're watching this, I'm holding up a big, thick workbook, 170 pages of strategies, notes, models, and things that we worked through from front to back. Why so many pages? Well, you didn't ask that, but I think I'm just going to tell you, because you think, “170 pages. That sounds like hard work.”

Well, it actually means less work, right? It means that we did the hard work upfront. And in the sessions, our members were able to take notes. The strategies were already done for them. And it was a great way to just really refine things and keep track and walk away with a clear plan.

martial arts business events

So let me start with that. Events. Now, I don't know what type of events you've been to. There are great events, and there are not-so-great events. And then there are events that you think are great events and you feel like it was a great event because it was, but when you look at the content, you kind of walk away with a scatterbrain. You walk away with all these ideas. And you're on this dopamine high, so you feel really good about attending this event. And you've come back with ideas and you think, “Oh, wow, I've got all these things that I've got to do.”

And so you're on this mental high because of the event. But now you get home and now you got to make a plan. Now you got to put this all together. Now you got to make it practical for yourself. And that's hard to do if you don't have a structured strategy and an outline for you to be able to take everything and implement it fast, because, let's face it, information without implementation means squat.

martial arts business events

So you might feel good about the event and you might have gotten a lot of ideas, but if you weren't able to capture it and capture the strategy of how to implement it, it sort of becomes like that whole long to-do list of stuff that just never gets done. And so it doesn't take long, and you look at it, and it probably causes more overwhelm than actual results because you just can't get to the things that were mentioned.

So I'd like to say we go about it a little bit differently. Now, our events are for our private clients. So these are paid for events by us, our members who pay to be in our program, and so we run the events for free for them. We structure it over three days, and we make sure that our members can walk away, get the strategies, but also get the work done and be able to implement. And so that when they get home, they have a clear plan and they know what to do. All right.

Partners Intensive

So I'm going to jump into exactly what we did over three days. So first off, this event was really special because one of our Partner members, Ross Cameron from Fightcross in Albion, Brisbane, created a… When I say world-class, I don't even think it does it justice, but their new gym is a combination of a complete lifestyle center and a gym, martial arts gym.

So what I mean by that, is that I'll just get Ross's permission before sharing it, but I'd love to post it below in this episode. So if you go to martialartsmedia.com/134, there will be, I say, “Will be,” because he'll say, “Yes…” We did a walkthrough of his facilities and we posted this in our private members' group, but I'll share it on this page so that you can get a perspective of actually what this gym is about, and it will really inspire you for whatever it is that you want to add or fine-tune in your facilities.

So it's a complete lifestyle center, meaning you walk in, there's a coffee shop on the side. There's a patisserie where you can pick up pastries and really healthy meals. Then there's a bar. And then you walk upstairs and you walk into Fightcross, which, you got to see the video, right? But it's like wooden panels. It just looks spectacular, the vibe, the feel, the everything.

There's a gym at the back. There are different areas for fitness, fitness classes, and so forth, and then a large mat space at the back and a cage in the corner. When we hosted the event then, this was an event that we probably won't be able to repeat really because, well, we'll need a bigger space next time. Now, Ross's gym is huge, but, obviously, the space where we were able to host a conference can only host so many people.

So it was really great to have that type of experience and be able to host the event at a martial arts gym/lifestyle center of that caliber. It was really good to have all our members get together there. And we were able to do things on the mats as well as in the conference facilities. So really special to have done that. Thanks to Ross Cameron for opening up his facilities for our members. If you're ever in Brisbane, hit him up and go have a look. It's mind-blowing. So, that's the first thing I want to say about it. Just the facilities were, it was just a spectacular environment to be in.

So then we got to work, right? So for three days, we got to work. And let me just cover some of the content that we went through. So first up, we started off with our Progress Snapshot, just all our members looking at things that they have done over the past couple of months and the results that they got. We also had a session called Mimic the Masters, where some of our members shared some things that they were doing well, and then we had a round table discussion about that.

martial arts business events

Then my friend, Pete Tansley, Pete Tansley spoke to us about nailing your socials. So you can follow him on Instagram, Pete Tansley, P-E-T-E, last name T-A-N-S-L-E-Y, all one word. Also, check the show notes, obviously, for a link to that.

So, Pete Tansley spoke to us about nailing your socials. So we were talking about vertical videos, how to get traction on it, how to plan it, and how he creates an astronomical amount of videos. I think he created 30 videos in 17 minutes, something crazy. And he really brought a great diverse flavor and experience to the event.

Now, obviously, our clients are all martial arts school owners. Pete is very well-known in this fitness industry and works with Fitpros. And so he gave his perspective of just building that personal brand and how we could adopt it for martial arts schools. So a really, really valuable session.

Then we jumped into Google. So we had a goal that by the end of the day, our members would have either new Google Ads up and running, for those that didn't have any Google Ads or those that already had Google Ads up and running and had their setup optimized. So if you've listened to my podcast for a little while, you'll know that we focus heavily on Facebook, and that's what we do. We've also started diversifying back to Google. 

And if I say, “Back to Google,” Google is where I learned how online marketing works. That was before the Facebook days. I know I'm giving away my age here. But that's really where I started. I started learning how Google Ads works, and how direct response marketing works via running Google Ads. And the first time I ever worked with martial arts schools, we were running Google Ads, and we got great results from it.

Google is, I don't want to say, making a comeback because it's always been there, but there are a lot of things developing with Google that I'm really excited about. And I feel that if you're not taking advantage of what Google is doing, then you're not running a complete customer journey. So yep, you might have great Facebook ads, but then people search for you and they don't find you.

Now, a lot of people say, “Yes, but when we type in our name or this, people find us.” Yep, that's great, but it's typically only for one keyword. And if you're coming up in the organic search results, it's easy to come up just for your name or something else.

But you've got to remember a few things. Number one, there are about 10 to 15 spots on the Google front page that can be occupied. So the more real estate you own, the better. And you probably won't come up for all the other keywords, all the other terms that people are typing in. And by the way, Google has expanded way beyond just the search mechanism.

So yeah, very excited about that. So the first session we did was hands-on, more about the theory. And then we all pulled up our laptops, and I was able to walk around the room and help everyone get their Google Ads up and running. So, that was great. Cool. So, that was day one.

Partners Intensive

Day two. On day two, we had my friend Costa Prasoulas from Zeus Academy in Sydney. He covered a process that we called the Curriculum Creator, where we went through a strategy of how to extract a curriculum from your mind and structure it in a way that you can build an asset within your curriculum. We went into the real detail about how they go about breaking down a technique, which I found really interesting, breaking it down between not just the actual technique but a whole framework around it, behind the history, the founding fathers, the etiquette, et cetera, et cetera. And so we did.

In the conference room, we went through the whole strategy. Our members were able to, we had a bunch of sticky notes, they were able to write down all the techniques and strategies and be able to map it out on a big board and structure a curriculum.

And then after lunch, we went to the mats. And we went over the various styles as an example. So Costa, with them, they teach Taekwondo, they do Muay Thai, and they do jiu-jitsu and Hapkido. So we went over the different styles and how we could bring this curriculum together and what the crossover was between different techniques so that you get more of a visual experience of how it all fits together.

So, that was day two. A lot of it was martial arts, martial arts training, and curriculum. And then we rounded off, the last session of the day, and this is always a killer, was our Mastermind Session. And the Mastermind Session was just 90 minutes of pure gold. It's also the one session we could not record, because the Mastermind, you got to be in the Mastermind to get the value out of the Mastermind. So mastermind's kind of just a round table, and everybody brings something that they're working on or stuck with, and we use the power of the room that everybody gets clarity on that.

Partners Intensive

That was Saturday. Saturday night, we had some fun. A good night out in Brisbane City, which was great. And then Sunday, we had an epic day. Sunday morning, we had Brett Fenton. Now, Brett and I created a program way back, and I'll link to it in this episode, called The Instructor Team Blueprint. So I might butcher the numbers a little bit here, but Brett runs about, I think it's 74 classes per week, and he only teaches 6 of them. So he's really empowered his entire instructor team to run the classes, with complete autonomy.

And so we wanted to do an add-on of the course, Instructor Team Blueprint, and we covered a session, Young Instructors: High-Level Classes. And we did a video breakdown of how his instructors go to work, and how they run the classes. A really, really valuable session.

Partners Intensive

Then we jumped into The 6 Figure Open Day™. And so Cheyne McMahon, one of our top members, did a session on what they've been doing to run a 6 Figure Open Day. In the most recent one, I think they got 89 signups on their Open Day. If you're in the States, you might refer to it as an Open House, States or Canada. The same thing, we just call it an Open Day. And we went through the whole process. This was a really heavy session with just strategies, how we go about promoting it in Facebook groups, just community groups, which is really gold, how we go about running the Facebook ads, and how we structure the ads.

The real gold is how to sign people up before the Open Day, from the Open Day, and after the Open Day. And the beauty of it is the whole Open Day runs in 90 minutes flat. Yeah, that was a really good session on how to get local communities involved, how to get food trucks involved, how to get local radio involved, etc., etc., etc. Last but not least, we ran a session to map out a 6-week plan, so like a 6-week cycle. And so all our members were able to take all the notes, everything that they covered, and map it out into a plan to execute over the next 6 weeks. That was our event.

Partners Intensive

Now, if you would like to join us for our next event and come as my guest to our Partners Intensive, at the time that I'm recording this, we are planning to host the next one somewhere in North America. That's all I can say right now. We also run these online throughout the year. Now, if you'd like to join us for our next Partners Intensive, then I'd like to invite you to come as my guest. Now, the way you can do that is on this page where we host this podcast, martialartsmedia.com/134, the numbers one, three, and four, go to that page, and there's a button where you can download the transcript.

And on the next page, you'll find a little calendar where you can book a time to chat with me. It's 10-15 minutes. The purpose of the call is really a quick marketing brainstorm to see how we can potentially help you. And we can chat about whether you would be a fit to attend our next event or not. It's not a sales call. It's really just a chat, a low-key chat, between a little bit about marketing, what you're doing, and to figure out if you would be a fit for our next event. Go to that, book a call. Otherwise, if you don't want to book a call, just send me an email. Go to your email client and just email me at george@martialartsmedia.com. Send me an email, just with the subject line, “Event,” and we can chat via that.

Partners Intensive

And if you do want to get access to the recordings of the event, all the content that we create is always recorded. We had a video crew that recorded all three days. That is currently being edited and uploaded into our members' portal for our Partner members. So for that, same strategy, same way to get in touch with me, send me an email or just go to martialartsmedia.com/134, download the PDF transcript for this episode. And on the next page, book a call with me, and we can have a chat about whether that would be suitable for you or not.

That's it. I hope this was useful. I hope you got a few things out of it. Before I wrap it up, I really want to say this, and I should have said this in the beginning, it's been a rough couple of years, right? It's been a rough couple of years with events and doing everything online. And I think people like myself are probably way more ready to live in this online world because I've been living in this online world for way prior to COVID. So it was just business as usual for me, but I know it was a lot to adapt for a lot of people. But there's one thing that just can't be beaten and that is face-to-face human interaction. You can watch content online and you can sit and watch an event online, but come on, you know what it's like.

Partners Intensive

When you're in the same environment where you can still be distracted, where your phone can ring, where somebody could walk in, you still don't have that uninterrupted time to focus. And events are not just about the content. It's really about the people that you meet and the conversations that you have in between. So, yep. You got to book the flight. You got to clear your diary. You got to have the conversation with your wife to look after the kids, unless, of course, you bring them along and they can have a bit of a break and you tag a holiday onto the back of it.

Hey, we work a lot and do a lot for our members, and our students. Why not use the business and claim a good holiday on tax as well? Use the business to your advantage. But at the end of the day, right, and I'm preaching to the choir, and you've probably been to a lot of events and you agree with me on this 100%, but nothing beats going to live events and meeting people and having those conversations in between the sessions, and that's really where the magic is.

So anyway, get in touch with me if you want to join us for our next event. And thanks for listening, thanks for watching. I'll see you in the next episode. Cheers.

 

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133 – Should You Have Prices Listed On Your Martial Arts Website? (Round 2)

Here’s my attempt to end the age-old debate about the pros and cons of having your club fees listed on your martial arts website.


IN THIS EPISODE:

  • The honesty vs dishonesty debate about prices on martial arts websites
  • The pros and cons of listing prices on your martial arts website
  • Getting the best results from your martial arts website
  • How an irresistible martial arts offer boosts your conversions
  • When is it actually a good idea to list prices on your martial arts website?
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business Podcast. Today, I'm going to revise one of my first podcast episodes discussing, should you have your prices listed on your martial arts website? 

Should you have your club fees listed? If you don't, what should you have listed? And if you do, how does that impact your sales and your conversions? And if you don't, are you just hiding stuff and being all weird? 

All right. Let's dive in. Make sure you stick to the end, and I'll share with you a cool resource that you can have on your website that boosts your conversions and helps you sign up more students. All right. Let's dive in.

Having your prices listed on your martial arts website, should you do it or shouldn't you do it? I see this topic come up often, and I just dug through the archives of the Martial Arts Media™ Business Podcast, and I actually covered this on episode number four, my fourth podcast. It was 2016. And I wanted to have a look if my stance has changed on it. And I could say, “No, it hasn't,” but I want to give some context to what that stance was and where the exceptions to the rules are.

First up, short answer, is it a good idea to have your prices listed on your website? No, it's not a good idea. Now, what I've been noticing over the years is people get really weird when you say that. People go the whole honesty and dishonesty route. 

People get really angry about this, that if you don't put your prices on your website, you're hiding stuff, and you're not being ethical, and you're being sleazy. And it gets really nasty, which I find really odd and weird. 

I want to explain the psychology of why it's actually not a good idea to have your prices listed on your website, and it's actually the reverse. If you don't have your prices on your website, you are serving your potential prospects way better. You are able to establish way more value around what it is that you provide.

Let's dive into a few scenarios. As a recap of what is discussed in episode four, in the younger version, I had no beard and maybe the camera's a bit better. Hopefully, I've got this podcast thing a bit smoother, more relaxed, and better after a couple of years down. 

All right, let's just cover one scenario. You've got a mom sitting in front of her computer. She's thinking about enrolling her child in martial arts. In context, she's never done martial arts before, she doesn't understand it, somebody might have told her it's a good idea, somebody might have mentioned it and said, “The benefits are X, Y, Z,” or she's done some Googling and researching, or maybe she's got a child that's being bullied. She's kind of figured out that martial arts could be a good thing for her child, but she knows nothing about it.

All right. She knows nothing about it, so she starts searching and she finds a couple of websites. Maybe she finds you and she finds another school. You know the other school, you know that you provide a way better service, provide a way better martial arts than the other school does, and this person is searching and all that they can compare with is price. Right?

Because let's face it, no matter how good your website copy is and whether you've done a really good job of conveying what your message is, your values, et cetera, when somebody doesn't know what they're looking for, there's one thing that they do understand and that's dollars.

So, they're going to revert to the dollars and think, “Well, if that club's this and that club's this, well, martial arts is martial arts. They don't know any better.” Potentially they're going to go for the cheaper option. Right? Because there's no value attached to this figure. The price of a martial arts class, how do you justify that? 

So, because your price was listed on your website, you might have missed the chance to have the actual conversation with that person, because they just looked at it, and said, “Well, it was expensive. That's not what I want to pay.” And rightfully so. They don't want to pay that because they don't have any value attached to that price. They just see a price and a number, and they think they don't want to spend it.

Now, what if that person sat in front of you, and you showed them around your school, and you showed them the impact that you have on your students, and the value that they get, and your environment, and the club, and the quality, and the level of the instructors, and they got to experience that. Would they change their mind on the pricing? If they see, “well, this club is much cheaper, but you provide all this service.” 

Would they have gone with you? Probably, yes. Right? Because they got to experience the surrounding, but also they got the opportunity to build a relationship with you. Right? So, this is where it's way better to not have a price on your website because the price is not what should be discussed.

Let's face it, the cost of martial arts classes, people could say it's expensive, but compared to what? Because people pay way more for a car or way more on a night out. People spend so much more money on things compared to martial arts. So, saying it's expensive is, well, against what? Because they're spending more money on other things. You have got to think of the value that you can attach to your martial arts classes.

So, what do you have instead? Well, you should be looking at, well, where can you have a conversation? Where can you have a conversation with your prospect? So, your website should rather be optimized for conversions and conversations. Can they make an online inquiry, enter their name, detail, number, and email, and inquire online? Or maybe you have a chat icon on your website. Or your number is visible and they can contact you directly, or you can have an irresistible offer. 

What is an irresistible offer? You can download it on this page. Martialartsmedia.com/133, the number 133, and you can download our template, irresistible martial arts offer, the PDF worksheet, and we'll give you all the options of which numbers to use and how you can create an irresistible offer to promote your martial arts school.

Now, why would you want an irresistible offer instead of your club fees? Because the person that is just looking at the martial arts school, and they've never done martial arts before, and they might be nervous to give it a shot, but if they see an offer that’s irresistible, and there's value in it, and it feels risk-free because remember, this person is not… they're not sold on martial arts, potentially. Very few would be. Right? But more than likely, they would not be sold on martial arts hook, line, and sinker, so they're probably going to be hesitant. Right? 

So, we want to give them something that's of value, that they can try out, and what do we know? We know that if they try it out, and they're going to walk in, and they're going to experience it, then yeah, that person that was skeptical or was looking, has now completely changed to a person that's engaged and sold on the idea of martial arts, almost all martial arts school owners will tell me we've got no problem signing people up once they're through the door. Right? Because that's where the experience changes. 

So, why would you want to put obstacles in the way of them getting through the door? Makes sense. Right? I hope it does.

Now again, I've seen people get a bit weird about this. And I've seen well-respected martial arts school owners and coaches get really weird and hung up about this. Maybe because they were annoyed with a certain group that maybe appeared like they were unethical and spammy and they promoted not having prices on the website, and then they just deemed the idea as how those people approach the business world. And I can understand that. 

But what's important is to just take a step back and think, “Well, if I'm trying to serve my potential students the best, and I know I provide the best service, and the best martial arts, and create the biggest impact on my students, then I've got to do everything humanly possible to make sure that happens,” and that you can sign them up and change their lives, because you're really doing them a disservice if you don't sign them up. It's really in their best interest.

Now, what I didn't cover the first time I covered this topic was exceptions to the rule. Where would it maybe be a good idea to have your prices listed on your website? I want to be funny, but it's probably not funny. I say this tongue in cheek and not. You hate money. You think everybody is a McDojo that is more successful than you and charges more money than you, has more students than you, and you don't want to attract any more students. Right. Maybe true. Maybe not. Let's just take that for a grain of salt.

But here's a real exception to the rule. Right? A real exception to the rule is your brand exceeds the availability of students that you have. You have a huge reputation in the industry and people that… maybe it's an MMA or jiu-jitsu, or you are just seen as a professional martial artist that people typically follow and want to train with. So, your brand and reputation way exceeds the market demand. And you want to let people know that you are the premium martial arts school, and this is what you pay and you don't want time wasted. Now, just be careful about this. 

You obviously got to be in demand to be able to repel the people that you don't want to train with you, and we've got a few clients like that, where the leads are just so many that we structure our irresistible offer in a way that is a few hundred dollars extra, that the average inquiry will probably look at it and say, “No, that's not for me.” It does repel people, and they don't take up the offer. 

So, number one, your demand exceeds your supply. You've got leads coming in, everyone wants to train with you, and you put your price at a premium and you want people to know that. Or you are super famous and you are well known and respected in the space, and you want people to know that you are the premium provider. 

And then number three, you have a martial arts school at a holiday destination or place where people visit often and maybe they just come for two weeks or three weeks, and you've got packages available where people can train. Then that'll be a good idea to have your price listed on your website because then people know when they travel, what is available, and what they can do. Other than that, I still stand by episode number four, the best idea to not have your prices on your website.

What to do next? Well, if you want to know what you can put on your website, the one thing that makes or breaks in the conversation is the irresistible martial arts offer. Now, obviously, there are a few more components. Right? But if somebody has been looking around, and they're comparing clubs, and they're looking around and they get to your website and you provide an irresistible offer that feels like the risk is on you as the martial arts school owner and not on them, it feels like they can try it out. 

We know we don't want them to try it out, but we want to remove the risk of them trying it out. Then head over to this podcast page, martialartsmedia.com/133, and download the irresistible martial arts offer worksheet. And that'll get you started.

Anyway, thanks again for watching. Do go check out episode number four, just for its good value, and just for a laugh, a laugh just because it's super old and probably good to know that I haven't changed my stance on any of the things I discussed a good five years ago. Anyway, thanks again for watching. Thanks for listening. I'll see you in the next episode. Cheers.

 

Here are 3 ways we can help scale your school right now.

1. Download the Martial Arts Media™ Mobile App.

It's our new private community app exclusive for martial arts school owners, with top courses, online events, and free resources to help grow your business.  Click here to download it for iPhone or Android (any other device).

2. Join the Martial Arts Media™ Academy Membership and become a Case Study.

I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here

3. Work With Me and My Team Privately.

If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here

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132 – Pros And Cons Of Hiring A Martial Arts Digital Agency

Many martial arts school owners long for a martial arts digital agency that delivers new students on demand without having to lift a finger. But Beware! This pipedream could cost you your business. Here’s the pitfalls to avoid and what to do instead. 


IN THIS EPISODE:

  • Pitfalls to avoid when working with a martial arts marketing agency
  • Who owns your digital assets?
  • Local digital marketing agency: Do they have proven, irresistible martial arts offers? 
  • What media should you use when running Facebook or Google ads?
  • Why most martial arts schools don't need a marketing agency
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business podcast. In this episode, I'm going to be talking about digital marketing agencies for martial arts schools. Martial arts, marketing agencies, however, you want to word that.

Do you need one? Do you need to hire an agency? And if you do, what are the pitfalls to avoid? What should you be avoiding? What questions should you be asking? What should you be looking out for? All are covered in this episode.

Make sure you stick around to the end and I'll share with you how you can download an actual checklist with everything discussed, all the questions to ask, pitfalls to avoid and so forth. All right, let's jump in.

All right. So let's talk about digital marketing agencies and do you actually need to hire one? I've got to start this one with a short story, and the story actually involves how I, one time, lost a valued podcast listener by my actions and I don't regret it. I've got to share the story. I've probably shared this in a previous podcast, but I think it's relevant if you haven't heard it. It's a relevant story for what we are talking about today.

All right. A couple of years ago, a podcast listener reached out to me and said, “Hey, George, love the podcast. Got a quick question. Which channels are the best for advertising a martial arts school? Is it Facebook or is it Google? Facebook ads or Google ads?”

And I replied, “Good question. It depends on a few factors, which it does. Facebook strategy works like this. Google strategy works like this. If I was doing this myself and trying it, this is the one that I would go for, which was Facebook in this case.”

I said, “Curious, just why are you asking?” And he replied and said, “Thanks for the information, but I'm actually starting a digital marketing agency for martial arts schools and I just wanted to know which channel works best.” And that got me fired up a bit. I said, “Hang on. You're opening a marketing agency and you are asking me which platform to advertise on. How are you going to actually take people's hard-earned money and run ads for them if you've never done it yourself?”

And then his response fired me up even more. And he said, “Oh, that's okay. I'm just going to hire someone offshore to do it for me and run the agency that way.” And that made me boil over.

And I can't recall the exact reply that I messaged back, but I said, “Look, the world does not work like that and you cannot take people's hard-earned money and charge them and think some magical person offshore is just going to know what to do.” Now, there is a way to use an offshore person, and I might share this in this episode, but that's definitely not the way to go about it.

And so I wanted to start that with caution because, well, as a warning, really, if someone is not charging you a premium fee to run ads, which is quite a hard thing to do, they're probably not going to do a very good job.

Now, I must admit the industry's come a long way and I've been doing this for a long time. Facebook wasn't around when I started digital marketing. I started by hard trial and error, wasting a lot of money. It was way harder to run ads back in the day than it is now. So things have evolved. The industry has evolved and agencies have also evolved, but there are a few pet peeves and pitfalls you got to watch out for.

Pet peeves I have about agencies and pitfalls that you should watch out for, and there's this dream scenario for martial arts school I know is you could just do what you love. You could just do the teaching. You could just show up. There are always students and you just do what you love.

That is the dream scenario and you could definitely achieve that, but is an agency always the answer to do that? And I'm going to say no because I've played on both sides of the coin. This is purely from my experience. I want to give props to really good agencies that are out there and that have really evolved in the martial arts space, but I still want to approach this with a word of caution because I've seen the pitfalls and I've seen how things adapt. At the end of the day, you as the martial arts school owner are worse off.

Another just trip down in history, memory lane. So the way I got started in this industry before I started our Partners group, where we helped martial arts school on a scale worth marketing and attracting the right students, increasing sign-ups and retaining more members, we were an agency and I started my agency with this dream idea. If we could just do everything for martial arts school owners, they would be better off and I really believed that. 

And I really wanted to create something magical for school owners in that way, but as we ran it and as we had clients do this, I felt that every time things didn't go right, or worst case, we parted ways with a client, the client is always worse off. The client is always worse off running by just throwing their entire energy and faith into a marketing agency to deliver leads for them every month and month-end.

When you part ways, you're always worse off because now you're left with nothing. You've got nothing. And so again, you're looking for this magical agency to do everything for you, and that was always a big concern for me is when somebody is doing the lifeblood of your business and they are responsible for it, and they're always doing it.

What if that service is not what it is a month later, or they grow too big, and now the service starts to deteriorate and they're not on top of the strategy and they need to scale, so they need to get on more clients and they need to hire more staff. And now the person that you hired, isn't even touching your account anymore and your costs are going through the roof.

So for you to be better off, I'm going to go through a couple of things that you should be watching out for, pitfalls to avoid, and things to consider when you are hiring an agency.

By the way, if you're listening to us or wherever you're watching us, go to martialartsmedia.com/132, that's the numbers one, three, two. I'll have a checklist where you can download all these questions and that you've got just a guide for the right questions to ask if you're ever going to hire an agency.

All right, here we go. First up, let's just start with a few pitfalls. Who keeps the data? Number one, if they're going to run your ads, who keeps the data, and this goes hand in hand with, are you going to be better off? Meaning if somebody comes and they're running the ads for you, then who keeps the data? Are they hanging onto the data or will you actually get the data?

Meaning if you ever left the agency, are you going to be better off or are you going to be back to square one, back to where you were before you started with the agency and you've got no way to generate more leads? So you've learned nothing. You've gathered nothing. You've gained nothing other than, of course, the leads that you got. But when you leave the agency, you're back to square one.

And so with that, the follow-up question to ask on that, whose ad account do they run the ads from? Is it your ad account or is it an account that they have and they just run your page through that? Because if they're doing that, that means they are keeping all the data. I had a local company here that I helped out in Perth, Australia, just another nightmare story from an agency.

They had developed a website for this martial arts school and they were running the Google ads and they never handed over admin access. So they'd spend five to $10,000 on this website with combined services. Well, mainly for the website and they didn't get handed over the admin access to the website and they didn't want to hand it over when they moved. So they made it super uncomfortable for them.

So they'd paid for something that they had no ownership rights to because they had no login details to the hosting company or the website company, and I was just shocked that any company would hold a business hostage like that.

And that's the first time I'd seen that unethicalness in an industry. And I picked a big fight with them and called them for what it is because they knew what they were doing was unethical. After a long fight, they handed it over, but it really opened my eyes to realize that hang on, when agencies are trying to scale, they take shortcuts.

And so they'll take your money and they won't set up an account for you in your name. They'll run it on their account, which means they always keep the data and they hang onto all the assets. A big thing that you've got to watch out for. Which accounts are they running it from? And are you going to be better off when you leave?

All right, let's go to the next step. What type of offer are they running? Now, if you are running a niche agency that's in the martial arts space, hopefully, they've tested some offers. But if you go looking for the local agency, the problem that you're going to find with the local agency is they probably have not fine-tuned the right offer for a martial arts school.

So they don't know what strategy works and that is something that takes experience and it takes a lot of testing. And so if you are the guinea pig and you are the first guy that they're testing, they're not going to know if it's going to be a free trial, a paid trial.

They're not going to know which wording to use, which copy. They might be as experienced as they are, but they are used to running ads for corporate-type companies. And so they've got this corporate type strategy, which means the strategy they're going to use for you is going to cost you a lot, and it's going to take a long time for you to get results.

How much experience does that company actually have with martial arts schools? Are they going to get you the results that you want or are you going to have to burn through a lot of money before they get to a result? All right.

So let's talk about strategy. What strategy are they using to generate leads? And are they on top of these strategies? So here's something that's happening in the digital space right now. At the time we're recording this 2022, there's been a lot of shifts and things happening on platforms.

Facebook has still been the dominant ad platform. There are emerging platforms, more Instagram, which is under the Facebook umbrella. TikTok is doing a lot of things. So are YouTube ads. So there are a lot of things happening, but is the strategy that you are using going to work now and in the long run, or are they hanging onto an old strategy, which means it doesn't really work that much on the platform anymore.

And so you're spending way too much money to generate leads. So now you've got this massive fee for the agency and your ad costs are way higher because they are doing the wrong strategy to get you the result.

Now, maybe you don't have to touch it and that's okay, but you're burning through a lot of cash and way too much cash for something that could be actually done if it was really, really simple, because I'll go through quickly, something that we do with our martial arts school clients. We work on getting the offer right. We spend a lot of time on this.

We've helped our school-owner clients generate way more than 7,000 paid trials through our process. So it's something that we've refined and tested, so we know it works in different styles for karate, four TaeKwonDo, for jiu-jitsu. We've played around with various offers in all styles and modified it.

We know what offer works best for which style and which offer works best in a scenario. So how are you going to sign people up afterwards? Is it going to be a free trial or you're going to run a paid trial and then sign people up? What's your sales process going to be because it's all got to be congruent. Your front-end offers really got to be congruent with your sales process on the back end.

And so if an agency doesn't know that flow that works, number one, and that compliments your strengths, well, there's going to be things that break in between. That's a big thing to consider.

First up, we look at how we craft the irresistible offer? Now, you can run a bad ad with a good offer and get great results, but you can't run a great ad with a bad offer. So we know that if we craft the perfect offer for our clients, they're going to get results. And then we go through the process of how to run an ad that gets results. And how do you go by testing and refining the process so that you'll get the best results from your ads? And it's a really simple process and formula.

And then after that is, well, how do you do the follow-up? How do you follow people up and how do you use a strategy that is congruent with how the platforms work right now? Because as we speak right now on Facebook, for example, if you are sending people away from Facebook, meaning they got to click on a website link or go to a page, that's great, but Facebook doesn't want you to leave Facebook.

Your strategy to optimize for people clicking away from Facebook is way more expensive than if you had the conversation within Facebook. Got to admit, this was a hard pill for me to swallow because I'm used to being the website guy and developing landing pages.

And so it took a lot of adjusting for my mindset first up to adapt to that, but there's a simple strategy like we use our Messenger signup method where you can follow up with people within Facebook and your conversion rate is way much higher and your cost per lead is way, way less. What is the strategy that your agency's taking, and is that congruent with how things work today?

All right, let's look at another thing. Media. Okay. Media means videos or photos, for example. What are they going to use, and have they tested it? If they're going to recommend the video, well, there's a whole list of boxes to tick with the video.

Now, generally speaking, people say video is better on social media. It is, but generally speaking, not on ads. Video for the most part is not better on ads. And look, there's an exception to the rule and I'm generally speaking, generally.

If people think video is better, then everybody says, “Hey, let's go do video.” Well, can you craft a good video? And that doesn't mean a video that's got a logo circling for 10 seconds, where by that time everybody's left or it's a video that the videographer student, maybe someone that's got great intentions and they're a student with you and they created for you, but have they crafted a video that conveys a structured sales message and gets people to take action?

That is a whole different ball game. So just because you can edit on video software does not mean you can create a video that's going to drive a conversion. Completely different thing.

What media should you use and how are they going to go about that? Now, they might say, “Well, we've tested these stock images,” and that's great. Now, I've got a bit of a pet peeve with stock images because again, it's not congruent and it looks fake. People can see what is fake and what is real.

And here's the thing, they've probably seen everybody else use the same images in your area as well. Do stock images work? Again, an exception to the rule, but do you really want to portray a fake image about what it is that you offer and then people arrive at your school and there's a complete disconnect about there's no congruence with what they saw and what they're getting at your school.

What images are they going to use and what are they going to recommend? So they're probably going to say, “Look, use these stock images.” All right. Maybe it works. Maybe it doesn't, but in the long run, it's going to tarnish your reputation, and it's going to do damage to your brand at the end of the day.

We got a strategy we followed. We did a course with Francine Schaepper. We did The Smartphone Photography Masterclass, and in that, we cover the process of how do you take the photos? And it's not rocket science. It's the kind of thing that when you learn it, you know it and you know what to look for. 

And there's a whole bunch of things that go into that, but it's something that you got to know. And if you don't know it, then you, depending on this agency, deliver all these results for you, but what are they going to use to get the message out and is it going to be congruent with your brand?

So we teach our clients just the basics, what to look for, what type of photos should you be taking, and how many people should be in the photos. Smiling faces is always a plus and go about the testing and then roll the ad out and just do the testing. So it's really a simple process to follow if you know what to do.

And so that for me begs the question, do you actually need an agency? Now, what I'm not saying is you have to be running the ads and be hands-on all your life in marketing. But the danger is, if you give your lifeblood over to a marketing company, you have to hope that they're around today, in 3 years, in 5 years and 10 years. So you've not only got to hope that they're a good marketer, but you've got to hope that they're a good business owner and know how to run an agency.

In the agency world, there used to be this thing of there's a breakpoint at, I think, it's 20 clients, that when you've got 20 clients and 20 ad accounts to run, the agency owner typically breaks because they just got to keep employing staff and keep employing staff, unless they're just doing a cookie-cutter approach and doing the same thing for everyone. In our experience, that is not a good strategy to go by.

One of our frequent guests, Kevin Blundell, we were chatting about running ads way back. And we were looking at ad accounts from two different locations and we were running the same offer in two different locations, with the same strategy. One went through the roof and the other one crickets. And so when somebody takes a blanket approach and doesn't assess things specifically for your location, again, you're going to spend way more to get the results and probably it's going to be costly.

And then the danger is, let's say they did deliver. So let's say you got the guy and he was a great marketer. He's a great marketer. So he is a great marketer and he's getting the results, but now he hits that benchmark. Well, he's got 20 clients plus. Now, he's got a scale. And so now employs the staff member to run it, and the staff member still needs to learn the strategy and experiment. And the person that you hired gets more and more detached from the actual process and your ads start to decline and decline and decline and decline and decline.

And so here you are, and you're like, well, this isn't working anymore and you don't know what to do because you are disconnected from the strategy. You don't know the offers, you don't know what works, and you don't have access to the data.

And so you decide, all right, well, I'm going to do the next thing and look for another agency to run this, and here you go back on the train. The lifeblood of your business is always dependent on somebody else looking after it, and you just have to have the hope strategy. You hope and pray that they deliver for a long time.

And so when it comes to the way we go about it, we know that most school owners don't need an agency. Number one, you can save a lot of money doing it yourself, but the other thing is you get an insight about your business that you will not get when you work through an agency because you know what offers work, you know what people respond to, and that is something that you don't just do in your ads, but now you start duplicating that across the board with internal marketing and running flyer campaigns or internal flyers or other advertising platforms that you want to work on.

So you've got the insight and you know what people respond to because you've got a hands-on overview. Now, does that mean you've got to always be hands-on? Definitely not. But if you've got the strategy and you know how this works, then finding the hands to do that is really easy.

We've got a few school owner clients that we work with that are growing the family business and they've either got their kids that are taking over the business, or they've got other instructors that want to be hands-on in the business.

And so slowly, they're just handing over the reins to them. They keep the data, they keep the strategy and they hang onto it and everything grows within the organization, and that way everybody's hands-on, everyone knows which strategies work, which offers work, and you can get students on-demand without knowing that the livelihood of your business is dependent on X, Y, Z business and you got to hope and pray that they're going to be around in the next five, 10 years.

Anyway, there was a lot more that I wanted to cover. I have spoken about a few of these things before, but I just wanted to give you a good perspective on what to look out for, and what to watch for. Head over to martialartsmedia.com/132, numbers one, three, two, and you can download a resource, just all the questions and all these things that we've just discussed, what to ask, what to look out for, and hope that helps.

Anyway, thanks so much for watching and listening. I'll see you in the next episode. Cheers.

 

Here are 3 ways we can help scale your school right now.

1. Download the Martial Arts Media™ Mobile App.

It's our new private community app exclusive for martial arts school owners, with top courses, online events, and free resources to help grow your business.  Click here to download for iPhone or Android (any other device).

2. Join the Martial Arts Media™ Academy Membership and become a Case Study.

I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here

3. Work With Me and My Team Privately.

If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

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131 – 10 Must Haves For Your Next Martial Arts Location (Plus Downloadable Checklist)

Kevin Blundell goes through 10 essentials from The Location Analyzer Checklist – the must haves for your next profitable martial arts location.


IN THIS EPISODE:

  • Using The Location Analyzer Checklist to pick the perfect martial arts location
  • Putting your passion for martial arts aside for clear business decisions
  • The 3 most important things to consider when choosing your new location
  • Why you should ‘visit for the vibe’ of your chosen location
  • Setting up your school where people live vs where they work
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

We found that the yoga studio was having an open day so we, ironically, had an open day at the same time. And yeah, we got quite a bit of interest from there and students who joined. 

GEORGE: Hey, George here. Welcome to the Martial Arts Media Business podcast. And today, I've got a repeat guest for the fourth time. I think this is a record, Kevin. 

KEVIN: Yeah, I think so, George, and I think it's about our fourth time we've had a chat. 

GEORGE: So just for a recap, way back, this goes a couple of years back, so the first episode was 20 – 100 New Martial Arts Students in 5 Weeks Without Sleazy Selling. We got back together on 115 – The Strategic Mindset Behind Running 23 Successful Martial Arts Schools. And then, 129 – Success By Design – Foundations Required To Setup Your Next Profitable Location. 

So today, we're getting back together and it's a bit of a follow-up from the process of talking about The Next Profitable location. And we were discussing The Next Profitable Location Blueprint. Today, we're going to do a bit of a deep dive. And one question that comes up a lot is, what are the things to look for when you set up your new location? 

And so, in the course that we created, The Next Profitable Location Blueprint, we've got a worksheet that you can download at this episode. So, depending where you're watching or listening, it's at martialartsmedia.com/131, the numbers 131. And it's called The Location Analyzer Checklist. 

We're not going to dive deep into Kevin's story. You're going to have to go through all those podcasts I just mentioned. So, we're going to dive straight into the good stuff. Are you happy with that, Kevin? 

KEVIN: That'd be great, George. 

GEORGE: All right, perfect. So, we've got The Location Analyzer Checklist in front of us, and these are 13 steps altogether, things that you should be checking out for when setting up your next location. And we're just got to go top to bottom. We'll probably have time for about the first 10. 

And we're just going to discuss them and jump straight in. All right. So, Kevin, so Location Analyzer Checklist, if we start from the top. Number one, think with my head and not with my heart. 

KEVIN: People are very passionate about martial arts, that's why we're all in this industry. Sometimes that passion can override some sensible analytic thought processes. So, what we try to do is get our guys to focus on, “Right, think with your head and not with your heart.” 

And what I mean by that is pretty simple, is okay, sure, be passionate about what you want to do. But at the same time, go through a defined checklist. Hence, why we've developed this Analyzer Checklist to enable people to do so. 

GEORGE: Where are areas that you might get… Like, let's say you find this location, are there certain elements where the love and the enthusiasm can take over, and you can step into the wrong environment really quickly? 

KEVIN: Yeah, I've found, and not only within my organization but many people around the world I've discussed this with, that they may get something well within their budgetary range, for example. But later on, they've got to pour so much money into advertising and promotion, it would've been better to have a little bit more expensive rent, but a better location, that's for example. 

They may believe it's ideal to be close to where they live instead of maybe a few kilometers further away or a few miles further away. You've got to really step aside from what suits you the best to what's going to make the business function properly and your school successful. 

GEORGE: All right. Number two, commercial property versus light commercial or industrial. 

KEVIN: Yeah. This is, again, one that you really need to think through thoroughly. Ideally, your location needs to be relatively close to where people reside, not where they work, unless you're going to focus on purely daytime only classes. So commercial property is more like your shopping centers and neighborhood shopping centers. 

Light commercial is a combination of a shop front with a facility out of the back, so more like your retail outlets. And then industrial is purely industrial, where you're in there where there's mechanics, cabinet makers, carpentry, transport hub, all those sorts of things, warehouses. 

So, you need to weigh up what's going to be most appealing to your current and/or potential clients in the new location. 

GEORGE: All right. And not mentioned here, but probably worth adding. You mentioned setting up your location where people live versus not where they work. Do you mind elaborating on that? 

KEVIN: Certainly. Look, people need to come home from their work, and in the city that could be anywhere from a 30 minute to a two-hour drive. And when they're home, if they're going to do an activity, it needs to be in the area that they reside close by. 

So, they can come home, get organized, come and train. And then they're only 10, 15 minutes back to where they reside. As opposed to if it's in where they work, in that area, most people don't live in commercial areas. They reside further out. 

So, it's important to do that demographic analysis before you proceed with even looking for premises, which is another topic. 

GEORGE: Yeah, perfect. All right. So, number three, do my neighbors operate 24 hours a day? Sounds almost obvious, but probably worth investigating, right? 

KEVIN: Yeah, very important. I found an ideal location in a city, and I thought, “This is great.” But then I realized that nobody went home at 4:30 or five o'clock in the afternoon. The business kept going and going.

And I drove there one morning early and they were still going. So, they had three eight-hour shifts, and it was a slight industrial place, and the noise was continuous. Traffic was continuous. And yeah, it was just, unfortunately, not an ideal location. 

So, depending on the nature of the business, George, that's the key thing. But however, importantly, you need to identify, is it going to be operating 24 hours a day? Instead of between 7:30 till 5:30 as most businesses do. 

GEORGE: Are there any businesses that are complete no go, that if they're within close by neighbors that you avoid? 

KEVIN: Yeah, look, if you share a combined, I suppose, car park space, and they're a heavy transport company, and they're coming and going all the time, you've got to think about the safety of your students coming and going. The hours they come and go, it's dark when they leave from training. Is it well-lit? 

Most importantly, which leads into our next point, is it a business that creates a lot of dust, like a tire place or a carpentry shop or metalwork? Is that going to float through and into your beautiful new setup and your mats? 

So, these are pretty much common sense things, but sometimes when you're leading with your heart and not your head, these are overlooked. And it's not until you're entrenched in and embedded in there that you come to the realization that, “Hang on, this is not very… I'm constantly cleaning the mats. I'm constantly cleaning my pro shop, my waiting area, and my office.” 

So just a little bit of research makes a big difference in the end. 

GEORGE: Perfect. And so, we combined number four there, dust in the air being generated by neighbors. And I guess, if you really, just as you emphasized point number one, if your heart's so into this place, it's easy to make that… You're thinking, “Yeah, okay, but we'll be okay.”
KEVIN: Not always. 

GEORGE: Yeah. 

KEVIN: Unfortunately, not always. And if you're locked into a 3×3 lease, which is three years with an option for three years. That's the minimum I suggest also, is three years minimum. That way, you've got a bit of an out in case things don't quite go as well as you anticipated or in that particular area. 

And we need to look at, is the environment great for students and parents? And this is a really big one, is that don't go there during the middle of the day when everything seems to be going along. You need to go there at your ghost timetable time. 

So, you need to set up a timetable that you're going to run in that area, and you need to look at getting to the facility. What's the traffic like in that area? And is it well-lit at nighttime, as I mentioned previously? Is there parking space? Does mum and dad have to walk more than 150 meters? 

It's not suggesting they're lazy, but it becomes… Anything that's a barrier for the students, and the parents especially, you want to make sure they're eliminated. So most importantly, is it safe, well-lit, easy access? 

GEORGE: All right, perfect. And I just want to define the points there. So, number five was, is the environment great for students and parents? With that, number six, enough parking? And number seven, is it safe? 

KEVIN: That's all integrated, but enough parking is probably the key thing before you can even proceed with the location. Because various councils or municipalities have various requirements with parking. And that can be crucial in you even being able to use the facility so you need to investigate that thoroughly.

And enough parking for your students and the parents during your go time, when you're operating it the most. And importantly, ticking off, is it safe? And safety comes in many ways, and that is, do you have to cross three or four high traffic areas? 

Are there big trucks around? Is it well-lit at night? Is there access to public transport if you're in the city, and how far away is that? And is it a safe thoroughfare to that public transport? 

So, these are a lot of things that you need to look deeply into before you make the final decision. 

GEORGE: Okay, number eight, who opens up when we start?

KEVIN: Okay, this is a good point, George. You need to look around what other businesses are either operating or opening at the same time you start. Now, when I say start, I refer to your actual afternoon, evening class times. 

Generally, depending on the area, if you're in a light commercial, most businesses will be closing down. But not only that, some may still be open. So, this can be a little bit of a draw for parents, if they know that not far away, they could do some shopping of some descript whilst their child is participating in a class. 

You just need to go there at the time of your ghost timetable. And basically, just see what happens. 

GEORGE: Yeah, one of my friends here in Perth, they've got a big location in an industrial area. And they've been growing and growing and growing. And they're at this mark of 600, 700 students. And the biggest war that they have right now is council and neighboring businesses that try to do everything to shut them down.

Because they just take up all the parking. He's offered to buy the building next door at way above market value and they just refuse. But I think it's really to consider the capacity of right now as well. 

This is the amount of students we're going to have at this moment. But if we scale to a certain point, what's going to be the complications of that as well? 

KEVIN: Okay, well, yeah, that's a good point. And there are a number of cases where we can't open until 4:30 PM as part of the council approval. Because I went and saw the other businesses and said, “What time do you finish?” And they say, “4:30 to 5:00.” 

I say, “Well, look, we've got people coming in,” and I set down the details of what time we open and shut. And they were quite happy because at 4:30 they were shutting their doors, and we were opening ours. So, it really wasn't taking up that parking space, especially in a big shared area, in your light commercial area. 

It's like a big U shape. And it usually has hundreds of car parks. And yeah, you certainly don't want to be taking that. 

The only guy that was a bit iffy was a pizza guy, takeaway guy. But when I said, “Oh, look, our guys are going to be hungry.” His eyes lit up and so he became a friend. Because I said, “Well, I'm going to be generating new business for you.” 

So, you just need to make sure that you find out who opens up at your start time, that's for sure. 

GEORGE: Perfect. And I think we can sort of add to that, we will share the bonus at the end that elaborates on this, but I think it's worth also considering who your neighbors are. And how can they benefit from you being where you're at?

KEVIN: Well, certainly, I've got plenty of stories about other businesses that are very happy that we're there. They've even decided to keep their business open a little bit longer in the afternoons to enable some of our parents and students, pre-class, to go there. And that's a coffee shop. 

So, there's a whole story in that, but that's one example. There was a retailer down the road, which was sort of like a convenience store and just had a few grocery items. And he said, “Oh, I generally close at 6:00 PM, but now, I'm closing a bit later because you're here. 

Because people are coming down and grabbing some grocery items.” So, you form relationships in your area. 

GEORGE: Excellent. Okay, so number nine. Number nine sort of mergers with number eight, visit at the times when I will be open. 

KEVIN: Yeah, as I've mentioned a couple times now, George, it's really important just to go there, and park across the road or in the car park. And do a bit of work on your laptop or your device. But just keep an eye on who's coming and going and get a bit of an idea. 

And you'll see the car park empty quickly at 4:30 because the staff don't want to be hanging around. Or conversely, if there's another, like a gym in the area, “Wow, it's filling up really quickly at this time,” because people are coming to use the gym when they knock off work. 

So, you just need to just go and see what happens in the area. Also, an important thing is, if you drive into the area, what route can you take, and how long? How heavy is the traffic in the area at that time? Or the distance from public transport? 

One of our Sydney locations is directly across the road from the train station so it's the perfect time. So it just depends on the area. So go there and have a visit. 

GEORGE: Perfect, cool. Number 10, will parents be inconvenienced? 

KEVIN: Yeah, this is a tricky one. And that is, if they do work further away, come back, and they've got to get their kids to class at 4:00 PM or 4:30, you need to be really mindful of what happens in that area. We have a number of locations that have what they call after school care or OOSH or whatever it is, and all those sorts of things. 

So, a lot of the kids go from school to there. But we've managed to liaise with them to get them to drop the kids off. They pick them up from school, they spend an hour at their facility, and then they drop them round in their bus to us. Which is a real win because we netted a lot of children out of that one particular location. 

Because the guy there was, “Oh, well, they're under our care, but we'll drop them off.” And the parents pick them up directly from us at 5:30 or six o'clock when they get home. So that's, again, about forming partnerships and seeing who's in your area. But you got to be mindful of the parents. 

You start your class too early, and both parents work, have they got a carer or a grandparent that can drop the child off? So, we have early and late classes for children to facilitate a better outcome. And that's worked really, really well. 

GEORGE: Perfect. All right. So, I said we were going to stop at 10, but I think we have time to actually just go all the way. Let's do it. Number 11, and this is a big one, internet and mobile reception. 

KEVIN: I found a great location but I just couldn't get phone reception. So, I went and asked a few of the businesses in the area, and they said, “Oh yeah, it's terrible here. The Internet's shocking. 

They reckon they're going to do something,” and all that. And as you know, if you've got a CRM that you have people checking in on, you can't operate your business, unfortunately, unless you've got Internet and mobile reception. You can, but it's a little bit antiquated. 

Plus, you want to provide the service if people want to come in and whilst they're waiting, do homework or study or something. We have study benches at our locations where they can download their information. So, you need to do that. 

You go to, what is it? Speedtest.net, I think it is, or use a mobile app just to see what it is, and go from there. Nowadays, it's not too bad, but four or five years ago, it was a shocker. Some areas just didn't have it. You can have workarounds, of course, but again, the less inconvenience for everyone, parents; students; and staff, the better. 

GEORGE: Yeah, this is… My family always laughs because whenever we go check in at any Airbnb or any hotel, the first thing I do is I pull up the speedtest.net app. And I just check what we got? Or well, in that case, whenever you're at any resort or hotel, the Internet is… Everybody promotes free Wi-Fi, but it never actually really works. 

So, it's always good to get, and most people don't really ask for Wi-Fi anymore because everyone's got enough data on their mobile. But if they're going to be using their mobiles, it's also worth checking to see what type of reception is in that area.

KEVIN: 100%. And just those little things like that, just make a big difference. Again, it's like the dust floating in on the mats. At first, it's okay, then it's manageable, then it's frustrating, and then it's just down right annoying. 

So, you just got to make sure you cover all bases. There's a lot to think about, and that's why we use these really defined checklists, such as this one we're discussing today. 

GEORGE: All right, perfect. So, number 12, and then a bonus. So, number 12, ideal distance to manage from but remotely, minimum 30 minutes away and maximum 60. 

KEVIN: There's a lot of information here. But just an overview for everyone, George, the ideal distance is 30 minutes away from your current location, if you're in a big town or a city. And, or if you're in a country environment, where you have one city and then another one, and you're going there a couple of times a week or you're going to manage it or whatever. 

Or you've got current staff traveling down there, the maximum, you want to be 60 minutes away. But you need to be at least 30 minutes away from your current location. Otherwise, you'll have people scavenging your current location, depending on your arrangement.

So, if it's going to be under license, or if you're going to be an owner, operate in partnership, so you need to look closely at that. So, it works quite well if you own both locations and they're relatively close. And you've got a big dividing thing, like a major highway, and you might only be three or four kilometers away. 

And it might work really well because people never go across the major highway. They do everything on that side. Whereas, in a rural environment, towns are generally 45 minutes apart. 

And as you go further out in the country, that gets further distance apart. But in the city, 30 minutes from your location might only really be six or seven kilometers. But it's far enough away for a new lot of students to come and join there.

GEORGE: Yeah, perfect. So, for that number 12, thanks for the context. In The Next Profitable Location Blueprint course, we've got a module that goes through a bit more in depth of this, called The Location Identifier. All right. 

And then the bonus, are there any businesses that already serve my target audience, gyms, yoga, and so forth? 

KEVIN: This is a really important one. A lot of people get concerned, in the industry, about, “Oh, there's a gym across the road, or there's soccer fields, or there's hockey fields, or netball course,” or whatever. To me, that's great because that means you've got active people in the area where you want to have more of an audience. 

So, if you've got a martial arts' facility, big signage, looks quite clear to see, and you've got netball courts, then adjacent to that is a soccer field, rugby league field, AFL field, or field hockey, that's great. Or if you've got a gym just across the way, yoga studio, Pilates studio.

Now, some of those people may not necessarily want to do martial arts, or want to do it immediately. But they might go, “Hey, this is a great idea for my son or daughter,” or someone they care for. And they may drop them off while they go and do their workout. So, we've got a situation at one of our locations, there's a gym. 

Well, there's actually three gyms within… You can throw a tennis ball. They're very close by. And we're finding a lot of people are starting to make inquiries. 

We've only been there for a little while now. But they're starting to drop their child off and go and do their workout. So, it works really well. 

And in due course, people start doing the martial arts. And then because it's goal-orientated with belts or other mechanisms to measure graduations, you find that they find that a little bit more exciting to do than just going to do yoga or to the gyms, which is great. 

Great facilities in a good location, but it attracts your sort of client. And then it's a case of making sure there's opportunities for them. And also, if the gym's having an open day or whatever, you can jump on the back of that. 

And I talk a lot about that in one of our other topics, and the success riding on the back of someone else's marketing program. It makes a difference. So, we found that the yoga studio was having an open day so we, ironically, had an open day at the same time. 

And yeah, we got quite a bit of interest from there and students who joined. 

GEORGE: Perfect. So, thanks for that, Kevin. So, if you want to download the actual checklist, The Location Analyzer Checklist, you can just go to martialartsmedia.com/131, so numbers 131. And we are running a workshop called The Next Profitable Location Blueprint Workshop. 

There'll be a link on the same page that you can access. And I'd also like to mention that The Next Profitable Location Blueprint course is also now live. And you can access that from this page, or go to thenextprofitablelocationblueprint.com. 

Kevin, thanks so much. Any last words before we head off?

KEVIN: George, yeah, look, I think most people have a conceptual idea of opening another location, or even enhancing their current location. But the tools that we've developed are very useful and are proven and very successful. So, jump on the workshop at least and participate, have a look, and see what you… 

There are some tools in there for you. But the course is very comprehensive and it has really worked well. So hopefully, it'll bring you the same success. 

GEORGE: Yeah, perfect. Awesome. Kevin, thanks so much. And I'll see you on episode number five, I guess. 

KEVIN: Yeah. Sure, George. Thank you very much and much appreciate it.

 

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I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here
3. Work With Me and My Team Privately.
If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here
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130 – How To Attract More Adult Martial Arts Students

If you’re struggling to attract adult martial arts students through your paid ad campaigns, try this instead.


IN THIS EPISODE:

  • Do this before running adult martial arts ad campaigns
  • How to cross-promote martial arts to adults
  • Upsell to students without sleaziness
  • The perfect time to cross-promote to adults
  • Do this if your adult ad campaigns aren't working
  • 9 Conversation starters that lead to more martial arts students
  • And more

*Need help growing your martial arts school? Learn More Here.

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ Business Podcast. In today's episode, we're going to be talking about how to attract more adult students. How to get more adult students on the mats, and what to do if your adult ad campaigns aren't working.

This is a conversation and question that comes up often, and we are going to dive into the details, and I'm going to give you a simple, simple solution on how to do this. You're probably going to kick yourself when you hear it, but it's that simple. But in order to execute the simple strategy, we're going to have to take a bit of a broader approach and give some context about how the whole strategy works and fits together.

Make sure you hang around to the end, and I'll share with you a really cool PDF resource with nine different conversation starter strategies that can elevate this process and get you much better results. All right, let's jump in.

Not sure what this is like for you, but most successful owners that we work with, and the school owners that have got a fair amount of solid student base, don't really struggle to attract the kids. It's more a question of how do we get more adults training and how do we get more adults on the mat? Now, there is the rare case that this is in reverse. Right? Depending on what type of club you run and what type of style you have, what type of style you teach, maybe your focus is 100% adults and not so much kids. There's obviously the rare occasion.

But generally speaking, this is the case. What do you do if you want to attract new adult students? We talk about this in our Partners group often. And typically when we start working with school owners and we start looking at the online process of how we going to attract the right students, increase the signups and retain more members, it's easy to lean towards, the adults is the student base that we need, and so if we want to go run ad campaigns we want to run directly for adults.

Now this could be both good, but also not so good, because if you've never actually run ad campaigns before, running it for adults is way harder. Right? It is way harder to run ad campaigns for adults. If you haven't mastered the process yet, then it would be a bit harder. It's always better to start with what's easier, what works, which is campaigns for the kids, and then graduate yourself up to running ads for adults.

The only reason for this is just getting used to and accustomed to the system. Well, how do we pick the right ads? What is the right media, the right images? How do we split test them? How do we make sure that we pick the right one so that we reduce our cost per lead? And then how does the whole follow up work?

Now, most school owners like yourself don't really have a problem signing people up when they show up and when they're in front of you, but you've still got to get them to show up. Working that whole process of making sure that all the leads that you speak to are actually going to show up, and you can take the whole process from there.

That's probably the first pitfall to watch out for. If you want to jump straight into running ad campaigns for adults, it's totally doable, and our clients do this successfully, but there is a steeper learning curve to really master it and get it nailed down. All right, so that's the first thing.

Let's jump into the solution. Well, where do you start? Well, the good news is if you want to attract more students, and you already have a client base of kids that are training with you, then you already have the perfect pool of prospects waiting for you. Right? And that is obviously the parents. The parents are the people that are paying the fees, and hopefully you've got a fairly good relationship with them and the students are enjoying the training.

If that's the case a cross-promotion is the perfect way to get more adult students on the mats. Where do you do this? Well, there's a good time to make an offer and a great time to make the offer. Good time is to, if you haven't yet, go make the offer right now. I'll give you an idea of how you can do that. The best time to do it is getting your timing right.

I'll tell you a little story. Now, I'm not a big car guy. I love a lot of other things, surfing, drums, jiu jitsu obviously, but I'm not a big, big car guy. I'm more like A to B practical … Where we live, an SUV 4X4 type thing is essential. Not essential, but it's great to have, right, because we've got the space, we've got the beaches and so forth.

Anyway, we were in the market for a new car a couple of years ago, and most people are pretty fearful of walking into a car yard. I love being in sales and marketing situations because I feel there's always room to learn. There's always something that you're going to pick up, some little technique, or in this case, a reminder of something that you might have forgotten about.

In context of this, so anyway, we look at a car, and we purchase a car, and we sit down with the sales rep and we've just bought the car. Now, if you think back to the last time that you bought something significant, something of significance, something that you really wanted or desired, there's some level of emotional high that you feel once you've made that purchase. Right?

There's a bit of a dopamine hit. You feel good. And so, we are sitting there and obviously, we feel good, and the sales rep asked us, “You've got the car. Have you thought about tinting the windows?” I thought, no, probably not. “Are you looking at traveling locally? You might need a tow bar for a trailer or caravan.” I thought, oh yeah, we probably do. “Do you want this? Do you want that? Do you want the roof racks?” Oh yes, of course, I surf. I definitely need the roof rack.

And so goes the upsells. Right? Do you want this insurance that you probably don't need and your other insurance covers it, but this insurance sounds cooler, so do you want to get this one? You know what I mean, right? But it wasn't done in a distasteful way, because it wasn't like it was a … I think internet marketing terms, I think it's called upsell hell.

You just go through all these upsells, and it's ridiculous. But as long as the upsell is actually complimenting the purposes that you just did, it's pretty good. Right? In this case, we've just spent a big chunk of money on a car, and all these little add-ons are really just providing extra value. It feels like a no-brainer.

That begs the question. When is the best time for you to make this offer to parents? Well, it's just when the kids have signed up? One thing probably to consider is, let the sign up process go through first, focus on the one, and it's the old concept. Right? You can't focus on two things at the one time. Focus on the kids. They are there to sign up, and then transition over to the adults.

And just ask the question. Just ask, what about yourself? Have you ever trained in martial arts before? And just open up that topic of conversation. If there's ever going to be a good time to open that topic of conversation, it's going to be in the heat of that moment, right, because they've just signed up their kids. They're probably happy with what they see, what they've experienced, and the kids are happy, and you're probably going to have the kids say, “Yeah, mom. Yeah, dad, how about it?”

That's a quick, just short way of doing it. It's like thinking as well of the McDonald's concept of, would you like fries with that? It's just an add-on to the offer that makes life better for everyone. When do you make an offer? Well, when you've just made one. Now, I want to give you something that can make this a lot simpler.

Another little backstory. One of our top clients, Cheyne McMahon from Australian Karate Academy, when we started working together, he sent me a message on Facebook.

I just got a friend request, and Cheyne sent me a message and he says, “Hey, I just listened to your podcast episode number 44, and I did this thing that you said, and I've just signed up two new students.” I was, “Wow, that's awesome.” Awesome, number one, that he listened to the podcast, but more importantly, number two is he actually took action and implemented the strategy right there and then.

We got talking a little while ago, and talked about these little conversation starters. Right? Because essentially all that you are doing when trying to sell something, is you're actually just trying to start more conversations, because the conversation will lead to the conversion. Right? How do we start more conversations?

In our Partners group, we got working on, well, if that's the case, then how do we just start more successful conversations? How do we get more conversations going? We created a tool and a resource which we call Conversation Carrots. Think of a carrot. It's something that you dangle in front of someone, and it's a way to start conversations.

What we did is, we created nine variations of this. It's really simple. It's just ways to start conversations and move things along. If you have a list of prospects that maybe haven't responded to you in a while, or haven't engaged, this resource will be perfect for that. You can send out an email, and you can just start a conversation, either with directly making an offer, or starting a conversation that's going to lead to the offer.

It's called Conversation Carrots. Depending on if you're watching this video on the website, the button is below. But if you're listening to this on YouTube, or Spotify, or iTunes, or anywhere else, go to martialartsmedia.com/130. That's the number 130, for episode 130. Click on the big button, download the resource, let me know what you think. That's it.

If you've got some great value out of the show, please do me a favor and just hit the share button wherever you got it, or leave us a great review. Always welcome. Always great to hear from any of our listeners, especially if you are implementing anything that we share and get results from that. All right. Thanks so much for listening, watching.

See you in the next episode. Cheers.

 

Here are 3 ways we can help scale your school right now.

1. Download the Martial Arts Media™ Mobile App.
It's our new private community app exclusive for martial arts school owners, with top courses, online events, and free resources to help grow your business.  Click here to download for iPhone or Android (any other device).
2. Join the Martial Arts Media™ Academy Membership and become a Case Study.
I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here
3. Work With Me and My Team Privately.
If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here
Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.
***NEW*** Now available on Spotify! 

129 – Success By Design – Foundations Required To Setup Your Next Profitable Location

Kevin Blundell shares 3 essentials from The Next Profitable Location Blueprint that’s helped them open 20+ successful martial arts locations. 


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IN THIS EPISODE:

  • What’s the population needed for a successful martial arts school, and how far should this be from your existing location? 
  • The ‘drivers science’ behind choosing your exact new location
  • What to avoid in your environment when scouting for locations
  • Accessibility and geographical location: what are their impact on your martial arts business?
  • Why should you take advantage of ‘The Next Profitable Location Blueprint'?
  • And more

*Need help growing your martial arts school? Learn More Here. 

 

TRANSCRIPTION

GEORGE: Hey, it's George Fourie – welcome to the Martial Arts Media™ business podcast. In this episode, I'm chatting to repeat guest, Kevin Blundell, from Kumiai Ryu Martial Arts System. 

Now, if you've listened to the podcast over the years, we originally spoke on Episode 20 – talking about signing up 100 new students within five weeks. Then we got together on Episode 115, talking about the strategic mindset behind 23 locations. 

And this episode is really special to me, because if you listen to Episode 115, that is where this whole new journey began. Let me give you a few insights. 

So, Episode 115 was actually a recording from our internal, private Partners event that we hosted for our Partner members. So, three times a year we get our Partner members together and it's a combination of masterminding, networking, and bringing speakers together – and just learning and growing and sharing information and networking together. 

And after the event – Kevin spoke at the event, which was the recording of Episode 115 – and after that, we started talking about this process of opening another location. Now, Kevin is one of the most humble and sincerest guys that you'll meet and won't always reveal the depth of knowledge that he has within the industry. 

But when you speak to him, you'll know that he's very methodical and everything is systemized and designed for success, step by step with absolute certainty and clarity. We started talking about how to go about opening, successful location after location; and they've rinsed and repeated this process 20 plus times, very, very successfully.

And so, I spoke to Kevin about, number one, speaking again at one of our events, but how about, we actually just look at the whole process and the blueprint, and map it out and see if it's something that we can share with other school owners. And that's why I'm really excited about this podcast, because we're just in the process of putting together The Next Profitable Location Blueprint. 

Martial Arts Location

So, depending on when you're listening to this, we are hosting a Partners Intensive Event that for the first time we opening up to the public, and if you're listening to this a bit later, the program will be ready to go and available, which is the full course – The Next Profitable Location Blueprint.

So, we chatted a bit about the first steps. If you're looking at opening the next location, what are the things that you got to look for in… Firstly, why do you need to do it in the first place? How do you go about probing the population? What have you got to look for? What is the minimum number of people that you should have in a town, if it's a rural town? What is the best structure to set up your location, and all the rest. 

So, we're going to jump right in now. Wherever you're listening to this podcast or watching, make sure you hit the subscribe button. If it's on YouTube, hit subscribe. If it's on your favorite audio channel, make sure you subscribe – that you get notified when our next episodes come out and look for the notes and the links to the show notes. Episode 129. 

So, we're at martialartsmedia.com/129 – check the show notes. There are links available to the event depending on when you're watching or listening to this, there'll still be time to jump on. Otherwise the program should be available. Have a look, and if you're looking – seriously considering opening up the next location, it might be worth checking out. Alright, but let's get into the magic. Let's jump into the show. Let's do it. 

Kevin, so in the context of opening a new location, we always ask the marketing question first. But in reference to opening a new location, what has been the best marketing campaign or promotion that you've done that's been most successful for you? 

KEVIN: We've had a number of successes, but one that comes to mind is when we open one location, we systematically went around creating rumors and whispers. So, we, you know, we joined some local Facebook groups, we spoke to local sporting groups, and we just said, “Hey, it's a new martial art school coming to town.” 

We had a few people in the geographical area, and we asked them to do, just in their day to day activities, just say, “Oh, by the way, there's a new martial arts school coming to town,” and it piqued a lot of people's interest. So, it was really good how it unfolded for us. 

GEORGE: What was the result of doing that strategy? 

KEVIN: What was really going… On our opening week we got 50 paid trials for the first week before we even commenced. During the construction phase, you know, I was present a fair bit and went to hardware store, service stations, you know, just interacting with the local community – and I always told them what was going on. 

And funny enough, a lot of those guys booked in, paid for their trial, and were there that first week. Some are still with us in that area. So, it's really good, it's really successful. 

GEORGE: Fantastic. So, Kevin, I wanted to bring you on, we've got – and depending on when you're listening to this – but we've got an event coming up, and we've put this program together called ‘The Next Profitable Location Blueprint'. If I think of any martial arts business owner in the world, and I think who would be the renowned expert on this topic, it would be you – just because you've done this so many times and successfully and run a multi-million-dollar organization with your multiple martial arts schools. 

So, if we're to just start from the beginning – if I'm a martial arts school owner and I'm looking to open up my next location, I want to grow my growth, where do you start? 

KEVIN: A lot of trials and tribulations to get to where we are now, but I certainly feel confident we've got it pretty accurate. Certainly, over the last number of locations we've opened, we've been very successful, as we followed the blueprint from day one. 

Probably the most important thing is once you establish your why – why you want to do it and what you want to achieve – is to find the geographical area you want to be in and one of the key things is, you know, if you're going to own both the locations, you need to be able to manage those. So, anything more than an hour's drive away, becomes a little bit untenable, but if you're, you know, 30 to 45 minutes away, it's an ideal location. That's the first thing. 

So, you just basically look at the map and, you know, if you're in a city, do you know how many suburbs away you want to be? How busy is it to travel there? If you're in a rural environment, what's the next largest town or city, and how long is it going to take to get there? You need to account that in, because that's one of the key things, if you are running both locations, you certainly need to have that measured from the start. 

Probably the next thing is, once you decide where you'd like to go, is to physically go there yourself and just have a look around, get a feel for the place, just see what happens. And there's a lot of subheadings under that of what we do, that primarily is just see. I know it sounds a bit, you know, of a sort of fly by. 

You've seen your parents' way of setting up a business, but get a vibe, it really is – get that vibe for that area. And you can get that over a couple of days, visits, you know, just by interacting with the community, having a look around, and obviously doing your research. 

GEORGE: Perfect. So, I want to talk a bit more about visiting for the vibe and so forth. But let's take just one step back – before you've even visited the town, what are you looking for? 

If you, like, draw up a map and you're looking, “Alright, well, I'm here and I'm looking at a radius of about 30 minutes to an hour from where I'm at for my next location.” What are the things that you're looking for? And what type of research are you doing to determine where you are going to set up? 

KEVIN: So, once I've gone to the place and had a look physically, just to sort of satisfy myself, that's an area. So, these two things correlate together, and that is… Then I go on and I look at the Bureau of Statistics, I look for the population in the area, I look for the medium income, I look for activities, you know – is it a sporting town or is it a retiree town? Is it a low socio-economic area or is it a, you know, wealthy area? 

Generally, somewhere in between those two is an ideal area, young families. You can plonk yourself in a very wealthy area, but people, you know, haven't got any time and then you put yourself in an area where there's a lot of folks that just haven't got the resources to participate. So, you have to weigh all those things up so you can do your research. 

Our local government area websites have a lot of information. So, we systematically go through and tick off – look at the Bureau of Statistics, your local government area websites, and you just see, you know, even news articles. I've done research on news articles as well, just to see what sort of people are in that area, and if they would fit into your martial arts school community.

GEORGE: And what about sports activities and things like that? Is there anything you look at? Are you concerned about competition or anything like that? 

Martial Arts Location

KEVIN: Look, I think if you go to an area where there's a lot of sporting activity – we've had a lot more success where there was, areas where there wasn't. So, you know, do they have a soccer competition, a touch football competition, basketball, hockey, how many teams they got, you know, and that's easy. 

Just look at the local associations, you know, for example, the Hockey Association for field hockey, you know, football, all sorts of things, swimming, whatever sporting day. Even look historically at the sporting pages for that area, you know, to see the prowess of the athletes that come out of there. 

Because if they're a sporting town, it's, you know, you do run into the thing of ‘we only can only train in the summer, because winter,' and vice versa. But once you get people involved, you know, they'll work it out, and you'll have them there training all year round. 

So, you know, you want to look at that. In part of a scenario, where, as I say, you might have a lot of retirees or people, there's not much action happening, you might have a level of success, but I just found that, you know, really looking into the area you're going to make a big difference. 

GEORGE: Fantastic. If we had to look at population density, and how big are communities, is there a set number that you think of as a minimum? Especially if you're looking at like a rural town that's close by, that there's just not enough people in the vicinity to make it work? 

KEVIN: I look at percentages. So, if you can get 1% of the population to participate… 15,000 is a good benchmark, so if you've got 15,000 people who are within 30 minutes of where you're going to set up your new martial arts school, generally you'll get 150 people there as a rule. 

Obviously, this varies from location to location, but that's been the formula I've used, probably for 30 years. We have a lot of rural locations. You know, some initially were just community services into small areas. But you know, as we went along and became more proficient at what we did, we identified around that, around that 15,000. 

So, although we do have some schools, where there's a very small population, and for 5000 or 6000, they have over 100 members. So, you know, it really depends on the community. So, that's everything – dovetails together. It's really important to make sure it all marries together when you're doing research. 

You need to be honest in your assessment, but sometimes you get a little bit, you know, look at things through rose colored glasses. So, it's really important to make sure you're honest with your analysis. 

So, let's say you visit a town and you like the vibe, and it feels good. Has there ever been a moment where emotions clouded the actual logical “business brain”, and maybe the decision making didn't go in the right way? When I wore a younger man's clothes, yes. Because I thought everyone should do martial arts, and I couldn't understand why everyone everywhere in the whole world wasn't doing martial arts; but the reality came along pretty quickly. 

So, you know, you can make a clouded judgment, but with my overall approach now, if you follow the analysis, and you follow the steps, you'll get past that and make you feel… 

For example, we looked at a number of locations, Jason, you know, other towns near where I live at the present time. And one up north was closer to the one in the south, but once we went there and did our due diligence, we found that the one that in the north just wasn't going to support a full-time center and, you know – be great for little community martial arts in a hall type place, you know, it'd be fantastic for that. 

And there's some great martial arts schools there, but they don't ever have any great numbers, because it's just not that environment. 

GEORGE: And can you recall what the distinct trigger that made you feel that that's just… What is it about the town that you felt or the research that told you that it's just not going to work there? 

KEVIN: Well, initially, the vibe just wasn't there, and there was, just the atmosphere. Then when I did my research, you know, sporting groups and socio-economic, and it started to really throw up a lot of red flags. And I just thought, before I proceed any further with this, I'm not going to make a quick decision. 

So, I sort of left it for a few weeks and came back and re-went over the material and chose the other location, which was a great success. So, I guess, you know, a vibe is not a thing, but it just comes with experience. But having the opportunity to look at statistics, income, age, population demographics, obviously… 

Then what's happening in that town – was it a, you know, highway town or was it bypassed? You know, like, there's lots of little things that, you know, added up. And it just didn't add up right, and I made the right decision, 

GEORGE: I just want to go back on the distance, because we spoke about within a half an hour's drive. And I think anybody that's in a city might think, “Woah, nobody's going to drive 30 minutes to get to martial arts in a city environment,” right? But your experience in a rural town is very different, right?

KEVIN: In some of our rural locations, we have people drive 100 kilometers, or 60 miles, as we know it, each way to class twice a week, you know, well, without fail, and have done that religiously, year in and year out. So, in the city, I find that if you're more than, say, probably about 25 to 30 minutes, that's a maximum amount of travel, but generally, it's 15 to 20 minutes. 

But you still don't want to be parked on top of, you know, in an area that you're not happy with, you need to have a good area. So, you still need to do the same due diligence. We have locations in major capital cities as well. So, we understand how that works. So, there's sort of, like, you just need to make sure what, you know, public transport – is that available? 

One of our locations in Sydney, the train station is straight across the road from where they've got the dojo, which is the martial arts school, you know, and it's a great little location. 

So, it's not a full time one, it's a community hall, but he's got such a great relationship there. He can set up, you know, he has a set up team – they set up each night – has 150 members, and he's just killing it, you know, it's just great. It's a really good, great location. 

GEORGE: Fantastic. So, let's talk about that – location, right? So, you've done your research, your decision-making process has evolved and you're confident that, “Alright, I've found the place, I've found the town or the suburb where I'm going to set up my location.” 

Now you start looking for an actual venue, for an actual facility where you can set up. What are the elements that you go through to assess where a good location is, or whatnot? 

Next Profitable Location

KEVIN: It really comes down to a lot of things. But the major thing I found is accessibility. As I said, in that Sydney location, we had a choice of a better venue, but it was buried. It was so far away from public transport, whereas this one is, people just step off the train and walk across the road. So, it's probably not the best venue, but it's been the greatest venue. 

So, you need to look at, you know, if people have to come off a main thoroughfare and turn more than three times, they usually just don't bother with it, you know. What I mean by that is, from going on a main thoroughfare through a city or regional area and you just turn left, right, left, there it is, it's been a little formula I've used. 

And as people know, you know, around here, being involved in setting up a martial arts school, you can spend a lot more on advertising, if you've got a place that's pretty much not known about. So, sometimes I see the rent as an investment in my marketing, and I balance that. 

So, if you've got a big signage, it's easily accessible, and it's in an area that may have other activities similar to yours, like a gym, massage therapist, you know, indoor center of some activity. When people come, it really is a factor in making the decision. You don't really want to be next to a trucking company on one side, a diesel mechanic on the other, you know, or a noisy sort of industrial area. 

Because it just might be cheaper, but you'll be punished in the long run, because people just don't want to bring their kids there. So, it really comes down to thinking like a parent bringing a child or a person who's, you know, finished their day at the office or even a tradesperson. 

You know, they try to come somewhere where it's nice, it's clean, it's easy to get to, good parking, well lit. And lighting is a key thing, especially when I try to visit other martial arts schools and, you know, you need a torch to get in through the carpark. Just little things like that, that makes a massive difference.

GEORGE: Kevin, I find it interesting that you mentioned that you favor accessibility to the actual venue itself. Now once you've found this venue, how do you then… Do you do random visits at random times of the day? Or how do you just further assess if this is, you know, before you sign on the dotted line? 

KEVIN: Yeah, I think that's really important for people setting up a new location – actually go there during the key times you'll have a timetable. So, at this point, I would have a ghost timetable, written out roughly what days and nights we'd run classes based on other locations and what works already. 

And then I go to the area, and sort of drive around and just see, because of the, you know, there's always going to be schools nearby, or businesses closing or whatever. You just need to get a feel, as a parent, you know, dropping your child off, getting there after work, you know, how hard is it to get there? You know, some locations are gridlocked at 3:30pm, so you might have to review your timetable. Nighttime is always important. 

The safety of your students as they come and go, and the parents' parking accessibility, walking distance from public transport. You know, is it a safe walk? You just want to think about all those things, and whilst you may not be able to tick every single box of that list of things I mentioned, if you can get close, it'll work much better for you. 

GEORGE: Okay, so we've covered a lot of the foundational stuff, and I want to be respectful of your time. But I do want to cover something and this is a question that always comes up a lot, you know, different business structures and how you go about it. Now, you mentioned that you select a location that's within the 30 to 60-minute range. 

But obviously, the goal is for you to open the location and not completely run it forever. So, you want to have somebody else in charge. Now I know you've got a few business structures, three that you potentially work with, but if you don't mind sharing, what is your favorite business structure for your next location to open up, and why do you prefer that? 

Next Profitable Location

KEVIN: With my experiences, I've tried many different formulas. I find under license seems to work the best for me, and that means we have someone who is growing within your organization, and then they can branch out and open the next location. Now that person would obviously be one of your instructor team, or ready to become part of your instructor team and have the financial backing to put themselves into the position. 

Sometimes we do work out a financial arrangement of, like, helping set up as part of the license agreement. They're primarily under license, so it gives a person autonomy. It gives them their own identity, still under your umbrella and infrastructure, which enables them to be very successful, because all the hard work is already done. 

GEORGE: Alright. Kevin, we've got lots more to talk about and I'll lead into that, but if you don't mind sharing, we got together a couple of months ago, and I started asking questions just about your process. And you spoke at one of our events prior – for our Partners group, the Partners Intensive – we decided to get you back on, depending on when you're listening to this, we either have the full program released or you're still in time for the event. 

But we decided to get together and my job was to extract all your knowledge and help put it together, and we've come up with the whole format, the whole blueprint, “The Next Profitable Location Blueprint.” And do you mind just sharing a little bit? Why the program and who will benefit most from that? 

KEVIN: Over the years, you know, by default, I started public speaking at seminars and events, being privileged to do it pretty much all over the world and met a lot of fantastic people along the way. And every time, you know, people would ask me, how do you do this? How do you do that? And I'd sort of give them a rough idea, and after our discussion, I thought, “Well, it'd be remiss of me not to package it up, so other people have the opportunity to, you know, get their next location up and profitable and running successfully, without having to go through all the pitfalls.” 

And my ideas aren't grandiose or, you know, unrealistic, they're all measurable and they're all obtainable. So, you know, I think it's a great opportunity for people to plug in. And, you know, have a listen, and we've been very successful, and I wish nothing but success for everybody else in the industry. 

GEORGE: I have to add that is a really modest way of putting it, from the perspective of helping. Kevin, you know, putting all this together and breaking down the modules from how to fit out all the facilities, how to maximize your space, the organic marketing approach you take, which I have to say – next level – you know, and this coming from a marketing guy! 

This is just setting up the right foundations to get your school growing and thriving before you take on any paid type marketing campaigns. Yes. So, the approach is just, I have to commend you. It's really phenomenal. 

KEVIN: Well, thank you, George, and I truly hope, you know, people do take the opportunity, because they will benefit. It's, you know, we call it The Next Profitable Location Blueprint because it really, it's about your next location, we want it to be profitable. 

And the blueprint is your map, it's clearly, you know, and we've done all the heavy lifting, and if you follow the steps, you know, I've had nothing by success so far, and you've got 40 years of mistakes, condensed and cleaned and polished and out the other side already, so, yeah, well, thank you very much. 

GEORGE: Perfect, and we'll leave all the details where you can access either the event if you're on time or the actual recorded program. It'll be on martialartsmedia.com/129, the numbers one two nine. Kevin, thanks so much for sharing so generously, and we'll speak again. 

KEVIN: Thank you very much, George. Looking forward to it.

 

Here are 3 ways we can help scale your school right now.

1. Download the Martial Arts Media™ Mobile App.

It's our new private community app exclusive for martial arts school owners, with top courses, online events, and free resources to help grow your business.  Click here to download for iPhone or Android (any other device).

2. Join the Martial Arts Media™ Academy Membership and become a Case Study.

I'm working closely with a group of martial arts school owners this month to get to 100+ students. If you'd like to work with me to help you grow your martial arts school, get started with our 7-day risk-free trial – Click Here

3. Work With Me and My Team Privately.

If you would like to work with me and my team to scale your school to the next level, fill out the form and apply HERE … tell me a little about your business and what you would like to work on together and I'll get you all the details – Click Here

Enjoyed the show? Get more martial arts business tips when you subscribe on iTunes for iPhone or Stitcher Radio for Android devices.

***NEW*** Now available on Spotify!

128 – 5 Factors That Make An Irresistible Martial Arts Offer

An irresistible martial arts offer can be the ‘make or break’ of any promotion to attract new students. Follow these steps to turn your offers into winners.

IN THIS EPISODE:

  • Being uber specific with what’s included in your irresistible martial arts offer
  • Should you give away free items with your martial arts offer?
  • Do this and you instantly increase the value of your martial arts offer
  • What’s the best price for a martial arts paid trial offer?
  • This turns any martial arts offer into a ‘no-brainer’
  • And more

*Need help growing your martial arts school? Learn More Here. 

 

TRANSCRIPTION

Hey, it's George Fourie. Welcome to the Martial Arts Media™ business podcast. In this episode, I'm going to be talking about irresistible martial arts offers.

So what is an irresistible martial arts offer? And do you even need a good offer? Well, of course, you do. And that's what this episode is all about. So we're going to dive into the details of what it is that you actually need to include in your offer. Does it need to be free? Does it need to be paid? What do you add? Do you add different items? How do you package it and so forth?

And I can tell you what, with all the school owners that we've worked with over the years, whenever somebody shares with us a campaign that's just not working, or they're struggling to get traction on the ads, or just a general internal promotion that's not really getting results, it's almost always due to a broken offer.

So you can run a really bad campaign with a great offer and still get great results, but you can't run a great campaign with a bad offer. So we're going to dive into the details on how you go about creating an offer, what it even is, and how you craft it so that it gives your future students the confidence to take the first step and start training with you on their martial arts journey.

Hang around to the end. I'll share with you where you can download our PDF, called The Irresistible Martial Arts Offer, and it will show you step-by-step the process that we go through to create your irresistible martial arts offer in just a few minutes.

All right, let's start with the basics. What actually is an offer? Well, an offer is, and if we go straight into referring to martial arts terms, it's a combination of how you package different free classes with potential free items. And how you package it in a way that the value exceeds the price if it's a paid trial or the actual value that's being presented for the commitment that needs to be taken to take advantage of the offer.

So that brings up the question, should your offer be free, or should it be paid? Well, it really depends, and I'm not going to dive into that, but if you do go to martialartsmedia.com/124, I did cover for a recent episode on free trials versus paid trials for martial arts and comparing the different platforms and when you should use which one. But either way, it's always important that the value exceeds the actual commitment or the financial commitment of the offer. So that's a bit of a bonus tip, I guess.

So I'm going to cover five points of what actually makes an irresistible martial arts offer. All right, let's dive in. Number one, be specific. Be specific with anything, and I think this is just copywriting in general, and this is if I say copywriting, I mean, sales copywriting, not copywriting, that's like the legal thing, normally at the bottom of a website, right, with different terms.

So when crafting good sales copy, it's important to really be specific and in a way almost dumb things down. There's a rule in copywriting, it says you've got to write for third-grade level because you don't want to leave people to look at something and have to think about what you just wrote.

So it's important to make things so specific and so simple, that even the obvious things that you think people would maybe know, that you still state the obvious, right? So you've got to state the obvious. You've got to be super specific in how you present what is included in the offer. The minute someone's got to think, you potentially just lost them because now they're trying to figure out what your offer is.

So being super specific is very important. So what should you be specific on, well numbers and what they get. So let's start with the beginning. What are you giving away? Is it a couple of classes? Is it one day? Is it one class? Is it five classes? Is it seven? Is it one month?

If I had to be technical, if I had a month trial versus a four-week trial, I'd rather have a four-week trial because four is more than one, right? It's a little play on words, but guess what, crafting an irresistible offer, a lot of the mechanics is having a well-structured play on words so that the perceived value does increase, right?

So this is partly important, it's not going to be the make or break. You can't trick someone into thinking that it's a good offer when it's not, but it's important to have a look at some of these elements. All right. So that's number one, be specific.

Number two is what are you giving away? What is included? Is there a free item included? So let's assume you are running a paid trial. And in fact, most of these elements are references to you running a paid trial. Although there's a lot of overlap that you can use if it's a free trial as well. If it's a free trial, you might not be giving away a free item, unless you've got a good backend process of where you sign people up.

So on the front end, you're running a paid trial, for example. So let's say you include a free item. Including a free item is really important, and it does increase the perceived value of your offer. And this might sound funny, but it also helps people rationalize the value in their mind because let's face it, how can anyone determine what the value of a martial arts class is if they've never actually taken a martial arts class? I mean, we'd all want to think, yep, everybody's just going to love it and they understand the value.

But if I'm looking at an ad or promotion and I've never taken a martial arts class before, then how do I know what the value is? But if there's a free T-shirt, a free uniform, or free gloves, that's something tangible I can actually visualize. And in my mind, I can rationalize the value of that item. All right. So number two, include a free item.

Number three, state the value of the item. Okay, now sometimes we break this rule and I'll cover why that is in point five, but include the value of your actual item. So I don't know an item's value unless you tell me what it is, right? So if there's a free uniform, well what is the value of that uniform? I need to know that this is a good, valuable offer. So if I'm paying, let's say 39.95 for the offer and the uniform is worth $85. Well, now I can immediately actually see that the offer is pretty valuable and it's a good deal.

All right, now I'll tell you what the rules are when we don't use this and when we do not include the value of the item, is when the value of the item is actually less than what the paid trial is worth. And I'll show you how we get around that in point five. All right. But in general, it's good to include the value of the item, right?

Number four, pricing. So again, obviously for a paid trial. For a paid trial include what the pricing is. Now, what type of numbers do you use? Well, odds typically convert better than evens when you're running ad promotions. Don't ask me why. I didn't make this up, I didn't invent this, but this has been tested by so many marketers online and typically the odd numbers convert better than even numbers. That's just a given fact. I like to start with facts and look, it's always good to prove your own tests wrong.

So if you do want to test even numbers, go for it. But rather start with a tried and true and tested first before you try and prove it wrong by going in a direction that's not really proven. All right. So what's up in numbers. Well, if you download the worksheet, the PDF that we included in this episode, we'll actually share with you the price points that we've tested the most. We do that in free items, in classes, in items, value, etc. And what we're discussing here of course is the price points. So I'll share with you how you can get that in just a minute. All right, so that's point number four.

And number five, number five is we talk about either the savings or the total value. So we use this if number three just doesn't look great.

Let's say our offer is 69.95 and we're including a free T-shirt, that's worth 20 bucks. To mention the 20 bucks included, it just doesn't give so much of a wow impact. So here's what we do instead, we talk about the total savings or the total value. So how does that work? Well, if I'm giving away four weeks' classes and I'm including, let's say just a free T-shirt. So what we'll do then is we'll calculate the value of the four weeks of classes and included with the T-shirt and now we can say in brackets, total value X. Or what we could also do is we could look at what they would save.

So what would it cost them to train those four weeks and buy the free item? And we will deduct that, and then we'll work out what the savings is, right? So that is an alternative for you to use. And that's really it.

Now, if you want to get practical and you want to get stuck and you do want to create your irresistible martial arts offer, then what you want to do is just download the PDF and we'll show you exactly what numbers we use, what type of free items, what price points, and exactly how you can go and structure your irresistible martial arts offer so that you can increase your conversions because that's what it really is about.

It's really about including a great offer in your ads so that when your potential students look at it, they can go from curious to serious, to signing up much easier and much faster. And you get much better results with your ads. All right. So where do you get this? Go to martialartsmedia.com/128, so that's the number 128, and just have a look below the video of this podcast, you'll find a link where you can download the free PDF, Your Irresistible Martial Arts Offer. And go ahead, let us know how you go with this.

And if you've got value from this video, don't forget to share it and I will see you in the next episode. Have a good one. Cheers.

 

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127 – [Case Study] How A Traditional Karate School Generated $30,000+ In 72 Hours With This Simple Campaign

Richard Fall shares how they generated $30,000+ in 72 hours for his karate school with The 72 Hour ‘Cash Boost’ Sale. 


IN THIS EPISODE:

  • How Richard and Kim generated $30,000 in just 72 hours
  • How asking for help leads to faster martial arts business growth
  • Why action takers are the money makers
  • The power of surrounding yourself with like-minded people
  • How to get over the fear of charging what you're worth
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

GEORGE: Hey, it's George Fourie. Welcome to the Martial Arts Media™ business podcast. Today, I have two special guests with me, and in fact, this is my favorite type of episode to create. Look, we have great interviews on our show, but these ones are a bit more special for me, because this is a case study interview. And so, a case study interview is me interviewing some of our top clients and documenting the journey that they've gone through working with us, and celebrating the great result that they have achieved. 

And so today, I have Richard Fall, and Kim Comeau, from London Karate Club in Ontario, Canada. And we actually met via this podcast – I was chatting to Kim on Instagram, she was, “Hey, we actually listen to you every day!” And we got chatting, and we started working together, and it's been really such a great pleasure working with Richard and Kim, and seeing what great results they have achieved. And we're going to chat about that, because just recently, Richard and Kim went through a process that we call the '72 Hour Cash Boost Sale', which is exactly what it is. And they managed to generate $30,000 in just 72 hours. 

Now, that's the highlight, right? And hey, we got to talk about the highlights first. But it wasn't that easy to get to that point! Yep. The cash was collected in just 72 hours, but there was a lot that had to happen. Mindset, just belief in the process, belief that it can happen, and just being comfortable in creating a promotion like that without feeling like they're being sellout or cheap, or, you know, just being weird about how they operate their martial arts school. 

So, we're going to jump into the details, just how they worked through it, what they went through, the change of mindset, and really how any school owner could achieve results like that on a continuous basis, if they committed to the process. So, we'll jump into the details, and just for a bit of context, the strategy, it's something that we do in our Partners program.

Our Partners program is our flagship program that you've heard me speak about before if you've listened to us before. It's a group of school owners that we work with around the globe, we get together weekly and, you know, work through different strategies on how to attract the right students, increase signups, and retain more members. And so, the 72 Hour Cash Boost Sale is a process that you can run about four times per year, and it's just a great way to boost your cash flow. 

We'll dive into the details and I'll tell you how. So, jump right in. If you – depending on where you're listening or watching this episode, you can get the show notes on martialartsmedia.com/127. That's the numbers one-two-seven.

And you can also download our eBook, ‘The Ultimate Facebook Ad Formula for Martial Art Schools'. And that's it, jump into the episode, I'm sure you're gonna enjoy it. And wherever you're listening or watching make sure that you subscribe, that you get notified when we have a new episode. Enjoy.  

So, Richard and Kim, what's been the most profitable and most successful marketing campaign and ad campaign that you've done recently, or up to date? 

RICHARD: Most important one that I've done and the most profitable one I've done was the 72 Hour Sale that you set out for us. Like, I've had goals in the past that I've made, but I've never surpassed what you had mapped out for us in the 72 Hour Sale. I think moving forward, the most important, yeah, that was the most important one that stood out in my whole running of the dojo career. 

GEORGE: That's awesome. And what was the outcome? What was the result? 

RICHARD: The outcome was around almost $31,000, which is what we did. Like, we had a goal to sell 20 memberships, and we were okay at only selling 12. Twelve was our minimum, 20 was our goal; and we did 20, right on the nose. So, we did 20 memberships right on the nose.

GEORGE: That is pretty cool, right? 31,000 in between the COVID madness and things like that. How did that impact the business? 

RICHARD: The impact on the business? We… It was to the point where COVID was kind of taking away from my business what I had made up to that point and it actually fueled the dojo to be, or the school to actually be able to carry forward into this year. So, I had no worries carrying forward into this year. 

So, it actually helped me out quite a bit, with just the money part of it. Just the money part and the worries of being able to pay the bills, being able to pay employees, and, you know, taking care of business itself. So, it took a lot off my shoulders stress-wise that way, and really gave me a good kickstart for 2022. 

GEORGE: Love it. Alright, so, before we get into all the other good stuff, welcome to the show and thanks for jumping on! So, a bit of context. I've been working with Richard and Kim for, I don't know, maybe about almost a year, maybe? 

RICHARD: Almost a year, yeah. 

GEORGE: Before we jump into everything else, firstly, you're sitting behind an awesome wall. But I've got Richard Fall and Kim Comeau from London Karate Club in Ontario, Canada. Just give us a bit of a round up. What do you do? What do you teach? And yeah, just a bit of a background; a quick, brief background about the business.

Martial Arts Business

RICHARD: I'm the owner of the London Karate Club and my teacher is Master Meitatsu Yagi out of Okinawa, Japan, and I've been training with him since 1985. And I've been training myself in karate for about 42 years. And yeah, so, we teach Meibukan Goju-Ryu, and we just teach karate, we don't teach anything else but karate. 

And, you know, we leave all the other stuff, jiu jitsu and that stuff, to the professionals that handle that stuff, and that's what we do. I follow the family religiously, and I travel to Okinawa when I can. Just over the last few years, I couldn't travel and see my teacher, but it's  – we're moving forward. We're moving forward towards seeing each other again. 

GEORGE: Awesome. And the important right-hand lady sitting next to you… Kim! 

KIM: Yeah, so, I've been training for about 20 years now, and I joined the London Karate Club about six years ago. So, I've been training under Sensei Richard Fall for six years. And I've also traveled to Okinawa and have credentials internationally, or black belt gradings and stuff. I came on board to help with the backend of the business. So, a lot of the advertising and Facebook and social media stuff.

RICHARD: She was also the first Canadian woman to win a tournament in Okinawa. 

GEORGE: Wow… and you just left that out, right?! 

KIM: And that… 

GEORGE: Of course, yeah. Any other credentials that are hidden from us, Richard, that we need to, we need to bring to light? 

RICHARD: Ranks don't really matter, but I'm a 9th Degree Black Belt. Hanshi under Dyson, say, Meitatsu Yagi in Okinawa, which makes me the highest rank in my style in Canada. So… 

GEORGE: Amazing. 

RICHARD: Allows me to do international gradings myself, and on behalf of my teacher, and we're hopefully going to soon connect Zoom classes with them, so that we can reach out to the entire world, right, with him and try to see if we can get some movement for him, you know, as well. 

GEORGE: That's cool. So, now I know you're very passionate about your karate and you're a purist at heart and can see it in the display behind you there. Do you want to just give us a quick round up – what are we looking at in the background there?

martial arts business case study

RICHARD: So, the three people behind me, the black and white picture above my head is Master Meitoku Yagi, the founder of Meibukan Goju-Ryu, who I have a third degree under, and fortunate to meet in 1990. To over Sensei Kim's head is my master, Master Dai Sensei Meitatsu Yagi, and then the guy that's just below is Ippei Sensie, his son. The kanji behind me means great well, so it means to move forward and the opportunity to make great wealth. 

GEORGE: And what else have we got?

RICHARD: Well, we got, we have the rope above my head, on the shrine there, that's from the tug of war in Okinawa. 2013, I went over and we did the festival of rope. The festival of rope is the longest tug of war in the world. They do it every October, it's kind of like an Oktoberfest, but it's to usher in good crops. They used to be to usher in good crops, and then what all would do, all the territories around the area would come together, and they would do kata in the Kokusai-dori, which is the main strip in Okinawa, and I had the fortune to be able to demonstrate my karate in with the Okinawans as well.

GEORGE: That's cool. So, you treasure that, and the history and the heritage, how do you bring that into the school and into the teaching?

RICHARD: When our students move forward, they have to actually learn history. So, as they move forward, they have to know who the master of the style is, who the creator of the style is, and what our history is. So, we go all the way from Chojun Miyagi to Meitoku Yagi. So, the founder of Goju-Ryu, Goju-Ryu is one of the major styles that make up all of karate in the world. So, Chojun Miyagi passed on, his family passed on the style to Meitoku Yagi Dai Sensei, and then passed the style onto his son. So, our lineage is a pure straight line. 

So, right straight from Chojun Miyagi, all the way to me is a straight line, there's no fragments in between at all. So, the culture is carried forward, because bringing my teacher here, he's very big on history. And I know history has a part of understanding where you come from, but it's not the end-all be-all, right? So, you can't, with me being part of, understanding history, I've always found that I'm humble. 

So, being too humble sometimes can shoot you in the foot, because you don't feel like you should charge as much for what you're doing. Because it's more spiritual to you, right? It's more inside that you feel gratification, through teaching, right? So, as I was growing up, going through, growing up as a child, I wasn't a very good teenager. I was actually getting into a lot of trouble and causing problems. And then that's when I first got introduced at around 15 and a half to karate, and karate actually saved my life. Two people that I hung around with actually committed murder and it could have easily been me. 

So, I owe karate my life. So, I kind of took that for… I've been in business for probably about 32 years now, and never really made a huge success. I'm still doing a part-time school, and still working a job during the day. I know, George, that makes you cringe. But I'm trying to get past that guy who is still afraid to step out of what he does as a job and get into something that he does for a passion.

GEORGE: Alright, so, you mentioned and I want to get back to Kim on just what part of that attracted you to training under Sensei Richard Fall. So, but on that, because you bring up a point, and this is a point that comes up a lot. I think the connection between the spiritual aspect and what martial arts mean to you personally, and then there's the business side, that's what's got to happen. 

Somehow, in most humans' brains, we make this connection, or there's past programming, that money is evil, or money's bad. Or there's somebody that's a real, you know, I don't even like the term dojo, but there's, you know, people that are just teaching real watered down, poor martial arts, and they're charging an arm and a leg and they're ripping people off. We didn't, I don't really see much of that in Australia, but you know, if you watch McDojoLife, you'll probably see, you can probably see it all, right? But I think there's a lot of danger there, right? Because you don't want to be that guy, and so now you link old programming to you know, money, how money is bad. 

And if I'm going to make money with my spiritual thing, that means so much to me and has impacted my life in such a positive way, and now I start focusing on the money, I'm going to be perceived as that guy… and I think that's a big thing that a lot of martial artists get stuck with. How do you feel you've overcome that? Because I think you, you might not be giving yourself as much credit is due, right, because you've moved a few mountains. How's your perspective changed over the last six months or so?

martial arts business case study

RICHARD: Well, I think when working with you and with Martial Arts Media and Partners, I think talking to everybody in the community kind of helped me to realize, “Hey, there's a lot of good martial artists out there that are charging what they're worth.” And like I said to you before, I have a hard time relating to people that have 400 students, 350 students. 

I used to have 250 students, and I did it all by myself and I realized that I can't do it by myself. That failure, that I went backwards, actually taught me a lot, that if I can get there, once I get there again. I just have to get it in my mind and the tools to be able to do it, right? And I think by joining the group and the Partners has kind of helped me, kind of start that machine and get those wheels moving, that see that, “Hey, you know what, it's not bad to make money at doing what you're doing, right?” And it's not bad at – teaching your craft and getting something for it, right? 

I put a lot of time and effort, and since Kim puts a lot of time and effort into making things happen, and the Facebook ads, all that stuff is something that you taught us, and like I said before, is that we're very thankful for that. And, you know, there's a point in time where money is tight. And I said, “Well, what did I do? Like I stepped into this thing, this commitment. And maybe it's the wrong thing to do at this time.” And the only thing I could cut is things that are new, and I'm grateful that I kept on going with Partners, because it's really teaching me a lot how to move forward, and how to move past that barrier of, you know, is it okay to make money? 

GEORGE: Cool. I remember there was a, I mean, we've had many conversations after but I remember, in our, the game plan call that we have as onboarding when school owners join our Partners Group… I remember this, it had an impact on me as well, because I remember talking to you, and I remember seeing something go off in your mind, that you realized, “Oh, hang on, like, I can charge what I'm worth. I'm, you know, I'm more valuable than the way that we are going.” Can you recall that moment? I recall it, it really stuck with me.

RICHARD: That was when we had a private, kind of a private, call. And you sat down and showed me the map of what I could do, and I think that moment, I realized that, “Hey, you know, I'm actually a part of this game, too.” And like I said, I did it by myself before, I can't do it by myself. 

I'm thankful for the person sitting beside me, because she does a lot, and she does a lot of stuff that I can't do, right? And not that I can't do it, I can probably learn it. It's just, it's difficult being, you know, I'm 58 years old, it's kind of hard to teach an old dog new tricks, as they say, right? That's not a Canadian term, either. That's actually a real term. 

GEORGE: I've actually heard that one before. 

RICHARD: But it's showed me, that showed me that I can make more, and since you showed me that, we are making more. Like, we got more people coming into the dojo, more than ever, with our Facebook ad. We're averaging about nine to… Well, I send it to you every week, right? Nine, and we just went up from nine, and went up from there; and, you know, we never had that traffic before. 

Growing pains is a good thing. It's scary, but it's a good thing. And we just, we're floating our boat in a little bit rocky water that we don't know, but we're navigating through it, right? And we have you to help us along the way, to navigate through that. So yeah, that moment, I do remember that moment, that moment that you had showed us the way to do it. Yes. 

GEORGE: That's cool. So, Kim, we want to hear a bit more from you there. No pressure. But I guess first, just as a quick side intro, right, what of the history and what of that attracted you to starting with Sensei Richard Fall?

Martial Arts Schools

KIM: I just moved to the city, and I was looking for a place that was… I was doing Goju-Ryu and I wanted to keep with that. It was actually a friend from way up north that told me about the London Karate Club. So, I did a class here. And I was kind of hooked, because I was doing it, I was training for about 15 years before, and it was a little different. I liked the lineage, how pure it was. It wasn't, like, branched off to different people. It was very direct. And I really liked that I could do the same style that I was doing for, like, 15 years, I can continue that, so… yeah, and then I just was hooked. I was like training every day here, and I continue to do that still to this day. So, yeah.

GEORGE: That's cool. Now, you also implement a lot of the marketing and so forth. So, how does your role work within the club? 

KIM: Okay, yeah, so I started with being more social media, like, with getting stuff out there for our club and just putting it out there on Instagram and social media. And then I was just making positive progress with it, and it just turned into a manager role here. So, I've done sales for 15 years. So, I know a lot about that, and I have a lot of stuff that I can offer and I'm able to do for Richard. I also went to school last year, when I was let go of my job, and I did coding and website design. So, that's when I started getting into redoing the whole website, and it's going really, really well. And yes, so, I'm just continuing to keep going forward. 

GEORGE: And keeping the marketing engine rotating… 

KIM: Just going, which is a consistent thing that you do like every single day. So, yeah. 

GEORGE: Love it. Ok, so, a quick couple of questions just on, I really wanted to bring the two of you on as my favorite Canadians, first and foremost. Getting a better understanding as well from just everything that you do, just the history and so forth. I want to take this opportunity as well, and just ask a couple of questions just about, you know, us working together, like what's helped you most. Although you have revealed a lot of that, just going into a couple of things, right? So, first up, like, when we started working together, you mentioned a bit about the money thing and the value in the belief, but what were the biggest problems that you were facing at that time? 

RICHARD: The biggest problems that we were facing is that, in my mindset, I didn't want to be the lowest guy, I didn't want to be the highest guy, I wanted to be the middle guy. And being the middle guy, I gave away a lot of free two-week classes, which are two-week courses, which kind of shot me in the foot, because it's, uh, they're tire kickers, right? They don't really want to pay a big amount of money. 

So, we would get maybe one, maybe one or two, one or two people from that, right? And it didn't really pan out, right? It didn't really pan out for us. So, I was kind of trying to feel my way through it, and then it really, the success I had, like I said, I've been doing this for 32 years on a part time basis. There were five Meibukan schools in London, and I'm the only one left. So, I'm very, I'm a very dug-in person. I'm a very perseverant person, right? 

So, I think, by the mindset of giving stuff away, I always gave it away, instead of selling it, right? So, moving on to meeting you, Kim and I used to listen to podcasts all the time. They kind of got me hooked. I said, “Well, let's…” I let her listen to you, and we listened to you. I even used to listen to you all the way when I went to work or home. I found it very interesting. I'm going, like, you know, I wonder if this guy is really true blue, real guy, right? 

So, I think Sensei Kim, I think Kim reached out to you. I'm going, “Holy crap, he actually listened and he actually, you know, got back to us, right?” So, that's kind of what got that ball rolling, was actually Kim calling you or sending a message to you, and yeah, then it went from there, right?

GEORGE: And what was the big goal? I mean, at that time, what was the big aim? The big goal that you wanted to achieve? 

RICHARD: I wanted 300 students, that was all. 

GEORGE: 300 students, why did you want 300 students?

Martial Arts Business

RICHARD: Because I think moving forward, I want to have a living doing this. I want to get away from my day job and do this as a living. Like, I want to have what Lindsay Guy has, I want to have what Cheyne McMahon has, I want to have what Ross has, right? I want to have that and not because of… No, good for them, I just want to have that for me. As at the end of, when it's all said and done, I can say, “I built that.” I made that happen, right? And it was always – I came close but never really made an achievement. 

So, I guess it's seeing my baby, which is the dojo here, the school, to become what I want it to be. You know, this gem that I want it to be and I want those students just, not to blow my horn, I teach a really good martial art and I want those students to move forward and them to become teachers. I want them to become senseis of their own dojo, right? And that is why I want to get to the point of becoming bigger, right? 

GEORGE: So, out of that, while working together, I mean, what's had the biggest impact? And what's helped you the most? 

RICHARD: Of growing now? I think the social media part. I think Facebook – Kim can answer that as well.

KIM: Yeah, for sure. Definitely the Facebook ads, and learning about them, and how to advertise and catch people's eyes for the ads. That's been a huge impact for us, like, I received messages, like, 30 messages a day. So, that's had a huge impact on us for sure. 100%. Like, we've had to actually make classes built around beginner classes. So, that really pushed us forward too and it started us thinking about how we can gradually bring them into our family of London Karate Club. So… 

RICHARD: So, when you had that challenge, that 72 Hour Sale, I remember saying to Kim, “There's no way we win this, there's no way.” We've got Brad who has 400 students, you got Cheyne who has 350 students… This little dojo of 100 students, there's no way we're going to be able to beat these guys, right?
So, we did give it our best. We gave it our best and hoped for the best. And I just had one more day, I had one more encore day in my pocket, and we sold four memberships on that one encore day, right? That moment showed me that I can move a mountain, right? I can make it happen, right? And it's refreshing that something can make you and bring you up and lift you up like that, right? 

And, you know, why did this little dojo, this little school, beat these guys with all these students? Right, perseverance, right? It's perseverance. It's like the Rocky movie, right? You know, the guy who doesn't think he's going to win, and all of a sudden, he's there, right? You know, now I know moving forward. And like I said, the other night, I'm looking forward to moving forward with you, and I'm excited for what's coming, right? 

GEORGE: So, just a bit more on the 72 Hour Sale, I think just for context for anyone listening. I know a lot of people run like a Black Friday sale or Christmas sale. We've got this method in the Partners group called the 72 Hour Sale, because it was created before we created anything for Black Friday sale, but it can be used as a Black Friday sale or Christmas sale or any valid reason that you really give it. 

So, you can run it four times a year, twice a year, you know, whatever. Whatever mountains you're trying to move. In our Partners Group, we put together these challenges every so often. So, we run on six week cycles, and we put together a challenge, and we just see who gets the most numbers. Who would have thought martial artists are competitive? 

Everybody tends to rally up and get stuck in, right? And, so, we ran the six-week challenge. You could tell us more, right? But like Richard, as you were saying, you thought it was not possible, because you've never done something like this, and then you ended up with the number?

RICHARD: Right. I never thought you could do that in 72 hours. I never thought in my life. I've never done – that was the best sale – and that was the best month I've ever done. Like, ever, ever! And it was, like, it opened my eyes. If you really put your mind to it and really put everything aside and just focus on that number – focus on that number – 20, 20, 20. 

And that's what I was focused on, I was focused on 20, but in the back of my mind, I would have settled for 15, right? But that last day I said to Sensei Kim, “We're not settling for 15. We're not settling for 16. We're going to get 20.” And we got 20! And well, the way we did it was that we took – it's not just selling individual memberships, we started involving families, right? 

So, we had one lady who signed up for a family of three, right? So, we took the first number as the number, and then the other ones would kind of it's a little bit smaller, right? So, we actually sold family memberships and went there. So, we made that number just by being a little bit creative, right?

GEORGE: And that number, the dollar number, was 31? 

RICHARD: Just almost 31,000. Was 30,880 odd dollars. Yeah. 

GEORGE: That's nice. Bonus, right? 

RICHARD: It was…

GEORGE: Especially if you haven't done that! Now, I think what's more important from that, and you were sort of mentioning that as well, is how does that make you feel as in what you can achieve next? Like, I mean, it's nice to grab the cash and money's great, but what impact does it have on you? 

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RICHARD: It shows me that I – everyday sales – if I really ramp it up and really focus on what I need to focus on, and it shows me that I can make this as a living. It shows me that if I really had to spend all my time and effort at this, that I will never have to go through that door for someone else again… because really, when we go to work, and we're not working for ourselves, working for somebody else, that door becomes a dreadful, dreadful entrance, right? The shrine that's behind me, you see the gate of training there.

I have the gi of training at the door of my dojo, and every time I pass over that, the world stays behind. This is my world, right? So, I want that door. I want to walk through that door every day. I want that door to feed me every day. Feed me that positivity every day. And then, Kim and I, we work on positivity stuff all the time, right? We try to keep ourselves positive. I said, you know, through this 72 Hour Sale, we can't be negative, we got to be positive and we got to think positive, right? 

And it just shows me that I can make a living at this, right? I can make a living at this, right? And I gotta shake off those fears, right? Like fight full contact in Japan and shoot fighting – getting punched in the face sucks. It really sucks getting punched in the face sucks, right? I did a 20 man fight in Okinawa for my 8th Dan. It sucks, bare fist, fair enough, it sucks. But that stuff's easy compared to… To me, that stuff's easy compared to shaking off the fear of going into business for yourself. But it showed me, the 72 Hour Sale showed me that I can do that – I can shake off those fears. 

GEORGE: Yeah, and hats off to you because it's not, I mean, we provide the strategy and the formula… and it's great that we've got so many smart cats in our group that we can test different strategies, and we even refined things that last few days, and how can we change the offer to make it more valuable. 

But it should be said that none of this happens if you don't have a great product – and that means you deliver great classes, teach epic classes and deliver great martial arts classes. So, nothing happens without that. Last few questions, if you had to answer this: I almost didn't join, because…? 

RICHARD: I almost didn't join, because I didn't know if I could make the commitment to afford it. To be honest with you, George, what I did was – hoping my wife doesn't listen to this – during the first part of COVID, I, well, leveraged my house to keep this place open, because nobody was here – was just me, right?

And the first part, I didn't know how to do Zoom, we didn't know how to do Zoom, right? We didn't understand it, and then – we joined – it was the Partners that helped us with Zoom, right? We joined Zoom, we joined Partners, and we had to figure Zoom out. And so, what we did is we bought a year subscription for Zoom, and now we're teaching Zoom classes when we're locked out. 

And people are coming out – people don't like it so much – but the people are coming out, right? Because it's information. It's information. And I, like, I picked up a student through Sensei Kim in the UK, and he's training now and he's enjoying it, right? So, I mean, Zoom has its place, and you know, it taught us that we can touch and get involved with a lot of different people around the world. 

GEORGE: Love it. 

RICHARD: I was afraid I wouldn't be able to commit to you. That's my biggest fear. That was my biggest fear. 

GEORGE: Now can I ask, Kim, what did he really tell you?

Martial Arts

KIM: It was, that's what it was. It was, you know, can we keep putting money into this and you know, keep going and going forward at the same time? That's what it really was. And we just decided like, “Hey, let's just do it.” And like I said, the 72 Hour Sale, I think really opened us up to what we could do. It did for me too, because it – we were just a small dojo in, you know, in Canada, London, Canada, and we blew it out of the water really. For the short time and the work that you put into it, we got a lot out of it, and it just tells me that we can do a lot more.

RICHARD: Well, the other thing is though, when you sat down and went through the four-week sale with us, the four-week program? We used that four-week program, it brought a lot of students into us. So, that was the moment that you were talking about, when you saw the, “Hey, I can do this.” When I, when my wheel started changing, was that day and that's why I stayed. And also, just the feedback I get from all the people just sitting by – I don't talk a lot in the meetings – but I'm absorbing. 

I'm absorbing what they're saying and, you know, we're very much a paper and pen dojo. We haven't gotten on to a lot of apps and sign-in apps and stuff, and we're trying to figure it out now. Like, we're trying to figure it's got to be easier, right? So, we're getting a lot from the group and the Partners group and we're very thankful to be a part of it. Like it's, it's really helped us a lot, George. You guys have really helped us a lot. And I kind of like you a little. 

GEORGE: Ah, cool. So… 

RICHARD: Just a little bit, just a little bit. Take it easy. 

GEORGE: Okay, just a little, right. Good. I was glad to say that the, you know, the South African Aussie accent wasn't, you know, anything weird. 

RICHARD: Your Canadian accent is better than your Aussie accent. 

GEORGE: I do my best, hey! But one last thing, who'd you recommend us to, and why?

Martial Arts Schools

RICHARD: I would recommend you to anyone, anyone who's looking to make gains in their schools, and to just all around, make their schools a better place, financially wise, and even with the stuff that you guys help us with, with getting classes scheduled and figuring out timewise… I would recommend it to any martial artists out there that really, really are struggling and martial arts schools all struggle, we all struggle. 

And if you want to be able to move forward in your craft that you love so much, I would recommend it to anyone, any school. Any school out there can always use the martial arts Partners, Martial Arts Media, and… nothing but good things, nothing but good things will come from it. 

GEORGE: Thanks so much, Richard and Kim. Thank you. And if that's you, and you're listening to this, and you do need some help. Best way to do that probably if you go to martialartsmedia.com/scale. We've got a little questionnaire you can just add your details there, and we'll reach out and have a chat and see if it's the right fit for you. No Canadian Club whiskey or anything was sent over as a funded endorsement. Do you guys even drink Canadian Club or is that just a thing? 

RICHARD: No, no, that's, that's so… no, no. 

GEORGE: Right, because I discovered Fosters beer when I lived in the United States, which is this big one liter can of beer. I was like, “Oh, wow, this is really cool.” And then when I ended up living in Australia was like, “Where the hell is Fosters?” Like you cannot buy Fosters. It's not a local Australian beer and nobody drinks fosters here. So, it's just an American thing or a North American Canadian thing. I don't know if you guys get it in Canada, but I think the attraction was it was just this big one liter can of beer. Yeah, right. So, Canadian Club is not a? No? 

RICHARD: No. It's not really good whiskey.  

GEORGE: Cool. Hey, Richard, Kim, thanks so much for being on. I'll speak to you soon. See you on the next call. 

RICHARD: Great. Thank you for having us, George. We really appreciate it.

KIM: Thank you. 

RICHARD: Appreciate everything you've done. 

GEORGE: Thank you. 

RICHARD: Thank you.

 

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126 – Ed Carr: How To Rise Above Bullying Through Martial Arts And Live An Empowered Life

Edward Carr shares how he’s built 2 thriving clubs through word of mouth, while helping his community combat cyberbullying and live an empowered life.


IN THIS EPISODE:

  • How to harness the power of word of mouth
  • Tips to boost martial arts community engagement 
  • How to encourage bullied children to share their experiences
  • Edward’s book against bullying, Lift Them Up: How to Rise Above Bullying and Live an Empowered Life
  • Effective ways to build a strong online presence
  • And more

*Need help growing your martial arts school? Learn More Here.


TRANSCRIPTION

GEORGE: Hey, George Fourie here. Welcome to the Martial Arts Media™ business podcast. So today, I have a special guest with me: Edward Carr from New Hampshire in the United States. And so, Edward owns two locations, Tokyo Joe Studios and Team Link MMA, both at the same actual location, in the same facility, on two separate floors.

So, we chat a bit about that divide, and also how he's built a thriving business. 320-330 plus students, mostly on word of mouth. And, look, always when someone says word of mouth, I'm always curious, because it always means there's a strong program, a strong product, and much more to it, right?

And so we chat a lot about things that they've done in the community, their community promotions, also his book against anti-bullying, that positions him as an authority. And all this, how it helped them thrive through the pandemic, and almost not losing any students after being locked down for a full year. So, we're going to jump into that.

If you are new to the podcast, do check out on this page martialartsmedia.com/126, depending where you're listening or watching, and be sure to download our ebook, ‘The Ultimate Facebook™ Guide for Martial Arts Schools', that will help you create your next winning ad campaign. And of course, wherever you're listening or watching, make sure you hit that subscribe button, so that you get notified when we release our next episode.

Alright, let's get into it. So, Edward, over the last couple of months, or just in general, what's been the top marketing strategy and lead generator for you?

EDWARD: It would be a lot of word of mouth, a lot of word of mouth and online. You know, some online advertising definitely helped out, but the word of mouth has been incredible-  with all the students promoting, you know, the school and, you know, me being involved in the schools a lot, also has helped out quite a bit, you know.

Just like I said, just promoting and having fun, and, you know, going from there. And just letting the kids know, you know, letting everyone know, you know, what we're doing, what we're about, promoting safety, you know. Letting them know, like, even though the pandemic, you know, people are still nervous, you know, having all the safety stations everywhere, and all that.

Just making everyone feel comfortable, and then having them go out and telling all their friends, “This is a place to go to exercise and have fun”, and, you know, how do kids learn.

GEORGE: So, if you've got great word of mouth, it's always a sign that you've got a great product, right, and great training and good program. But other than that, how do you feel you kind of orchestrate a lot of word of mouth? And what do you think? What do you think escalates it?

EDWARD: Every time someone competes or does something. Well, we've had a few big name fighters, you know, fight for us. That always brings in a lot of students, people see it, they watch it on UFC Fight Pass, you know, they go from there. We've had a lot of kids… Muay Thai tournaments, grappling tournaments, and karate tournaments – they're starting to do them again and that's always been great.

You know, kids want a medal, a trophy, they're all happy, they tell their friends, you know, and that's the type of word of mouth stuff that's happening. I wrote a book, and it was on bullying, and I got that involved in the schools. So, you know, they're, you know, me being involved in the schools and helping out and talking to the children, you know, about bullying and this and that, it's also been huge.

So, it's a good word of mouth, you know, think, you know, for me, you know, to do all that. Like I said, there's been a little bit of online, you know, stuff, I've done some, you know, contests here and there, you know, for everything, get the students involved, you know, and just try to work it, make it a grind.

GEORGE: What's the book called?

EDWARD: Lift Them Up.

GEORGE: And it's available on Amazon?

EDWARD: Yeah, it's available on Amazon. Yeah, Amazon, the book is called Lift Them Up: How to Rise Above Bullying and Live an Empowered Life. You know, just as in deal with this typical boy who deals with cyber bullying, you know, it goes through the whole… You know, everyone thinks bullying, you just, you know, pick on someone.

But, you know, a lot of people don't realize there's a whole cyber bullying, internet bullying, texting bullying and all this. There's so much out there that people don't understand or realize. So, you know, I mean, it's done well. I've sold like 400, 500 books, I can't complain.

GEORGE: That's perfect. Well, I hope you sell 4000, 5000 more after we do this podcast, right?

EDWARD: Absolutely!

GEORGE: If you don't mind sharing a little bit of insight, because I mean, it's a whole different planet, just like you saying, you know, it used to be bullying, face to face. But, you know, if I look at kids today, I think they're dealing with this whole – a whole different form of bullying, that's, it's pretty intense. And I don't know, I sometimes wonder how kids have actually got to deal with that, right?

If there's, especially if there's a group of people that are bullying you, or doing cyber attacks and just being nasty kids, what's your advice to kids on how to deal with that?

EDWARD: Communication. A lot of kids tend to hide things, you know, and I have a lot of kids that feel very comfortable coming to talk to me, and not even their own parents, or teachers, because they're afraid or scared. And it's just communication, I'm trying to, you know, when I talk to them, I want them to feel comfortable.

I want them to realize it's okay to talk to the teachers, it's okay to talk to your, especially your parents. Let them know what's going on. Too many kids out there just bottle it up, and unfortunately, you know, bad things do happen. And you know, a lot of times they'll bottle that up and hold that negative energy inside, and they explode, and something negative can happen off of that, you know.

And that's all, the key, you know, is communication. Letting them know, you know, that people are out there that, you know, these people in these positions care for them and want the best for them – and want to help them out.

GEORGE: And so, is that something you do on the mats, like mat chats and things like that?

EDWARD: Yeah, we talk a lot about that, you know, on the mats. At the end of every class, I usually have, like, a little, you know, 2 – 3 minute mat chat with them. And we're always talking about bullying, you know, certain situations, you know, just how to train, you know, how to deal with it, you know, how to use your words first, you know.

Everyone thinks, a lot of kids think too, you know, how to deal with things they don't understand either, gotta make them aware. Like, they think, “Okay, I know karate and martial arts, I'm just gonna go beat the bully up.” That's not what it's all about, you know, trying to get them to realize you go talk to them, try and make them – be their friends or walk away.

If there is a self defense situation there, then of course, you know, deal with it in the proper way. But definitely learn how to use your words first, and your brain. I always tell them to use your brain first, speech smart.

GEORGE: That's awesome. Cool. So, talking about online, moving through the pandemic, and you mentioned earlier that you managed to maintain almost a full student base, how long were you locked down for? Just curious.

EDWARD: About a year. It was about a good year, you know, and, you know, you weren't allowed to have any, I could do one-on-one classes. I had a couple people, you know, that would, I would make sure at 12 o'clock, they could come in, it was just them, no one else could be around.

I'd have to give a half hour's worth of time in between, so I could clean and sanitize and then could have another private – but that was it. No group classes. I could do family classes, but I'd have to do them outside. So, thank goodness, a lot of this was during the summer. So, it worked out pretty good.

GEORGE: Yeah. 

Martial Arts

EDWARD: And so I'd do a lot of group classes, you know, with families outside in the parking lot, which, another way in which pretty good advertising too, because then people driving by, seeing us working out and exercising and doing something, so it was good advertising in that way. So, you know, it was rough. But it was a learning experience for me, because trying to develop a system that keeps everyone happy on Zoom.

You know, I've never taught, I mean, I've done a lot of seminars and this and that, but I've never taught on Zoom, you know, pretty much eight hours a day, standing in front of a camera, trying to teach forms. You know, trying to teach, you know, a kickboxing combination and make sure they got proper footwork. It was a learning experience for me too.

But it worked and kept everyone happy. And, you know, like I said, we just always have a contest, I always had something going on just to keep them, you know, feeling good about themselves.

GEORGE: What do you think you've taken from that?

EDWARD: It's made me definitely a better instructor off of that. You know, it definitely opened up my eyes a little bit. I definitely became better – just made me practice a little… You know, we kind of get into, I don't want to say a rut in a bad way, but we get in a rut and a daily routine of coming into the school, four o'clock class, five o'clock class, six o'clock class.

And what it made me do is step out of the box a little bit – I hadn't done that for a while, because I got a successful school. I'm happy, I'm always wanting to grow, do what it takes, but I was, you know, doing well. So, I was like, okay… But this made me step out of the box a little bit, made me realize, you know, “Okay, start training, you got to start training, you've got to start using your mind, come up with these ideas, you know.”

You know, make these kids happy. Let these kids know you care, let the parents know you care. You know, BJJ, MMA make them happy, make sure, you know, and be a coach. And so it made me step out of the box and become a better person for sure.

GEORGE: Were there any, like, specific obstacles that you faced with the kids having to show up online and getting involved and engaging?

EDWARD: Yeah, it was interesting because I'd have to mute a lot of stuff. Like, they could hear me, but I couldn't hear them, because, you know, we'd have 30, 40 people online. Sometimes you can't have everyone, you know, they're still at home. So, they still have their home life.

So, you have dogs in the background or brothers and sisters poking their brothers online. So, at times it was a horror show. It was like, “Whoah, what's going on?!” But, I mean, that was the biggest obstacle, the biggest thing was just like, you know, trying to overcome all that at first, but once, you know, after a week or so, it smoothed out pretty well.

And it wasn't really that bad. You know, just trying to engage them, to let them know that they could do martial arts on the computer and not just play video games was rough, because I would have some students that would blank the screen, but forget to mute it, and I could hear them playing video games in the background.

So, then the parents would ask me how they're doing. I'm like, I don't know, you need to ask him, he's been playing video games. So, you know, stuff like that would happen on and off. But overall, it was, you know, it was definitely tough keeping them engaged – because just staring at a computer screen, even my own daughter would do karate in her bedroom. And, you know, I'd have to tell her to stop jumping on the bed, like, “Listen, you're in class, stop jumping on the bed.” Trying to keep them engaged was definitely a learning experience.

GEORGE: So, what did you do to have that constant state change? You know, because I mean, you can't let them do one thing too long to get in – yeah, boredom kicks in.

EDWARD: I just constantly kept them moving as much as I could. You know, sometimes in a normal class, you know, you take your time, you go over form more, there's more of a pause, more of a… So, you couldn't do that online.

I almost taught it like a cardio kickboxing class, you know, where I just kept moving and moving and moving and moving and moving. Class is only 30 minutes long, but it was, like, just keep them moving. Don't give them that time to stop. You know, don't give them that time to think.

We would do a form to warm up and right from that form we'd go right into some kicking, some punching, and then we'd go into some, you know, self defense techniques, and I'd make it a game and just keep them moving. So, they didn't have that time to go look around to see who's playing outside or stuff like that.

GEORGE: Gotcha. And then jiu jitsu – and how did you handle the BJJ side, and the adults, and so forth?

EDWARD: That was the tough part. Like teaching Thai kickboxing or MMA wasn't so bad, because you could teach them some combinations. So, sprawls, double legs, you can teach transitions, and stuff, that was okay.

But the BJJ was tough, you know, like I had, when – Everyone would make their own dummy, grappling dummy, or they could buy one from me, you know, but, and, you know, whoever made the best dummy won a free gift, you know, stuff like that. So, we had, like, 15 people make their own grappling dummies. So, that's part of getting them involved and engaged, a few people bought some off for me.

And then basically, it was just teaching them transitions and moves and talking to them about, you know, the connecting points, you know, always have points of control and hip pressure and where your hips should be, where your shoulders should be, where your grip should be. And it was more of a, you know, just teaching the technical side of things, you know.

There were some drills out there – you could do, you know, switching back and forth, knee on belly, switch and go into mount, going into, you know, back to knee on belly, to arm bars, north south, all that you could do all that stuff too. But that was, actually trying to teach them actual moves was, you know, definitely interesting.

GEORGE: It's something that is – obviously working with school owners, we've got a group we call Partners, and we've got gi school owners from around the world, but different styles.

And so, it's always conversations that have come up, obviously, with the pandemic. And interesting as well, because everyone was always at a different stage of; we're going into lockdown, we're coming out, what do we do, but it was a good opportunity to cross pollinate ideas, but…

EDWARD: Yeah.

GEORGE: We had one of our members, Carl just talk about, they were just in a two month lockdown in New Zealand, and – 100% jiu jitsu school – and managed to keep all his students going, but the main focus was just movement.

EDWARD: Yeah, 100%.

GEORGE: Movement, and keeping the community going. So, you know, a big thing that we've spoken about was the community, the content and then the coaching. So, how do you do those things? How do you create the community going?

I mean, that's the big thing, and how do you keep the coaching going? And we came up with some creative ideas, right? So, he bought the John Danaher set, and then we just, he would just go through a video, or they would post, you know, a clip from an instruction from someone else, and then they would study it, and they would analyze it, so the whole… Use even someone else's content, but then create the conversation around it to keep the community…

Martial Arts

EDWARD: Yeah, we did the same thing. We actually, one day, myself, would do a jiu jitsu video with my student, he's, I've known him forever, and it was him and I. We'd do a jiu jitsu video, then the next day would use a video of something from someone else.

We used a lot of John Danaher, Gordon Ryan, stuff like that. And then the next day, I would do, like, a karate video for everyone, and then the next day, my student would do a kickboxing MMA video for them.

So, everyday we'll put out a video for the students, also to give them some content to study. And so, not only could you do classes, I would send these videos and post them to everyone, and they could go at home and practice those same combinations, three or four combi- you know, five different ways on how to do an overhand right, you know. How to do two pins in the proper way, you know, a form, you know, and so that worked out pretty well, too.

GEORGE: Sounds good. So, give us a bit of a background about your school and your location. And I know you've got a massive facility, and you've got two floors, and just give us a bit of an overview on the infrastructure and how things operate.

EDWARD: I've been here since 1999. I pretty much have always done martial arts since I was 14. And I just turned 50, so I've been doing it for a while. I just woke up one day and decided I didn't want to do my job anymore, and so then I'm gonna open up a school. Let's try it.

GEORGE: How long have you been… 

EDWARD: So, 1999. Yeah. And so I found this, I found a location. And at first it was only, we only had about 2000 square feet, but I liked this location because it always had an opportunity to grow.

So, I started off with traditional karate, I always studied grappling and wrestling on my own on the side, and had already had a couple fights on the side, but I didn't really promote that too much.

Yeah. And then as we grew, we grew fast. For six months, we grew pretty quick. So, I got to open up another 1400 square feet or so in the back, and we used that room for a while. And then what I did is, I always had the basement downstairs, and it's a giant, like, two big garage, you know, basement. 

And one day my landlord's, “Like, you know, if you want the space, I'll charge you this much for it. And, you know, just take it over and do what you want, you do the work. I'll give it to you cheap, and it's cheap.” And I was like, “Alright!” So, I did all the work, and then like I said, we got two open floors upstairs, bathrooms, office, all that stuff. 

Downstairs is a couple different ways you can go in, it's got showers, a couple of locker rooms downstairs, a bag room, it's got a ring, a cage, and probably about a 1800 square foot, like, weight room too. So, I did the weight room originally for the parents, a lot of parents don't have time to go to the gym. So, I allow the parents for free at first to, while the kids are in class, go downstairs and run on the treadmill, lift some weights to do something.

That way they won't have to worry about their kids, they know they're doing class. But that took off, and you know, that was taking off pretty good. So, now I hired a personal trainer, you know, so he comes in – he does personal classes, you know, for the parents and you know, it's a little bit extra income off of that.

And stuff like that, you know, they scheduled privates for the kids, a lot of them they'll come down here and work with them during the kids class and get in shape.

So, you know, we got a little bit of everything. You know, kids are martial – all the kids' classes are fresh. We got kids BJJ, kids Muay Thai, kids kempo karate, and then usually at night time, it's a, you know, depending on the day, gi, the adult Muay Thai, adult MMA, adult BJJ, gi or no gi on the day, and then cardio kickboxing too.

And then we do stuff on the weekend – Saturday is a full day of classes, Sunday is kind of my day, I invite either the black belts in and we do like a black belt workout or I'll just invite some fighters in and we'll just train, so it's like a training day on Sundays for us. So, you know, it's a full time job. Like I said, it's like 8000 square feet, full time job, I have about – maybe now 330 students.

And yeah, you know, it has its moments. But, you know, I've been blessed throughout this whole pandemic, so I can't complain.

GEORGE: That's cool. So, you've got two names, right? Tokyo Joe's? 

EDWARD: Yes.

GEORGE: Tokyo Joe's Studios and TeamLink MMA.

EDWARD: Yeah.

GEORGE: Curious on two names, but also Tokyo Joe's?

EDWARD: Well, my instructor, who was 14, was playing football, and he was in karate, and he's from East Boston, and he was doing some karate, was a football practice. And they just named him Tokyo Joe, you know, that was his nickname.

So, as he progressed and opened up his own school – he met me at – that was always his nickname. He called it Tokyo Joe's Studios. He named the downstairs his nickname.

And then I was at the Canadian Open as a karate tournament. And he had met me, he said, “Hey, you fought really well, why don't you come train with me?” And he goes, you know, “I'm like, alright.” And he was close by, so I started training with him, and, you know, competed under him, you know, in all these karate tournaments all over the place.

Also, I got a chance to train with like Johnny Tension, and Reggie Perry, who were part of the team, Paul Mitchell, who, you know, are World Champions too. So, it opened up some doors and ideas. And then one day, he's like, “You know, you should think about opening up a school, you're a great instructor, a great motivator, you're a good leader,” and I didn't really put much thought into it.

And then he kept bugging me and bugging me, and then one day, I'm out doing my job – construction – I was doing construction, driving some equipment. I'm like, “You know, yeah, it's time. I don't feel like doing this.” So, I went into the office and gave my notice and went back to him and said, “I guess we'll open up a school. Let's try it.”

So, that was the karate side of things.

GEORGE: Right. 

EDWARD: I'd always done MMA on the side, I was part of Miletich Fighting Systems with Pat Miletich. And when I trained there with them, it was, you know, they had three out of the five UFC champions, it was one of the best gyms around, we did a lot of fighting and training there. But as they all got older and branched off, opened up their own gyms, and everything kind of disbanded. 

I was just left with, like, no direction in my life; my BJJ program was only a purple belt at the time. And really know, you know, didn't know how to, you know, what to do. So, like I said, Michael Alvin, Gabriel Gonzaga, and Alexander Marino all came to me one day, because I trained with them, helped them out with fights and worked with them. 

And they're like, “Why don't you just join us, you know, it'd be a great marketing thing for your BJJ program.” It's a little confusing for some people, but once they get in here, they realize, I kind of keep it separate, and I like keeping them separate, because I like the younger kids… 

I think, you know, even though we do BJJ, we still teach a little bit of focus and concentration in that class, like a karate thing. I like them to learn about the focus and concentration side of things, you don't need to necessarily see all the hard work and training that goes into MMA.

Plus, parents, you know, sometimes they get the wrong opinion, they see the fights on TV, and they think that's what it's all about, and I don't want to give the parents that impression. So, that's why I have an upstairs and downstairs and stuff.

But it's actually become a great tool, because parents realize all the hard work and all the dedication that goes into that, that's their martial art, you know, that's their form, you know, while the kids are learning this stuff, they see the adults or the teenagers doing this, and they realize it's a lot of hard work if it's taught the right way. 

So now, you know, like, whenever we have someone fight, you know, a tough fight passes, I gotta open up the school, we'll have a school full of people watching it on the TV, you know what I mean? Becomes a school party sort of, brings them all together, you know. Like you said, you try to try to create a good, you know, good atmosphere, you know, for everyone – good environment – and it brings them all together, the watch, the fights, and stuff like that.

So, it's kind of cool.

GEORGE: Because that would be my next question – how do you balance the two cultures? Do you find that they are divided or they sort of come together?

EDWARD: It's actually come together- at first, it was pretty divided. You know, when it first – the sport was starting to grow, it was pretty divided. 

You know, people thought, you know, brutality, this, that and you know, and you can definitely understand that. But over the years, as time has gone on, people see it, you know, they've seen the fights, you know, parents have asked, you know, we've, like I said, they've, you know, they got, you know, a lot of kids would do karate competitions, you know.

So then, you know, now they have kids Muay Thai, very controlled, but kids Muay Thai and then, you know, they get kids BJJ. So, because of all these classes that we have, you know, kids getting involved in all these other smaller competitions, the parents are wanting to see what the adults and teens are doing and how that's evolved. So, it's actually brought it all kind of together.

You know, and everyone's, you know, everyone's… it's pretty cool to see everyone, like, you know, support. Everyone gets together, supports everyone and have fun, too. You have a lot of parents that will just come down on Wednesday nights, our sparring night, they'll just come down and just watch, you know, they get to – they bring their, you know, 10 year old kid and you know, “Is there sparring on Wednesday?” “Yeah.” “Can we come watch?” “Yeah, come on in!”

You know, you have a whole group that will just sit on the side to just watch, you know. This is awesome, you know, because they get a chance to see, you know, kicks, punches and stuff and blocks and wrestling, they're into – actual, you know. You get a lot of kids that don't compete, we don't force them to compete. If you want to compete, we can get them ready.

But it gets to see them, you know, put it in practical use, kind of, you know. So, they like watching it.

GEORGE: Perfect. So, just to change gears a little bit – back to the marketing aspect. You got a successful school, 300+ students. You mentioned word of mouth is good. What else contributes to the growth?

EDWARD: Community involvement. Like I said, but everything's changing now. The whole world's changing. I mean, you know what I mean.

When I first opened up, you know, you had to advertise in the yellow pages, you know, big giant ads in the yellow pages, you know, that was a thing. You had to – who had the biggest ad, you know, the big best looking ad in the Yellow Pages, then as time went on…

GEORGE: And your name's gonna start with ‘A', right? So, that you, like, at the front of the book.

EDWARD: Yeah, exactly! Yeah.

Then as time went on, you know, the Internet became more, it was, like, you know, websites were huge. You know, websites are still very important, and they're still a useful tool. But, you know, that was important then, you know, now social media, you know, the whole advertising world has changed so much over the 20+ years, you know.

So now, I'm just trying to stay on top of things. I do a lot of social media, I do a lot of posts, and I do a lot of contests, you know, within the schools. I do a lot of, like I said, I'm involved in the community, the schools, you know, certain fairs, certainly, you know, town fairs, this and that. Those are all advertising avenues for me, you know, when they have town fairs.

I do a community fair myself every – well, I haven't done the last couple years, because of the pandemic – but I rent all kinds of bouncy houses, obstacle courses, this and that, dunk tanks, and at the end of every summer, I do, like, a community thing, you know, everyone's welcome. We'll do a little open house, some demonstrations, and have a huge cookout for everyone.

And you know, it's just, advertising like that is big. I'm always looking though, like, you know, I know right now, you know, I got, I'm looking to step up on the digital side of things, pick up the digital side of things on marketing, some online, make my online presence a little bit better, is my goal for this year.

GEORGE: Perfect. So, I love the aspect of community. I mean, that's, I think that's just gold, right?

Because being involved in the community, it makes you stand out. It also builds your authority, you know, way behind just the martial arts you offer, but you mention, things are changing; what are you noticing that's changing the most, especially with just the world and online that's impacting your marketing the most?

EDWARD: Really, it's just the online presence, you know, having a great online presence is very important now.

You know, before, it wasn't, but now, you know, a lot of you see a lot of the biggest school, you see ads all the time, you see this all the time, and, you know, these schools aren't spending that amount of money, if it's not working. You know, there's certain things out there, you know, and I know these school owners very well. 

And I know that they're not putting these ads out there if it's not working. And I just noticed a huge online presence and how important it's becoming, you know what I mean? And, you know, before you had a whole script on the phone, you know, very rarely do I get phone calls now.

Now it's all emails, or sometimes even text messages. “Oh, my friend gave me your number, my son's in…” You know, it's emails, it's text messages. It's all online. “We've been to your Whatsapp, we've been to your Facebook page, you know, what about this…” So, just the online presence is becoming very important.

And just making sure, you know, your name's out there, and making sure you know, you promote your product, or whatever it may be – your services out there. There's what I think is the best, you know, is what's changing the most.

Before, you know, you're right. Fortunately, I have a great word of mouth. And that's great. I mean, like you said, you got great service, you got great products, you got it. But, you know, you can always do better. So, I definitely want to do the online presence thing.

GEORGE: I think school owners like yourself, where you benefit is you built this whole foundation without that. Fine tune the product, the delivery, the programs, the community aspect. When you elevate your online presence, it's really just fuel on the fire, because you've got all the foundations right here.

I mean, we like to really, especially now, in the work that we do with school owners, we really just try to think of the simplicity of it. And like you were saying, people don't really call anymore. So, when you look at that it's not, you know, the message is still the same. It's just the medium of communication is …

EDWARD: Exactly.

GEORGE: So, people, you know, you’ve got to ask permission before you call.

EDWARD: Yeah, yeah.

GEORGE: The world's just gotten like that. I always text someone and say, “Hey, is it okay to call you?” “Yeah, we just picked up the phone.” Right? But yeah, exactly. Messenger and, you know, Messenger, I mean, we find ads to Messenger is still the best thing ever, because of course, you've got the process to sign people up and work through the process.

There's so many things that we are seeing changing and, and like you said, I mean, I'm a web developer, from you know, way back and my first advice was always just get the spanky awesome website, and get it up on Google and you're good. Now I don't give that advice anymore.

You know, I would say, right, let's get your offer, right? And let's get your ad up, you know, let's get your message out there and find a simple way to follow up. And if you can get those things right, websites are good to have for the people that will go Google and check you out. But you can build a big organization just without that.

EDWARD: Exactly.

GEORGE: The only thing that always scares me is the control factor of putting all your eggs into a basket like Facebook. And you know, that's the one thing that drives your business, and if it's not there, well, I mean, I think it's still going to be there for a long time, right? But especially when you see things shuffle, and people change the different platforms, it's good to be tabs and be a bit omnipresent in that way that you can do without.

EDWARD: Exactly, I mean, it's definitely been interesting noticing the changes, that's for sure. Like you said, you know, everything.

I always tell everyone this, you know, I've helped a few people open up schools, and I just, you know, that's what I – get your online presence going, you know, well, what about this ad? No, you don't need that ad. It's not like the old days, you know, you don't need yellow pages, you don't need this, you don't need that.

Get your online presence up and going. You need a website, of course, you know, people still visit it and go on, you know, make sure you have this in your website. And like you said, the right content on the website that's going to attract the people that go to it. The right ads, the right deals and stuff like that. 

Online presence is, you know, definitely one point for sure.

GEORGE: So, what's next for you, Edward? Like where are you guys going? Are you opening up more locations?

EDWARD: I don't know. Honestly, what's next for me is I've been really, I've been doing this for a long time. Just really been toying with the idea of doing another smaller location.

I don't know if I, you know, but before I've done that, I've been really trying to develop a good strong, solid staff here. I'm one of the few instructors, like, I enjoy teaching. And like some instructors enjoy running this school, you know, and then they have instructors teach for them.

I like still being on the floor, you know, with the kids and teaching, and I still like teaching them on the mat. I still teach BJJ, and people think I'm crazy, but I still teach up to 40+ classes a week. And, and I love it, but I'm also 50 now, so now I'm developing the staff, and the know-how, you know, really developing, like, I got some really good fighters that still have a few years left in them, but know that, you know, the end's coming… but unbelievable instructors.

So, I'm getting them involved, you know, developing a really solid foundation in the BJJ group of instructors, working on getting them, I got some unbelievable teens, getting them involved in them karate side of things and showing them and teaching them, you know, so that way, when that second location opportunity does come, I know that I'll be able to leave for the day and leave this place in good hands.

You know, staff training, and you know, picking the right people to find out. I want to be part of the team and make sure we share the same vision, you know what I mean? 

And so that second location, within, you know, I got a goal – I set goals, but within a couple of years, I want to definitely have something up, the second one up and going, you know, like, you know, this school is all set. So, that's, that's really what I've been working on now.

GEORGE: Gotcha. And I guess lastly, what are you most excited about? For the next couple of years?

EDWARD: Just growing. You know, I love it. There's, like, you know, we had, you know, already since January. It's, you know, what's today? The seventh. We've had, you know, it's always the New Year rush, but we had 14 new people sign up. So, it's been great.

I love getting the new people going, you know, I just love teaching. I just love growing and, you know, and just helping people out. You know, I can't complain. I got a – I have a great job – and so I mean, what's next is just to keep growing, keep having fun, and keep sharing what I love to do.

And, you know, hopefully the second location will come in a few years and go from there.

GEORGE: Sounds good. Hey, Ed, thanks so much for jumping on. Been great to chat, and just the title of your book again?

EDWARD: Lift Them Up.

GEORGE: Lift Them Up.

EDWARD: Yeah, definitely on Amazon.com and Barnes and Nobles, it's also on Barnes and Nobles website too. So, if they want to check it out, please check it out. It's a great book on bullying. You know, all the different types of bullying that are out in the world today. So, definitely check it out.

GEORGE: Perfect. We'll link it up in the show notes. So, wherever you're watching or listening, it will be https://martialartsmedia.com/126, numbers one-two-six. That'll take you there. And just lastly, any shout-outs you want to give or any way that people can connect with you, if you're open to that?

EDWARD: Yeah, you can always, you know, we just talked about it, you could always hit me up, you know, of course, my email is at tokyojoeshooksit@comcast.net.

You can always hit me up on Facebook, under Ed Carr, or you can visit the school webpage, Tokyo Joe's Studios, Instagram, I'm on Instagram – @tokyojoesstudios – and on Twitter. So, those are the best ways, like I said, we're talking about social media and stuff. You know, that's what people use.

The best way to hit me up, send me a message. Ask me any questions. You know, you can call the school, 603-641-3444, if you want. Ask me any questions you want. I'm always here and always willing to help.

GEORGE: Fantastic. Ed, thanks so much. I'll chat to you soon.

EDWARD: Thank you. Thank you very much. Thank you for having me.

GEORGE: You're welcome.

 

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Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

Use of External Links

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of or its licensors. The use of our trademarks, content and intellectual property is forbidden without the express written consent from .

You must not:

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else”s use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing related purpose without our express written consent.

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

Use of Testimonials

In accordance to with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are actually received via text, audio or video submission. They are individual experiences, reflecting real life experiences of those who have used our products and/or services in some way. They are individual results and results do vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant for the general public.

is not responsible for any of the opinions or comments posted on https://martialartsmedia.com. is not a forum for testimonials, however provides testimonials as a means for customers to share their experiences with one another. To protect against abuse, all testimonials appear after they have been reviewed by management of . doe not share the opinions, views or commentary of any testimonials on https://martialartsmedia.com – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Disclaimer and Limitation of Liability

makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contain on this website or any sites linked to this site.

All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Contact

If you have any questions regarding this policy, or your dealings with our website, please contact us here:

Martial Arts Media™
Suite 218
5/115 Grand Boulevard
Joondalup WA
6027
Australia

Email: team (at) martialartsmedia dot com

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